{"id":155842,"date":"2021-12-20T18:25:36","date_gmt":"2021-12-20T18:25:36","guid":{"rendered":"https:\/\/onedesk.com\/fluxos-de-trabalho-de-gestao-de-projetos\/"},"modified":"2022-01-24T15:21:48","modified_gmt":"2022-01-24T15:21:48","slug":"fluxos-de-trabalho-de-gestao-de-projetos","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/","title":{"rendered":"Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"155842\" class=\"elementor elementor-155842 elementor-144074\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d68eb04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d68eb04\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-117cd828\" data-id=\"117cd828\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5cccf38b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cccf38b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-68ecf96e\" data-id=\"68ecf96e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9b03d7 elementor-widget elementor-widget-heading\" data-id=\"6d9b03d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tabela de Conte\u00fados<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d00a4f elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"7d00a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-7d00a4f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-7d00a4f\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff4a56f elementor-widget elementor-widget-heading\" data-id=\"2ff4a56f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mergulhar mais fundo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b83cee3 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"b83cee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-b83cee3\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-b83cee3\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5ba5a9ae\" data-id=\"5ba5a9ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37734c59 elementor-widget elementor-widget-html\" data-id=\"37734c59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>O OneDesk fornece muitas funcionalidades poderosas para o ajudar a gerir projetos e tarefas. Assim que adicionares a tua equipa e atribuires fun\u00e7\u00f5es de equipa, podes come\u00e7ar a configurar os teus projetos e a geri-los.<\/p>\n<br>\n<h2>Cria\u00e7\u00e3o de Projetos<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Creating-Projects.png\" alt=\"Cria\u00e7\u00e3o de Projetos\" width=\"800\" class=\"alignleft size-full wp-image-139956\"><\/center>\n<br>\n<p>A OneDesk permite criar projetos e agrupar-se em portf\u00f3lios para organizar o seu trabalho. Um projeto pode pertencer a mais de um portf\u00f3lio.<\/p>\n\n<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f1202d75-b3cd-47ac-839c-7bc11d23eff8\">Saiba mais sobre a Gest\u00e3o do Portf\u00f3lio de Projetos aqui.<\/a>\n\n<p>Uma vez criado um projeto, pode escolher com quem partilh\u00e1-lo. Pode partilhar projetos com <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506\">membros da equipa<\/a> e <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-554e63ba-b250-4fb5-b45d-bf1669807ff2\">clientes,<\/a>permitindo-lhe colaborar em conjunto.<\/p>\n<br>\n<p><strong>Projeto &amp; Modelos de Tarefa<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Project-Task-Templates.jpg\" alt=\"Projeto &amp; Modelos de Tarefa\" width=\"800\" class=\"alignleft size-full wp-image-139967\"><\/center>\n<br>\n<p>Pode criar um projeto ou uma tarefa que funcionar\u00e1 como um modelo para o seu trabalho em curso. Pode clonar estes modelos para poupar tempo a si e \u00e0 sua equipa a iniciar em projetos e tarefas no futuro.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-57a63ff2-dc02-498f-bf13-895d84ce8d7e\">Saiba mais sobre os modelos aqui.<\/a><\/p>\n<br>\n<h2>Atribui\u00e7\u00e3o de Tarefas<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Assigning-Tasks.jpg\" alt=\"Atribui\u00e7\u00e3o de Tarefas\" width=\"800\" class=\"alignleft size-full wp-image-139978\"><\/center>\n<br>\n\n<p>Com o seu projeto e tarefas criadas, pode come\u00e7ar a atribuir tarefas. Pode utilizar automatiza\u00e7\u00f5es de fluxos de trabalho para atribuir tarefas automaticamente ou pode configurar e utilizar vis\u00f5es de trabalho personalizadas que facilitam a atribui\u00e7\u00e3o e equilibrar cargas de trabalho. Por exemplo, utilize o quadro de atribui\u00e7\u00e3o para visualizar rapidamente o equil\u00edbrio de carga de trabalho da sua equipa e atribuir ou reatribuir facilmente tarefas.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Saiba mais sobre as vistas personalizadas aqui.<\/a><\/p>\n<br>\n<h2>Trabalhar em Tarefas<\/h2>\n<br>\n<p><strong>Vistas personalizadas para seus bilhetes<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Vistas personalizadas para seus bilhetes\" width=\"800\" class=\"alignleft size-full wp-image-139873\"><\/center>\n<br>\n<p>No OneDesk, pode criar vistas personalizadas que lhe mostrem uma vis\u00e3o filtrada das tarefas nos projetos que lhe s\u00e3o atribu\u00eddos. Utilize os filtros para criar vistas personalizadas que lhe permitam ver quais as tarefas que lhe foram atribu\u00eddas e serden\u00e1-las de forma priorit\u00e1ria. Ou, gerar outras vis\u00f5es \u00fateis para ajud\u00e1-lo a fazer o seu trabalho mais rapidamente.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">Saiba mais sobre as vistas personalizadas aqui.<\/a><\/p>\n<br>\n<p><strong>Iniciar uma Tarefa<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Starting-a-Task.jpg\" alt=\"Iniciar uma Tarefa\" width=\"800\" class=\"alignleft size-full wp-image-139989\"><\/center>\n<br>\n<p>Pode come\u00e7ar a trabalhar em tarefas a partir do painel de detalhes da tarefa. A partir da\u00ed, pode falar com os clientes para obter mais informa\u00e7\u00f5es, ver anexos, colaborar com os membros da equipa, atualizar o estado do bilhete e, mais, de uma s\u00f3 vista.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/trabalho-on-a-ticket-or-task\/\">Saiba mais sobre o painel de detalhes aqui.<\/a><\/p>\n<br>\n<p><strong>Pontua\u00e7\u00e3o de tarefas e planeamento<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Task-Scoring-Planning.png\" alt=\"Pontua\u00e7\u00e3o de tarefas e planeamento\" width=\"800\" class=\"alignleft size-full wp-image-140000\"><\/center>\n<br>\n<p>O OneDesk permite-lhe marcar as suas tarefas e planei\u00e1-las para serem conclu\u00eddas. Priorize as suas tarefas e, em seguida, planeje-as manualmente ou atrav\u00e9s de \"agendamento inteligente\". Tamb\u00e9m pode adicionar n\u00edveis priorit\u00e1rios a tarefas usando um sistema estelar no OneDesk. Com base na prioridade da estrela, pode criar vis\u00f5es de trabalho personalizadas para guardar, partilhar e atribuir automaticamente tarefas ao membro da equipa apropriado.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ffdb6ea6-9c1b-4523-a3d5-c577f00d66a6\">Saiba mais sobre a pontua\u00e7\u00e3o de tarefas e planeamento aqui.<\/a><\/p>\n<br>\n<h2>Gest\u00e3o de Projetos<\/h2>\n<br>\n<strong>Fun\u00e7\u00f5es de Projeto<\/strong>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Project-Roles.jpg\" alt=\"Fun\u00e7\u00f5es de Projeto\" width=\"800\" class=\"alignleft size-full wp-image-140011\"><\/center>\n<br>\n<p>O OneDesk permite-lhe adicionar utilizadores aos seus projetos e definir as suas fun\u00e7\u00f5es e permiss\u00f5es. Controlar o que podem fazer dentro dos projetos, atribuindo fun\u00e7\u00f5es de projeto. Ao alterar fun\u00e7\u00f5es pode dar ou tirar a capacidade para os seus utilizadores editarem, atribuirem, modificarem, participarem em discuss\u00f5es e muito mais.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b1358352-49b2-4bc7-a0bd-503e3ce9b241\">Saiba mais sobre os pap\u00e9is do projeto aqui.<\/a><\/p>\n<br>\n<p><strong>Mapas de Gantt<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Gantt-Charts.png\" alt=\"Mapas de Gantt\" width=\"800\" class=\"alignleft size-full wp-image-140022\"><\/center>\n<br>\n<p>Com o OneDesk's Gantt Chart, pode criar vistas personalizadas e filtrar os dados. 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Obtenha uma vis\u00e3o completa dos dados do seu projeto e do trabalho da equipa.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-dfdcabd5-ab2c-4d29-ab59-22d1c757fa72\">Saiba mais sobre a aplica\u00e7\u00e3o Analytics aqui.<\/a><\/p>\n<br>\n<p><strong>Reportagem<\/strong><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Reporting.png\" alt=\"Reportagem\" width=\"800 class=\" alignleft=\"\" size-full=\"\" wp-image-140044=\"\"><\/center>\n<br>\nA OneDesk permite-lhe informar sobre o progresso dos seus bilhetes, tarefas e projetos. Mantenha-se al\u00e9m dos seus esfor\u00e7os de gest\u00e3o de projetos. Pode personalizar e importar os seus dados para ajud\u00e1-lo a tomar decis\u00f5es informadas para melhorar ainda mais a sua efici\u00eancia.\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8ee2e05f-9bdf-4dd9-bb12-32cc60b7eec5\">Saiba mais sobre relat\u00f3rios aqui.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/ticket-routing-workflows\/';\"><Previous{{{wpml_tag_167}}}\n{{{wpml_tag_168}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tabela de Conte\u00fados Mergulhar mais fundo O OneDesk fornece muitas funcionalidades poderosas para o ajudar a gerir projetos e tarefas. Assim que adicionares a tua equipa e atribuires fun\u00e7\u00f5es de equipa, podes come\u00e7ar a configurar os teus projetos e a geri-los. Cria\u00e7\u00e3o de Projetos A OneDesk permite criar projetos e agrupar-se em portf\u00f3lios para organizar [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155842","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>App de gest\u00e3o de projetos | Guia de embarque OneDesk HelpDesk &amp; PM<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 o helpdesk e o software de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. 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