{"id":154789,"date":"2021-12-20T15:16:49","date_gmt":"2021-12-20T15:16:49","guid":{"rendered":"https:\/\/onedesk.com\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/"},"modified":"2022-03-30T21:40:21","modified_gmt":"2022-03-30T21:40:21","slug":"fluxos-de-trabalho-de-encaminhamento-de-bilhetes","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/","title":{"rendered":"Encaminhamento de Bilhetes &amp; Fluxos de Trabalho"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154789\" class=\"elementor elementor-154789 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tabela de Conte\u00fados<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mergulhar mais fundo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>No OneDesk, tens muito controlo sobre de onde v\u00eam os teus bilhetes, para onde s\u00e3o encaminhados, e muito mais.<\/p>\n<\/br>\n<h2>Bilhetes de captura<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Bilhetes de captura\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>Voc\u00ea pode obter um bilhete ou tarefa (itens) no OneDesk de qualquer das seguintes formas: captura de e-mails do seu endere\u00e7o de e-mail de suporte, usando um formul\u00e1rio de cria\u00e7\u00e3o de item interno, formul\u00e1rios de item voltados para o cliente, chat ao vivo, importa\u00e7\u00e3o de itens de outros sistemas, ou atrav\u00e9s de integra\u00e7\u00f5es e API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Saiba mais sobre a captura de bilhetes aqui.<\/a><\/p>\n<br>\n<h2>Encaminhamento de bilhetes<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Encaminhamento de bilhetes\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Encaminhar bilhetes e tarefas (itens) em qualquer fase do seu ciclo de vida para onde precisam de ir. Voc\u00ea pode usar as automatiza\u00e7\u00f5es de fluxo de trabalho da OneDesk para itens de rota autom\u00e1tica para projetos, membros individuais da equipa, equipas, por rodada, e muito mais. Minimize o tempo que gasta a obter itens para a pessoa ou localiza\u00e7\u00e3o certa.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">Saiba mais sobre o encaminhamento de bilhetes aqui.<\/a><\/p>\n<br>\n<h2>Resolu\u00e7\u00e3o de bilhetes<\/h2>\n<br>\n<p>Uma vez que os bilhetes est\u00e3o fluindo para o seu OneDesk, voc\u00ea precisa encontrar quais voc\u00ea tem que trabalhar e enfrentar aqueles com a maior prioridade. \u00c9 a\u00ed que entram as vistas personalizadas.<\/p>\n\n<p><b>Vistas personalizadas para seus bilhetes<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Vistas personalizadas para seus bilhetes\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>No OneDesk, pode criar vistas personalizadas que lhe mostram uma vis\u00e3o filtrada dos bilhetes nos projetos que lhe s\u00e3o atribu\u00eddos. Use os filtros para criar vistas personalizadas que lhe permitam ver quais os bilhetes que lhe foram atribu\u00eddos e classificar esses por prioridade. Ou, gerar outras vis\u00f5es \u00fateis que podem ajudar a acelerar o tempo de resolu\u00e7\u00e3o do seu bilhete.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Saiba mais sobre as vistas personalizadas aqui.<\/a><\/p>\n<br>\n<p><b>Trabalhando num bilhete<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Trabalhando num bilhete\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>A maior parte do trabalho necess\u00e1rio para resolver um bilhete pode ser feito dentro do painel de detalhes do bilhete. Pode falar com os clientes, ver anexos, atualizar o estado do bilhete e, mais, de uma s\u00f3 vista.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/trabalho-on-a-ticket-or-task\/\">Saiba mais sobre o painel de detalhes aqui.<\/a><\/p>\n<br>\n<b>Comunica\u00e7\u00e3o com clientes<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Comunica\u00e7\u00e3o com clientes\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>No OneDesk, n\u00e3o precisa de se importar de onde vem ou vai a comunica\u00e7\u00e3o; A OneDesk trata dos detalhes. N\u00e3o importa se os clientes est\u00e3o a comunicar consigo atrav\u00e9s das aplica\u00e7\u00f5es do cliente, e-mail ou chat ao vivo, todas as comunica\u00e7\u00f5es s\u00e3o centralizadas no OneDesk. Envie texto, links, imagens, anexos e muito mais, o OneDesk obt\u00e9m a sua comunica\u00e7\u00e3o para qualquer canal que o seu cliente esteja a usar.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">Saiba mais sobre a comunica\u00e7\u00e3o do cliente aqui.<\/a><\/p>\n<br>\n<p><b>Comunicar com a sua equipa  <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Communicating with your Team\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>O OneDesk permite-lhe manter contacto com os seus utilizadores e equipas para garantir que est\u00e3o todos a trabalhar na mesma p\u00e1gina. Pode alterar as defini\u00e7\u00f5es do utilizador para determinar o que \u00e9 notificado e utilizar a aplica\u00e7\u00e3o m\u00f3vel para comunicar com outros utilizadores, clientes ou atualizar as suas atribui\u00e7\u00f5es a partir do seu telem\u00f3vel. 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Bilhetes de captura Voc\u00ea pode obter um bilhete ou tarefa (itens) no OneDesk de qualquer das seguintes formas: captura de e-mails do seu endere\u00e7o de e-mail de suporte, usando um [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154789","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sistema de Bilh\u00e9tica &amp; Encaminhamento | Guia de embarque OneDesk HelpDesk &amp; PM<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 o helpdesk e o software de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. 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