{"id":155308,"date":"2021-12-20T16:05:50","date_gmt":"2021-12-20T16:05:50","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/cliente-comunicacao-colaboracao\/"},"modified":"2024-06-20T20:49:39","modified_gmt":"2024-06-20T20:49:39","slug":"cliente-comunicacao-colaboracao","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/cliente-comunicacao-colaboracao\/","title":{"rendered":"Comunica\u00e7\u00e3o com o Cliente & Colabora\u00e7\u00e3o"},"content":{"rendered":"\t\t
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Comunica\u00e7\u00e3o com o Cliente & Colabora\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk permite-lhe comunicar e colaborar facilmente com os seus clientes. Os clientes podem optar por se comunicar atrav\u00e9s do seu canal preferido e as conversas s\u00e3o centralizadas no OneDesk. Mantenha as conversas vinculadas a detalhes relevantes de tarefas, t\u00edquetes ou projetos e acompanhe todas as suas conversas em tempo real.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Centralize a comunica\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk permite que voc\u00ea envie mensagens diretamente para seus clientes. Os clientes podem receber mensagens diretamente no e-mail, no portal do cliente, no chat ao vivo ou em aplicativos integrados<\/a> . Tanto os agentes como os clientes t\u00eam a flexibilidade de escolher o seu canal de comunica\u00e7\u00e3o preferido. Independentemente disso, a comunica\u00e7\u00e3o \u00e9 centralizada no OneDesk. Voc\u00ea pode ter conversas vinculadas e anexadas a tickets, tarefas e projetos, para que a comunica\u00e7\u00e3o fique no contexto. O aplicativo de mensagens<\/a> \u00e9 onde voc\u00ea pode acessar todas as suas conversas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n E-mail para ticket\n \n <\/h3>\n
\n Conecte suas contas de e-mail do O365 ou do Google diretamente. Ou encaminhe automaticamente qualquer caixa de entrada para o OneDesk. Todos os e-mails recebidos s\u00e3o capturados como tickets<\/a>. Todas as informa\u00e7\u00f5es importantes s\u00e3o capturadas. Os clientes receber\u00e3o a comunica\u00e7\u00e3o subsequente que voc\u00ea fizer no bilhete diretamente em sua pr\u00f3pria caixa de entrada. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Portal de tickets de clientes\n \n <\/h3>\n
\n O OneDesk permite que seus clientes se comuniquem e colaborem com voc\u00ea por meio de um portal do cliente. Eles podem acompanhar e manter-se atualizados sobre os bilhetes, enviar novas informa\u00e7\u00f5es ou criar novos bilhetes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Chat ao vivo integrado \n \n <\/h3>\n
\n Adicione o mensageiro de bate-papo ao vivo ao seu site para facilitar as mensagens em tempo real com clientes e clientes potenciais. Resolva problemas rapidamente, envolva clientes potenciais ou crie t\u00edquetes a partir de chats. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Colabora\u00e7\u00e3o com o cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk permite que seus clientes colaborem com voc\u00ea em projetos. A comunica\u00e7\u00e3o existe ao n\u00edvel do projeto e da tarefa. Isso permite que voc\u00ea escolha quem deseja envolver em suas discuss\u00f5es e solicite mais informa\u00e7\u00f5es e recursos.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Portal de tarefas\n \n <\/h3>\n
\n Juntamente com os tickets, os clientes podem colaborar em tarefas do projeto a partir do portal do cliente. Trabalhe em conjunto com os seus clientes, permitindo-lhes partilhar detalhes de tarefas, adicionar anexos ou criar discuss\u00f5es. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Mensagens no contexto\n \n <\/h3>\n
\n Envie e-mails ou mensagens sobre tickets e tarefas do projeto. As conversas est\u00e3o ligadas diretamente aos detalhes do trabalho relevante, mantendo as mensagens claras e contextualizadas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Ferramentas de relat\u00f3rios\n \n <\/h3>\n
\n Envie relat\u00f3rios detalhados automaticamente com a ferramenta de relat\u00f3rios agendados do OneDesk. Voc\u00ea pode enviar relat\u00f3rios por e-mail para seus colegas, clientes, fornecedores ou partes interessadas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Mais informa\u00e7\u00f5es sobre a comunica\u00e7\u00e3o com o cliente no blog do OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tEmail para Fluxo de Bilhetes – Configura\u00e7\u00e3o de entrada\/sa\u00edda: Guia completo\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
<\/div>\n\t\t
\n\t\t\tReceba e-mails como bilhetes de uma ou v\u00e1rias caixas de entrada, para que v\u00e1rios agentes possam responder aos clientes de uma aplica\u00e7\u00e3o central colaborativamente. Tabela ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLeia mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tAdicionar as Aplica\u00e7\u00f5es do Cliente ao seu Website\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tO OneDesk inclui v\u00e1rias aplica\u00e7\u00f5es viradas para o cliente que pode utilizar para ativar a comunica\u00e7\u00e3o com os seus clientes. As aplica\u00e7\u00f5es incluem o widget ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLeia mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Comunica\u00e7\u00e3o com o Cliente & Colabora\u00e7\u00e3o O OneDesk permite-lhe comunicar e colaborar facilmente com os seus clientes. Os clientes podem optar por se comunicar atrav\u00e9s do seu canal preferido e as conversas s\u00e3o centralizadas no OneDesk. Mantenha as conversas vinculadas a detalhes relevantes de tarefas, t\u00edquetes ou projetos e acompanhe todas as suas conversas em […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151682,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-155308","page","type-page","status-publish","hentry"],"yoast_head":"\nComunica\u00e7\u00e3o com o Cliente & Colabora\u00e7\u00e3o | Aplicativo de software OneDesk HelpDesk<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 o helpdesk e o software de gest\u00e3o de projetos numa \u00fanica plataforma. Saiba mais sobre a comunica\u00e7\u00e3o com o cliente e a colabora\u00e7\u00e3o no OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/cliente-comunicacao-colaboracao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comunica\u00e7\u00e3o com o Cliente & Colabora\u00e7\u00e3o | Aplicativo de software OneDesk HelpDesk\" \/>\n<meta property=\"og:description\" content=\"O OneDesk \u00e9 o helpdesk e o software de gest\u00e3o de projetos numa \u00fanica plataforma. 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