{"id":83622,"date":"2021-04-14T18:34:18","date_gmt":"2021-04-14T18:34:18","guid":{"rendered":"https:\/\/onedesk.com\/videos\/criacao-de-acoes-de-encaminhamento\/"},"modified":"2022-06-07T20:02:15","modified_gmt":"2022-06-07T20:02:15","slug":"criacao-de-acoes-de-encaminhamento","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/pt-pt\/v\u00eddeos\/criacao-de-acoes-de-encaminhamento\/","title":{"rendered":"Cria\u00e7\u00e3o de a\u00e7\u00f5es de encaminhamento"},"content":{"rendered":"

V\u00eddeo atualizado<\/a><\/strong><\/p>\n

Transcri\u00e7\u00e3o:<\/h2>\n

A OneDesk permite-lhe criar Automatiza\u00e7\u00f5es de Fluxo de Trabalho para as suas Organiza\u00e7\u00f5es de Clientes para que sempre que um cliente com o mesmo dom\u00ednio envie um e-mail para criar um bilhete, ser\u00e3o agrupados na mesma organiza\u00e7\u00e3o de clientes. A forma como pode fazer isso \u00e9 indo ao separador Cliente no OneDesk, pairando sobre a sua organiza\u00e7\u00e3o do cliente, clicando nos tr\u00eas pontos e clicando em Ver Detalhes da Organiza\u00e7\u00e3o e, em seguida, eles est\u00e3o aqui onde diz Email Domains, voc\u00ea simplesmente teria que adicionar o dom\u00ednio de e-mail. Assim, para esta empresa, assumimos que seria 123company.com e pode adicionar v\u00e1rios dom\u00ednios de e-mail se necess\u00e1rio e, a partir daqui, pode agora encaminhar novos itens desta organiza\u00e7\u00e3o de clientes. Isto significa que quando os bilhetes chegarem de algu\u00e9m com o e-mail @123.com, ser\u00e1 colocado em conformidade dependendo do que \u00e9 a sua a\u00e7\u00e3o de encaminhamento. Por exemplo, se eu gostaria de mudar o projeto cada vez que esta organiza\u00e7\u00e3o de clientes envia um bilhete tudo o que eu teria que fazer \u00e9 clicar em A\u00e7\u00f5es que s\u00e3o Tomadas e clicar no Change Project e ent\u00e3o eu poderia selecionar em que projeto eu gostaria de coloc\u00e1-lo. Gostaria que fosse colocado no Sample Release e tudo o que teria de fazer era clicar em guardar. Se quiser alter\u00e1-lo mais tarde, para esta organiza\u00e7\u00e3o espec\u00edfica do cliente ou adicionar a\u00e7\u00f5es de encaminhamento adicionais, tudo o que voc\u00ea tem que fazer \u00e9 limpar o filtro ou adicionar um adicional clicando apenas no sinal de mais.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00eddeo atualizado Transcri\u00e7\u00e3o: A OneDesk permite-lhe criar Automatiza\u00e7\u00f5es de Fluxo de Trabalho para as suas Organiza\u00e7\u00f5es de Clientes para que sempre que um cliente com o mesmo dom\u00ednio envie um e-mail para criar um bilhete, ser\u00e3o agrupados na mesma organiza\u00e7\u00e3o de clientes. A forma como pode fazer isso \u00e9 indo ao separador Cliente no OneDesk, […]<\/p>\n","protected":false},"author":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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