{"id":152785,"date":"2021-12-16T20:54:49","date_gmt":"2021-12-16T20:54:49","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/estafeta-aplicacao\/"},"modified":"2023-08-08T19:21:02","modified_gmt":"2023-08-08T19:21:02","slug":"aplicacao-messenger","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/aplicacao-messenger\/","title":{"rendered":"Aplicativo OneDesk Messenger"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"152785\" class=\"elementor elementor-152785 elementor-82257\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34622a67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34622a67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-229dbfd8\" data-id=\"229dbfd8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79dd3cb1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dd3cb1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-733a5dd9\" data-id=\"733a5dd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1593febe elementor-widget elementor-widget-heading\" data-id=\"1593febe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Aplica\u00e7\u00e3o OneDesk Messenger<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25e74234 elementor-widget elementor-widget-text-editor\" data-id=\"25e74234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comunique-se, colabore e mantenha-se atualizado em tempo real.&nbsp;<\/p>\n<p>Hospede conversas de clientes e equipes onde e quando precisar delas, com o mensageiro OneDesk para helpdesk e gerenciamento de projetos.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d964e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d964e2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9dccdba\" data-id=\"9dccdba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17d88e7 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"17d88e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-150770dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"150770dd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e9ec615\" data-id=\"5e9ec615\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-643973e9 elementor-widget elementor-widget-text-editor\" data-id=\"643973e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O sistema de mensagens interno do OneDesk permite que voc\u00ea integre a comunica\u00e7\u00e3o em seu fluxo de trabalho. Onde quer que voc\u00ea esteja no aplicativo OneDesk, nosso sistema de mensagens facilita a conex\u00e3o com membros da equipe, gerentes e clientes. Hospede suas conversas diretamente no aplicativo de mensagens. Permane\u00e7a no contexto, comunicando-se juntamente com suas tarefas, t\u00edquetes e outros itens de trabalho. Com f\u00e1cil acesso \u00e0 sua equipe e clientes, voc\u00ea pode minimizar falhas de comunica\u00e7\u00e3o e fornecer um melhor servi\u00e7o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dbd2a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dbd2a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eb18b81\" data-id=\"eb18b81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca131d0 elementor-widget elementor-widget-heading\" data-id=\"ca131d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conectado com e-mail ou chat ao vivo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-178b2b9 elementor-widget elementor-widget-text-editor\" data-id=\"178b2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os clientes podem se comunicar a partir de sua pr\u00f3pria caixa de entrada de e-mail, do portal do cliente ou do<a href=\"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/live-chat-software\/\"> bate-papo ao vivo<\/a> voltado para o cliente. Independentemente da forma como um cliente alcan\u00e7a, a comunica\u00e7\u00e3o \u00e9 centralizada no OneDesk. Os agentes de suporte t\u00e9cnico recebem notifica\u00e7\u00f5es e podem responder no OneDesk Messenger, a partir do aplicativo do navegador ou do <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/aplicativo-movel\/\">aplicativo m\u00f3vel<\/a>.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9530328\" data-id=\"9530328\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c113cb elementor-widget elementor-widget-image\" data-id=\"2c113cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"635\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" class=\"attachment-large size-large wp-image-233846\" alt=\"widget de cliente de mesa de ajuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger-236x300.webp 236w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8631a8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8631a8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-361e824d\" data-id=\"361e824d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ccaba elementor-widget elementor-widget-image\" data-id=\"56ccaba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"239\" height=\"392\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5.png\" class=\"attachment-large size-large wp-image-82301\" alt=\"mensageiro\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5.png 239w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-183x300.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-49x80.png 49w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/01.5-24x40.png 24w\" sizes=\"(max-width: 239px) 100vw, 239px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-593a3ef\" data-id=\"593a3ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba00c0e elementor-widget elementor-widget-heading\" data-id=\"ba00c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Encontre facilmente as conversas que precisa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f004109 elementor-widget elementor-widget-text-editor\" data-id=\"7f004109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O aplicativo de mensagens OneDesk facilita a localiza\u00e7\u00e3o das conversas de que voc\u00ea precisa. A partir do mensageiro, as conversas s\u00e3o agrupadas para facilitar a navega\u00e7\u00e3o e ajud\u00e1-lo a encontrar as mensagens ou as informa\u00e7\u00f5es necess\u00e1rias. Ele tamb\u00e9m tem uma se\u00e7\u00e3o para conversas fechadas ou arquivadas.&nbsp;Suas conversas s\u00e3o categorizadas em algumas guias diferentes:<\/p>\n<p><strong>Dos Clientes<\/strong><\/p>\n<ul>\n<li>Abrir Conversas<\/li>\n<li>Itens sem resposta<\/li>\n<li>Conversas fechadas<\/li>\n<\/ul>\n<p><strong>Minhas conversas<\/strong><\/p>\n<ul>\n<li>Respostas do cliente<\/li>\n<li>Caixa de entrada interna<\/li>\n<li>Enviado Interno<\/li>\n<li>Tudo Fechado<\/li>\n<\/ul>\n<p>O Messenger do OneDesk tamb\u00e9m inclui um recurso de pesquisa integrado. Com esse recurso, voc\u00ea pode pesquisar suas conversas atuais e passadas para encontrar as informa\u00e7\u00f5es de que precisa.&nbsp;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2705002f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2705002f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-378ede77\" data-id=\"378ede77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52be4c61 elementor-widget elementor-widget-heading\" data-id=\"52be4c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mantenha-se conectado com a sua equipa e clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c642ece elementor-widget elementor-widget-text-editor\" data-id=\"1c642ece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mantenha sua equipe e clientes na mesma p\u00e1gina, mantendo conversas com equipes, indiv\u00edduos ou clientes. Voc\u00ea pode realizar conversas internas e externas e adicionar outras rapidamente. Quando voc\u00ea adiciona um membro da equipe, ele \u00e9 <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/notificacoes\/\">notificado<\/a> com um som de ping no OneDesk, informando que faz parte de um bate-papo ativo.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e3878c0\" data-id=\"7e3878c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-082fd16 elementor-widget elementor-widget-image\" data-id=\"082fd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"854\" height=\"552\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam.webp\" class=\"attachment-large size-large wp-image-169539\" alt=\"mensagens em tempo real\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam.webp 854w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam-300x194.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/addTeam-768x496.webp 768w\" sizes=\"(max-width: 854px) 100vw, 854px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d568ad9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d568ad9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f71d1d5\" data-id=\"6f71d1d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-155a198 elementor-widget elementor-widget-image\" data-id=\"155a198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"372\" height=\"336\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1.png\" class=\"attachment-large size-large wp-image-82313\" alt=\"criar bilhetes e itens de liga\u00e7\u00e3o\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1.png 372w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-300x271.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-332x300.png 332w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-255x230.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-89x80.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-44x40.png 44w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/03-1-360x325.png 360w\" sizes=\"(max-width: 372px) 100vw, 372px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2db64af0\" data-id=\"2db64af0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3309533b elementor-widget elementor-widget-heading\" data-id=\"3309533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ligue as suas conversas ao seu trabalho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553511f3 elementor-widget elementor-widget-text-editor\" data-id=\"553511f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certifique-se de que suas conversas estejam conectadas ao trabalho ao qual elas fazem refer\u00eancia, vinculando um bate-papo diretamente a um item. A partir do aplicativo de mensagens OneDesk, voc\u00ea pode vincular as comunica\u00e7\u00f5es a um item de trabalho existente ou simplesmente criar um novo item de trabalho a partir da conversa.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad47b6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad47b6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fce065\" data-id=\"1fce065\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fff8b6 elementor-widget elementor-widget-heading\" data-id=\"7fff8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Realizar conversas em locais relevantes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b70d58c elementor-widget elementor-widget-text-editor\" data-id=\"b70d58c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suas conversas devem estar onde voc\u00ea precisa delas, para que voc\u00ea tenha acesso f\u00e1cil \u00e0s mensagens mais relevantes. \u00c9 por isso que, no OneDesk, suas conversas podem ser anexadas diretamente ao item de trabalho que \u00e9 mais relevante para elas.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbf92c elementor-widget elementor-widget-image\" data-id=\"dfbf92c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1024x323.webp\" class=\"attachment-large size-large wp-image-169504\" alt=\"in context team collaboration\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1024x323.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-300x95.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-768x243.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage-1536x485.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/TicketandMessage.webp 1827w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5bf09 elementor-widget elementor-widget-text-editor\" data-id=\"8b5bf09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sua equipe \u00e9 capaz de se comunicar a partir do aplicativo de mensagens ou do painel de detalhes do<a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/comecar-inicio-bilhetes-visao-geral\/\"> ticket ou da tarefa<\/a>, para que as conversas sejam conectadas aos detalhes do trabalho. Voc\u00ea n\u00e3o s\u00f3 pode manter comunica\u00e7\u00f5es voltadas para o cliente ao lado de seus itens, mas tamb\u00e9m pode ter conversas internas com os membros da sua equipe, tudo em um local centralizado.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b05ec63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b05ec63\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc871da\" data-id=\"cc871da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5439eab elementor-widget elementor-widget-heading\" data-id=\"5439eab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discutam e partilhem facilmente as informa\u00e7\u00f5es de que necessitam<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02a2215 elementor-widget elementor-widget-text-editor\" data-id=\"02a2215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Direcione seus clientes para as informa\u00e7\u00f5es mais relevantes para sua consulta usando os shortcodes integrados no OneDesk. Shortcodes, como #, permitem que voc\u00ea fa\u00e7a refer\u00eancia direta e vincule a itens relevantes no OneDesk sobre os quais seu cliente possa estar perguntando. Isso permite que voc\u00ea responda de forma r\u00e1pida e eficaz \u00e0 solicita\u00e7\u00e3o de um cliente sem ter que pesquisar no banco de dados o item ao qual o cliente est\u00e1 se referindo.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d2826ad\" data-id=\"d2826ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65c70f1 elementor-widget elementor-widget-image\" data-id=\"65c70f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2.png\" class=\"attachment-large size-large wp-image-82325\" alt=\"shortcodes\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2.png 461w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-291x300.png 291w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-255x263.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/05-2-360x372.png 360w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ece7aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ece7aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-490a748\" data-id=\"490a748\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9453d6 elementor-widget elementor-widget-heading\" data-id=\"a9453d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nunca perca a liga\u00e7\u00e3o com um cliente ou membro da equipa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-503df8a elementor-widget elementor-widget-text-editor\" data-id=\"503df8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Certifique-se de que consegue sempre chegar ao seu cliente e aos membros da sua equipa e que as suas conversas nunca s\u00e3o desligadas. O OneDesk permite-lhe manter e registar a comunica\u00e7\u00e3o. Durante as conversas, se uma mensagem \u00e9 enviada e o cliente ou membro da equipe n\u00e3o a v\u00ea dentro de um minuto, ela \u00e9 enviada para eles como um e-mail para garantir que eles sempre recebam sua correspond\u00eancia. O OneDesk tamb\u00e9m permite que voc\u00ea crie um registro de cliente diretamente do aplicativo messenger para que voc\u00ea possa se concentrar na convers\u00e3o de clientes potenciais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e92a5c elementor-widget elementor-widget-image\" data-id=\"8e92a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"345\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2.png\" class=\"attachment-large size-large wp-image-82331\" alt=\"cliente de liga\u00e7\u00e3o\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2.png 998w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-300x104.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-768x265.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-868x300.png 868w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-255x88.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-231x80.png 231w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-116x40.png 116w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-480x166.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-500x173.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-750x259.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/06-2-360x124.png 360w\" sizes=\"(max-width: 998px) 100vw, 998px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-94bc989 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"94bc989\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c16cd30\" data-id=\"c16cd30\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f19f8b elementor-widget elementor-widget-image\" data-id=\"6f19f8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"652\" height=\"202\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3.png\" class=\"attachment-large size-large wp-image-82263\" alt=\"rastreio de e-mail\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-300x93.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-255x79.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-258x80.png 258w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-129x40.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-480x149.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-500x155.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/02-3-360x112.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67edd47\" data-id=\"67edd47\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3915cfa elementor-widget elementor-widget-heading\" data-id=\"3915cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acompanhe as suas comunica\u00e7\u00f5es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b05ab elementor-widget elementor-widget-text-editor\" data-id=\"a7b05ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O aplicativo de mensagens do OneDesk permite que voc\u00ea saiba quem viu suas mensagens, se \u00e9 um usu\u00e1rio ou cliente e quem recebeu um e-mail. \u00cdcones simples significam essas informa\u00e7\u00f5es para que voc\u00ea possa entender facilmente o que aconteceu com sua mensagem. Os \u00edcones podem dizer-lhe:<\/p>\n<ul>\n<li>Que utilizadores viram as suas mensagens<\/li>\n<li>Que clientes viram as suas mensagens<\/li>\n<li>Quais clientes ou usu\u00e1rios receberam um e-mail porque n\u00e3o viram a mensagem em um minuto<\/li>\n<li>Se nenhum e-mail foi enviado porque todos viram a mensagem<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-717a255 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"717a255\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-426e791\" data-id=\"426e791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-786270e elementor-widget elementor-widget-heading\" data-id=\"786270e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos de aprendizagem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7fd97f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7fd97f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-69a9f9d\" data-id=\"69a9f9d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c3c276 elementor-widget elementor-widget-heading\" data-id=\"8c3c276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Suporte por chat ao vivo<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2fd642 elementor-widget elementor-widget-text-editor\" data-id=\"a2fd642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk inclui chat ao vivo para dar suporte aos seus clientes em tempo real. As mensagens de bate-papo ao vivo chegam diretamente ao seu aplicativo de mensagens interno.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9bc8c61\" data-id=\"9bc8c61\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a641f8 elementor-widget elementor-widget-heading\" data-id=\"9a641f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Comunica\u00e7\u00e3o com usu\u00e1rios &amp; Teams<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3af08f6 elementor-widget elementor-widget-text-editor\" data-id=\"3af08f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Colabore com a sua equipa em tempo real e certifique-se de que est\u00e1 a trabalhar na mesma p\u00e1gina.  <\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-dae9afd\" data-id=\"dae9afd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a31e367 elementor-widget elementor-widget-heading\" data-id=\"a31e367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6?customerAccess\">Comunica\u00e7\u00e3o com os clientes<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ed782 elementor-widget elementor-widget-text-editor\" data-id=\"b8ed782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O cliente pode entrar em contato por e-mail ou aplicativos voltados para o cliente. Independentemente do que escolherem, a comunica\u00e7\u00e3o \u00e9 centralizada no OneDesk.<\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6?customerAccess\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41f86b9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41f86b9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28d3e338\" data-id=\"28d3e338\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c50b42 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"4c50b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Aplica\u00e7\u00e3o OneDesk Messenger Comunique-se, colabore e mantenha-se atualizado em tempo real.&nbsp; Hospede conversas de clientes e equipes onde e quando precisar delas, com o mensageiro OneDesk para helpdesk e gerenciamento de projetos.&nbsp; Sign up free! O sistema de mensagens interno do OneDesk permite que voc\u00ea integre a comunica\u00e7\u00e3o em seu fluxo de trabalho. Onde quer [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151682,"menu_order":41,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152785","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OneDesk Messenger | OneDesk HelpDesk &amp; Aplicativo de Gerenciamento de Projetos<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. O OneDesk Messenger permite que voc\u00ea se comunique com equipes e clientes sem esfor\u00e7o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/aplicacao-messenger\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OneDesk Messenger | OneDesk HelpDesk &amp; Aplicativo de Gerenciamento de Projetos\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. O OneDesk Messenger permite que voc\u00ea se comunique com equipes e clientes sem esfor\u00e7o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/aplicacao-messenger\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:21:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/FeatureMessenger.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"OneDesk Messenger | OneDesk HelpDesk & Aplicativo de Gerenciamento de Projetos","description":"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. 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