{"id":154918,"date":"2021-12-20T16:01:15","date_gmt":"2021-12-20T16:01:15","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/monitorizacao-agente-desempenho\/"},"modified":"2023-08-08T19:08:14","modified_gmt":"2023-08-08T19:08:14","slug":"monitoramento-do-desempenho-do-agente","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/","title":{"rendered":"Monitoramento de desempenho do agente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154918\" class=\"elementor elementor-154918 elementor-83361\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c81b050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c81b050\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e3e858b\" data-id=\"3e3e858b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40e3604 elementor-widget elementor-widget-heading\" data-id=\"40e3604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Monitoriza\u00e7\u00e3o do desempenho do agente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d903f05 elementor-widget elementor-widget-text-editor\" data-id=\"7d903f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Melhore a qualidade da sua equipa de suporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34300d3 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"34300d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6616523c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6616523c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76fc810\" data-id=\"76fc810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26067075 elementor-widget elementor-widget-image\" data-id=\"26067075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-144667\" alt=\"escrit\u00f3rio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1024x682.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a6cc0f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a6cc0f7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-273eea6c\" data-id=\"273eea6c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d3bb837 elementor-widget elementor-widget-text-editor\" data-id=\"5d3bb837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk permite que voc\u00ea monitore e execute relat\u00f3rios sobre seus agentes de helpdesk para garantir que eles estejam trabalhando de forma eficiente e, ao mesmo tempo, fornecer suporte excecional ao cliente. Aqui est\u00e3o os benef\u00edcios desse recurso:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6642d9e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6642d9e6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e75e79c\" data-id=\"e75e79c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf56eaf elementor-widget elementor-widget-image\" data-id=\"cf56eaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"702\" height=\"397\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png\" class=\"attachment-large size-large wp-image-83377\" alt=\"rastreio do temporizador\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking.png 702w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-530x300.png 530w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-255x144.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-141x80.png 141w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-71x40.png 71w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-480x271.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-500x283.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Timer-Tracking-360x204.png 360w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2ada26e3\" data-id=\"2ada26e3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9a4b47 elementor-widget elementor-widget-heading\" data-id=\"1a9a4b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ver Atividades Atuais e Passadas de um Agente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727598bd elementor-widget elementor-widget-text-editor\" data-id=\"727598bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk permite que voc\u00ea veja no que seus agentes est\u00e3o trabalhando em tempo real. Veja quem est\u00e1 atualmente trabalhando em qual ticket por meio de <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/configuravel-trabalho-vistas\/\">visualiza\u00e7\u00f5es personalizadas<\/a> , bem como o widget de monitoramento de temporizador. Voc\u00ea tamb\u00e9m pode acompanhar todas as atividades anteriores de seus agentes para ver no que eles t\u00eam trabalhado durante um per\u00edodo de tempo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a8082ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a8082ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5b575981\" data-id=\"5b575981\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5cff41 elementor-widget elementor-widget-heading\" data-id=\"1e5cff41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerar Relat\u00f3rios de Desempenho do Agente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a910bcb elementor-widget elementor-widget-text-editor\" data-id=\"a910bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk fornece v\u00e1rias maneiras de <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/\">exibir relat\u00f3rios sobre o desempenho do agente<\/a>. Voc\u00ea pode visualizar a quantidade total de trabalho que cada agente fez, juntamente com a distribui\u00e7\u00e3o das horas registradas. Voc\u00ea pode ver visualmente as horas de trabalho que cada agente registrou em compara\u00e7\u00e3o uns com os outros. Voc\u00ea pode comparar o n\u00famero de t\u00edquetes conclu\u00eddos, em andamento e n\u00e3o iniciados por agente. H\u00e1 tamb\u00e9m um \u00edndice de satisfa\u00e7\u00e3o que indica a satisfa\u00e7\u00e3o geral dos clientes atendidos por cada agente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61c8615b\" data-id=\"61c8615b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffba19d elementor-widget elementor-widget-image\" data-id=\"ffba19d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"398\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png\" class=\"attachment-large size-large wp-image-83384\" alt=\"relat\u00f3rios por cession\u00e1rio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee.png 400w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-302x300.png 302w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-255x254.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/04\/Assignee-360x358.png 360w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Monitoriza\u00e7\u00e3o do desempenho do agente Melhore a qualidade da sua equipa de suporte. Sign up free! O OneDesk permite que voc\u00ea monitore e execute relat\u00f3rios sobre seus agentes de helpdesk para garantir que eles estejam trabalhando de forma eficiente e, ao mesmo tempo, fornecer suporte excecional ao cliente. Aqui est\u00e3o os benef\u00edcios desse recurso: Ver [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151682,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154918","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Monitoramento de desempenho do agente | Aplicativo de software de Help Desk do OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. Saiba como o OneDesk permite que voc\u00ea monitore o desempenho de seus agentes de helpdesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monitoramento de desempenho do agente | Aplicativo de software de Help Desk do OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. Saiba como o OneDesk permite que voc\u00ea monitore o desempenho de seus agentes de helpdesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-08T19:08:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Monitoramento de desempenho do agente | Aplicativo de software de Help Desk do OneDesk","description":"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. Saiba como o OneDesk permite que voc\u00ea monitore o desempenho de seus agentes de helpdesk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/","og_locale":"pt_PT","og_type":"article","og_title":"Monitoramento de desempenho do agente | Aplicativo de software de Help Desk do OneDesk","og_description":"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. Saiba como o OneDesk permite que voc\u00ea monitore o desempenho de seus agentes de helpdesk.","og_url":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-08-08T19:08:14+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/","url":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/","name":"Monitoramento de desempenho do agente | Aplicativo de software de Help Desk do OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/pt-pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg","datePublished":"2021-12-20T16:01:15+00:00","dateModified":"2023-08-08T19:08:14+00:00","description":"OneDesk \u00e9 software de gest\u00e3o de helpdesk e projeto. Saiba como o OneDesk permite que voc\u00ea monitore o desempenho de seus agentes de helpdesk.","breadcrumb":{"@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/pexels-tima-miroshnichenko-5453836-scaled-1-768x512.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/monitoramento-do-desempenho-do-agente\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u00cdndice de Caracter\u00edsticas OneDesk","item":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/"},{"@type":"ListItem","position":2,"name":"Monitoramento de desempenho do agente"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/pt-pt\/#website","url":"https:\/\/onedesk.com\/pt-pt\/","name":"OneDesk","description":"Software de Gest\u00e3o de Projetos e Helpdesk","publisher":{"@id":"https:\/\/onedesk.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/pt-pt\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/onedesk.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/pt-pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"December 20, 2021","get_modified_date":"August 8, 2023","author_name":"Kenneth Lim","author_url":"https:\/\/onedesk.com\/pt-pt\/author\/ken-lim\/","author_email":"ken.lim@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Kenneth","author_lastname":"Lim","user_login":"ken.lim","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-EiG","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/154918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=154918"}],"version-history":[{"count":7,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/154918\/revisions"}],"predecessor-version":[{"id":253073,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/154918\/revisions\/253073"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/151682"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=154918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}