{"id":249649,"date":"2023-05-25T21:10:25","date_gmt":"2023-05-25T21:10:25","guid":{"rendered":"https:\/\/onedesk.com\/indice-de-caracteristicas\/colaboracao-em-equipa\/"},"modified":"2023-06-09T15:03:42","modified_gmt":"2023-06-09T15:03:42","slug":"colaboracao-em-equipa","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/colaboracao-em-equipa\/","title":{"rendered":"Colabora\u00e7\u00e3o em Equipa"},"content":{"rendered":"\t\t
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Colabora\u00e7\u00e3o em Equipa<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Reduza silos e colabore com sua equipe em todos os seus projetos ou t\u00edquetes de suporte. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mensagens\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mensagens em tempo real<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mantenha sua equipe e clientes na mesma p\u00e1gina, mantendo conversas<\/a> com equipes, membros individuais da equipe ou clientes. Voc\u00ea pode realizar conversas internas e externas e adicionar outras rapidamente. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Loop em seus companheiros de equipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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@ envie uma mensagem aos seus colegas de equipe para traz\u00ea-los para uma conversa. Voc\u00ea pode fazer isso ao enviar mensagens para clientes ou a partir de conversas internas. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"colabora\u00e7\u00e3o\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Comunica\u00e7\u00e3o em contexto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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No OneDesk, suas conversas podem ser anexadas diretamente ao item de trabalho relevante. Envie uma mensagem para sua equipe (ou clientes) ao lado dos detalhes do ticket ou da tarefa e do hist\u00f3rico de conversas. Isso reduz as idas e vindas e garante que sua equipe esteja atualizada com as informa\u00e7\u00f5es de que precisa. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"team\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Partilhar ficheiros e trabalho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Anexe arquivos a uma mensagem ou diretamente ao t\u00edquete ou tarefa. <\/p>\n

Use o #hashtag em uma conversa para vincular diretamente a um item de trabalho relevante. Seus colegas de equipe podem clicar no link para serem direcionados para os detalhes do ticket ou tarefa. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Atribuir a equipas ou membros da equipa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Saiba sempre no que todos est\u00e3o trabalhando com a atribui\u00e7\u00e3o de t\u00edquetes e tarefas. Atribua trabalho a indiv\u00edduos ou equipas inteiras. Com as automa\u00e7\u00f5es<\/a> flex\u00edveis do OneDesk, a atribui\u00e7\u00e3o \u00e9 ainda mais f\u00e1cil. Atribua automaticamente o trabalho com base nas condi\u00e7\u00f5es que voc\u00ea determinar. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Automa\u00e7\u00f5es\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"app\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Controlo do tempo da equipa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk inclui recursos como quadros de hor\u00e1rios e temporizadores para registrar o tempo gasto em t\u00edquetes e tarefas. Registre o tempo com temporizadores autom\u00e1ticos. Enquanto os temporizadores est\u00e3o em execu\u00e7\u00e3o, voc\u00ea pode ver exatamente no que todos est\u00e3o trabalhando em tempo real. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Monitore o desempenho da equipe<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk oferece an\u00e1lises integradas e em tempo real. O portal do Google Analytics<\/a> oferece uma variedade de gr\u00e1ficos e tabelas de KPI. Monitore a carga de trabalho de sua equipe, seu desempenho em tickets, tarefas, projetos e muito mais. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Experimente o OneDesk gr\u00e1tis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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14 dias de julgamento. N\u00e3o \u00e9 necess\u00e1rio cart\u00e3o de cr\u00e9dito. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Saiba mais sobre a colabora\u00e7\u00e3o em equipe do blog do OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tCriar equipas e partilhar projetos com equipas\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tA OneDesk permite criar equipas para agrupar e organizar os seus utilizadores. Os utilizadores podem pertencer a mais do que uma equipa e podem ser ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLer Mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tComunica\u00e7\u00e3o M\u00f3vel na app mobile-friendly da OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tO Mobile-Friendly OneDesk (MFOD, beta) fornece uma solu\u00e7\u00e3o f\u00e1cil de comunica\u00e7\u00e3o entre os seus utilizadores e clientes. Aceda e responda diretamente \u00e0 sua conversa\u00e7\u00e3o a ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLer Mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tMensagens diretas entre utilizadores no OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tNo OneDesk, pode ter conversas adicionando mensagens a bilhetes e tarefas. Quando o fizeres, os seguidores desses itens receber\u00e3o as tuas mensagens atrav\u00e9s de um ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tLer Mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Colabora\u00e7\u00e3o em Equipa Reduza silos e colabore com sua equipe em todos os seus projetos ou t\u00edquetes de suporte.  Sign up free! Mensagens em tempo real Mantenha sua equipe e clientes na mesma p\u00e1gina, mantendo conversas com equipes, membros individuais da equipe ou clientes. Voc\u00ea pode realizar conversas internas e externas e adicionar outras rapidamente. 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