{"id":154619,"date":"2021-12-20T15:14:36","date_gmt":"2021-12-20T15:14:36","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/estatutos-configuraveis\/"},"modified":"2023-08-08T18:56:09","modified_gmt":"2023-08-08T18:56:09","slug":"estados-configuraveis","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/estados-configuraveis\/","title":{"rendered":"Status configur\u00e1vel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154619\" class=\"elementor elementor-154619 elementor-118181\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d1acf66 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d1acf66\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c310fcb\" data-id=\"7c310fcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1867fd5a elementor-widget elementor-widget-heading\" data-id=\"1867fd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Estatutos Configur\u00e1veis<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-336a8368 elementor-widget elementor-widget-text-editor\" data-id=\"336a8368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalize seus fluxos de trabalho<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f21edb6 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"f21edb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f6f8089 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f6f8089\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-89a1314\" data-id=\"89a1314\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-442784a elementor-widget elementor-widget-image\" data-id=\"442784a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"709\" height=\"515\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status.png\" class=\"attachment-large size-large wp-image-142221\" alt=\"Estados dos bilhetes problem\u00e1ticos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status.png 709w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Ticket-status-300x218.png 300w\" sizes=\"(max-width: 709px) 100vw, 709px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3e3a4f2\" data-id=\"3e3a4f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83a5cd4 elementor-widget elementor-widget-heading\" data-id=\"83a5cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Criar e configurar status de t\u00edquete ou tarefa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-458fd91 elementor-widget elementor-widget-text-editor\" data-id=\"458fd91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os status denotam o progresso de um t\u00edquete ou tarefa. Eles podem ajudar sua equipe a se manter atualizada, informada e no caminho certo. Seus <a href=\"https:\/\/onedesk.com\/it\/videos\/onedesk-per-iniziare-creazione-elemento-configurazione\/\">status<\/a> no OneDesk s\u00e3o altamente configur\u00e1veis. Crie quantos status precisar, configure seus nomes, defina um padr\u00e3o e at\u00e9 mesmo codifique-os por cores.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9570d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9570d3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-badd687\" data-id=\"badd687\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d415002 elementor-widget elementor-widget-heading\" data-id=\"d415002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configurar fluxos de trabalho para diferentes tipos de servi\u00e7o ou problema<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e31e3 elementor-widget elementor-widget-text-editor\" data-id=\"11e31e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea pode configurar v\u00e1rios <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/tipos-configuraveis\/\">tipos diferentes de t\u00edquete ou tarefa<\/a>. Os tipos podem representar os diferentes servi\u00e7os, problemas ou procedimentos que sua organiza\u00e7\u00e3o encontra. O benef\u00edcio dos tipos \u00e9 que cada um pode ter um conjunto \u00fanico de status. Esse recurso permite que cada servi\u00e7o passe por seus pr\u00f3prios fluxos de trabalho.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b0cb301\" data-id=\"b0cb301\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca73553 elementor-widget elementor-widget-image\" data-id=\"ca73553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"549\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks.webp\" class=\"attachment-large size-large wp-image-235779\" alt=\"configura\u00e7\u00e3o de tarefa\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks.webp 1025w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks-300x161.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Configure-Tasks-768x412.webp 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-831d767 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"831d767\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6639afa\" data-id=\"6639afa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19153c9 elementor-widget elementor-widget-image\" data-id=\"19153c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"857\" height=\"274\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation.webp\" class=\"attachment-large size-large wp-image-242120\" alt=\"task dependencies automation\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation.webp 857w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation-300x96.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/Dependencies-Automation-768x246.webp 768w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-04f334d\" data-id=\"04f334d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b69d6cb elementor-widget elementor-widget-heading\" data-id=\"b69d6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automa\u00e7\u00f5es baseadas em status<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2d199 elementor-widget elementor-widget-text-editor\" data-id=\"bb2d199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O <a href=\"https:\/\/onedesk.com\/pt-pt\/help-desk-automation-ideas\/\">mecanismo de automa\u00e7\u00e3o<\/a> no OneDesk \u00e9 flex\u00edvel e poderoso, permitindo que voc\u00ea execute tarefas ou configure fluxos de trabalho. Voc\u00ea pode alterar automaticamente os status com base nas condi\u00e7\u00f5es ou executar a\u00e7\u00f5es se um ticket\/tarefa inserir um determinado status.<\/p>\n<p>Por exemplo, automaticamente:<\/p>\n<ul>\n<li>Envie uma mensagem para sua equipe se uma tarefa estiver pronta para come\u00e7ar.<\/li>\n<li>Informe um cliente de que seu ticket est\u00e1 sendo trabalhado.<\/li>\n<li>Altere o status para &#8220;aguardando no agente&#8221; se um cliente publicar uma nova resposta.<\/li>\n<li>e muito mais!<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-201181b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"201181b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7104971\" data-id=\"7104971\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de0c059 elementor-widget elementor-widget-heading\" data-id=\"de0c059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos de aprendizagem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-198dc9c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"198dc9c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d8a62c\" data-id=\"3d8a62c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-517af34 elementor-widget elementor-widget-heading\" data-id=\"517af34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Configurando status<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6d45f elementor-widget elementor-widget-text-editor\" data-id=\"ec6d45f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Configure os nomes, o n\u00famero e a cor dos status do t\u00edquete ou da tarefa.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Saiba mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a60c38\" data-id=\"5a60c38\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87b60d1 elementor-widget elementor-widget-heading\" data-id=\"87b60d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Vis\u00e3o geral de t\u00edquetes e tarefas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32fa96 elementor-widget elementor-widget-text-editor\" data-id=\"c32fa96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qual \u00e9 a diferen\u00e7a entre tickets e tarefas?<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Saiba mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9adcb3a\" data-id=\"9adcb3a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19543ea elementor-widget elementor-widget-heading\" data-id=\"19543ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c?customerAccess\">Sobre os tipos de t\u00edquete\/tarefa<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7b6bb elementor-widget elementor-widget-text-editor\" data-id=\"bf7b6bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Crie tipos de t\u00edquete ou tarefa para refletir seus fluxos de trabalho exclusivos.<\/p>\n<p><strong><a href=\"https:\/\/app.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c?customerAccess\">Saiba mais&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Estatutos Configur\u00e1veis Personalize seus fluxos de trabalho Sign up free! Criar e configurar status de t\u00edquete ou tarefa Os status denotam o progresso de um t\u00edquete ou tarefa. Eles podem ajudar sua equipe a se manter atualizada, informada e no caminho certo. Seus status no OneDesk s\u00e3o altamente configur\u00e1veis. 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