{"id":250137,"date":"2023-06-08T20:01:29","date_gmt":"2023-06-08T20:01:29","guid":{"rendered":"https:\/\/onedesk.com\/web-hepdesk-psm\/"},"modified":"2025-06-19T13:33:53","modified_gmt":"2025-06-19T13:33:53","slug":"web-hepdesk-psm","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/web-hepdesk-psm\/","title":{"rendered":"HelpDesk e PSM baseados na Web"},"content":{"rendered":"\t\t
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Aplicativo baseado em navegador da Web<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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D\u00ea suporte a clientes, gerencie projetos e forne\u00e7a servi\u00e7os de qualquer lugar com o OneDesk \u2014 help desk baseado na web, gerenciamento de projetos e automa\u00e7\u00e3o de servi\u00e7os profissionais. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCadastre-se gratuitamente!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Poderoso help desk baseado na web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Registre tickets por meio de integra\u00e7\u00e3o de e-mail, chat, formul\u00e1rios e muito mais. Mantenha-se organizado centralizando sua comunica\u00e7\u00e3o. Atribua tickets a agentes, registre o tempo e registre a satisfa\u00e7\u00e3o do cliente<\/a> para gerar transpar\u00eancia e aprimorar processos. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Integra\u00e7\u00e3o direta de e-mail\n \n <\/h3>\n
\n Integre com o Office 365 ou Google Workspace para criar tickets por e-mail. Os tickets s\u00e3o capturados automaticamente dos e-mails. Voc\u00ea pode responder diretamente do ticket que vai para a caixa de entrada do cliente. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Multicanal \n \n <\/h3>\n
\n Junto com o e-mail, o OneDesk fornece ferramentas de suporte e integra\u00e7\u00f5es integradas. Permita que os clientes enviem tickets usando formul\u00e1rios de solicita\u00e7\u00e3o configur\u00e1veis. Resolva problemas rapidamente com o chat ao vivo. Integre com outros aplicativos para capturar solicita\u00e7\u00f5es ou problemas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Colabora\u00e7\u00e3o em contexto\n \n <\/h3>\n
\n @ mencione sua equipe em tickets ou tarefas para inclu\u00ed-los na conversa. As conversas podem ser vinculadas ao trabalho, permitindo que todos permane\u00e7am no contexto. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Gest\u00e3o integrada de projetos <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O aplicativo de gerenciamento de projetos baseado na web da OneDesk integra-se perfeitamente aos recursos do help desk. D\u00ea suporte aos seus clientes e planeje seus projetos sem precisar alternar entre aplicativos. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"visualiza\u00e7\u00f5es\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n Planeje com mais intelig\u00eancia\n \n <\/h3>\n
\n Monitore KPIs para tickets, tarefas e projetos com uma variedade de gr\u00e1ficos e tabelas integrados. Execute e agende relat\u00f3rios para exportar dados sobre tickets criados, tempo registrado, viola\u00e7\u00f5es de SLA e muito mais. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Automatize a repeti\u00e7\u00e3o \n \n <\/h3>\n
\n Deixe que as regras de automa\u00e7\u00e3o do fluxo de trabalho<\/a> cuidem do trabalho pesado. Crie regras para responder, atribuir, atualizar, fazer triagem e muito mais automaticamente, permitindo que sua equipe se concentre em tarefas e intera\u00e7\u00f5es mais significativas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Atingir as metas do projeto\n \n <\/h3>\n
\n Planeje, acompanhe e gerencie todos os tipos de trabalho com recursos robustos de gerenciamento de projetos. Gerencie tarefas com as visualiza\u00e7\u00f5es de lista, Kanban<\/a> , Gantt e calend\u00e1rio. Personalize completamente suas visualiza\u00e7\u00f5es de trabalho com dezenas de filtros, agrupamentos e outras configura\u00e7\u00f5es. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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\n\t\t\t\t<\/i>\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Explore os benef\u00edcios de um aplicativo baseado na web<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O aplicativo de gerenciamento de projetos e suporte baseado na web tudo-em-um. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tF\u00e1cil de come\u00e7ar\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPule a instala\u00e7\u00e3o! Abra seu navegador e comece a trabalhar em tickets e tarefas imediatamente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTrabalhe do jeito que voc\u00ea quiser\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCom uma solu\u00e7\u00e3o baseada em navegador da web, voc\u00ea pode acompanhar seu trabalho no desktop, laptop ou celular. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tNenhuma atualiza\u00e7\u00e3o necess\u00e1ria\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tN\u00e3o s\u00e3o necess\u00e1rias atualiza\u00e7\u00f5es de software \u2014 n\u00f3s cuidamos disso!\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAplicativo m\u00f3vel integrado\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tResponda aos clientes, atualize tickets e mantenha-se atualizado pelo aplicativo m\u00f3vel OneDesk.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTrabalhe de qualquer lugar\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTudo o que voc\u00ea precisa para acessar o OneDesk \u00e9 um navegador. Trabalhe em casa, no escrit\u00f3rio ou no local. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFique seguro\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOneDesk \u00e9 uma solu\u00e7\u00e3o baseada na web hospedada na nuvem. Estamos hospedados na AWS, conhecida pelos altos padr\u00f5es de seguran\u00e7a.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCadastre-se gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVer todos os recursos > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Experimente voc\u00ea mesmo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Teste de 14 dias. N\u00e3o \u00e9 necess\u00e1rio cart\u00e3o de cr\u00e9dito. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Aplicativo baseado em navegador da Web D\u00ea suporte a clientes, gerencie projetos e forne\u00e7a servi\u00e7os de qualquer lugar com o OneDesk \u2014 help desk baseado na web, gerenciamento de projetos e automa\u00e7\u00e3o de servi\u00e7os profissionais. Cadastre-se gratuitamente! Poderoso help desk baseado na web Registre tickets por meio de integra\u00e7\u00e3o de e-mail, chat, formul\u00e1rios e muito […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-250137","page","type-page","status-publish","hentry"],"yoast_head":"\nHelpDesk baseado na Web e software PSM<\/title>\n<meta name=\"description\" content=\"Basta abrir seu navegador e come\u00e7ar a resolver tickets e concluir tarefas. 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