{"id":152953,"date":"2021-12-16T21:07:09","date_gmt":"2021-12-16T21:07:09","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/base-de-conhecimentos\/"},"modified":"2023-08-08T19:01:02","modified_gmt":"2023-08-08T19:01:02","slug":"base-de-conhecimentos","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/base-de-conhecimentos\/","title":{"rendered":"Base de conhecimentos"},"content":{"rendered":"\t\t
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Aplica\u00e7\u00e3o base de conhecimento<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Melhore a satisfa\u00e7\u00e3o do cliente e permita o autosservi\u00e7o com a ferramenta base de conhecimento OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Manter informa\u00e7\u00f5es precisas e atualizadas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Os artigos base de conhecimento podem ser facilmente criados, atualizados e publicados dentro do OneDesk. Rastreio ou configura\u00e7\u00e3o notifica\u00e7\u00f5es de altera\u00e7\u00f5es efetuadas aos artigos. Estas funcionalidades garantem que a sua equipa fornece as informa\u00e7\u00f5es mais atualizadas. Os artigos base de conhecimento podem at\u00e9 ter imagens, ficheiros anexos ou v\u00eddeos incorporados.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Ferramenta base de conhecimento pesm\u00e1vel para self-service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Os clientes n\u00e3o querem ter de lhe procurar respostas constantes \u00e0s suas perguntas. Melhore a experi\u00eancia do seu cliente utilizando uma base de conhecimento, onde pode servir-se para encontrar a informa\u00e7\u00e3o de que necessita. Muitos clientes preferem procurar respostas por si s\u00f3. A ferramenta base de conhecimento da OneDesk permite que os seus clientes procurem na sua base de dados de artigos para encontrar as respostas que procuram.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Poupe tempo para a sua equipa de apoio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A sua equipa de suporte helpdesk<\/a> n\u00e3o tem tempo para escrever respostas precisas e detalhadas a todas as consultas ao cliente. \u00c9 onde usar a base de conhecimento da OneDesk pode poupar-lhes tempo. Os agentes podem pesquisar na base de dados e simplesmente ligar-se a um artigo pr\u00e9-escrito e curado que foi verificado para obter precis\u00e3o. Isto poupa-lhes tempo ao fornecer apoio ao cliente e garante que o cliente obt\u00e9m a melhor informa\u00e7\u00e3o e ajuda.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Uma aplica\u00e7\u00e3o de base de conhecimento personaliz\u00e1vel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configurar artigos e categorias que melhor se adaptem \u00e0s necessidades do seu neg\u00f3cio. Configure as cores e logotipos da sua base de conhecimentos para que se encaixe na sua marca. Inclua a base de conhecimento no widget web incorporado<\/a>, forne\u00e7a um link direto ou incorporado num iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Base de conhecimento aberto ou privado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pode exigir que os clientes iniciem sess\u00e3o antes de acederem a artigos da base de conhecimento ou mantenham os seus artigos p\u00fablicos para todos. Pode permitir que qualquer cliente se registe ou convide pessoalmente. Com a capacidade de criar v\u00e1rias bases de conhecimento tamb\u00e9m, pode configurar a ferramenta base de conhecimento OneDesk para se adaptar \u00e0s necessidades \u00fanicas da sua empresa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"education\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Uma solu\u00e7\u00e3o de base de conhecimento interno ou de cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Precisa de uma base de conhecimentos para ajudar no embarque ou para apoiar a sua equipa no desempenho das suas fun\u00e7\u00f5es? A base de conhecimentos OneDesk tamb\u00e9m pode ser usada internamente. Al\u00e9m disso, a OneDesk permite-lhe criar m\u00faltiplas bases de conhecimento<\/a> para que possa apoiar os seus clientes e equipas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ferramenta de base de conhecimento m\u00f3vel <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Os agentes podem escrever, editar ou publicar novos artigos mesmo a partir do telem\u00f3vel. Os clientes, por outro lado, podem ler artigos de qualquer lugar com a aplica\u00e7\u00e3o de base de conhecimentos m\u00f3vel<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"base\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Recursos de aprendizagem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Usando a base de conhecimento<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saiba como criar e configurar a sua aplica\u00e7\u00e3o base de conhecimento no OneDesk.<\/p>\n

Ler mais>> <\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Web Widget<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saiba como usar o widget do site, que d\u00e1 aos clientes canais de apoio a partir do seu website.<\/p>\n

Ler mais>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Adicionar aplicativos de cliente ao seu website<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saiba como adicionar a base de conhecimento ou outras aplica\u00e7\u00f5es de clientes ao seu website.<\/p>\n

Ler mais>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Aplica\u00e7\u00e3o base de conhecimento Melhore a satisfa\u00e7\u00e3o do cliente e permita o autosservi\u00e7o com a ferramenta base de conhecimento OneDesk. Sign up free! Manter informa\u00e7\u00f5es precisas e atualizadas Os artigos base de conhecimento podem ser facilmente criados, atualizados e publicados dentro do OneDesk. Rastreio ou configura\u00e7\u00e3o notifica\u00e7\u00f5es de altera\u00e7\u00f5es efetuadas aos artigos. Estas funcionalidades garantem […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151682,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152953","page","type-page","status-publish","hentry"],"yoast_head":"\n| da Base de Conhecimento Caracter\u00edsticas | OneDesk HelpDesk Software<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 o software de gest\u00e3o de projetos helpdesk & project management em um. A base de conhecimentos da OneDesk facilita a atualiza\u00e7\u00e3o e manuten\u00e7\u00e3o da informa\u00e7\u00e3o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/base-de-conhecimentos\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"| da Base de Conhecimento Caracter\u00edsticas | OneDesk HelpDesk Software\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e9 o software de gest\u00e3o de projetos helpdesk & project management em um. 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