{"id":66377,"date":"2021-03-12T13:44:46","date_gmt":"2021-03-12T13:44:46","guid":{"rendered":"https:\/\/onedesk.com\/e-mail-smtp\/"},"modified":"2023-09-27T17:20:38","modified_gmt":"2023-09-27T17:20:38","slug":"e-mail-smtp","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/","title":{"rendered":"E-mail \/ SMTP"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Integra\u00e7\u00e3o de email\/SMTP com Help Desk e Software de Gest\u00e3o de Projetos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

O OneDesk integra o help desk e o software de gest\u00e3o de projetos com o seu servidor de email IMAP e SMTP<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Conecte voc\u00ea ao servidor do Office 365, Google Workspace ou Gmail \u00e0 sua conta do OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Com a integra\u00e7\u00e3o de e-mail, voc\u00ea pode conectar o helpdesk e o software de gerenciamento de projetos do OneDesk ao IMAP e SMTP para receber e enviar e-mails. Se o seu fornecedor de e-mail for o Office 365<\/a> ou o Google<\/a> , pode ligar-se diretamente atrav\u00e9s do OAuth ou da Palavra-passe da Aplica\u00e7\u00e3o. Novos e-mails ser\u00e3o criados como t\u00edquetes e voc\u00ea pode enviar respostas dentro do OneDesk a partir do seu pr\u00f3prio servidor – tudo com uma configura\u00e7\u00e3o simples.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Conecte qualquer servidor de email SMTP personalizado<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Usa outro provedor de e-mail? Com a integra\u00e7\u00e3o SMTP voc\u00ea pode enviar seus e-mails usando seu pr\u00f3prio servidor de e-mail. Novos tickets podem ser criados via encaminhamento autom\u00e1tico. Voc\u00ea pode enviar respostas usando seu pr\u00f3prio SMTP personalizado. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Use seu pr\u00f3prio servidor de e-mail SMTP para enviar e-mails<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

A integra\u00e7\u00e3o de e-mail\/SMTP do OneDesk faz uso de uma infraestrutura de e-mail robusta para enviar e-mails em seu nome. Enviamos notifica\u00e7\u00f5es de bilhetes, conversas e todos os outros e-mails usando alguns dos parceiros de entrega de e-mail mais confi\u00e1veis do mundo. No entanto, se pretender utilizar os seus pr\u00f3prios servidores de e-mail para enviar o seu e-mail helpdesk, o OneDesk fornece um conector SMTP que pode configurar dentro da sua conta OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Como conectar o OneDesk ao seu servidor de email SMTP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Enviar usando seu pr\u00f3prio servidor SMTP<\/strong><\/p>\n

Se voc\u00ea gerencia seu pr\u00f3prio servidor SMTP e prefere us\u00e1-lo sobre os servidores do OneDesk, v\u00e1 para Configura\u00e7\u00f5es > de sa\u00edda de e-mails > de administra\u00e7\u00e3o><\/strong>. Selecione a op\u00e7\u00e3o “Adicionar e-mail de sa\u00edda” e “Servidor SMTP personalizado”.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Basta preencher os campos obrigat\u00f3rios e clicar em “Validar e enviar e-mail de teste”. Se voc\u00ea receber o e-mail, voc\u00ea o configurou corretamente.<\/p>\n

Algumas coisas a saber sobre este recurso:<\/h6>\n
    \n
  • Se voc\u00ea usar seu pr\u00f3prio servidor, n\u00e3o seremos capazes de rastrear seus e-mails enviados e fornecer-lhe informa\u00e7\u00f5es sobre seu status de entrega. Voc\u00ea precisar\u00e1 verificar seus pr\u00f3prios registros de servidor para isso.<\/li>\n
  • Se voc\u00ea configurou incorretamente seu servidor SMTP ou seu servidor est\u00e1 indispon\u00edvel, isso resultar\u00e1 em e-mails perdidos<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Integra\u00e7\u00e3o de email\/SMTP com Help Desk e Software de Gest\u00e3o de Projetos O OneDesk integra o help desk e o software de gest\u00e3o de projetos com o seu servidor de email IMAP e SMTP Sign up free! Conecte voc\u00ea ao servidor do Office 365, Google Workspace ou Gmail \u00e0 sua conta do OneDesk Com a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":67394,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66377","page","type-page","status-publish","hentry"],"yoast_head":"\n| de Integra\u00e7\u00e3o de Email\/SMTP Help Desk e Software de Gest\u00e3o de Projetos<\/title>\n<meta name=\"description\" content=\"A Integra\u00e7\u00e3o de Email\/SMTP est\u00e1 dispon\u00edvel para o OneDesk Help Desk e software de gest\u00e3o de projetos. Ligue a sua conta para trabalhar os seus projetos de forma mais eficiente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"| de Integra\u00e7\u00e3o de Email\/SMTP Help Desk e Software de Gest\u00e3o de Projetos\" \/>\n<meta property=\"og:description\" content=\"A Integra\u00e7\u00e3o de Email\/SMTP est\u00e1 dispon\u00edvel para o OneDesk Help Desk e software de gest\u00e3o de projetos. Ligue a sua conta para trabalhar os seus projetos de forma mais eficiente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T17:20:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"| de Integra\u00e7\u00e3o de Email\/SMTP Help Desk e Software de Gest\u00e3o de Projetos","description":"A Integra\u00e7\u00e3o de Email\/SMTP est\u00e1 dispon\u00edvel para o OneDesk Help Desk e software de gest\u00e3o de projetos. Ligue a sua conta para trabalhar os seus projetos de forma mais eficiente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/","og_locale":"pt_PT","og_type":"article","og_title":"| de Integra\u00e7\u00e3o de Email\/SMTP Help Desk e Software de Gest\u00e3o de Projetos","og_description":"A Integra\u00e7\u00e3o de Email\/SMTP est\u00e1 dispon\u00edvel para o OneDesk Help Desk e software de gest\u00e3o de projetos. Ligue a sua conta para trabalhar os seus projetos de forma mais eficiente.","og_url":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-09-27T17:20:38+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/","url":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/","name":"| de Integra\u00e7\u00e3o de Email\/SMTP Help Desk e Software de Gest\u00e3o de Projetos","isPartOf":{"@id":"https:\/\/onedesk.com\/pt-pt\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","datePublished":"2021-03-12T13:44:46+00:00","dateModified":"2023-09-27T17:20:38+00:00","description":"A Integra\u00e7\u00e3o de Email\/SMTP est\u00e1 dispon\u00edvel para o OneDesk Help Desk e software de gest\u00e3o de projetos. Ligue a sua conta para trabalhar os seus projetos de forma mais eficiente.","breadcrumb":{"@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/"]}]},{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-2-80x80-1.png"},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/e-mail-smtp\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Integre-se com o OneDesk","item":"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/"},{"@type":"ListItem","position":2,"name":"E-mail \/ SMTP"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/pt-pt\/#website","url":"https:\/\/onedesk.com\/pt-pt\/","name":"OneDesk","description":"Software de Gest\u00e3o de Projetos e Helpdesk","publisher":{"@id":"https:\/\/onedesk.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/pt-pt\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/onedesk.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/pt-pt\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 12, 2021","get_modified_date":"September 27, 2023","author_name":"server.admin@onedesk.com","author_url":"https:\/\/onedesk.com\/pt-pt\/author\/server-adminonedesk-com\/","author_email":"server.admin@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"","author_lastname":"","user_login":"server.admin@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a37d6b270be81ecbf4ab9ca7260f2d1ee4d0295343706f0648e9d7a0d75243d3?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-hgB","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/66377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=66377"}],"version-history":[{"count":2,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/66377\/revisions"}],"predecessor-version":[{"id":258635,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/66377\/revisions\/258635"}],"up":[{"embeddable":true,"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/pages\/67394"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=66377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}