{"id":260526,"date":"2023-10-27T18:00:18","date_gmt":"2023-10-27T18:00:18","guid":{"rendered":"https:\/\/onedesk.com\/comecar-2\/adding-suporte\/"},"modified":"2024-07-10T13:53:31","modified_gmt":"2024-07-10T13:53:31","slug":"adding-suporte","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/get-started\/adding-suporte\/","title":{"rendered":"Guia de Introdu\u00e7\u00e3o 4 &#8211; Adicionando suporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260526\" class=\"elementor elementor-260526 elementor-260356\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ef04c e-flex e-con-boxed e-con e-parent\" data-id=\"66ef04c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba1841 elementor-widget elementor-widget-heading\" data-id=\"6ba1841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Adicionando canais de suporte<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95d6613 e-flex e-con-boxed e-con e-parent\" data-id=\"95d6613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec70383 e-con-full e-flex e-con e-child\" data-id=\"ec70383\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c2ed7 elementor-widget elementor-widget-heading\" data-id=\"a6c2ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conte\u00fado do guia de integra\u00e7\u00e3o:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6481864 elementor-nav-menu__align-start elementor-nav-menu--dropdown-mobile_extra elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"6481864\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-6481864\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 3 &#8211; Estrutura de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 4 &#8211; Adicionando suporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 5 &#8211; Ticketing &amp; Suporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 6 &#8211; PM &amp; Tarefas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\">Guia de Introdu\u00e7\u00e3o 7 &#8211; Subscri\u00e7\u00e3o<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-6481864\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260364\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260370\"><a href=\"https:\/\/onedesk.com\/get-started\/interface-nav\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 2- Interface<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260369\"><a href=\"https:\/\/onedesk.com\/get-started\/work-structure\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 3 &#8211; Estrutura de Trabalho<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260368\"><a href=\"https:\/\/onedesk.com\/get-started\/adding-support\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 4 &#8211; Adicionando suporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260367\"><a href=\"https:\/\/onedesk.com\/get-started\/ticketing\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 5 &#8211; Ticketing &amp; Suporte<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260366\"><a href=\"https:\/\/onedesk.com\/get-started\/pm-tasks\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 6 &#8211; PM &amp; Tarefas<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260365\"><a href=\"https:\/\/onedesk.com\/get-started\/subscribing-going-live\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de Introdu\u00e7\u00e3o 7 &#8211; Subscri\u00e7\u00e3o<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8feedbe e-con-full e-flex e-con e-child\" data-id=\"8feedbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1eaf0c elementor-widget elementor-widget-image\" data-id=\"c1eaf0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/elementor\/thumbs\/06-Email-to-Ticket-1-r9ll8c4n1hxoyhpuq06z5ik7epn7qe235oyvcxpwti.png\" title=\"06-Email-to-Ticket-1\" alt=\"06-Email-to-Ticket-1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2a04ea elementor-widget elementor-widget-heading\" data-id=\"d2a04ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-mail para bilhete<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4282ef elementor-widget elementor-widget-text-editor\" data-id=\"d4282ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Assistente de Configura\u00e7\u00e3o R\u00e1pida do OneDesk ajuda voc\u00ea a conectar seu e-mail de suporte e inclui instru\u00e7\u00f5es sobre como colocar os aplicativos do cliente OneDesk em seu site. Se ainda n\u00e3o o fez, clique em &#8216;Come\u00e7ar&#8217; na navega\u00e7\u00e3o superior do seu OneDesk para concluir o assistente. Voc\u00ea tamb\u00e9m pode acessar a conex\u00e3o de e-mail nas Configura\u00e7\u00f5es de e-mails &gt; do administrador&gt;.<\/p>\n<p>Veja como funciona o fluxo de e-mail para tickets:<\/p>\n<ul>\n<li>Conecte diretamente seu e-mail de suporte.<\/li>\n<li>Os bilhetes s\u00e3o criados a partir de novos e-mails.<\/li>\n<li>Todas as informa\u00e7\u00f5es s\u00e3o capturadas no bilhete, incluindo o nome e e-mail do&nbsp; cliente.<\/li>\n<li>Responda a partir do ticket no OneDesk, a resposta ser\u00e1 enviada para a caixa de entrada do seu cliente a partir do mesmo e-mail que voc\u00ea conectou.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a9bab6 e-flex e-con-boxed e-con e-parent\" data-id=\"4a9bab6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a7ebe elementor-widget elementor-widget-video\" data-id=\"d6a7ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/1Vg053OmmJ8&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8dbe43 e-flex e-con-boxed e-con e-parent\" data-id=\"c8dbe43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc9e73 elementor-widget elementor-widget-text-editor\" data-id=\"cbc9e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saiba mais: <\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a91bd45f-e1bc-4da4-b917-785cb83ad1e9\" target=\"_blank\" rel=\"noopener\">A configura\u00e7\u00e3o do fluxo de e-mail &amp;<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eec0ccb3-503d-47b4-9712-bfdd2aeb9a83\" target=\"_blank\" rel=\"noopener\">Configura\u00e7\u00f5es de apar\u00eancia de e-mail<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3173895 elementor-widget elementor-widget-heading\" data-id=\"3173895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implantando seus aplicativos de cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f59a8 elementor-widget elementor-widget-text-editor\" data-id=\"33f59a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea pode fornecer os aplicativos voltados para o cliente para seus clientes\/usu\u00e1rios finais. Esses aplicativos (Chat, Portal, Base de conhecimento, Formul\u00e1rios) fornecem canais de suporte adicionais e op\u00e7\u00f5es de autoatendimento.<\/p>\n<p>Dependendo das suas prefer\u00eancias, existem alguns m\u00e9todos de implementa\u00e7\u00e3o das aplica\u00e7\u00f5es. \u00c9 poss\u00edvel:<\/p>\n<ul>\n<li>Incorpore o widget da Web ao seu site copiando um trecho no c\u00f3digo do seu site.<\/li>\n<li>Adicione o widget ao seu site da Shopify ou Wix.<\/li>\n<li>Utilize o plugin WordPress ou Joomla.<\/li>\n<li>Forne\u00e7a o URL do aplicativo para seus clientes (vinculado em seu site, em uma assinatura de e-mail, etc.)<\/li>\n<\/ul>\n<div>Encontre os links do seu aplicativo a partir dos Admin Customer Apps ou gere o snippet do widget a partir das configura\u00e7\u00f5es de MFA do &gt; Admin &gt; Customer Apps &gt; ,<br \/>Consulte instru\u00e7\u00f5es detalhadas em: <a href=\"https:\/\/onedesk.com\/pt-pt\/adicionar-apps-para-o-seu-site\/\" target=\"_blank\" rel=\"noopener\">Adicionar as Aplica\u00e7\u00f5es do Cliente ao Site do Participante<\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-003de53 elementor-widget elementor-widget-image\" data-id=\"003de53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"465\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png\" class=\"attachment-medium_large size-medium_large wp-image-251235\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-1024x621.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget.png 1508w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c344a1 elementor-widget elementor-widget-text-editor\" data-id=\"9c344a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uma vez feito, voc\u00ea pode fazer altera\u00e7\u00f5es nos aplicativos do cliente nas configura\u00e7\u00f5es de administra\u00e7\u00e3o do OneDesk. Voc\u00ea n\u00e3o precisar\u00e1 fazer mais altera\u00e7\u00f5es no seu site. Por exemplo, voc\u00ea pode alterar as cores do aplicativo, os campos em seus formul\u00e1rios da Web, as sauda\u00e7\u00f5es em seu bate-papo ao vivo ou quais aplicativos est\u00e3o habilitados ou desativados.<\/p>\n<p>Saiba mais:<\/p>\n<ul>\n<li> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">Sobre as Aplica\u00e7\u00f5es do Cliente<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a84100 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a84100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/pt-pt\/comecar\/emissao-de-bilhetes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pr\u00f3xima &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Adicionando canais de suporte Conte\u00fado do guia de integra\u00e7\u00e3o: E-mail para bilhete O Assistente de Configura\u00e7\u00e3o R\u00e1pida do OneDesk ajuda voc\u00ea a conectar seu e-mail de suporte e inclui instru\u00e7\u00f5es sobre como colocar os aplicativos do cliente OneDesk em seu site. Se ainda n\u00e3o o fez, clique em &#8216;Come\u00e7ar&#8217; na navega\u00e7\u00e3o superior do seu OneDesk [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260430,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-260526","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guia de Introdu\u00e7\u00e3o 4: Adicionando canais de suporte | OneDesk<\/title>\n<meta name=\"description\" content=\"Passo quatro do guia de introdu\u00e7\u00e3o. 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