{"id":66349,"date":"2021-03-12T13:38:59","date_gmt":"2021-03-12T13:38:59","guid":{"rendered":"https:\/\/onedesk.com\/caso-de-utilizacao\/"},"modified":"2025-06-19T13:52:21","modified_gmt":"2025-06-19T13:52:21","slug":"use-case","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/use-case\/","title":{"rendered":"Caso de uso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66349\" class=\"elementor elementor-66349 elementor-52759\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2a8719 e-flex e-con-boxed e-con e-parent\" data-id=\"b2a8719\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c7303ba e-con-full e-flex e-con e-child\" data-id=\"c7303ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb4ae9 elementor-widget elementor-widget-heading\" data-id=\"3fb4ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Casos de uso para OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99800cc elementor-widget elementor-widget-text-editor\" data-id=\"99800cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os usu\u00e1rios do OneDesk incluem equipes e organiza\u00e7\u00f5es do mundo todo, de diversas \u00e1reas. Descubra por que eles escolhem o OneDesk explorando nosso conjunto exclusivo de recursos. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61af118 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"61af118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cadastre-se gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72a969 elementor-align-right elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"b72a969\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver todos os recursos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcbb761 e-flex e-con-boxed e-con e-child\" data-id=\"dcbb761\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd114b6 elementor-widget elementor-widget-image\" data-id=\"dd114b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"426\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1.jpg\" class=\"attachment-medium_large size-medium_large wp-image-166094\" alt=\"OneDesk para equipas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1.jpg 640w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/pexels-fauxels-3184339-1-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c85ebdd e-flex e-con-boxed e-con e-parent\" data-id=\"c85ebdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a280b55 e-con-full e-flex e-con e-child\" data-id=\"a280b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22a1f49 elementor-widget elementor-widget-heading\" data-id=\"22a1f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conjunto exclusivo de recursos do OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0caa75 e-flex e-con-boxed e-con e-parent\" data-id=\"e0caa75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c6d1b08 e-con-full e-flex e-con e-child\" data-id=\"c6d1b08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcd701b elementor-widget elementor-widget-image\" data-id=\"fcd701b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1024x683.jpg\" class=\"attachment-large size-large wp-image-82062\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-2048x1365.jpg 2048w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-450x300.jpg 450w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1140x760.jpg 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-255x170.jpg 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-120x80.jpg 120w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-60x40.jpg 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-480x320.jpg 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-500x333.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-1920x1280.jpg 1920w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-750x500.jpg 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/pexels-anna-shvets-5324941-360x240.jpg 360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e446a2 e-con-full e-flex e-con e-child\" data-id=\"2e446a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25f0b9a elementor-widget elementor-widget-heading\" data-id=\"25f0b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerenciar suporte ao cliente e projetos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b5bb2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44b5bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\nColabore em projetos e atenda clientes em uma \u00fanica plataforma. <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/gerenciam-projectos-apoio-clientes\/\">O OneDesk combina recursos de help desk e gerenciamento de projetos<\/a> em um \u00fanico aplicativo.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a588379 e-flex e-con-boxed e-con e-parent\" data-id=\"a588379\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e4a91b e-con-full e-flex e-con e-child\" data-id=\"3e4a91b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-735db19 elementor-widget elementor-widget-heading\" data-id=\"735db19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerenciamento de fluxo de trabalho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c02f40 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9c02f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Crie, monitore e otimize seus fluxos de trabalho para aprimorar seus processos operacionais internos. Saiba mais sobre como o OneDesk pode <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/gestao-de-fluxos-de-trabalho\/\">otimizar seus fluxos de trabalho<\/a> . <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c85134d e-con-full e-flex e-con e-child\" data-id=\"c85134d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c523e elementor-widget elementor-widget-image\" data-id=\"a0c523e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikhail-nilov-8297044-scaled.jpg\" class=\"attachment-large size-large wp-image-130085\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9eb99a e-flex e-con-boxed e-con e-parent\" data-id=\"b9eb99a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e488aa e-con-full e-flex e-con e-child\" data-id=\"4e488aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8138cb elementor-widget elementor-widget-image\" data-id=\"a8138cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1024x683.jpg\" class=\"attachment-large size-large wp-image-130107\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-christina-morillo-1181719-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-727a592 e-con-full e-flex e-con e-child\" data-id=\"727a592\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa25935 elementor-widget elementor-widget-heading\" data-id=\"aa25935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comunica\u00e7\u00e3o omnicanal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce4940 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dce4940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capture tickets de e-mails, chats, formul\u00e1rios da web e aplicativos de terceiros em um \u00fanico aplicativo. Saiba mais sobre o OneDesk para <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/omnicanal\/\">suporte e comunica\u00e7\u00e3o multicanal<\/a> .   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-234d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"234d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c3af8c7 e-con-full e-flex e-con e-child\" data-id=\"c3af8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-053a6a7 elementor-widget elementor-widget-heading\" data-id=\"053a6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Trabalho remoto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4227d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a4227d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mantenha-se produtivo, conecte-se e colabore de qualquer lugar com o aplicativo online e m\u00f3vel do OneDesk. Saiba mais <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/equipas-remotas\/\">aqui<\/a> . <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d9b21a e-con-full e-flex e-con e-child\" data-id=\"1d9b21a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca8e63 elementor-widget elementor-widget-image\" data-id=\"0ca8e63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1024x683.jpg\" class=\"attachment-large size-large wp-image-130176\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-tima-miroshnichenko-5702419-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0f617a e-flex e-con-boxed e-con e-parent\" data-id=\"c0f617a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b35e04f e-con-full e-flex e-con e-child\" data-id=\"b35e04f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e4f08b elementor-widget elementor-widget-image\" data-id=\"2e4f08b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1024x683.jpg\" class=\"attachment-large size-large wp-image-130444\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050315-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f27a30 e-con-full e-flex e-con e-child\" data-id=\"1f27a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99da8c9 elementor-widget elementor-widget-heading\" data-id=\"99da8c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o \u00e1gil de projetos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef4187b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef4187b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aprimore suas pr\u00e1ticas de gest\u00e3o \u00e1gil com os recursos integrados do OneDesk. Saiba como o OneDesk auxilia na gest\u00e3o \u00e1gil <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/ageis-gestao-de-projetos\/\">aqui<\/a> . <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7289150 e-flex e-con-boxed e-con e-parent\" data-id=\"7289150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4799d3b e-con-full e-flex e-con e-child\" data-id=\"4799d3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96f282d elementor-widget elementor-widget-heading\" data-id=\"96f282d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help desk e PMO combinados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c3ea2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"24c3ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tControle total do seu trabalho do in\u00edcio ao fim. O OneDesk re\u00fane <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/combinando-help-desk-gestao-de-projeto\/\">help desk completo e gerenciamento de projetos<\/a> em uma \u00fanica plataforma. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b2004 e-con-full e-flex e-con e-child\" data-id=\"41b2004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e65dd50 elementor-widget elementor-widget-image\" data-id=\"e65dd50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1024x683.jpg\" class=\"attachment-large size-large wp-image-130471\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-1536x1025.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-mikael-blomkvist-6476254-2048x1367.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5c41ae e-flex e-con-boxed e-con e-parent\" data-id=\"d5c41ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3221c20 e-con-full e-flex e-con e-child\" data-id=\"3221c20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c855d7 elementor-widget elementor-widget-image\" data-id=\"5c855d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-vlada-karpovich-4050291-scaled.jpg\" class=\"attachment-large size-large wp-image-130563\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8294add e-con-full e-flex e-con e-child\" data-id=\"8294add\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e371cdf elementor-widget elementor-widget-heading\" data-id=\"e371cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bilheteria por e-mail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1c180 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"da1c180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capture automaticamente mensagens enviadas para o seu e-mail de suporte como tickets no OneDesk &#8211; informa\u00e7\u00f5es inclu\u00eddas. Saiba mais <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/email-to-ticket\/\">aqui<\/a> . <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c71706 e-flex e-con-boxed e-con e-parent\" data-id=\"6c71706\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b9a9e01 e-con-full e-flex e-con e-child\" data-id=\"b9a9e01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-096e417 elementor-widget elementor-widget-heading\" data-id=\"096e417\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Central de atendimento de autoatendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fefd13 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4fefd13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capacite seus clientes para se ajudarem com a <a href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/self-service\/\">base de conhecimento, o portal do cliente e o agente de IA<\/a> do OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64ece2 e-con-full e-flex e-con e-child\" data-id=\"e64ece2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1b302d elementor-widget elementor-widget-image\" data-id=\"c1b302d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1024x683.jpg\" class=\"attachment-large size-large wp-image-130585\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1024x683.jpg 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-300x200.jpg 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-768x512.jpg 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-1536x1024.jpg 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/pexels-photomix-company-518244-2048x1365.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2657610 e-flex e-con-boxed e-con e-parent\" data-id=\"2657610\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd7329b e-con-full e-flex e-con e-child\" data-id=\"cd7329b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c59c5 elementor-widget elementor-widget-heading\" data-id=\"c0c59c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ddf8d elementor-widget__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"66ddf8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-107' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69d0e9f246789\">Para que serve o OneDesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>O OneDesk \u00e9 uma ferramenta que combina help desk, gerenciamento de projetos e automa\u00e7\u00e3o de servi\u00e7os profissionais. Ele oferece um amplo conjunto de recursos personaliz\u00e1veis.   <\/p><p>Alguns casos de uso incluem:  <\/p><ul><li>Central de ajuda multicanal<\/li><li>Planejamento de tarefas e projetos<\/li><li>Apoio cont\u00ednuo a projetos<\/li><li>Colabora\u00e7\u00e3o em equipe  <\/li><li>Automatizando fluxos de trabalho<\/li><li>e muito mais<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7c3701 e-flex e-con-boxed e-con e-parent\" data-id=\"a7c3701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a842f8d e-con-full e-flex e-con e-child\" data-id=\"a842f8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c51f5 elementor-widget elementor-widget-heading\" data-id=\"a4c51f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comece gratuitamente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-836e611 elementor-widget elementor-widget-text-editor\" data-id=\"836e611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avalie o OneDesk voc\u00ea mesmo com nosso teste totalmente gratuito de 14 dias.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29cb9e1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"29cb9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Comece gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9617c2 e-con-full e-flex e-con e-child\" data-id=\"b9617c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9433300 elementor-widget elementor-widget-image\" data-id=\"9433300\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255546\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Casos de uso para OneDesk Os usu\u00e1rios do OneDesk incluem equipes e organiza\u00e7\u00f5es do mundo todo, de diversas \u00e1reas. Descubra por que eles escolhem o OneDesk explorando nosso conjunto exclusivo de recursos. Cadastre-se gratuitamente Ver todos os recursos Conjunto exclusivo de recursos do OneDesk Gerenciar suporte ao cliente e projetos Colabore em projetos e atenda [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66349","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Casos de uso para empresas com OneDesk | Software OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 um software de helpdesk e software de gerenciamento de projetos em um \u00fanico aplicativo. 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