{"id":296137,"date":"2025-06-04T17:38:42","date_gmt":"2025-06-04T17:38:42","guid":{"rendered":"https:\/\/onedesk.com\/solarwinds-servicedesk-alternative\/"},"modified":"2025-06-04T17:38:55","modified_gmt":"2025-06-04T17:38:55","slug":"solarwinds-servicedesk-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/solarwinds-servicedesk-alternative\/","title":{"rendered":"Alternativa do Service Desk SolarWinds"},"content":{"rendered":"\t\t
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OneDesk, alternativa ao SolarWinds Service Desk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Experimente uma alternativa f\u00e1cil de usar e poderosa ao SolarWinds Service Desk com o OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"solarwinds\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Por que procurar alternativas ao SolarWinds Service Desk? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A SolarWinds \u00e9 uma su\u00edte de software que oferece diversos produtos focados em departamentos de servi\u00e7os de TI. Sua solu\u00e7\u00e3o, chamada SolarWinds Service Desk, \u00e9 um software de help desk baseado em nuvem com recursos de gerenciamento de tickets e incidentes. O SolarWinds Service Desk oferece quatro planos diferentes com pre\u00e7os e recursos distintos. O plano b\u00e1sico \u201cTeam\u201d custa US$ 19\/usu\u00e1rio por m\u00eas, enquanto o plano \u201cEnterprise\u201d de n\u00edvel mais alto custa US$ 89\/usu\u00e1rio por m\u00eas. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Conhe\u00e7a o OneDesk, a alternativa completa ao SolarWinds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk \u00e9 um software completo de central de atendimento e gerenciamento de projetos, integrado em um \u00fanico aplicativo. O OneDesk oferece uma solu\u00e7\u00e3o baseada em nuvem ou local. O OneDesk oferece muitos dos mesmos recursos do SolarWinds, incluindo gerenciamento de tickets. Al\u00e9m disso, o OneDesk oferece recursos como gerenciamento de projetos e aplicativos de atendimento ao cliente. Em termos de pre\u00e7o, o OneDesk \u00e9 simples e acess\u00edvel. Com o OneDesk, voc\u00ea paga apenas pelo n\u00famero de agentes. <\/p>

Veja como o SolarWinds Service Desk e o OneDesk se comparam: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/td>OneDesk Help Desk<\/th>SolarWinds Service Desk<\/th>\n<\/tr>\n<\/thead>\n
Pricing<\/td>$10.99-26.99<\/b>\/user a month <\/td>$39.99 +<\/b>\/user a month<\/td>\n<\/tr>\n
Unlimited Customers\/End Users<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Email to Ticket<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Satisfaction Surveys<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Request Forms<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Knowledgebase<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Custom Email Templates<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Time Tracking<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Service Level Agreements (SLAs)<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Automations<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Custom Fields<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Customer Portal<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Real-Time Agent Messaging<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Agent Collaboration<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Asset Management<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Custom Lifecycle Status<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Scheduled Reports<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Customer Live Chat<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Gantt Chart<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Kanban Board<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Project Management<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Built-in Integrations <\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Public API<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
Mobile Responsive <\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Mobile Apps<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
AI Chatbot<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Activity Audit<\/td>\"Feature<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n
User\/Team Roles<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Two Factor Authentication<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
Single Sign On (SSO)<\/td>\"Feature<\/td>\"Feature<\/td>\n<\/tr>\n
HIPAA enabled<\/td>\"Featurewith HIPAA plan<\/td>only in 'Advanced' plan or higher<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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O que o OneDesk pode oferecer em rela\u00e7\u00e3o ao SolarWinds Service Desk? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Fornecer op\u00e7\u00f5es de suporte aos usu\u00e1rios finais<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tO Solarwinds Service Desk oferece diversas ferramentas para seus agentes. No entanto, para um suporte ideal, \u00e9 importante tamb\u00e9m fornecer aos seus clientes ou usu\u00e1rios finais suas pr\u00f3prias ferramentas. No OneDesk, essas ferramentas incluem: portal do cliente, base de conhecimento, formul\u00e1rios de solicita\u00e7\u00e3o e chat ao vivo. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mensagens em tempo real e em contexto <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A SolarWinds oferece ferramentas de colabora\u00e7\u00e3o por t\u00edquetes. Como alternativa, al\u00e9m da colabora\u00e7\u00e3o por t\u00edquetes em tempo real, o OneDesk oferece um servi\u00e7o de mensagens ao vivo<\/a> . Comunique-se diretamente com sua equipe ou clientes com mensagens integradas. Voc\u00ea pode criar t\u00edquetes a partir de conversas do Messenger ou vincul\u00e1-los a t\u00edquetes existentes. Vincular aos t\u00edquetes permite que voc\u00ea se mantenha informado sobre os detalhes do t\u00edquete. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"project\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Gerenciamento de projetos e servi\u00e7os tudo-em-um<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Al\u00e9m de um software robusto de central de atendimento, o OneDesk oferece gerenciamento de projetos perfeitamente integrado em um \u00fanico aplicativo. Converta qualquer ticket em uma tarefa para planejar e agendar. Gerencie e planeje projetos inteiros com ferramentas como subtarefas, depend\u00eancias de tarefas, gr\u00e1fico de Gantt e calend\u00e1rio. Saiba mais sobre o OneDesk para gerenciamento de projetos.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Veja como o OneDesk \u00e9 a melhor alternativa ao SolarWinds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avalie o OneDesk voc\u00ea mesmo com nosso teste totalmente gratuito de 14 dias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tComece gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk, alternativa ao SolarWinds Service Desk Experimente uma alternativa f\u00e1cil de usar e poderosa ao SolarWinds Service Desk com o OneDesk. Por que procurar alternativas ao SolarWinds Service Desk? A SolarWinds \u00e9 uma su\u00edte de software que oferece diversos produtos focados em departamentos de servi\u00e7os de TI. Sua solu\u00e7\u00e3o, chamada SolarWinds Service Desk, \u00e9 um […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-296137","page","type-page","status-publish","hentry"],"yoast_head":"\nAlternativa ao Service Desk da SolarWinds - OneDesk<\/title>\n<meta name=\"description\" content=\"Procurando uma alternativa ao SolarWinds Service Desk? Veja como o OneDesk se compara em termos de recursos e pre\u00e7os.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/solarwinds-servicedesk-alternative\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternativa ao Service Desk da SolarWinds - OneDesk\" \/>\n<meta property=\"og:description\" content=\"Procurando uma alternativa ao SolarWinds Service Desk? 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