{"id":153010,"date":"2021-12-16T21:07:38","date_gmt":"2021-12-16T21:07:38","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/respostas-salvas\/"},"modified":"2024-07-19T20:55:41","modified_gmt":"2024-07-19T20:55:41","slug":"respostas-salvas","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/respostas-salvas\/","title":{"rendered":"Respostas Enlatadas"},"content":{"rendered":"\t\t
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Respostas Enlatadas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As respostas enlatadas, tamb\u00e9m chamadas de respostas salvas, s\u00e3o respostas pr\u00e9-escritas a perguntas ou problemas comuns. As respostas enlatadas s\u00e3o um m\u00e9todo eficaz para economizar tempo e, ao mesmo tempo, fornecer informa\u00e7\u00f5es completas e precisas. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Responda facilmente a perguntas com respostas enlatadas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Crie respostas prontas sobre suas perguntas e problemas comuns. Insira uma resposta com apenas um clique. As respostas podem ser t\u00e3o robustas quanto voc\u00ea precisa, com imagens, anexos e muito mais. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Garantir a consist\u00eancia no suporte ao cliente\n \n <\/h3>\n
\n As respostas enlatadas do OneDesk garantem que sua equipe de suporte esteja fornecendo servi\u00e7os no n\u00edvel esperado. Mantenha esse padr\u00e3o em toda a sua equipe com respostas prontas e garanta que suas respostas a perguntas comuns permane\u00e7am consistentes e precisas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Manter o tom e a voz\n \n <\/h3>\n
\n Cada intera\u00e7\u00e3o com os seus clientes \u00e9 uma representa\u00e7\u00e3o direta da sua empresa. A utiliza\u00e7\u00e3o de respostas guardadas permite-lhe manter o tom e a voz da sua marca. As respostas podem ser usadas por toda a sua equipe, garantindo que todos mantenham a voz da sua empresa. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Poupe tempo valioso\n \n <\/h3>\n
\n Voc\u00ea pode usar propriedades din\u00e2micas em respostas salvas, que preenchem informa\u00e7\u00f5es automaticamente com base no contexto. Essas propriedades evitam que sua equipe precise localizar e digitar informa\u00e7\u00f5es como o nome do cliente, comunica\u00e7\u00e3o anterior, URLs e muito mais. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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AI sugeriu respostas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Com a ajuda do assistente de IA, sua equipe nem precisa pesquisar as respostas. A IA encontrar\u00e1 as melhores respostas para si!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Sugest\u00f5es de IA inteligente\n \n <\/h3>\n
\n Chega de navegar ou procurar respostas salvas. Usando modelos avan\u00e7ados para entender o contexto da conversa, seu assistente de IA pode sugerir as melhores respostas e artigos da base de conhecimento para o trabalho. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Gerar novas respostas\n \n <\/h3>\n
\n N\u00e3o tem a resposta salva certa para a situa\u00e7\u00e3o? O assistente de IA pode gerar novas respostas com base no seu conhecimento e no contexto da conversa. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Assistente de IA personalizado\n \n <\/h3>\n
\n O seu assistente de IA \u00e9 adaptado ao conhecimento da sua empresa. Treine sua IA com base em artigos da base de conhecimento, respostas salvas ou respostas anteriores de agentes. \u00c0 medida que voc\u00ea cria conte\u00fado, seu assistente de IA fica mais inteligente. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Recursos de aprendizagem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Respostas guardadas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Crie respostas salvas com propriedades din\u00e2micas para responder de forma r\u00e1pida e precisa a perguntas comuns.<\/p>\n

Ler mais>><\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Propriedades Din\u00e2micas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Preencha as informa\u00e7\u00f5es automaticamente com propriedades din\u00e2micas dispon\u00edveis em respostas enlatadas e modelos de e-mail.<\/p>\n

Ler mais>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Modelos de e-mail<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Configure e-mails personalizados para enviar com base nas condi\u00e7\u00f5es que voc\u00ea definiu.<\/p>\n

Ler mais>><\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Respostas Enlatadas As respostas enlatadas, tamb\u00e9m chamadas de respostas salvas, s\u00e3o respostas pr\u00e9-escritas a perguntas ou problemas comuns. As respostas enlatadas s\u00e3o um m\u00e9todo eficaz para economizar tempo e, ao mesmo tempo, fornecer informa\u00e7\u00f5es completas e precisas. Inscreva-se livre! Responda facilmente a perguntas com respostas enlatadas Crie respostas prontas sobre suas perguntas e problemas comuns. […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":151682,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-153010","page","type-page","status-publish","hentry"],"yoast_head":"\nRespostas enlatadas | Carater\u00edsticas | OneDesk HelpDesk Software<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. As respostas enlatadas permitem-lhe manter um n\u00edvel consistente de suporte e poupar tempo \u00e0 sua equipa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/respostas-salvas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Respostas enlatadas | Carater\u00edsticas | OneDesk HelpDesk Software\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. As respostas enlatadas permitem-lhe manter um n\u00edvel consistente de suporte e poupar tempo \u00e0 sua equipa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/respostas-salvas\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-19T20:55:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Respostas enlatadas | Carater\u00edsticas | OneDesk HelpDesk Software","description":"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. 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