{"id":66565,"date":"2021-03-12T13:45:17","date_gmt":"2021-03-12T13:45:17","guid":{"rendered":"https:\/\/onedesk.com\/software-de-gestao-de-e-mail-cliente\/"},"modified":"2023-09-27T17:27:24","modified_gmt":"2023-09-27T17:27:24","slug":"software-de-gestao-de-e-mail-cliente","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/helpdesk-software-2\/software-de-gestao-de-e-mail-cliente\/","title":{"rendered":"Software de Gest\u00e3o de Email do Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66565\" class=\"elementor elementor-66565 elementor-47526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2baaf92c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2baaf92c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cd4b242\" data-id=\"2cd4b242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8b6166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8b6166\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbad06c\" data-id=\"cbad06c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca93a3 elementor-widget elementor-widget-heading\" data-id=\"3ca93a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Software de Gest\u00e3o de Email do Cliente<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25b13fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b13fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a28c8e\" data-id=\"7a28c8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5778a elementor-widget elementor-widget-heading\" data-id=\"4a5778a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 o software de gest\u00e3o de e-mail do cliente?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bd93 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um software de gerenciamento de e-mail permite que voc\u00ea gerencie, rastreie e responda melhor aos e-mails. Se voc\u00ea receber um grande volume de e-mails de clientes ou gerenciar v\u00e1rias caixas de entrada, manter-se no caminho certo e organizar as respostas dos clientes pode se tornar esmagador. Al\u00e9m disso, as caixas de entrada compartilhadas n\u00e3o s\u00e3o amig\u00e1veis \u00e0 colabora\u00e7\u00e3o. As equipas beneficiam de se manterem atualizadas e colaborativas sobre os pedidos dos clientes. Um software de gerenciamento de e-mail do cliente \u00e9 projetado para agilizar o processo de suporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f65afd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f65afd4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dab672\" data-id=\"1dab672\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7d670 elementor-widget elementor-widget-heading\" data-id=\"3a7d670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Funcionalidades a procurar no software de gest\u00e3o de email<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9cb6c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9cb6c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-4e0b587\" data-id=\"4e0b587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a062b22 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a062b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-mail para ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCrie bilhetes automaticamente a partir de e-mail e capture todas as informa\u00e7\u00f5es necess\u00e1rias.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9154c87\" data-id=\"9154c87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719247 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f719247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exchange-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSolicita\u00e7\u00f5es centralizadas\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tColete solicita\u00e7\u00f5es de v\u00e1rios canais em um \u00fanico local.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-6e60b8a\" data-id=\"6e60b8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6053ae3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6053ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFerramentas de automa\u00e7\u00e3o\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReduza as tarefas repetitivas com a automa\u00e7\u00e3o do fluxo de trabalho.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-2cc7085\" data-id=\"2cc7085\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a20f5b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7a20f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tColabora\u00e7\u00e3o em equipa\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tColabore e comunique em tempo real com a sua equipa.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e70c95a\" data-id=\"e70c95a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5b6428 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e5b6428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tasks\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPainel personalizado\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tVeja as informa\u00e7\u00f5es que pretende da forma que pretende.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-127d954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"127d954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eac30e\" data-id=\"6eac30e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af7b9b elementor-widget elementor-widget-heading\" data-id=\"7af7b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O gerenciamento de e-mail do cliente \u00e9 mais f\u00e1cil com o OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb3845 elementor-widget elementor-widget-text-editor\" data-id=\"2cb3845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk combina help desk e gerenciamento de projetos em um \u00fanico aplicativo.<\/p>\n<p><a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/\">&gt;Ver uma lista completa das funcionalidades do OneDesk<\/a><\/p>\n<p>Acompanhe as intera\u00e7\u00f5es dos clientes com o poderoso software de gerenciamento de e-mail do cliente da OneDesk. Encaminhe automaticamente todos os e-mails externos para o seu OneDesk e elimine o gerenciamento de v\u00e1rios canais de comunica\u00e7\u00e3o. N\u00e3o h\u00e1 necessidade de inserir manualmente os dados do cliente. O OneDesk converte automaticamente as solicita\u00e7\u00f5es de e-mail dos clientes em t\u00edquetes, reduzindo o trabalho repetitivo dos agentes de suporte. Mantenha-se informado e atualizado em cada passo do caminho. Com a fun\u00e7\u00e3o de chat integrada do OneDesk, responda \u00e0s perguntas dos clientes e colabore com os membros da sua equipa em simult\u00e2neo. Se eles n\u00e3o virem sua mensagem de bate-papo, ela ser\u00e1 enviada automaticamente por e-mail ap\u00f3s 1 minuto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c03a98b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c03a98b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-650419f\" data-id=\"650419f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954ee20 elementor-widget elementor-widget-heading\" data-id=\"954ee20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software helpdesk de e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fabba3c elementor-widget elementor-widget-text-editor\" data-id=\"fabba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com o OneDesk, a integra\u00e7\u00e3o do e-mail com o helpdesk \u00e9 f\u00e1cil. Crie<a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/gestao-de-e-mails\/\"> t\u00edquetes a partir de e-mails de clientes<\/a> para rastrear, gerenciar e responder com base na prioridade. Resolva os bilhetes atrav\u00e9s da colabora\u00e7\u00e3o da equipa publicando notas internas dentro do software de ajuda de e-mail. Mantenha os clientes informados atualizando-os sobre os progressos em curso at\u00e9 \u00e0 resolu\u00e7\u00e3o.<\/p>\n<p>Pode atribuir os utilizadores automaticamente ou utilizar o formul\u00e1rio de cria\u00e7\u00e3o de bilhetes OneDesk. Com a funcionalidade de bilh\u00e9tica helpdesk, todos os utilizadores podem ser notificados por e-mail se houver uma atualiza\u00e7\u00e3o ou lembrete para o bilhete.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aeaff4f\" data-id=\"aeaff4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f598985 elementor-widget elementor-widget-image\" data-id=\"f598985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"652\" height=\"606\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png\" class=\"attachment-large size-large wp-image-167504\" alt=\"help desk ticket software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-300x279.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-323x300.png 323w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-255x237.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-86x80.png 86w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-480x446.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-500x465.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-360x335.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e93a07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e93a07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7647f2a\" data-id=\"7647f2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4983e9 elementor-widget elementor-widget-heading\" data-id=\"f4983e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de gest\u00e3o de clientes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a639d elementor-widget elementor-widget-text-editor\" data-id=\"57a639d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk adiciona automaticamente o cliente como um seguidor do bilhete. Isto significa que pode manter os seus clientes informados tamb\u00e9m atrav\u00e9s de e-mail. Tamb\u00e9m pode enviar e-mails de grupo atrav\u00e9s do OneDesk.<\/p>\n<p>Pode categorizar utilizadores e clientes no nosso software helpdesk. Ao categorizar os clientes em organiza\u00e7\u00f5es de clientes e utilizadores em equipas, pode enviar e-mails a um grupo de pessoas em vez de chegar a uma pessoa de cada vez.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d69968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d69968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be2cb70\" data-id=\"be2cb70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5da0ec elementor-widget elementor-widget-image\" data-id=\"b5da0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118207\" alt=\"Estatutos Configur\u00e1veis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee605b2\" data-id=\"ee605b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-899b93e elementor-widget elementor-widget-heading\" data-id=\"899b93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sistema de Bilh\u00e9tica de E-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca6227 elementor-widget elementor-widget-text-editor\" data-id=\"9ca6227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O t\u00edquete de suporte por e-mail da OneDesk \u00e9 uma solu\u00e7\u00e3o vers\u00e1til que atende tanto ao cliente quanto \u00e0 equipe de suporte interno. Com este sistema de bilh\u00e9tica de e-mail, os utilizadores podem rastrear, gerir e priorizar os bilhetes at\u00e9 \u00e0 resolu\u00e7\u00e3o.<\/p>\n<p>Depois que uma solicita\u00e7\u00e3o do cliente \u00e9 convertida em um ticket, o ciclo de vida do ticket passa por uma s\u00e9rie de altera\u00e7\u00f5es. Cada vez que o utilizador toma medidas para fazer progressos, o software de bilh\u00e9tica de e-mail atualiza o estado do ciclo de vida, notificando o cliente sobre o progresso. Todos os ciclos de vida dos bilhetes s\u00e3o configur\u00e1veis no OneDesk. Os utilizadores podem renomear ou adicionar mais status de ciclo de vida de bilhetes,alterar as suas cores, capacit\u00e1-las ou desativ\u00e1-las, e muito mais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e175ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e175ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccbace9\" data-id=\"ccbace9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a05aae elementor-widget elementor-widget-heading\" data-id=\"7a05aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Email de Gest\u00e3o de Projetos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092e53e elementor-widget elementor-widget-text-editor\" data-id=\"092e53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Partilhe documentos e pastas importantes com a funcionalidade de e-mail de gest\u00e3o de projetos do OneDesk. Com a op\u00e7\u00e3o de chat incorporada, as equipas podem ver e descarregar ficheiros atribu\u00eddos a eles. Isto tamb\u00e9m serve como um sistema de e-mail de gest\u00e3o de projetos que permite aos membros da equipa capturar tarefas a partir do e-mail. As equipas tamb\u00e9m t\u00eam uma margem para colaborar e melhorar a qualidade do trabalho atrav\u00e9s da aplica\u00e7\u00e3o de mensagens OneDesk. Como resultado, voc\u00ea e a sua equipa podem gerir melhor os seus projetos.<\/p>\n<p>Tamb\u00e9m pode criar uma variedade de relat\u00f3rios no OneDesk. Estes relat\u00f3rios podem ser personalizados com base nas propriedades de que necessita. Em caso de partilha de informa\u00e7\u00f5es sens\u00edveis, a OneDesk transfere os seus documentos de forma segura sobre a SSL.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58099a5\" data-id=\"58099a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db04813 elementor-widget elementor-widget-image\" data-id=\"db04813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png\" class=\"attachment-large size-large wp-image-167515\" alt=\"customer support management software analytics\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7fa234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7fa234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d02027\" data-id=\"8d02027\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e2809 elementor-widget elementor-widget-heading\" data-id=\"90e2809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de email de atendimento ao cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b6be5 elementor-widget elementor-widget-text-editor\" data-id=\"68b6be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de gerenciamento de e-mail de atendimento ao cliente da OneDesk centraliza todos os e-mails recebidos em uma \u00fanica plataforma. Todas as conversas relacionadas com bilhetes com o cliente ou a equipa interna est\u00e3o anexadas ao bilhete. Tem a op\u00e7\u00e3o de criar uma conversa com o cliente ou a equipa interna dentro do pr\u00f3prio bilhete, toggling entre os dois separadores: Respostas ao Cliente e Mensagens Internas.<\/p>\n<p>Para facilitar as coisas, o OneDesk liga as mensagens aos bilhetes, permitindo aos utilizadores acederem a bilhetes ou mensagens em mais do que uma aplica\u00e7\u00e3o. Tamb\u00e9m pode anexar documentos essenciais se for necess\u00e1rio. O sistema de mensagens do OneDesk permitir\u00e1 que voc\u00ea anexe arquivos a todos os e-mails dos clientes.<\/p>\n<p>O que torna o OneDesk \u00fanico \u00e9 a sua capacidade de <a href=\"https:\/\/onedesk.com\/pt-pt\/integrar-with-onedesk\/\">integrar o seu software de helpdesk com muitas outras aplica\u00e7\u00f5es.<\/a> Voc\u00ea tamb\u00e9m pode integrar com outros aplicativos atrav\u00e9s da sua conta Zapier. Zapier suporta mais de 2.000 aplica\u00e7\u00f5es, permitindo-lhe ligar-se a praticamente tudo o que usa.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29c2f83\" data-id=\"29c2f83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8269940 elementor-widget elementor-widget-image\" data-id=\"8269940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png\" class=\"attachment-large size-large wp-image-133223\" alt=\"software automatizado de gest\u00e3o de e-mail\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png 697w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response-300x205.png 300w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c1044 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c1044\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46f5759\" data-id=\"46f5759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d06a3 elementor-widget elementor-widget-image\" data-id=\"b6d06a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"339\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png\" class=\"attachment-large size-large wp-image-133212\" alt=\"sistema de automa\u00e7\u00e3o de bilh\u00e9tica\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png 639w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools-300x159.png 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a96c70\" data-id=\"4a96c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c668da4 elementor-widget elementor-widget-heading\" data-id=\"c668da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software automatizado de gerenciamento de e-mail do cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b2fd4 elementor-widget elementor-widget-text-editor\" data-id=\"40b2fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Elimine respostas manuais repetitivas para que a sua equipa se concentre em tarefas mais produtivas. O software de gest\u00e3o de resposta a emails OneDesk automatiza respostas baseadas em categorias e especifica\u00e7\u00f5es.<\/p>\n<p>O OneDesk gera todos os e-mails automatizados por meio de seu recurso configur\u00e1vel de automa\u00e7\u00e3o de fluxo de trabalho. A automatiza\u00e7\u00e3o do fluxo de trabalho permite criar e-mails automatizados do sistema para notificar os clientes de quaisquer atualiza\u00e7\u00f5es ou lembretes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1271bba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1271bba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d58bc2\" data-id=\"9d58bc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35c199c elementor-widget elementor-widget-heading\" data-id=\"35c199c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de Gest\u00e3o de Resposta de E-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-914e0aa elementor-widget elementor-widget-text-editor\" data-id=\"914e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalize as mensagens de e-mail criando novos modelos de e-mail na defini\u00e7\u00e3o de e-mail OneDesk. Marque todos os seus e-mails, incluindo o logotipo e as cores da sua empresa. A marca de e-mail permite-lhe destacar-se como uma organiza\u00e7\u00e3o, aumentando o valor da sua marca para os seus clientes.<\/p>\n<p>Humanize sua comunica\u00e7\u00e3o \u2014 adicione sua assinatura de e-mail, carregue uma foto do agente de suporte como seu avatar BOT. Com as aplica\u00e7\u00f5es de clientes OneDesk, pode conversar em tempo real com os seus clientes. As conversas ao vivo fornecem uma resposta imediata \u00e0s perguntas ou pedidos do seu cliente. Ao conversar um a um com os clientes, os utilizadores podem descobrir os pontos de dor do cliente mais rapidamente e, como resultado, dar passos r\u00e1pidos para a resolu\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4277ed0\" data-id=\"4277ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-143b5c7 elementor-widget elementor-widget-image\" data-id=\"143b5c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"477\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png\" class=\"attachment-large size-large wp-image-127976\" alt=\"ajudar software de gest\u00e3o de mesa\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-300x298.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-150x150.png 150w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-147dcb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"147dcb6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b368265\" data-id=\"b368265\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201bfce elementor-widget elementor-widget-image\" data-id=\"201bfce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"883\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png\" class=\"attachment-large size-large wp-image-82080\" alt=\"Colabora\u00e7\u00e3o de Tarefas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-300x259.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-768x662.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-348x300.png 348w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1044x900.png 1044w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-255x220.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-93x80.png 93w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-46x40.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-480x414.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-500x431.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-750x647.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-360x310.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration.png 1053w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7f7810\" data-id=\"b7f7810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1456d93 elementor-widget elementor-widget-heading\" data-id=\"1456d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sistema de Suporte de E-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e28d03 elementor-widget elementor-widget-text-editor\" data-id=\"4e28d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resolva os bilhetes atrav\u00e9s da colabora\u00e7\u00e3o da equipa. O software de suporte por e-mail da OneDesk permite que voc\u00ea participe de discuss\u00f5es sobre tickets, permitindo que os agentes de suporte resolvam as solicita\u00e7\u00f5es dos clientes mais rapidamente. A aplica\u00e7\u00e3o de chat incorporada fornece uma linha temporal de hist\u00f3rico de mensagens que est\u00e1 anexada a cada bilhete. Mensagens passadas oferecem um ponto de refer\u00eancia para os agentes de apoio tomarem as medidas adequadas para resolver um problema t\u00e9cnico em curso. Crie <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/servico-nivel-acordos-slas-in-onedesk\/\">Acordos de N\u00edvel de Servi\u00e7o <\/a>(SLA) no OneDesk para os seus clientes empresariais e monitorize o desempenho do agente de suporte.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50fe6c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50fe6c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5870192\" data-id=\"5870192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4813721 elementor-widget elementor-widget-heading\" data-id=\"4813721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outros benef\u00edcios do software de gerenciamento de e-mail OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47b835e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47b835e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0961598\" data-id=\"0961598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9dc8ea elementor-widget elementor-widget-image\" data-id=\"a9dc8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png\" class=\"attachment-large size-large wp-image-163650\" alt=\"aplica\u00e7\u00e3o de software de chat ao vivo\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat-225x300.png 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc0e786\" data-id=\"cc0e786\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320df96 elementor-widget elementor-widget-heading\" data-id=\"320df96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de aplica\u00e7\u00e3o de chat ao vivo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad8c6b elementor-widget elementor-widget-text-editor\" data-id=\"4ad8c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incorpore um <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/web-widget\/\">aplicativo de widget<\/a> voltado para o cliente em seu site. O widget do cliente permite que os clientes entrem em contato por meio do bate-papo ao vivo. Al\u00e9m do gerenciamento de e-mail, o OneDesk permite o bate-papo ao vivo para a cria\u00e7\u00e3o de tickets. Comunique-se com clientes ou potenciais clientes para fornecer suporte instant\u00e2neo.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c973cb elementor-widget elementor-widget-heading\" data-id=\"0c973cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aplica\u00e7\u00e3o da base de dados de conhecimento<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76dc2f5 elementor-widget elementor-widget-text-editor\" data-id=\"76dc2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seu widget de cliente incorpor\u00e1vel tamb\u00e9m pode incluir um aplicativo da <a href=\"https:\/\/onedesk.com\/pt-pt\/base-de-conhecimento-onedesk\/\">base de conhecimento<\/a>. Deixe os clientes ajudarem-se a si pr\u00f3prios! Escreva artigos sobre o seu neg\u00f3cio ou sobre perguntas frequentes. Voc\u00ea pode reduzir as solicita\u00e7\u00f5es de suporte fornecendo artigos \u00fateis e acess\u00edveis aos seus clientes.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9108c elementor-widget elementor-widget-heading\" data-id=\"fd9108c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9 f\u00e1cil come\u00e7ar<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ab95d elementor-widget elementor-widget-text-editor\" data-id=\"d8ab95d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de gerenciamento de e-mail OneDesk oferece uma avalia\u00e7\u00e3o gratuita completa. Experimente por si mesmo durante 14 dias. D\u00ea uma olhada em nosso <a href=\"https:\/\/onedesk.com\/pt-pt\/comecar-com-onedesk\/\">guia de integra\u00e7\u00e3o<\/a> e comece a atender os clientes em minutos.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b39cc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b39cc25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6a058\" data-id=\"7c6a058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfff0a0 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"cfff0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software de Gest\u00e3o de Email do Cliente O que \u00e9 o software de gest\u00e3o de e-mail do cliente? Um software de gerenciamento de e-mail permite que voc\u00ea gerencie, rastreie e responda melhor aos e-mails. Se voc\u00ea receber um grande volume de e-mails de clientes ou gerenciar v\u00e1rias caixas de entrada, manter-se no caminho certo e [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":66602,"parent":67627,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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