{"id":66350,"date":"2021-03-12T13:40:08","date_gmt":"2021-03-12T13:40:08","guid":{"rendered":"https:\/\/onedesk.com\/caso-de-utilizacao\/gerenciam-projectos-apoio-clientes\/"},"modified":"2023-09-27T16:01:00","modified_gmt":"2023-09-27T16:01:00","slug":"gerenciam-projectos-apoio-clientes","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/use-case\/gerenciam-projectos-apoio-clientes\/","title":{"rendered":"Gerir Projetos e Apoiar Clientes"},"content":{"rendered":"\t\t
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Gerir projetos e apoiar clientes com OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Colabore em projetos e sirva clientes a partir de uma plataforma. A OneDesk combina tanto o desk de ajuda como as capacidades de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Porqu\u00ea oneDesk para gest\u00e3o de projetos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/h2>\n

Trabalhe com os seus clientes nos seus projetos<\/h2>\n
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Mantenha TODOS os seus dados num s\u00f3 local<\/h3>\n<\/p>\n

Manter uma fonte consolidada de trabalho do cliente. Automatizar atualiza\u00e7\u00f5es de estado para os clientes tanto para bilhetes como para projetos.<\/p>\n<\/p>\n

Conta para TODAS as suas atividades de atendimento ao cliente<\/h3>\n<\/p>\n

Trabalhe em projetos para os seus clientes. Apoie-os atrav\u00e9s de bilhetes e chat ao vivo. Veja todo este trabalho realizado e relatado num s\u00f3 local.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fornecer apoio ao cliente p\u00f3s-projeto<\/h3>\n<\/p>\n

Continue a apoiar os clientes ap\u00f3s o fim do seu projeto. Manter boas rela\u00e7\u00f5es e oferecer-lhes servi\u00e7os de apoio adicionais.<\/p>\n

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Um lugar para os clientes interagirem consigo<\/h3>\n<\/p>\n

Os clientes podem interagir consigo atrav\u00e9s de e-mail, mensageiro e portal do cliente, todos de uma plataforma.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Fluxos de trabalho mais suaves em todos os departamentos… e Clientes<\/h2>\n<\/p>\n
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Mantenha tudo em contexto<\/h3>\n<\/p>\n

Corte as reuni\u00f5es interfuncionais mantendo conversas internas ao lado das respostas do cliente. N\u00e3o h\u00e1 necessidade de e-mails constantes de atualiza\u00e7\u00e3o de estado entre vendas, suporte, engenharia e TI.<\/p>\n<\/p>\n

Fluxos de trabalho eficientes<\/h3>\n<\/p>\n

Reduza o trabalho duplicado convertendo bilhetes em artigos, quest\u00f5es, tarefas ou projetos inteiros.<\/p>\n<\/p>\n

Automatizar o trabalho repetitivo<\/h3>\n<\/p>\n

Automatizar o trabalho de atribui\u00e7\u00e3o \u00e0 sua equipa durante o ciclo de vida de um projeto. Personalize todo o seu fluxo de trabalho para libertar o seu tempo.<\/p>\n<\/p>\n

Mantendo todos na mesma p\u00e1gina<\/h3>\n<\/p>\n

Notifique automaticamente a sua equipa sobre o progresso do projeto e as altera\u00e7\u00f5es. Alerte os membros espec\u00edficos da equipa e ligue projetos relacionados.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/h2>\n

Uma Plataforma para Tudo<\/h2>\n<\/p>\n
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OneDesk \u00e9 uma combina\u00e7\u00e3o de HelpDesk e Project Management numa aplica\u00e7\u00e3o. Sem trocar entre diferentes plataformas para diferentes departamentos, e pode conversar com as suas equipas internas e clientes externos em tempo real a partir de qualquer lugar. O OneDesk facilita-lhe a gest\u00e3o de projetos sem a necessidade de comprar, aprender, integrar e alternar entre v\u00e1rias aplica\u00e7\u00f5es.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Gerir projetos e apoiar clientes com OneDesk Colabore em projetos e sirva clientes a partir de uma plataforma. A OneDesk combina tanto o desk de ajuda como as capacidades de gest\u00e3o de projetos numa \u00fanica aplica\u00e7\u00e3o. Sign up free! Porqu\u00ea oneDesk para gest\u00e3o de projetos? Trabalhe com os seus clientes nos seus projetos Mantenha TODOS […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":66349,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-66350","page","type-page","status-publish","hentry"],"yoast_head":"\nGerir projetos e apoiar clientes | Help Desk e Gest\u00e3o de Projetos<\/title>\n<meta name=\"description\" content=\"Gerir projetos e apoiar clientes com o servi\u00e7o de ajuda e software de gest\u00e3o de projetos oneDesk. Saiba mais sobre as possibilidades com o OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/gerenciam-projectos-apoio-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gerir projetos e apoiar clientes | Help Desk e Gest\u00e3o de Projetos\" \/>\n<meta property=\"og:description\" content=\"Gerir projetos e apoiar clientes com o servi\u00e7o de ajuda e software de gest\u00e3o de projetos oneDesk. 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