{"id":66370,"date":"2021-03-12T13:40:31","date_gmt":"2021-03-12T13:40:31","guid":{"rendered":"https:\/\/onedesk.com\/caso-de-utilizacao\/omnicanal\/"},"modified":"2025-06-19T13:54:52","modified_gmt":"2025-06-19T13:54:52","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/use-case\/omnichannel\/","title":{"rendered":"Omnicanal"},"content":{"rendered":"\t\t
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OneDesk para comunica\u00e7\u00e3o omnicanal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Capture tickets de e-mails, chats, formul\u00e1rios e muito mais, tudo em um \u00fanico aplicativo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCadastre-se gratuitamente!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Crie facilmente tickets por e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O sistema de tickets multicanal da OneDesk captura tickets de suporte de diferentes canais e os organiza em uma plataforma centralizada. Conecte diretamente seu e-mail de suporte. E-mails recebidos se transformam em tickets automaticamente. O sistema de tickets da OneDesk ajuda voc\u00ea a priorizar, atribuir e gerenciar solicita\u00e7\u00f5es de clientes com efici\u00eancia. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"fluxo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"education\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Habilitar chat ao vivo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Adicione chat ao vivo ao seu site em apenas alguns passos. O chat ao vivo aumenta a satisfa\u00e7\u00e3o do cliente e promove o engajamento com potenciais clientes. Com o OneDesk, voc\u00ea pode facilmente converter conversas de chat ao vivo em tickets. Essas conversas podem ent\u00e3o continuar por e-mail ou pelo portal do cliente. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Capturar com formul\u00e1rios web personalizados<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Crie formul\u00e1rios web para atender a diferentes tipos de consultas de clientes. Personalize formul\u00e1rios web para coletar todas as informa\u00e7\u00f5es necess\u00e1rias de uma s\u00f3 vez. Os formul\u00e1rios web eliminam as defici\u00eancias das consultas por e-mail e reduzem significativamente o tempo de resolu\u00e7\u00e3o de tickets. Novas entradas no formul\u00e1rio s\u00e3o recebidas como tickets. Como sempre, os clientes podem continuar a conversa pelo chat, e-mail ou portal. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Crie uma experi\u00eancia melhor com o autoatendimento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk oferece poderosos aplicativos de autoatendimento que permitem que seus clientes resolvam seus problemas sozinhos.  A base de conhecimento \u00e9 o ponto central para artigos, tutoriais e guias. Ative os coment\u00e1rios para criar um f\u00f3rum da comunidade. O portal permite que os clientes visualizem e se comuniquem sobre seus tickets.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Responda r\u00e1pido com IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Resolva problemas mais rapidamente e atenda mais clientes com um agente de IA. Sua IA personalizada \u00e9 treinada com base no seu pr\u00f3prio conte\u00fado \u2013 artigos da base de conhecimento, respostas ou p\u00e1ginas da web. Isso significa que sua IA fornece apenas respostas relevantes. Ela pode responder a perguntas do chat, da base de conhecimento e de formul\u00e1rios. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Integrar com outros canais<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Adicione ainda mais canais com integra\u00e7\u00f5es. O OneDesk integra-se<\/a> com algumas das suas ferramentas favoritas, como Microsoft Teams, Slack, Google Workspace, Wix e muitas outras. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comunica\u00e7\u00e3o contextual com o cliente e a equipe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Acompanhe toda a comunica\u00e7\u00e3o com seus clientes em um s\u00f3 lugar. Discuta atualiza\u00e7\u00f5es de tickets com seus clientes e baixe os arquivos anexados com um simples clique. O OneDesk facilita a colabora\u00e7\u00e3o com seus clientes e o recebimento de feedback durante todo o processo. <\/p>

Colabore com os membros da sua equipe para resolver rapidamente as solicita\u00e7\u00f5es dos clientes. Com o OneDesk, voc\u00ea pode criar conversas diretamente a partir do ticket. Mencione os membros da sua equipe marcando-os nas conversas e chame a aten\u00e7\u00e3o deles para tickets e documentos compartilhados. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Comece gratuitamente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avalie o OneDesk voc\u00ea mesmo com nosso teste totalmente gratuito de 14 dias. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tComece gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk para comunica\u00e7\u00e3o omnicanal Capture tickets de e-mails, chats, formul\u00e1rios e muito mais, tudo em um \u00fanico aplicativo. Cadastre-se gratuitamente! Crie facilmente tickets por e-mail O sistema de tickets multicanal da OneDesk captura tickets de suporte de diferentes canais e os organiza em uma plataforma centralizada. Conecte diretamente seu e-mail de suporte. E-mails recebidos se […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":66349,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66370","page","type-page","status-publish","hentry"],"yoast_head":"\nOmnichannel | Software de Help Desk e Gerenciamento de Projetos | OneDesk<\/title>\n<meta name=\"description\" content=\"O OneDesk \u00e9 uma solu\u00e7\u00e3o de software omnicanal para necessidades de help desk e gerenciamento de projetos. Saiba mais sobre como fazer isso com o OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/use-case\/omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel | Software de Help Desk e Gerenciamento de Projetos | OneDesk\" \/>\n<meta property=\"og:description\" content=\"O OneDesk \u00e9 uma solu\u00e7\u00e3o de software omnicanal para necessidades de help desk e gerenciamento de projetos. 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