{"id":153304,"date":"2021-12-17T15:54:50","date_gmt":"2021-12-17T15:54:50","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/criacao-de-itens-de-live-chat\/"},"modified":"2023-08-08T19:56:34","modified_gmt":"2023-08-08T19:56:34","slug":"criacao-de-itens-de-live-chat","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/criacao-de-itens-de-live-chat\/","title":{"rendered":"Criar itens a partir do Live Chat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"153304\" class=\"elementor elementor-153304 elementor-118057\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c13d75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c13d75\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-940f614\" data-id=\"940f614\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21087e7 elementor-widget elementor-widget-heading\" data-id=\"21087e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Criar itens a partir de conversas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8cb7687 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8cb7687\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-543905f\" data-id=\"543905f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41400bb elementor-widget elementor-widget-text-editor\" data-id=\"41400bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Melhore a efici\u00eancia da sua equipa criando bilhetes, tarefas e outros itens diretamente atrav\u00e9s de mensagens de chat ao vivo no OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8d5af1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8d5af1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4347520\" data-id=\"4347520\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3b6867 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"f3b6867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e489cf9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e489cf9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-005b4ea\" data-id=\"005b4ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bdf3e8 elementor-widget elementor-widget-spacer\" data-id=\"1bdf3e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ab4066 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ab4066\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fcf9247\" data-id=\"fcf9247\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8db91e elementor-widget elementor-widget-heading\" data-id=\"b8db91e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dinamize o seu fluxo de trabalho helpdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10d9207 elementor-widget elementor-widget-text-editor\" data-id=\"10d9207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/varias-maneiras-de-criar-tiquetes\/\">permite-lhe criar bilhetes<\/a> e tarefas (itens) diretamente do seu mensageiro de chat ao vivo. Esta funcionalidade torna conveniente reunir todas as informa\u00e7\u00f5es necess\u00e1rias do cliente e, em seguida, transmiti-la para um item. Depois de o item ter sido criado, aceda facilmente ao seu painel de detalhes a partir da conversa dentro da aplica\u00e7\u00e3o do mensageiro. A hist\u00f3ria da conversa ao vivo tamb\u00e9m est\u00e1 anexada \u00e0 sua conveni\u00eancia. Voc\u00ea pode c<span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); word-spacing: var( --e-global-typography-bd66c62-word-spacing );\">ontinue para ter conversas diretamente a partir do <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/comecar-inicio-bilhetes-visao-geral\/\">painel de detalhes do bilhete<\/a>.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c9473a9\" data-id=\"c9473a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b1397d elementor-widget elementor-widget-image\" data-id=\"3b1397d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"309\" height=\"307\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation.png\" class=\"attachment-large size-large wp-image-118075\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation.png 309w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-300x298.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-302x300.png 302w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-255x253.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-81x80.png 81w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Create-Ticket-from-Conversation-60x60.png 60w\" sizes=\"(max-width: 309px) 100vw, 309px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b6bf24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b6bf24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c398610\" data-id=\"c398610\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f22a1ed elementor-widget elementor-widget-spacer\" data-id=\"f22a1ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6eacdb5 e-flex e-con-boxed e-con e-parent\" data-id=\"6eacdb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a2dfcb elementor-widget elementor-widget-heading\" data-id=\"8a2dfcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos de aprendizagem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28b73f7 e-flex e-con-boxed e-con e-parent\" data-id=\"28b73f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-900b0c8 e-con-full e-flex e-con e-child\" data-id=\"900b0c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6613a6 elementor-widget elementor-widget-heading\" data-id=\"c6613a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e65d1407-117b-4012-99cb-233ccd4f2845\">Criar um Ticket\/Tarefa a partir do Chat<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43948cd elementor-widget elementor-widget-text-editor\" data-id=\"43948cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saiba como criar um ticket ou tarefa a partir de uma conversa de chat ao vivo.  <\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-e65d1407-117b-4012-99cb-233ccd4f2845\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd6ea0e e-con-full e-flex e-con e-child\" data-id=\"cd6ea0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71023a6 elementor-widget elementor-widget-heading\" data-id=\"71023a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Suporte por chat ao vivo<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e1b6a9 elementor-widget elementor-widget-text-editor\" data-id=\"8e1b6a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saiba como se comunicar com seus clientes ou usu\u00e1rios finais usando o suporte por chat.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5125a41 e-con-full e-flex e-con e-child\" data-id=\"5125a41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50cdecb elementor-widget elementor-widget-heading\" data-id=\"50cdecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">Canais de Comunica\u00e7\u00e3o com o Cliente<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6b8cb2 elementor-widget elementor-widget-text-editor\" data-id=\"b6b8cb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os clientes podem entrar em contato ou criar t\u00edquetes a partir de v\u00e1rios canais.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">Ler mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Criar itens a partir de conversas Melhore a efici\u00eancia da sua equipa criando bilhetes, tarefas e outros itens diretamente atrav\u00e9s de mensagens de chat ao vivo no OneDesk. Sign up free! Dinamize o seu fluxo de trabalho helpdesk O OneDesk permite-lhe criar bilhetes e tarefas (itens) diretamente do seu mensageiro de chat ao vivo. 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