{"id":294311,"date":"2025-05-20T20:03:11","date_gmt":"2025-05-20T20:03:11","guid":{"rendered":"https:\/\/onedesk.com\/comecar\/helpdesk-3\/"},"modified":"2025-05-20T20:03:17","modified_gmt":"2025-05-20T20:03:17","slug":"helpdesk-3","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/get-started\/helpdesk-3\/","title":{"rendered":"Guia de integra\u00e7\u00e3o: Help Desk Parte 3"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294311\" class=\"elementor elementor-294311 elementor-292913\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c59cdd2 e-flex e-con-boxed e-con e-parent\" data-id=\"c59cdd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d885622 elementor-widget elementor-widget-heading\" data-id=\"d885622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Adicionando canais de suporte<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5953b e-flex e-con-boxed e-con e-parent\" data-id=\"bf5953b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-893d611 e-con-full e-flex e-con e-child\" data-id=\"893d611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f17cd98 elementor-widget elementor-widget-heading\" data-id=\"f17cd98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conte\u00fado do guia do Help Desk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9449144 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"9449144\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-9449144\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-409d187 e-con-full e-flex e-con e-child\" data-id=\"409d187\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d5110 elementor-widget elementor-widget-text-editor\" data-id=\"34d5110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Agora que voc\u00ea preparou seu espa\u00e7o de trabalho, \u00e9 hora de come\u00e7ar a conectar o OneDesk aos seus clientes ou usu\u00e1rios finais.<\/p><p>O OneDesk oferece diversas maneiras de capturar solicita\u00e7\u00f5es e comunica\u00e7\u00f5es:<\/p><ul><li>E-mail<\/li><li>Formul\u00e1rio no portal da web do seu agente<\/li><li>Formul\u00e1rio em seus aplicativos de clientes<\/li><li>Chamar<\/li><li>Bate-papo ao vivo<\/li><\/ul><p>Todas essas op\u00e7\u00f5es s\u00e3o chamadas de canais. Voc\u00ea pode fornecer ainda mais canais por meio de <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-a12727a4-173c-4d8c-a6a0-078e33b8c4fe?customerAccess=\" target=\"_blank\" rel=\"noopener\">integra\u00e7\u00f5es de terceiros,<\/a> como Teams, Slack ou Zapier. Independentemente do canal escolhido pelo seu cliente ou usu\u00e1rio final, o OneDesk centraliza a comunica\u00e7\u00e3o. Envios de e-mail e formul\u00e1rio se tornam tickets automaticamente. Para chats e chamadas, voc\u00ea pode vincul\u00e1-los ou criar tickets a partir deles. Os tickets capturam tudo o que voc\u00ea precisa para resolver problemas e dar suporte aos seus clientes.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83f4dea e-flex e-con-boxed e-con e-parent\" data-id=\"83f4dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7191c98 elementor-widget elementor-widget-heading\" data-id=\"7191c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conecte seu e-mail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc8fd3 elementor-widget elementor-widget-text-editor\" data-id=\"6bc8fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Assistente de Configura\u00e7\u00e3o R\u00e1pida do OneDesk ajuda voc\u00ea a conectar seu e-mail de suporte. Se ainda n\u00e3o o fez, clique em &#8220;Come\u00e7ar&#8221; na barra de navega\u00e7\u00e3o superior do seu OneDesk para concluir o assistente. Voc\u00ea tamb\u00e9m pode acessar a conex\u00e3o de e-mail pelo painel de administra\u00e7\u00e3o.&gt; E-mails&gt; Configura\u00e7\u00f5es.  <\/p><p>Veja como funciona o fluxo de e-mail para ticket:<\/p><ul><li>Conecte diretamente seu e-mail de suporte.<\/li><li>Os tickets s\u00e3o criados a partir de novos e-mails.<\/li><li>Todas as informa\u00e7\u00f5es s\u00e3o capturadas no t\u00edquete, incluindo o nome e o e-mail do cliente.<\/li><li>Responda ao ticket no OneDesk, a resposta ser\u00e1 enviada para a caixa de entrada do seu cliente a partir do mesmo e-mail que voc\u00ea conectou.<\/li><\/ul><p>Saber mais:<br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-the-email-flow\/a91bd45f-e1bc-4da4-b917-785cb83ad1e9?customerAccess=\" target=\"_blank\" rel=\"noopener\">Fluxo e configura\u00e7\u00e3o de e-mail<\/a><br> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-email-appearance\/eec0ccb3-503d-47b4-9712-bfdd2aeb9a83?customerAccess=\" target=\"_blank\" rel=\"noopener\">Configura\u00e7\u00f5es de apar\u00eancia de e-mail<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c9e25 elementor-widget elementor-widget-heading\" data-id=\"36c9e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configure e implante seus aplicativos de cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-119f3c9 elementor-widget elementor-widget-text-editor\" data-id=\"119f3c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea pode fornecer aplicativos voltados para o cliente aos seus clientes\/usu\u00e1rios finais. Esses aplicativos (p\u00e1gina inicial, chat, portal, base de conhecimento, formul\u00e1rios da web) oferecem canais de suporte e op\u00e7\u00f5es de autoatendimento. <\/p><p>Dependendo de suas prefer\u00eancias, existem alguns m\u00e9todos de implanta\u00e7\u00e3o dos aplicativos.<\/p><p>Voc\u00ea pode:<\/p><ul><li>Incorpore o widget da web ao seu site copiando e colando um snippet no c\u00f3digo do seu site. (Este m\u00e9todo tamb\u00e9m \u00e9 compat\u00edvel com sites Shopify e Wix) <\/li><li>Utilize o plugin WordPress ou Joomla.<\/li><li>Forne\u00e7a a URL do aplicativo aos seus clientes (por exemplo, vinculada ao seu site, em uma assinatura de e-mail, etc.)<\/li><\/ul><p>Dica: Recomendamos que voc\u00ea facilite a localiza\u00e7\u00e3o e o acesso dos seus aplicativos aos clientes. Portanto, adicionar o widget ao seu site, al\u00e9m de disponibilizar links em v\u00e1rios locais, \u00e9 o ideal. <\/p><p>Veja instru\u00e7\u00f5es detalhadas: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-putting-the-customer-apps-on-your-website\/1b1517ea-b0e6-41a5-963b-91ab78e84aff?customerAccess=\" target=\"_blank\" rel=\"noopener\">Adicionando os aplicativos do cliente ao seu site<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e803f85 elementor-widget elementor-widget-image\" data-id=\"e803f85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"382\" height=\"711\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png\" class=\"attachment-medium_large size-medium_large wp-image-274417\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign.png 382w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/10\/NewWidgetDesign-161x300.png 161w\" sizes=\"(max-width: 382px) 100vw, 382px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a2e670 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a2e670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/pt-pt\/comecar\/helpdesk-4\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pr\u00f3ximo &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Adicionando canais de suporte Conte\u00fado do guia do Help Desk: Agora que voc\u00ea preparou seu espa\u00e7o de trabalho, \u00e9 hora de come\u00e7ar a conectar o OneDesk aos seus clientes ou usu\u00e1rios finais. O OneDesk oferece diversas maneiras de capturar solicita\u00e7\u00f5es e comunica\u00e7\u00f5es: E-mail Formul\u00e1rio no portal da web do seu agente Formul\u00e1rio em seus aplicativos [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260430,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294311","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Guia de integra\u00e7\u00e3o: Help Desk Parte 3 - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 software helpdesk e software de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. Trabalhe com os seus clientes nos seus projetos e bilhetes numa plataforma unificada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/helpdesk-3\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guia de integra\u00e7\u00e3o: Help Desk Parte 3 - OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk \u00e9 software helpdesk e software de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. 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