{"id":152445,"date":"2021-12-16T20:43:55","date_gmt":"2021-12-16T20:43:55","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/live-chat-apoio-ao-cliente\/"},"modified":"2024-06-20T20:53:12","modified_gmt":"2024-06-20T20:53:12","slug":"live-chat-cliente-suporte","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/live-chat-cliente-suporte\/","title":{"rendered":"Live Chat Customer Support"},"content":{"rendered":"\t\t
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Mensageiro de chat ao vivo<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Melhore o suporte ao cliente com o recurso de bate-papo ao vivo do OneDesk. Adicione bate-papo ao seu site para ajudar os clientes e converter clientes potenciais. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Chat ao vivo para o seu site<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Forne\u00e7a um excelente servi\u00e7o, fornecendo aos seus clientes um chat ao vivo diretamente do seu site. O widget de chat ao vivo \u00e9 f\u00e1cil de implementar em qualquer site. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"customizable\n <\/div>\n \n
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\n\n Marca & personalizar\n \n <\/h3>\n
\n A OneDesk permite-lhe personalizar o mensageiro de chat ao vivo para combinar com a sua marca. Pode personalizar a apar\u00eancia, bem como as mensagens de resposta bem-vindas e automatizadas. Isto permite-lhe manter a sua imagem de marca e tom ao servir os seus clientes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Mantenha-se em contacto em v\u00e1rios canais\n \n <\/h3>\n
\n A OneDesk mant\u00e9m-no ligado aos seus clientes atrav\u00e9s do omnicanal. A comunica\u00e7\u00e3o que come\u00e7a a partir do chat ao vivo pode continuar atrav\u00e9s de e-mail. Mantenha o contacto com o cliente em todos os momentos sem perder qualquer hist\u00f3rico de conversa\u00e7\u00e3o. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat ao vivo integrado ao Help Desk\n \n <\/h3>\n
\n O OneDesk permite que voc\u00ea crie registros e t\u00edquetes de clientes a partir de conversas de bate-papo ao vivo com clientes. A cria\u00e7\u00e3o de t\u00edquetes a partir do chat ao vivo tamb\u00e9m coloca esses problemas no fluxo de trabalho de resolu\u00e7\u00e3o de t\u00edquetes. As conversas podem ser facilmente convertidas e anexadas a bilhetes para que nada se perca. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Chatbot conversacional alimentado por IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ofere\u00e7a suporte aos seus clientes 24 horas por dia, 7 dias por semana e reduza sua carga de suporte com o agente de IA conversacional do OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n IA generativa personalizada\n \n <\/h3>\n
\n Seu agente de IA \u00e9 totalmente seu! Seu agente de IA fornece informa\u00e7\u00f5es precisas porque \u00e9 treinado apenas no conte\u00fado da sua empresa - artigos da base de conhecimento, respostas salvas, p\u00e1ginas da Web e respostas anteriores do agente. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Bate-papo natural e sens\u00edvel ao contexto\n \n <\/h3>\n
\n Usando modelos GPT avan\u00e7ados, seu agente de IA entende o contexto das conversas e pode responder de forma inteligente \u00e0s consultas dos clientes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat ao vivo integrado com IA\n \n <\/h3>\n
\n A IA pode desviar t\u00edquetes e fornecer suporte cont\u00ednuo no bate-papo ao vivo, base de conhecimento e formul\u00e1rios da Web - tudo dispon\u00edvel em sua assinatura do OneDesk. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Tudo para oferecer um excelente suporte por chat ao vivo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Encante seus clientes com todos os recursos de bate-papo do OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSuporte r\u00e1pido\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tO chat ao vivo oferece op\u00e7\u00f5es r\u00e1pidas, mas personalizadas para pequenos problemas ou perguntas. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConverter clientes potenciais\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tConverta potenciais clientes, proporcionando-lhes a capacidade de procurar ajuda diretamente do seu website. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tF\u00e1cil implementa\u00e7\u00e3o\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBasta copiar e colar o c\u00f3digo do widget de chat na sua p\u00e1gina Web ou utilizar uma das nossas integra\u00e7\u00f5es existentes. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEnvolva os clientes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFornecer vias de apoio adicionais. Muitos clientes preferem a conveni\u00eancia e acessibilidade do chat ao vivo. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTelem\u00f3vel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tResponda a perguntas de bate-papo ao vivo em qualquer lugar usando o aplicativo m\u00f3vel OneDesk.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAcompanhe conversas\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAnalise facilmente para seus clientes outras conversas ou t\u00edquetes do perfil deles. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConverta chats em bilhetes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tRegistre o processo de suporte ou escale problemas convertendo conversas de bate-papo em t\u00edquetes.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tContinuar por e-mail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tA integra\u00e7\u00e3o de e-mail do OneDesk significa que voc\u00ea n\u00e3o precisa manter os clientes esperando. Mensagens n\u00e3o vistas s\u00e3o enviadas por e-mail.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVeja todos os recursos > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mais informa\u00e7\u00f5es do blog do OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Desculpe, n\u00e3o foi poss\u00edvel encontrar nenhuma publica\u00e7\u00e3o. Por favor, tente uma pesquisa diferente.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Mensageiro de chat ao vivo Melhore o suporte ao cliente com o recurso de bate-papo ao vivo do OneDesk. Adicione bate-papo ao seu site para ajudar os clientes e converter clientes potenciais. Inscreva-se livre! Chat ao vivo para o seu site Forne\u00e7a um excelente servi\u00e7o, fornecendo aos seus clientes um chat ao vivo diretamente do […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151682,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152445","page","type-page","status-publish","hentry"],"yoast_head":"\nSuporte ao cliente por chat ao vivo | Carater\u00edsticas | Suporte t\u00e9cnico do OneDesk<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 um helpdesk e gerenciamento de projetos em uma \u00fanica plataforma. 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