{"id":260430,"date":"2023-10-27T17:37:54","date_gmt":"2023-10-27T17:37:54","guid":{"rendered":"https:\/\/onedesk.com\/comecar-2\/"},"modified":"2025-11-14T18:04:23","modified_gmt":"2025-11-14T18:04:23","slug":"get-started","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/get-started\/","title":{"rendered":"Guia de primeiros passos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260430\" class=\"elementor elementor-260430 elementor-259972\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42f4753 e-flex e-con-boxed e-con e-parent\" data-id=\"42f4753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7fada elementor-widget elementor-widget-heading\" data-id=\"2f7fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guia de integra\u00e7\u00e3o do OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82fbd2e elementor-icon-list--layout-inline elementor-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"82fbd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLdPPtQJlgYv_TpzYRg8zZaK\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Demonstra\u00e7\u00e3o de vis\u00e3o geral completa<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/onedesk-video-guide\/\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Guia de v\u00eddeo<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\" target=\"_blank\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Nossa Base de Conhecimento  <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef447e8 e-flex e-con-boxed e-con e-parent\" data-id=\"ef447e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e40e299 e-con-full e-flex e-con e-child\" data-id=\"e40e299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16968bd elementor-widget elementor-widget-heading\" data-id=\"16968bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bem-vindo ao OneDesk!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588173c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"588173c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O guia de integra\u00e7\u00e3o do OneDesk oferece um curso passo a passo para configurar sua conta. Comece aqui para saber mais sobre como aproveitar ao m\u00e1ximo o OneDesk. <span style=\"font-style: inherit; font-weight: inherit;\">Primeiro, se ainda n\u00e3o o fez,<\/span> <a style=\"font-style: inherit; font-weight: inherit; background-color: #ffffff;\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\" target=\"_blank\" rel=\"noopener\">inscreva-se para obter uma conta.<\/a> <span style=\"font-style: inherit; font-weight: inherit;\">. Oferecemos um teste completo de 14 dias, onde voc\u00ea pode experimentar todos os recursos e come\u00e7ar a configurar sua conta.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7f08d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2b7f08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ap\u00f3s o cadastro, voc\u00ea ser\u00e1 recebido pelo &#8220;Assistente de Introdu\u00e7\u00e3o&#8221;. Este assistente o guiar\u00e1 pelos requisitos b\u00e1sicos para a configura\u00e7\u00e3o da sua conta, inserindo as informa\u00e7\u00f5es da sua empresa e convidando sua equipe. Recomendamos fortemente que voc\u00ea siga este assistente.  <\/p><p><strong>Dica<\/strong> : Clique em &#8220;Come\u00e7ar&#8221; no cabe\u00e7alho superior a qualquer momento para acessar o assistente, bem como tutoriais, nossa base de conhecimento e este guia!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb3d46 elementor-widget elementor-widget-image\" data-id=\"6eb3d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"349\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp\" class=\"attachment-medium_large size-medium_large wp-image-297971\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-768x349.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-300x136.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1024x465.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen-1536x697.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/get-started-screen.webp 1796w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b953f0 e-flex e-con-boxed e-con e-parent\" data-id=\"6b953f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2f27b elementor-widget elementor-widget-heading\" data-id=\"2d2f27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conhe\u00e7a os produtos da OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5e0899 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5e0899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk oferece 4 produtos para voc\u00ea escolher para gerenciar seu trabalho e suas necessidades comerciais.  <br>Os produtos s\u00e3o adicionados aos seus &#8220;OneDesk Essentials&#8221; (que incluem aplicativos para o painel do usu\u00e1rio, messenger e planilhas de horas). Voc\u00ea pode adicionar mais produtos \u00e0 sua conta conforme necess\u00e1rio. <\/p><p><strong>Help Desk<\/strong> &#8211; Oferece op\u00e7\u00f5es de autoatendimento para clientes ou usu\u00e1rios finais e permite que voc\u00ea gerencie suas necessidades de suporte e emiss\u00e3o de tickets.<\/p><p><strong>Gerenciamento de projetos<\/strong> &#8211; Ajuda a fomentar a colabora\u00e7\u00e3o da equipe e a gerenciar com efici\u00eancia seus projetos e tarefas.  <\/p><p><strong>Servi\u00e7os Profissionais<\/strong> &#8211; Adiciona cota\u00e7\u00f5es de clientes, faturamento e gerenciamento financeiro ao seu fluxo de trabalho. (Requer os produtos Help Desk ou Gerenciamento de Projetos). <\/p><p><strong>Gerenciamento de Trabalho<\/strong> &#8211; Gerencie o ciclo de vida completo dos projetos do cliente, desde a cota\u00e7\u00e3o inicial at\u00e9 a entrega do projeto e o suporte cont\u00ednuo. (Re\u00fane todos os produtos acima em uma ferramenta integrada).   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4489f61 elementor-widget elementor-widget-heading\" data-id=\"4489f61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A plataforma OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb352ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cb352ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>O aplicativo da web<\/strong><br> O aplicativo web OneDesk pode ser acessado pelo navegador do seu desktop ou laptop. O aplicativo web \u00e9 o seu principal local de trabalho. Aqui voc\u00ea pode acessar todas as funcionalidades do OneDesk, incluindo todos os seus aplicativos e configura\u00e7\u00f5es.  <\/p><p><strong>O aplicativo m\u00f3vel<\/strong><br> O aplicativo m\u00f3vel OneDesk pode ser instalado no seu celular e permite que voc\u00ea e sua equipe acessem tarefas, enviem respostas, recebam notifica\u00e7\u00f5es e muito mais. Este aplicativo est\u00e1 dispon\u00edvel para iOS e Android.<br> V\u00eddeo: O aplicativo m\u00f3vel <\/p><p><strong>Os aplicativos do cliente<\/strong><br> Dispon\u00edveis nos produtos de help desk ou gerenciamento de trabalho, os aplicativos voltados para o cliente levam o OneDesk at\u00e9 seus clientes, usu\u00e1rios finais ou clientes. Voc\u00ea pode escolher os aplicativos que deseja usar, incluindo: p\u00e1gina inicial, chat ao vivo, formul\u00e1rios da web, base de conhecimento e portal. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abc7e8b e-con-full e-flex e-con e-parent\" data-id=\"abc7e8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b797409 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b797409\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elaboramos nosso guia de integra\u00e7\u00e3o para atender aos seus interesses. Selecione o produto de seu interesse abaixo para prosseguir para o guia apropriado. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bc85b7 e-grid e-con-boxed e-con e-parent\" data-id=\"5bc85b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f6a29c elementor-widget elementor-widget-image\" data-id=\"8f6a29c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/helpdesk-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/HD-GuideButton.webp\" class=\"attachment-full size-full wp-image-294045\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d6b65 elementor-widget elementor-widget-image\" data-id=\"b8d6b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/project-management-1\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"181\" height=\"135\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/PM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294059\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e07c69 elementor-widget elementor-widget-image\" data-id=\"6e07c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/work-management-1\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"181\" height=\"134\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/05\/WM-GuideButton.webp\" class=\"attachment-large size-large wp-image-294073\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01c8f2a e-flex e-con-boxed e-con e-parent\" data-id=\"01c8f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guia de integra\u00e7\u00e3o do OneDesk Demonstra\u00e7\u00e3o de vis\u00e3o geral completa Guia de v\u00eddeo Nossa Base de Conhecimento Bem-vindo ao OneDesk! O guia de integra\u00e7\u00e3o do OneDesk oferece um curso passo a passo para configurar sua conta. Comece aqui para saber mais sobre como aproveitar ao m\u00e1ximo o OneDesk. Primeiro, se ainda n\u00e3o o fez, inscreva-se [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-260430","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guia de primeiros passos | OneDesk<\/title>\n<meta name=\"description\" content=\"Aprenda os conceitos b\u00e1sicos sobre o uso do OneDesk para suporte, PM e PSA. Use este guia passo a passo para configurar sua conta e come\u00e7ar rapidamente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guia de primeiros passos | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Aprenda os conceitos b\u00e1sicos sobre o uso do OneDesk para suporte, PM e PSA. 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