{"id":83097,"date":"2021-04-07T19:52:57","date_gmt":"2021-04-07T19:52:57","guid":{"rendered":"https:\/\/onedesk.com\/videos\/configurar-bilhete-e-tarefa-tipos-in-onedesk\/"},"modified":"2021-05-14T14:17:39","modified_gmt":"2021-05-14T14:17:39","slug":"configurar-bilhete-e-tarefa-tipos-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/configurar-bilhete-e-tarefa-tipos-in-onedesk\/","title":{"rendered":"Configurar bilhetes e tipos de tarefas"},"content":{"rendered":"<h2><strong>Transcri\u00e7\u00e3o:<\/strong><\/h2>\n<p>No OneDesk, os tipos de artigos s\u00e3o os diferentes tipos de bilhetes e tarefas que gere. Para modific\u00e1-los, clique na administra\u00e7\u00e3o e selecione a p\u00e1gina dos bilhetes ou a p\u00e1gina de tarefas. Aqui, pode criar diferentes tipos de bilhetes ou tarefas.<\/p>\n<p>Estou na p\u00e1gina dos bilhetes. No topo, como pode ver, s\u00f3 tenho um tipo de bilhete habilitado. \u00c9 do tipo gen\u00e9rico de bilhetes. Para ativar mais, vou mostrar os tipos escondidos e podes ver que tenho at\u00e9 10 que posso ligar e fazer uso.<\/p>\n<p>Vamos fazer um novo. Estou a ligar este. Chama-se Pergunta, mas quero chamar-lhe outra coisa. Vou chamar-lhe um relat\u00f3rio de insetos. Mudei-lhe o nome. Posso escolher um \u00edcone diferente se quiser. Vou escolher algo assim por enquanto. Posso gerir os estatutos. Isso significa que posso renome\u00e1-los, posso adicionar um novo estatuto, posso mapear as cores, e posso mape\u00e1-las para os v\u00e1rios estados do ciclo de vida, dos quais h\u00e1 tr\u00eas, n\u00e3o iniciadas, em progresso, e terminadas. Este, vou mapear para terminar. Posso escolher qual \u00e9 o padr\u00e3o, e posso remover os estatutos que n\u00e3o quiser aqui. Agora, pode ver, tenho dois tipos habilitados. Agora, eu clico aqui, pode ver, o meu novo tipo de &#8220;relat\u00f3rio de insetos&#8221; apareceu aqui.<\/p>\n<p>Outra coisa que vale a pena mencionar \u00e9 que cada um destes tipos diferentes tem um endere\u00e7o de e-mail dedicado associado a ele. Isto significa que pode capturar novos bilhetes ou relat\u00f3rios de bugs, na sua conta OneDesk simplesmente enviando-os por e-mail para o endere\u00e7o de e-mail apropriado. Pode encontr\u00e1-las clicando no in\u00edcio e e-mail.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transcri\u00e7\u00e3o: No OneDesk, os tipos de artigos s\u00e3o os diferentes tipos de bilhetes e tarefas que gere. Para modific\u00e1-los, clique na administra\u00e7\u00e3o e selecione a p\u00e1gina dos bilhetes ou a p\u00e1gina de tarefas. Aqui, pode criar diferentes tipos de bilhetes ou tarefas. Estou na p\u00e1gina dos bilhetes. No topo, como pode ver, s\u00f3 tenho um [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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