{"id":270366,"date":"2024-03-22T13:09:04","date_gmt":"2024-03-22T13:09:04","guid":{"rendered":"https:\/\/onedesk.com\/aplicativos-de-clientes\/base-de-conhecimento-de-ia\/"},"modified":"2026-04-21T18:17:20","modified_gmt":"2026-04-21T18:17:20","slug":"ai-knowledgebase","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/ai-knowledgebase\/","title":{"rendered":"Base de conhecimento de IA"},"content":{"rendered":"\t\t
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Base de conhecimento de IA <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Melhore a experi\u00eancia do cliente e reduza o volume de suporte com uma base de conhecimento de IA. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCadastre-se gratuitamente!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aproveite a base de conhecimento com intelig\u00eancia artificial.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Por que pesquisar quando voc\u00ea pode obter as respostas de que precisa imediatamente? A base de conhecimento de IA utiliza o poder dos Modelos de Linguagem de Grande Porte (LLMs) para resumir conte\u00fado, facilitar a busca e responder a perguntas diretamente. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n IA personalizada \n \n <\/h3>\n
\n A IA, semelhante ao GPT, \u00e9 treinada inteiramente com as informa\u00e7\u00f5es da sua empresa, garantindo informa\u00e7\u00f5es precisas e relevantes. Treine o conhecimento da sua IA com base em artigos, respostas salvas, seu site ou respostas anteriores dadas pelos seus agentes de suporte. A IA fica mais inteligente \u00e0 medida que voc\u00ea cria conte\u00fado. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Autoatendimento com intelig\u00eancia artificial\n \n <\/h3>\n
\n A intelig\u00eancia artificial est\u00e1 integrada \u00e0 ferramenta de busca da base de conhecimento. Em vez de perder tempo procurando artigos, o bot resume e fornece as melhores respostas, incluindo fontes diretas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Tecnologia avan\u00e7ada de IA\n \n <\/h3>\n
\n Utilizando tecnologia de IA avan\u00e7ada e moderna, como o processamento de linguagem natural (PLN), sua base de conhecimento integrada com IA compreende o contexto e a inten\u00e7\u00e3o por tr\u00e1s das consultas dos clientes. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Base de conhecimento de IA completa <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A base de conhecimento integrada com IA \u00e9 adequada para uma grande variedade de perguntas frequentes, guias e muito mais. Crie artigos com um editor de texto f\u00e1cil de usar. Crie suas pr\u00f3prias categorias estruturadas e categorias principais para organizar seus artigos. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n M\u00faltiplas formas de implanta\u00e7\u00e3o\n \n <\/h3>\n
\n Torne sua base de conhecimento de IA acess\u00edvel de v\u00e1rios locais. Adicione um widget da web ao seu site, forne\u00e7a um link a partir de uma p\u00e1gina da web ou use uma integra\u00e7\u00e3o de plugin. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Marca e configura\u00e7\u00e3o\n \n <\/h3>\n
\n Personalize sua base de conhecimento com a identidade visual da sua empresa. Defina suas cores, logotipos, \u00edcones, texto de boas-vindas e muito mais. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Crie artigos robustos\n \n <\/h3>\n
\n Crie artigos com todas as informa\u00e7\u00f5es necess\u00e1rias para dar suporte aos seus clientes. Adicione anexos, incorpore v\u00eddeos e imagens, formate texto \u2014 sem necessidade de programa\u00e7\u00e3o. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Base de conhecimento de IA - helpdesk totalmente integrado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk \u00e9 uma ferramenta completa para gest\u00e3o de trabalho e suporte<\/a> . Registre, responda e gerencie chamados de suporte. Converta e-mails, chats, formul\u00e1rios e outras comunica\u00e7\u00f5es em chamados. Organize e gerencie sua comunica\u00e7\u00e3o e suporte em um s\u00f3 lugar. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Sistema integrado de emiss\u00e3o de bilhetes por e-mail\n \n <\/h3>\n
\n Integra\u00e7\u00e3o direta e f\u00e1cil com sua caixa de entrada de e-mail. Os novos emails enviados para sua caixa de entrada de suporte capturam os tickets. Enviar respostas a partir do OneDesk. As respostas s\u00e3o enviadas ao seu cliente a partir do seu pr\u00f3prio e-mail de suporte. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n M\u00faltiplas ferramentas de suporte\n \n <\/h3>\n
\n Al\u00e9m da base de conhecimento, o OneDesk inclui outras ferramentas de suporte, como formul\u00e1rios de chamados com redirecionamento de chamados por IA e um chat ao vivo integrado com IA. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n sugest\u00f5es inteligentes com intelig\u00eancia artificial\n \n <\/h3>\n
\n Responda aos seus clientes de forma eficiente usando sugest\u00f5es baseadas em IA. A IA recomenda as melhores respostas e artigos salvos com base na conversa ou pode gerar novas respostas. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aprimore seus conhecimentos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Resolveu um chamado e precisa documentar o processo ou acha que daria um bom artigo? Com \u200b\u200bIA, voc\u00ea pode gerar artigos com base nos seus chamados. A IA remove informa\u00e7\u00f5es pessoais e cria artigos formatados de acordo com os detalhes e a solu\u00e7\u00e3o. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Explore os benef\u00edcios de uma base de conhecimento baseada em IA.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Desbloqueie todos os benef\u00edcios de uma base de conhecimento com intelig\u00eancia artificial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSempre dispon\u00edvel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tExpanda para um p\u00fablico global ou habilite suporte 24 horas por dia, 7 dias por semana. A IA nunca dorme! \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEconomize tempo\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tA base de conhecimento de IA economiza tempo ao reduzir o volume de suporte e os problemas comuns.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tReduzir custos\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUtilize IA e autoatendimento para eliminar grande parte do suporte, permitindo que os agentes lidem com tarefas de maior valor agregado. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAumentar a efici\u00eancia \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tA integra\u00e7\u00e3o da IA \u200b\u200bfacilita a busca de informa\u00e7\u00f5es tanto para clientes quanto para agentes. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExperi\u00eancia do cliente\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tUtilize a IA para fornecer op\u00e7\u00f5es de autoatendimento superiores, com respostas f\u00e1ceis de encontrar a qualquer momento.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonalizado\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSua IA conhece apenas sua empresa e seus servi\u00e7os, garantindo respostas precisas e informativas. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCadastre-se gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVeja todas as funcionalidades > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Perguntas frequentes sobre a base de conhecimento de IA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n
\n\n \n
\n
\n \n \n Como usar IA em uma base de conhecimento? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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A IA pode ser usada em uma base de conhecimento de diversas maneiras. A base de conhecimento de IA da OneDesk tem como foco o suporte ao cliente e o aux\u00edlio ao autoatendimento. Por isso, a IA semelhante ao GPT (Global Physical Testing) est\u00e1 integrada \u00e0 busca. A IA ir\u00e1 resumir o conte\u00fado, responder a perguntas e fornecer fontes relevantes. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Que tipo de perguntas uma IA pode responder? <\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
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O bot de IA pode responder a qualquer pergunta para a qual foi treinado! A IA do OneDesk pode ser treinada com base em seus pr\u00f3prios artigos da base de conhecimento, respostas salvas e\/ou respostas anteriores enviadas por seus agentes de suporte. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Como criar uma base de conhecimento de IA?<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Voc\u00ea pode usar a base de conhecimento de IA do OneDesk. Cadastre-se para obter uma conta do OneDesk e siga estas etapas: <\/p>\n

    \n
  1. Crie as categorias e os artigos da sua base de conhecimento.<\/li>\n
  2. Ative seu bot de IA. A IA ser\u00e1 treinada automaticamente com seu conte\u00fado. <\/li>\n
  3. Disponibilize sua base de conhecimento aos seus clientes.<\/li>\n<\/ol>\n

    E pronto! A IA ficar\u00e1 mais inteligente \u00e0 medida que voc\u00ea trabalhar e criar mais artigos. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
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    Comece gratuitamente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Teste gr\u00e1tis por 14 dias. N\u00e3o \u00e9 necess\u00e1rio cart\u00e3o de cr\u00e9dito. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Base de conhecimento de IA Melhore a experi\u00eancia do cliente e reduza o volume de suporte com uma base de conhecimento de IA. Cadastre-se gratuitamente! Aproveite a base de conhecimento com intelig\u00eancia artificial. Por que pesquisar quando voc\u00ea pode obter as respostas de que precisa imediatamente? A base de conhecimento de IA utiliza o poder […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":67363,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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