{"id":66371,"date":"2021-03-12T13:40:32","date_gmt":"2021-03-12T13:40:32","guid":{"rendered":"https:\/\/onedesk.com\/caso-de-utilizacao\/self-service\/"},"modified":"2025-06-19T13:54:18","modified_gmt":"2025-06-19T13:54:18","slug":"self-service","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/use-case\/self-service\/","title":{"rendered":"Self-service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66371\" class=\"elementor elementor-66371 elementor-52821\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e28d9ff e-flex e-con-boxed e-con e-parent\" data-id=\"e28d9ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8cd43a2 e-con-full e-flex e-con e-child\" data-id=\"8cd43a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779ba83 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"779ba83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk para autoatendimento<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ec423 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e4ec423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Capacite seus clientes e forne\u00e7a suporte excepcional com ferramentas de autoatendimento.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0830df3 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"0830df3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cadastre-se gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8e38c elementor-align-right elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"8a8e38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver todos os recursos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e322f7 e-con-full e-flex e-con e-child\" data-id=\"3e322f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1814ab5 elementor-widget elementor-widget-image\" data-id=\"1814ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"643\" height=\"544\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Customer-Portal-1.webp\" class=\"attachment-full size-full wp-image-266379\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Customer-Portal-1.webp 643w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Customer-Portal-1-300x254.webp 300w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b1f227 e-flex e-con-boxed e-con e-parent\" data-id=\"2b1f227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c0734dc e-con-full e-flex e-con e-child\" data-id=\"c0734dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed4812 elementor-widget elementor-widget-heading\" data-id=\"7ed4812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como o OneDesk auxilia o autoatendimento do cliente e do usu\u00e1rio final  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29e56f5 e-flex e-con-boxed e-con e-parent\" data-id=\"29e56f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c1913c2 e-con-full e-flex e-con e-child\" data-id=\"c1913c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-587a0b6 elementor-widget elementor-widget-image\" data-id=\"587a0b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"936\" height=\"719\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-238733\" alt=\"base de conhecimento de autoatendimento do cliente\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b412b0 e-con-full e-flex e-con e-child\" data-id=\"1b412b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-927ee7a elementor-widget elementor-widget-heading\" data-id=\"927ee7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fornecer uma base de conhecimento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14e2a53 elementor-widget elementor-widget-text-editor\" data-id=\"14e2a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Base de Conhecimento do OneDesk \u00e9 um poderoso aplicativo de autoatendimento que permite que seus clientes localizem recursos por conta pr\u00f3pria. Crie artigos, guias e perguntas frequentes, incluindo imagens, v\u00eddeos e anexos. A base de conhecimento pode responder \u00e0s perguntas dos clientes e reduzir significativamente a carga de tickets.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80b81c2 e-flex e-con-boxed e-con e-parent\" data-id=\"80b81c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61d5dc7 e-con-full e-flex e-con e-child\" data-id=\"61d5dc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a015c4 elementor-widget elementor-widget-heading\" data-id=\"4a015c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Habilitar o f\u00f3rum da comunidade<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-507e78f elementor-widget elementor-widget-text-editor\" data-id=\"507e78f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Transforme seu aplicativo de base de conhecimento em um f\u00f3rum online. O f\u00f3rum da comunidade permite que os clientes discutam problemas publicamente e ajudem uns aos outros a encontrar solu\u00e7\u00f5es.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-567df13 e-con-full e-flex e-con e-child\" data-id=\"567df13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d17e5b elementor-widget elementor-widget-image\" data-id=\"0d17e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"508\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/KB-Community-Forum-1024x508.png\" class=\"attachment-large size-large wp-image-270854\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/KB-Community-Forum-1024x508.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/KB-Community-Forum-300x149.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/KB-Community-Forum-768x381.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/KB-Community-Forum.png 1032w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9249d5 e-flex e-con-boxed e-con e-parent\" data-id=\"e9249d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-694d592 e-con-full e-flex e-con e-child\" data-id=\"694d592\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06a1050 elementor-widget elementor-widget-image\" data-id=\"06a1050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"681\" height=\"583\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live.png\" class=\"attachment-large size-large wp-image-269546\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live.png 681w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/02\/AI-live-300x257.png 300w\" sizes=\"(max-width: 681px) 100vw, 681px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4642785 e-con-full e-flex e-con e-child\" data-id=\"4642785\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eebe8f5 elementor-widget elementor-widget-heading\" data-id=\"eebe8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Forne\u00e7a suporte 24 horas por dia, 7 dias por semana com um agente de IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48e961c elementor-widget elementor-widget-text-editor\" data-id=\"48e961c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Deixe que seu agente de IA responda \u00e0s suas perguntas de suporte. Comparado a um agente humano, seu agente de IA pode atender a v\u00e1rios clientes simultaneamente e a qualquer hora do dia. O OneDesk AI \u201cOdie\u201d \u00e9 treinado inteiramente com base em seu pr\u00f3prio conte\u00fado, incluindo artigos, p\u00e1ginas da web, respostas prontas ou respostas anteriores de agentes. O conhecimento da IA cresce \u00e0 medida que sua empresa cresce.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3974270 e-flex e-con-boxed e-con e-parent\" data-id=\"3974270\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62d3948 e-con-full e-flex e-con e-child\" data-id=\"62d3948\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a519f10 elementor-widget elementor-widget-heading\" data-id=\"a519f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Desvio de bilhetes e autoatendimento com tecnologia de IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f873b47 elementor-widget elementor-widget-text-editor\" data-id=\"f873b47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Amplie seu suporte ao cliente e o autoatendimento com IA. A IA pode ajudar a resumir e responder perguntas quando os clientes pesquisam em sua base de conhecimento. Ela tamb\u00e9m pode evitar tickets sugerindo solu\u00e7\u00f5es antes do envio do formul\u00e1rio.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61acede e-con-full e-flex e-con e-child\" data-id=\"61acede\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4447703 elementor-widget elementor-widget-image\" data-id=\"4447703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"819\" height=\"466\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/Edu-AI-KB.webp\" class=\"attachment-large size-large wp-image-269813\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/Edu-AI-KB.webp 819w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/Edu-AI-KB-300x171.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/03\/Edu-AI-KB-768x437.webp 768w\" sizes=\"(max-width: 819px) 100vw, 819px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b8d065 e-flex e-con-boxed e-con e-parent\" data-id=\"6b8d065\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e6a9dc4 e-con-full e-flex e-con e-child\" data-id=\"e6a9dc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fe58f0 elementor-widget elementor-widget-image\" data-id=\"0fe58f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"589\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp\" class=\"attachment-large size-large wp-image-262872\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal.webp 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-300x177.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Portal-768x454.webp 768w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70d5db3 e-con-full e-flex e-con e-child\" data-id=\"70d5db3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f13cd31 elementor-widget elementor-widget-heading\" data-id=\"f13cd31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Portal de autoatendimento do cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05a72f0 elementor-widget elementor-widget-text-editor\" data-id=\"05a72f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tO portal permite que seu cliente acompanhe as atualiza\u00e7\u00f5es dos tickets do in\u00edcio ao fim. O portal do cliente da OneDesk reduz os e-mails dos clientes associados ao andamento dos tickets de suporte e elimina o trabalho repetitivo da sua equipe.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f08ef38 e-flex e-con-boxed e-con e-parent\" data-id=\"f08ef38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6bb0fc4 e-con-full e-flex e-con e-child\" data-id=\"6bb0fc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98bdc60 elementor-widget elementor-widget-heading\" data-id=\"98bdc60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes: OneDesk para autoatendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de825d uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"1de825d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-313' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a2f1be7d853a\">O que \u00e9 autoatendimento quando se trata de help desk?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Autoatendimento refere-se \u00e0 capacidade de um cliente ou usu\u00e1rio final de encontrar uma solu\u00e7\u00e3o sem a ajuda de um agente humano. Oferecer autoatendimento \u00e9 uma forma proativa de suporte que empodera os clientes.   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9246f72\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9246f72 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a2f1be7d865f\">Quais s\u00e3o os benef\u00edcios do autoatendimento?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>O autoatendimento \u00e9 ben\u00e9fico tanto para seus clientes quanto para sua empresa. Muitos clientes preferem o autoatendimento por ser r\u00e1pido e f\u00e1cil de usar. Para sua empresa, oferecer autoatendimento \u00e9 econ\u00f4mico e economiza tempo.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-176ad7b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-176ad7b uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a2f1be7d8723\">Quais canais de autoatendimento o OneDesk oferece?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Al\u00e9m de muitos outros recursos de help desk, o OneDesk oferece os seguintes recursos de autoatendimento:  <\/p><ul><li>Chatbot de IA  <\/li><li>Base de conhecimento<\/li><li>Portal do cliente<\/li><li>F\u00f3rum da comunidade<\/li><li>Integra\u00e7\u00e3o de IA<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-803dd05 e-flex e-con-boxed e-con e-parent\" data-id=\"803dd05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ae167d3 e-con-full e-flex e-con e-child\" data-id=\"ae167d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0afb59 elementor-widget elementor-widget-heading\" data-id=\"e0afb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comece gratuitamente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4f08e elementor-widget elementor-widget-text-editor\" data-id=\"3e4f08e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avalie o OneDesk voc\u00ea mesmo com nosso teste totalmente gratuito de 14 dias.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44559b3 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"44559b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Comece gratuitamente<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba2f818 e-con-full e-flex e-con e-child\" data-id=\"ba2f818\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd729a4 elementor-widget elementor-widget-image\" data-id=\"dd729a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255546\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk para autoatendimento Capacite seus clientes e forne\u00e7a suporte excepcional com ferramentas de autoatendimento. Cadastre-se gratuitamente Ver todos os recursos Como o OneDesk auxilia o autoatendimento do cliente e do usu\u00e1rio final Fornecer uma base de conhecimento A Base de Conhecimento do OneDesk \u00e9 um poderoso aplicativo de autoatendimento que permite que seus clientes localizem [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":66349,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66371","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Autoatendimento | Software de Help Desk e Gerenciamento de Projetos | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 uma solu\u00e7\u00e3o de software para help desk e gerenciamento de projetos. 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