{"id":294369,"date":"2025-05-20T20:03:52","date_gmt":"2025-05-20T20:03:52","guid":{"rendered":"https:\/\/onedesk.com\/comecar\/helpdesk-1\/"},"modified":"2025-11-14T18:01:54","modified_gmt":"2025-11-14T18:01:54","slug":"helpdesk-1","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/get-started\/helpdesk-1\/","title":{"rendered":"Guia de integra\u00e7\u00e3o: Help Desk Parte 1"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"294369\" class=\"elementor elementor-294369 elementor-292861\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5510f72 e-flex e-con-boxed e-con e-parent\" data-id=\"5510f72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efb7bb9 elementor-widget elementor-widget-heading\" data-id=\"efb7bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help Desk - No\u00e7\u00f5es b\u00e1sicas e navega\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7492ea4 e-flex e-con-boxed e-con e-parent\" data-id=\"7492ea4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b8cef6e e-con-full e-flex e-con e-child\" data-id=\"b8cef6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-472d8f1 elementor-widget elementor-widget-heading\" data-id=\"472d8f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conte\u00fado do guia do Help Desk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8efa8f2 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"8efa8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-text e--animation-none\">\n\t\t\t\t<ul id=\"menu-1-8efa8f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\">Guia de integra\u00e7\u00e3o: Help Desk Parte 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-8efa8f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293225\"><a href=\"https:\/\/onedesk.com\/get-started\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de primeiros passos<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293224\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-1\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 1<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293223\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-2\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 2<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293222\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-3\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 3<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-293221\"><a href=\"https:\/\/onedesk.com\/get-started\/helpdesk-4\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Guia de integra\u00e7\u00e3o: Help Desk Parte 4<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38e4d23 e-con-full e-flex e-con e-child\" data-id=\"38e4d23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6b6517 elementor-widget elementor-widget-text-editor\" data-id=\"d6b6517\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.youtube.com\/playlist?list=PL9D-hmKLpwLescHP90dHo_1jryzesjZQh\" target=\"_blank\" rel=\"noopener\">Veja a demonstra\u00e7\u00e3o da Vis\u00e3o Geral do Help Desk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59d5fd elementor-widget elementor-widget-text-editor\" data-id=\"b59d5fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No OneDesk, existem usu\u00e1rios e clientes. Usu\u00e1rios (agentes) s\u00e3o membros da sua equipe, normalmente aqueles atribu\u00eddos aos tickets. Clientes (ou usu\u00e1rios finais) podem ser externos ou internos \u00e0 sua empresa, mas s\u00e3o as pessoas para quem voc\u00ea presta servi\u00e7os ou responde a consultas.  <\/p><p>Os clientes podem interagir atrav\u00e9s de:<\/p><ul><li>E-mail \u2013 Os clientes podem enviar tickets, receber notifica\u00e7\u00f5es e responder a atualiza\u00e7\u00f5es, tudo isso pelo e-mail. (Aprenderemos mais sobre isso mais adiante neste guia.) <\/li><li>Aplicativos de Atendimento ao Cliente \u2013 Os clientes podem interagir usando os aplicativos de atendimento ao cliente. Esses aplicativos incluem: p\u00e1gina inicial, chat ao vivo, portal, formul\u00e1rios web e base de conhecimento. Qualquer um ou todos eles podem ser implementados. Os aplicativos podem ser acessados em navegadores de dispositivos m\u00f3veis, laptops ou desktops por meio de um link ou do widget da web que voc\u00ea pode incorporar ao seu site. (Aprenderemos mais sobre eles posteriormente.)    <\/li><li>Outras ferramentas via integra\u00e7\u00f5es \u2013 O OneDesk integra-se com diversos aplicativos de terceiros. Algumas dessas integra\u00e7\u00f5es permitem que os clientes interajam ou enviem solicita\u00e7\u00f5es. <\/li><\/ul><p>Os usu\u00e1rios podem acessar o aplicativo web ou m\u00f3vel. Este guia se concentrar\u00e1 principalmente na execu\u00e7\u00e3o de tarefas e na configura\u00e7\u00e3o da sua conta usando o aplicativo web. <\/p><p>Dica: Os usu\u00e1rios podem ser agrupados em Equipes. Os clientes s\u00e3o agrupados em Organiza\u00e7\u00f5es. Por padr\u00e3o, os clientes s\u00e3o agrupados em Organiza\u00e7\u00f5es com base no dom\u00ednio de e-mail.  <\/p><p>Saiba mais sobre:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eae86815-fa44-4016-9f6e-ca1c65dc2836?customerAccess=\" target=\"_blank\" rel=\"noopener\">Adicionar\/gerenciar usu\u00e1rios<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-59c2e246-a713-4c52-99fc-22056dc8b5a6?customerAccess=\" target=\"_blank\" rel=\"noopener\">Clientes<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c59d72dd-56c0-475c-8e9e-ca3575c060f1?customerAccess=\" target=\"_blank\" rel=\"noopener\">Organiza\u00e7\u00f5es de clientes<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c10852 e-flex e-con-boxed e-con e-parent\" data-id=\"1c10852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a128f elementor-widget elementor-widget-heading\" data-id=\"b2a128f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O aplicativo da web e a navega\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c12e170 elementor-widget elementor-widget-image\" data-id=\"c12e170\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"45\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp\" class=\"attachment-large size-large wp-image-297815\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-1024x45.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-300x13.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar-768x34.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/Toolbar.webp 1259w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-265b228 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"265b228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Barra superior<\/strong><\/p><ol><li>Bot\u00e3o Adicionar &#8211; Acesse seu formul\u00e1rio interno para criar tickets e outras coisas, como projetos, usu\u00e1rios e muito mais.<\/li><li>Ferramentas &#8211; Acesse ferramentas \u00fateis como macros, importa\u00e7\u00e3o e muito mais.<\/li><li>Pesquisa global &#8211; Permite que voc\u00ea pesquise em quase tudo na sua conta.<\/li><li>Introdu\u00e7\u00e3o &#8211; Acesse o Assistente de configura\u00e7\u00e3o r\u00e1pida, bem como tutoriais e artigos, incluindo este guia!<\/li><li>Gerenciar produtos &#8211; visualize seus produtos OneDesk ou adicione novos!<\/li><li>Menu de perfil &#8211; Acesse seu perfil, bem como links r\u00e1pidos para suas configura\u00e7\u00f5es de notifica\u00e7\u00f5es, tickets atribu\u00eddos, planilhas de horas e muito mais.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da6b7f9 elementor-widget elementor-widget-image\" data-id=\"da6b7f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"73\" height=\"709\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp\" class=\"attachment-large size-large wp-image-297816\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar.webp 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/sidebar-31x300.webp 31w\" sizes=\"(max-width: 73px) 100vw, 73px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c1e6ad elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6c1e6ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Barra lateral do aplicativo<\/strong><\/p><ol><li>Painel &#8211; Acesse o painel do seu usu\u00e1rio, que inclui v\u00e1rios widgets e m\u00e9tricas centralizados para suas mensagens, tickets e tempo registrado. A maioria dos agentes pode trabalhar quase exclusivamente neste aplicativo. <\/li><li>Messenger &#8211; Acesse seu Messenger para responder e gerenciar mensagens. Mensagens de e-mail, chat ao vivo e portal s\u00e3o centralizadas aqui. <\/li><li>Aplicativo Tickets &#8211; Acesse seu aplicativo Tickets, que inclui visualiza\u00e7\u00f5es avan\u00e7adas para trabalhar e analisar tickets.<\/li><li>Aplicativo Projetos &#8211; Acesse seu aplicativo Projetos, \u00fatil para ter uma vis\u00e3o geral dos seus tickets, bem como organizar projetos e portf\u00f3lios.<\/li><li>Mais aplicativos &#8211; Abre o menu para outros aplicativos: Folhas de ponto, Central de conhecimento, Clientes, Usu\u00e1rios, Voz e An\u00e1lises.<\/li><li>Converse com o suporte do OneDesk &#8211; Acesse o widget para conversar com a equipe de suporte do OneDesk.  <\/li><li>Administra\u00e7\u00e3o &#8211; Configure as defini\u00e7\u00f5es da sua conta.<\/li><\/ol><div>Dica: voc\u00ea pode personalizar sua barra lateral clicando em &#8220;Configurar barra lateral&#8221; no menu Mais aplicativos.  <\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7cf29 elementor-widget elementor-widget-image\" data-id=\"6d7cf29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"541\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png\" class=\"attachment-large size-large wp-image-297817\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view.png 250w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/10\/view-139x300.png 139w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cdfbc8 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7cdfbc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Painel de visualiza\u00e7\u00f5es<\/strong><\/p><p>As visualiza\u00e7\u00f5es s\u00e3o as diferentes op\u00e7\u00f5es de visualiza\u00e7\u00e3o dos tickets. Os filtros determinam quais tickets voc\u00ea v\u00ea. <\/p><ol><li>Escopo do Projeto &#8211; Determina quais tickets do projeto voc\u00ea v\u00ea. Ao contr\u00e1rio dos filtros, o escopo funciona &#8220;sobre&#8221; as visualiza\u00e7\u00f5es. O escopo tamb\u00e9m permite acesso a projetos arquivados ou n\u00e3o compartilhados.  <\/li><li>Criar e gerenciar visualiza\u00e7\u00f5es &#8211; (exibido ao passar o mouse) Clique no \u00edcone &#8220;Mais&#8221; para criar uma nova visualiza\u00e7\u00e3o personalizada. Clique no \u00edcone &#8220;Engrenagem&#8221; para gerenciar seu sistema e visualiza\u00e7\u00f5es personalizadas, incluindo exclus\u00e3o ou reordena\u00e7\u00e3o. <\/li><li>Visualiza\u00e7\u00f5es do Sistema &#8211; Estas s\u00e3o suas visualiza\u00e7\u00f5es e layouts &#8220;base&#8221;. Ao limpar um filtro, voc\u00ea retornar\u00e1 a uma dessas visualiza\u00e7\u00f5es. <\/li><li>Visualiza\u00e7\u00f5es Personalizadas &#8211; Estas s\u00e3o suas visualiza\u00e7\u00f5es personalizadas salvas. As visualiza\u00e7\u00f5es personalizadas utilizam as visualiza\u00e7\u00f5es do sistema e aplicam filtros, agrupamentos, colunas e\/ou pesquisas. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dff3a9a elementor-widget elementor-widget-text-editor\" data-id=\"dff3a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saber mais:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d?customerAccess=\" target=\"_blank\" rel=\"noopener\">Criando visualiza\u00e7\u00f5es personalizadas<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-03ef12d3-b060-43d7-add0-4ff0afdaaa89?customerAccess=\" target=\"_blank\" rel=\"noopener\">Navega\u00e7\u00e3o b\u00e1sica<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b16dd0 e-flex e-con-boxed e-con e-parent\" data-id=\"8b16dd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a93a61 elementor-widget elementor-widget-heading\" data-id=\"8a93a61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que voc\u00ea v\u00ea no OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de8fe7b elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de8fe7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVoc\u00ea pode convidar sua equipe (usu\u00e1rios) ao passar pelo &#8220;Assistente de Introdu\u00e7\u00e3o&#8221;. Os clientes ser\u00e3o adicionados automaticamente ao enviarem tickets pela primeira vez. No entanto, voc\u00ea tamb\u00e9m pode adicionar usu\u00e1rios ou clientes pelo bot\u00e3o &#8220;Adicionar&#8221; na barra superior.    \n\nO OneDesk oferece diversas maneiras de garantir que os usu\u00e1rios vejam apenas os dados mais relevantes para eles. Dessa forma, diferentes usu\u00e1rios podem ou n\u00e3o conseguir ver ou acessar determinados dados por diversos motivos: \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2aeb16 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e2aeb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compartilhamento<\/p><p>Os projetos precisam ser compartilhados com voc\u00ea para que apare\u00e7am no seu espa\u00e7o de trabalho (grade, painel, etc.). Se um projeto n\u00e3o for compartilhado, voc\u00ea n\u00e3o o ver\u00e1, nem nada nele contido. Administradores de conta podem facilmente ingressar em projetos a partir do escopo do projeto. Pessoas que n\u00e3o s\u00e3o administradores podem solicitar a entrada e obter acesso. Assim que algo for compartilhado com voc\u00ea, o projeto e seu conte\u00fado aparecer\u00e3o no seu espa\u00e7o de trabalho.    <\/p><p>Fun\u00e7\u00f5es do usu\u00e1rio<\/p><p>Os usu\u00e1rios podem ser administradores ou n\u00e3o administradores. Usu\u00e1rios n\u00e3o administradores n\u00e3o t\u00eam acesso \u00e0s configura\u00e7\u00f5es de administrador e tamb\u00e9m podem ter diferentes permiss\u00f5es de aplicativo. As permiss\u00f5es de aplicativo determinam se voc\u00ea pode visualizar um aplicativo ou executar determinadas a\u00e7\u00f5es dentro dele.  <\/p><p>Visualiza\u00e7\u00f5es e filtros<\/p><p>O OneDesk tem v\u00e1rias visualiza\u00e7\u00f5es e dezenas de filtros que influenciam o que voc\u00ea v\u00ea.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb786f elementor-widget elementor-widget-text-editor\" data-id=\"feb786f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Saber mais:<\/p><ul><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506?customerAccess=\" target=\"_blank\" rel=\"noopener\">Compartilhamento com equipes\/usu\u00e1rios<\/a><\/li><li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-c2663e58-4563-4003-8a69-81112fc57ffa?customerAccess=\" target=\"_blank\" rel=\"noopener\">Permiss\u00f5es do aplicativo do usu\u00e1rio<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76a2e92 e-flex e-con-boxed e-con e-parent\" data-id=\"76a2e92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d66b4cc e-con-full e-flex e-con e-child\" data-id=\"d66b4cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f0c863 e-con-full e-flex e-con e-child\" data-id=\"1f0c863\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ceffbc6 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"ceffbc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/pt-pt\/get-started\/helpdesk-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pr\u00f3ximo &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Desk &#8211; No\u00e7\u00f5es b\u00e1sicas e navega\u00e7\u00e3o Conte\u00fado do guia do Help Desk: Veja a demonstra\u00e7\u00e3o da Vis\u00e3o Geral do Help Desk No OneDesk, existem usu\u00e1rios e clientes. Usu\u00e1rios (agentes) s\u00e3o membros da sua equipe, normalmente aqueles atribu\u00eddos aos tickets. Clientes (ou usu\u00e1rios finais) podem ser externos ou internos \u00e0 sua empresa, mas s\u00e3o as [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":260430,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-294369","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - 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