{"id":156260,"date":"2021-12-21T14:27:27","date_gmt":"2021-12-21T14:27:27","guid":{"rendered":"https:\/\/onedesk.com\/personalizar-o-seu-fluxo-de-trabalho\/"},"modified":"2022-02-21T19:17:06","modified_gmt":"2022-02-21T19:17:06","slug":"personalizar-o-seu-fluxo-de-trabalho","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/","title":{"rendered":"Personalizar o seu fluxo de trabalho"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156260\" class=\"elementor elementor-156260 elementor-144077\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e02a197 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e02a197\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56d4733a\" data-id=\"56d4733a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e87342b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e87342b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e26eaba\" data-id=\"e26eaba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d748778 elementor-widget elementor-widget-heading\" data-id=\"7d748778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tabela de Conte\u00fados<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb579e7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"bb579e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157395\"><a href=\"https:\/\/onedesk.com\/pt-pt\/primeiro-10-minutos-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Primeiros 10 minutos em OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157396\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onboarding-your-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">A bordo da sua equipa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157397\"><a href=\"https:\/\/onedesk.com\/pt-pt\/subscrever-vai-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Subscrever &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157444\"><a href=\"https:\/\/onedesk.com\/pt-pt\/ir-viver-para-os-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Indo ao vivo para os clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157445\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-encaminhamento-de-bilhetes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Encaminhamento de Bilhetes &amp; Fluxos de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157446\"><a href=\"https:\/\/onedesk.com\/pt-pt\/fluxos-de-trabalho-de-gestao-de-projetos\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Projetos &amp; Fluxos de Trabalho de Tarefa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157447\"><a href=\"https:\/\/onedesk.com\/pt-pt\/comunicacao-com-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Comunica\u00e7\u00e3o com clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157448\"><a href=\"https:\/\/onedesk.com\/pt-pt\/tracking-work\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Trabalho de rastreio<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddc43c0 elementor-widget elementor-widget-heading\" data-id=\"2ddc43c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Mergulhar mais fundo<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb8a0a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"3fb8a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157490\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-o-seu-fluxo-de-trabalho\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar o seu fluxo de trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157491\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-utilizadores-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157492\"><a href=\"https:\/\/onedesk.com\/pt-pt\/personalizar-os-clientes-experiencia\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Personalizar a experi\u00eancia dos seus clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157493\"><a href=\"https:\/\/onedesk.com\/pt-pt\/utilizadores-de-gestao\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Utilizadores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157495\"><a href=\"https:\/\/onedesk.com\/pt-pt\/gestao-de-clientes\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Gest\u00e3o de Clientes<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157539\"><a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Base de conhecimento oneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157540\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157541\"><a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-cliente-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Portal do Cliente OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157542\"><a href=\"https:\/\/onedesk.com\/pt-pt\/analise\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1c40cced\" data-id=\"1c40cced\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b9e84f5 elementor-widget elementor-widget-html\" data-id=\"2b9e84f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>E-mails de sa\u00edda<\/h2>\n<br>\n<p>Existem muitos aspetos dos seus e-mails de sa\u00edda que podem ser controlados por administradores. Nas defini\u00e7\u00f5es de e-mail, pode controlar a apar\u00eancia dos seus e-mails, alterar as defini\u00e7\u00f5es de resposta, escrever os seus pr\u00f3prios modelos de e-mail, usar o seu pr\u00f3prio servidor SMTP de e-mail e monitorizar todos os seus e-mails de sa\u00edda.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-71bae0af-4453-43a4-a506-1cf0d2725e3b\">Saiba mais sobre as suas op\u00e7\u00f5es de gest\u00e3o de e-mail aqui.<\/a><\/p>\n<br>\n<h2>E-mails de entrada<\/h2>\n<br>\n<p>\u00c0 medida que come\u00e7a a receber e-mails, pode monitorizar quais os e-mails que entram, de quem e quais (se houver) bilhetes ou tarefas resultantes s\u00e3o criados a partir destes e-mails. Nas defini\u00e7\u00f5es de e-mail, pode rastrear todas as informa\u00e7\u00f5es no separador 'E-mails' recebidos.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9c584ccc-c097-435b-85bf-c8d06f31e8c8\">Saiba mais sobre o rastreio de e-mails aqui.<\/a><\/p>\n<br>\n<h2>Estados de personaliza\u00e7\u00e3o<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png\" alt=\"Estatutos Configur\u00e1veis\" width=\"1000\" class=\"alignleft size-full wp-image-140115\"><\/center>\n<br>\n<p>A OneDesk permite-lhe configurar os estados do ciclo de vida de cada tipo de bilhete, tarefa e projeto que ativou. Isto permite-lhe personalizar diferentes fluxos de trabalho para atender \u00e0s suas necessidades operacionais espec\u00edficas. Tamb\u00e9m pode criar automatiza\u00e7\u00f5es de fluxos de trabalho com base em altera\u00e7\u00f5es de estado e configurar altera\u00e7\u00f5es de estado automatizadas.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Saiba mais sobre os status personalizados aqui.<\/a><\/p>\n<br>\n<h2>Tipos de personaliza\u00e7\u00e3o<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Types.png\" alt=\"Tipos Configur\u00e1veis\" width=\"1000\" class=\"alignleft size-full wp-image-140126\"><\/center>\n<br>\n<p>O OneDesk permite-lhe ter um bilhete e tipos de tarefas \u00fanicos. Cada um tem o seu pr\u00f3prio e-mail de cria\u00e7\u00e3o e status personaliz\u00e1vel. Pode selecionar uma cor e um \u00edcone para cada tipo para os distinguir visualmente uns dos outros. Este tipo de bilhetes e tarefas podem ter as suas pr\u00f3prias automatiza\u00e7\u00f5es individuais de fluxo de trabalho para permitir que voc\u00ea tome a\u00e7\u00f5es especificamente baseadas no seu tipo.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Saiba mais sobre tipos de artigos \u00fanicos aqui.<\/a><\/p>\n<br>\n<h2>Cria\u00e7\u00e3o de Automa\u00e7\u00f5es<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Creating-Automations.jpg\" alt=\"Cria\u00e7\u00e3o de Automa\u00e7\u00f5es\" width=\"1000\" height=\"592\" class=\"alignleft size-full wp-image-140137\"><\/center>\n<br>\n<p>Automatize o seu fluxo de trabalho no OneDesk utilizando automatiza\u00e7\u00f5es de fluxo de trabalho. Esta funcionalidade \u00fatil e poderosa permitir-lhe-\u00e1 atribuir automaticamente, rota autom\u00e1tica, resposta autom\u00e1tica e muito mais. Voc\u00ea pode definir automatiza\u00e7\u00f5es em bilhetes, tarefas e projetos e at\u00e9 mesmo criar automatiza\u00e7\u00f5es de encaminhamento espec\u00edficas para o cliente.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Saiba tudo sobre fluxos de trabalho automatizados, respostas e muito mais aqui.<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/pt-pt\/melhor-pratica-comum-trabalho-automat-automatizacao\/\">Veja uma lista de automatiza\u00e7\u00f5es comuns de fluxo de trabalho.<\/a><\/p>\n<br>\n<h2>Personaliza\u00e7\u00e3o de bilhetes e formul\u00e1rios de tarefa<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizing-Ticket-Task-Forms-1.jpg\" alt=\"Personaliza\u00e7\u00e3o de bilhetes e formul\u00e1rios de tarefa\" width=\"1000\" height=\"369\" class=\"alignleft size-full wp-image-140164\"><\/center>\n<br>\n<p>Quando um utilizador ou cliente cria um bilhete ou tarefa no seu OneDesk, preenche um formul\u00e1rio que pode configurar. Para cada bilhete ou tipo de tarefa que tenha, pode configurar um formul\u00e1rio de cria\u00e7\u00e3o interna \u00fanico e formul\u00e1rio de pedido de apoio externo (webforms).<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Saiba mais sobre a cria\u00e7\u00e3o e configura\u00e7\u00e3o de artigos aqui.<\/a><\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Saiba mais sobre formul\u00e1rios de pedido de apoio (webforms) aqui.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/tracking-work\/';\"><Previous{{{wpml_tag_86}}}\n{{{wpml_tag_87}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tabela de Conte\u00fados Mergulhar mais fundo E-mails de sa\u00edda Existem muitos aspetos dos seus e-mails de sa\u00edda que podem ser controlados por administradores. Nas defini\u00e7\u00f5es de e-mail, pode controlar a apar\u00eancia dos seus e-mails, alterar as defini\u00e7\u00f5es de resposta, escrever os seus pr\u00f3prios modelos de e-mail, usar o seu pr\u00f3prio servidor SMTP de e-mail e [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-156260","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Personalize o seu fluxo de trabalho | Guia de bordo oneDesk | HelpDesk &amp; PM<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 o helpdesk e o software de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. 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