{"id":66575,"date":"2021-03-12T13:45:18","date_gmt":"2021-03-12T13:45:18","guid":{"rendered":"https:\/\/onedesk.com\/software-de-bilhetes\/"},"modified":"2021-12-15T16:10:36","modified_gmt":"2021-12-15T16:10:36","slug":"software-de-bilhetes","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/helpdesk-software-2\/software-de-bilhetes\/","title":{"rendered":"Software de bilh\u00e9tica de TI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66575\" class=\"elementor elementor-66575 elementor-47591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36f8d6b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36f8d6b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3490cac2\" data-id=\"3490cac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e61a74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e61a74e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edff5dc\" data-id=\"edff5dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9293d elementor-widget elementor-widget-heading\" data-id=\"1f9293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de bilh\u00e9tica de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d5a4f elementor-widget elementor-widget-text-editor\" data-id=\"56d5a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de bilh\u00e9tica de TI permite que clientes ou colaboradores enviem pedidos de e-mail para a equipa de suporte. Estes pedidos s\u00e3o depois convertidos em bilhetes, permitindo aos agentes tomar medidas para resolver o bilhete. Aqui est\u00e3o alguns benef\u00edcios de incorporar um Sistema de Balc\u00e3o de Ajuda de TI ou um software de bilh\u00e9tica na sua organiza\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d89e127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d89e127\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c983db5\" data-id=\"c983db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605e233 elementor-widget elementor-widget-image\" data-id=\"605e233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/customer-satisfaction.png\" class=\"attachment-large size-large wp-image-143093\" alt=\"satisfa\u00e7\u00e3o do cliente\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898758a elementor-widget elementor-widget-image\" data-id=\"898758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/immediate-attention.png\" class=\"attachment-large size-large wp-image-143071\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99273c elementor-widget elementor-widget-image\" data-id=\"f99273c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/efficient.png\" class=\"attachment-large size-large wp-image-143049\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d05fe8c\" data-id=\"d05fe8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d348bfc elementor-widget elementor-widget-heading\" data-id=\"d348bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Melhor satisfa\u00e7\u00e3o do cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2ea8 elementor-widget elementor-widget-text-editor\" data-id=\"69a2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de suporte inform\u00e1tico serve como uma plataforma para os clientes procurarem assist\u00eancia imediata para dificuldades t\u00e9cnicas. Os clientes podem receber solu\u00e7\u00f5es imediatas para os seus problemas atrav\u00e9s de sistemas de bilh\u00e9tica de TI.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3775493 elementor-widget elementor-widget-heading\" data-id=\"3775493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Interven\u00e7\u00e3o Imediata<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d498 elementor-widget elementor-widget-text-editor\" data-id=\"351d498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quando um cliente enfrenta dificuldades t\u00e9cnicas, pode contactar imediatamente os agentes de suporte atrav\u00e9s do sistema de bilhetes de balc\u00e3o de ajuda de TI. Isto permite que os agentes se envolvam com os clientes em tempo real e, por sua vez, resolvam imediatamente os problemas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92287 elementor-widget elementor-widget-heading\" data-id=\"da92287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Altamente Eficiente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e22f2 elementor-widget elementor-widget-text-editor\" data-id=\"47e22f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em vez de esperar em longos tempos de espera de chamadas, os clientes podem contactar a equipa de TI atrav\u00e9s de um software de bilh\u00e9tica de balc\u00e3o de ajuda. Isto ajuda tanto os clientes como a equipa de suporte interno a economizar tempo e permite que os agentes trabalhem para resolver os pedidos do cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e540d7\" data-id=\"0e540d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9a383 elementor-widget elementor-widget-image\" data-id=\"ac9a383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1.png\" class=\"attachment-large size-large wp-image-143082\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7641ac elementor-widget elementor-widget-image\" data-id=\"b7641ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png\" class=\"attachment-large size-large wp-image-143060\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-58fd0ca\" data-id=\"58fd0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c976bc elementor-widget elementor-widget-heading\" data-id=\"1c976bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Aumento da Produtividade<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fd53e elementor-widget elementor-widget-text-editor\" data-id=\"e5fd53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A maioria dos balc\u00f5es de ajuda inclui uma aplica\u00e7\u00e3o de autoajuda para os clientes. O objetivo \u00e9 oferecer respostas a perguntas comumente feitas sem qualquer interven\u00e7\u00e3o manual dos agentes de apoio. Como resultado, as tarefas repetitivas s\u00e3o eliminadas para permitir que os agentes trabalhem em tarefas mais cr\u00edticas em m\u00e3os.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9268e3c elementor-widget elementor-widget-heading\" data-id=\"9268e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Processo de Resolu\u00e7\u00e3o Mais R\u00e1pido<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03992f elementor-widget elementor-widget-text-editor\" data-id=\"e03992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nem todos os clientes s\u00e3o altamente competentes na resolu\u00e7\u00e3o de problemas t\u00e9cnicos. Em vez de perder tempo e procurar solu\u00e7\u00f5es, os clientes podem contactar a equipa de TI para um processo de resolu\u00e7\u00e3o mais r\u00e1pido. Os agentes de apoio podem ent\u00e3o trabalhar com as suas equipas e resolver rapidamente o problema.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24bed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a24bed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1041370\" data-id=\"1041370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8b51f elementor-widget elementor-widget-heading\" data-id=\"ec8b51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de suporte de TI OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9fec5 elementor-widget elementor-widget-text-editor\" data-id=\"7f9fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk fornece uma solu\u00e7\u00e3o abrangente de balc\u00e3o de ajuda de TI. Como um software altamente intuitivo do sistema de bilh\u00e9tica, o OneDesk pode ser operado por qualquer pessoa com pouco ou nenhum treino. Com uma s\u00e9rie de integra\u00e7\u00f5es incorporadas, o OneDesk \u00e9 uma ferramenta poderosa que lhe permite realizar as suas tarefas dentro de uma plataforma.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ea532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ea532\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65859dc\" data-id=\"65859dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f090a elementor-widget elementor-widget-heading\" data-id=\"d3f090a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aplica\u00e7\u00e3o Integrativa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ac4c8 elementor-widget elementor-widget-text-editor\" data-id=\"d6ac4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk sincroniza todos os seus pedidos de e-mail e converte-os em bilhetes na aplica\u00e7\u00e3o. Reencam suas e-mails de suporte para o email de cria\u00e7\u00e3o oneDesk e elimine a chave manual nos detalhes dos bilhetes e registos de clientes. Pode integrar-se com aplica\u00e7\u00f5es ou aplica\u00e7\u00f5es incorporadas apoiadas pela <a href=\"http:\/\/zapier.com\/\">Zapier.<\/a> O autom\u00f3vel de integra\u00e7\u00e3o de aplica\u00e7\u00f5es cria bilhetes na OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f084489\" data-id=\"f084489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27603af elementor-widget elementor-widget-image\" data-id=\"27603af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png\" class=\"attachment-large size-large wp-image-66769\" alt=\"integra\u00e7\u00f5es\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-111x80.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-480x345.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-360x258.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7f398 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e7f398\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a04b577\" data-id=\"a04b577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5e0ee elementor-widget elementor-widget-image\" data-id=\"aa5e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"749\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png\" class=\"attachment-large size-large wp-image-142199\" alt=\"Comunica\u00e7\u00e3o ao Cliente\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png 706w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1-283x300.png 283w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e107a5\" data-id=\"6e107a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2a046f elementor-widget elementor-widget-heading\" data-id=\"a2a046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fomenta a comunica\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfbdae elementor-widget elementor-widget-text-editor\" data-id=\"adfbdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software oneDesk helpdesk \u00e9 constru\u00eddo para comunica\u00e7\u00e3o. Os utilizadores podem interagir com os clientes atrav\u00e9s de chats e e-mails ao vivo. As equipas internas tamb\u00e9m podem discutir as suas tarefas e colaborar atrav\u00e9s da cria\u00e7\u00e3o de notas internas.<\/p>\n<ul>\n<li>A <a href=\"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/live-chat-application\/\">aplica\u00e7\u00e3o<\/a> de chat OneDesk Live permite-lhe resolver instantaneamente os pedidos do cliente. Tamb\u00e9m pode anexar documentos essenciais para os seus clientes imediatamente.<\/li>\n<li>Envolva-se e colabore com os membros da sua equipa atrav\u00e9s da Caixa de Entrada Interna OneDesk. Contacte mais membros da sua equipa adicionando mais utilizadores \u00e0s suas conversas. Anexe e partilhe documentos com a sua equipa para produzir uma maior qualidade de trabalho.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4867d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d4867d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d5854b\" data-id=\"1d5854b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395e8ab elementor-widget elementor-widget-heading\" data-id=\"395e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatiza\u00e7\u00e3o do fluxo de trabalho<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c62f2 elementor-widget elementor-widget-text-editor\" data-id=\"83c62f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/pt-pt\/automatizacao-o-seu-trabalho-com-onedesk\/\">A automatiza\u00e7\u00e3o do fluxo de trabalho <\/a>\u00e9 uma caracter\u00edstica poderosa dentro do OneDesk. Automatizar a\u00e7\u00f5es espec\u00edficas que requerem entrada manual repetitiva dos seus agentes de suporte. Isto significa que voc\u00ea pode automatizar bilhetes, tarefas, funcionalidades e outros itens no OneDesk. Pode adicionar um conjunto de comandos para realizar a automatiza\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c0843b\" data-id=\"4c0843b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e930d elementor-widget elementor-widget-image\" data-id=\"86e930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png\" class=\"attachment-large size-large wp-image-186048\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png 985w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-300x105.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-768x268.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-859x300.png 859w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-255x89.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-229x80.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-480x168.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-500x175.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-750x262.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-360x126.png 360w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b200d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b200d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7a0e38\" data-id=\"a7a0e38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fac43 elementor-widget elementor-widget-image\" data-id=\"41fac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"314\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png\" class=\"attachment-large size-large wp-image-66936\" alt=\"Base de conhecimentos de TI\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png 698w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-300x135.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-667x300.png 667w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-255x115.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-178x80.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-89x40.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-480x216.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-500x225.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-360x162.png 360w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a41a7\" data-id=\"06a41a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee2a51 elementor-widget elementor-widget-heading\" data-id=\"fee2a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aplica\u00e7\u00e3o base de conhecimentos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afde06 elementor-widget elementor-widget-text-editor\" data-id=\"0afde06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk oferece uma aplica\u00e7\u00e3o de Base de Conhecimento incorporada para utilizadores e clientes. A Base de Conhecimento permite que os clientes encontrem respostas a perguntas comumente feitas. Os agentes de suporte podem facilmente levar os clientes aos artigos da base de <a href=\"https:\/\/onedesk.com\/pt-pt\/como-permitir-e-usar-a-base-de-conhecimento-onedesk\/\">conhecimentos,<\/a> colando os links para as conversas ao vivo.<\/p>\n<ul>\n<li>Carrede artigos de autoajuda que direcionem os clientes com orienta\u00e7\u00e3o passo a passo para resolver erros t\u00e9cnicos comuns.<\/li>\n<li>Forne\u00e7a visuais atrav\u00e9s da inclus\u00e3o de v\u00eddeos para permitir que os seus clientes tenham uma melhor compreens\u00e3o dos processos.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cdb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72cdb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b801272\" data-id=\"b801272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b07585 elementor-widget elementor-widget-heading\" data-id=\"6b07585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portal web do cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"e36e5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O <a href=\"https:\/\/onedesk.com\/videos-using-onedesk\/what-can-customers-see-on-the-customer-portal\/\">portal web do cliente<\/a> OneDesk permite que os clientes enviem, rastreiem e comuniquem os seus pedidos. Pode decidir quais as propriedades a adicionar ao webform como forma de proporcionar mais transpar\u00eancia aos clientes.<\/p>\n<ul>\n<li>Enviar: Os clientes podem direcionar os seus pedidos atrav\u00e9s de formatos web no portal web.<\/li>\n<li>Track: Com base nas propriedades adicionadas \u00e0 forma web, os clientes podem monitorizar o progresso dos seus bilhetes.<\/li>\n<li>Discuta: Caso os clientes queiram mais informa\u00e7\u00f5es sobre o progresso do seu bilhete, podem discuti-lo com os agentes de suporte via e-mail ou chat ao vivo.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ec2eb\" data-id=\"08ec2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b6a07 elementor-widget elementor-widget-image\" data-id=\"b8b6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png\" class=\"attachment-large size-large wp-image-127110\" alt=\"Portal de bilh\u00e9tica de TI\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png 621w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10-300x145.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee62fd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee62fd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aad484b\" data-id=\"aad484b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4e59b elementor-widget elementor-widget-image\" data-id=\"ed4e59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png\" class=\"attachment-large size-large wp-image-186549\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-287x300.png 287w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-255x266.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-480x502.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-500x523.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-360x376.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c9b811\" data-id=\"5c9b811\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6364d elementor-widget elementor-widget-heading\" data-id=\"df6364d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cria\u00e7\u00e3o de bilhetes no OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce662a elementor-widget elementor-widget-text-editor\" data-id=\"dce662a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os bilhetes s\u00e3o pedidos de clientes que requerem a\u00e7\u00e3o imediata. <a href=\"https:\/\/onedesk.com\/nl\/videos\/aanmaken-tickets-en-taken-in-onedesk\/\">Os bilhetes podem ser criados de v\u00e1rias formas<\/a> dentro do software de suporte de TI da OneDesk.<\/p>\n<ul>\n<li>Conversas: Os bilhetes podem ser capturados a partir de conversas ao vivo do cliente a partir de conversas ao vivo da OneDesk.<\/li>\n<li>Webforms: Os clientes podem criar bilhetes enviando os seus pedidos atrav\u00e9s dos formatos web no portal da web.<\/li>\n<li>Integra\u00e7\u00f5es: Os bilhetes podem ser criados automaticamente quando integra o OneDesk com outras aplica\u00e7\u00f5es.<\/li>\n<li>E-mail de suporte: Reencamicamente o seu email de suporte para o seu email OneDesk converte automaticamente pedidos de e-mail para bilhetes.<\/li>\n<li>Entrada Manual: Os utilizadores internos podem introduzir manualmente informa\u00e7\u00f5es para criar bilhetes.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f34d07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f34d07f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbb0df9\" data-id=\"fbb0df9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3528cf9 elementor-widget elementor-widget-heading\" data-id=\"3528cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estado do ciclo de vida dos bilhetes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce622 elementor-widget elementor-widget-text-editor\" data-id=\"10ce622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Aberto:<\/strong> Este \u00e9 o estado padr\u00e3o do bilhete quando foi criado pela primeira vez.<\/p>\n<p><strong>Em curso:<\/strong> O estado do bilhete muda para &#8220;Em Progresso&#8221;, quando o trabalho \u00e9 feito no bilhete. Por exemplo, um utilizador poderia adicionar folhas de tempo manualmente ou atrav\u00e9s do temporizador, o que mudaria o estado imediatamente.<\/p>\n<p><strong>Cliente pendente: <\/strong> Uma vez que responde a um cliente criando uma conversa dentro do bilhete, o estado do bilhete muda de aberto para o cliente pendente.<\/p>\n<p><strong>Agente pendente: <\/strong> O estado do bilhete do Agente Pendente ocorre quando o cliente responde ao agente de suporte.<\/p>\n<p><strong>Fechado: <\/strong> O estado do bilhete fechado significa que o bilhete \u00e9 resolvido pelo agente de apoio e n\u00e3o requer mais nenhuma a\u00e7\u00e3o.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d516db1\" data-id=\"d516db1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69b3027 elementor-widget elementor-widget-image\" data-id=\"69b3027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118207\" alt=\"Estatutos Configur\u00e1veis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17756a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17756a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a98fef\" data-id=\"6a98fef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966e7c6 elementor-widget elementor-widget-image\" data-id=\"966e7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png\" class=\"attachment-large size-large wp-image-186199\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-300x255.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-353x300.png 353w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-255x217.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-94x80.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-47x40.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-480x408.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-500x425.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-360x306.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f22d62\" data-id=\"8f22d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7311958 elementor-widget elementor-widget-heading\" data-id=\"7311958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Convers\u00e3o de bilhetes para tarefas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a085e8 elementor-widget elementor-widget-text-editor\" data-id=\"7a085e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com o software de bilhete de ajuda oneDesk, pode converter bilhetes em tarefas. As tarefas s\u00e3o criadas quando os agentes de suporte precisam de realizar trabalhos adicionais para resolver os pedidos dos clientes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8019eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8019eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af6fadf\" data-id=\"af6fadf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f11d16 elementor-widget elementor-widget-heading\" data-id=\"2f11d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estado do ciclo de vida das tarefas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b7ab elementor-widget elementor-widget-text-editor\" data-id=\"3b6b7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Aberto:<\/strong> Este \u00e9 o estado padr\u00e3o das tarefas quando criado.<br \/><strong>Em curso:<\/strong> Sempre que os utilizadores adicionam folhas de tempo \u00e0 tarefa, o estado do bilhete muda para em curso.<br \/><strong>Reaberto: <\/strong> Quando uma tarefa fechada requer mais trabalho por parte do utilizador, o utilizador pode simplesmente reabrir o bilhete, permitindo a mudan\u00e7a de estado.<br \/><strong>Fechado:<\/strong> As tarefas s\u00e3o encerradas quando os utilizadores completam a tarefa em quest\u00e3o<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bbb1f2\" data-id=\"2bbb1f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924afbc elementor-widget elementor-widget-image\" data-id=\"924afbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"348\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png\" class=\"attachment-large size-large wp-image-70243\" alt=\"Ticket_Statuses\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png 634w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-300x165.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-547x300.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-255x140.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-146x80.png 146w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-73x40.png 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-480x263.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-500x274.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-360x198.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-594330b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594330b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98d1b51\" data-id=\"98d1b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b934614 elementor-widget elementor-widget-heading\" data-id=\"b934614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de Gest\u00e3o de Suporte de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d054bf elementor-widget elementor-widget-text-editor\" data-id=\"8d054bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk \u00e9 uma aplica\u00e7\u00e3o vers\u00e1til que tamb\u00e9m serve como uma das muitas ferramentas de gest\u00e3o de suporte de servi\u00e7o de TI para a sua equipa. Como um software altamente configur\u00e1vel, voc\u00ea pode fazer muitas personaliza\u00e7\u00f5es no OneDesk. Estas personaliza\u00e7\u00f5es permitem \u00e0 sua equipa melhorar o seu desempenho e, em \u00faltima an\u00e1lise, gerir melhor os seus pedidos de servi\u00e7o<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1b2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1b2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20b5050\" data-id=\"20b5050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07ad239 elementor-widget elementor-widget-image\" data-id=\"07ad239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png\" class=\"attachment-large size-large wp-image-118218\" alt=\"Tipos Configur\u00e1veis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-360x277.png 360w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb02628\" data-id=\"fb02628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4609041 elementor-widget elementor-widget-heading\" data-id=\"4609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Criar mais tipos de bilhetes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3107f elementor-widget elementor-widget-text-editor\" data-id=\"5c3107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voc\u00ea pode criar at\u00e9 10 <a href=\"https:\/\/onedesk.com\/nl\/videos\/ticket-configuratie-opties\/\">tipos de bilhetes<\/a> atrav\u00e9s das defini\u00e7\u00f5es de administra\u00e7\u00e3o OneDesk.<\/p>\n<p>Ative ou desativar quaisquer tipos de bilhetes de acordo com as suas necessidades.<\/p>\n<p>Escolha \u00edcones de bilhete adequados com base no seu tipo de bilhete.<\/p>\n<p>Nomeie ou mude o nome dos tipos de bilhetes ou altere a visibilidade dos bilhetes, permitindo ou desativando o item.<\/p>\n<p>Cada tipo de bilhete tem o seu e-mail dedicado no OneDesk. Por exemplo, o e-mail associado para bilhetes \u00e9 ticket@ (o nome da sua organiza\u00e7\u00e3o).onedesk.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8741f8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8741f8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754282a\" data-id=\"754282a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ffed8c elementor-widget elementor-widget-heading\" data-id=\"8ffed8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adicionar detalhes do bilhete<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df8f97 elementor-widget elementor-widget-text-editor\" data-id=\"8df8f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Inclua mais informa\u00e7\u00f5es no formul\u00e1rio de cria\u00e7\u00e3o de bilhetes utilizando <a href=\"https:\/\/onedesk.com\/videos\/setting-up-custom-fields-in-onedesk\/\">campos personalizados.<\/a> A OneDesk serve como um software de gest\u00e3o de mesa de ajuda de TI, permitindo que voc\u00ea e a sua equipa criem um formul\u00e1rio de bilhete altamente informativo. Um formul\u00e1rio de bilhete detalhado permite que as suas equipas tenham uma perspetiva de como geriram bem o seu trabalho. Isto serve de guia para melhorar o desempenho no futuro.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fffa13\" data-id=\"6fffa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6f671 elementor-widget elementor-widget-image\" data-id=\"dd6f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"943\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png\" class=\"attachment-large size-large wp-image-101051\" alt=\"Campos Personalizados\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-300x276.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-768x708.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1536x1415.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-326x300.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-977x900.png 977w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-255x235.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-87x80.png 87w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-480x442.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-500x461.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-750x691.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-360x332.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields.png 1628w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce16d27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce16d27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60f6bc5\" data-id=\"60f6bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6057a01 elementor-widget elementor-widget-image\" data-id=\"6057a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186409\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee31a18\" data-id=\"ee31a18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e797d elementor-widget elementor-widget-heading\" data-id=\"f2e797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adicionar SLAs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e7189 elementor-widget elementor-widget-text-editor\" data-id=\"c7e7189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLAs s\u00e3o acordos de n\u00edvel de servi\u00e7o com o cliente e o fornecedor. Define o tempo de resposta e resolu\u00e7\u00e3o dos itens. A OneDesk permite-lhe criar <a href=\"https:\/\/onedesk.com\/es\/videos\/acuerdos-de-nivel-de-servicio-slas-in-onedesk\/\">SLAs <\/a>para os seus clientes empresariais. Com a funcionalidade OneDesk Workflow Automation, pode notificar os assignes de quaisquer infra\u00e7\u00f5es futuras.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8625bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8625bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b15685a\" data-id=\"b15685a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706bd43 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"706bd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c991a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c991a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec77a59\" data-id=\"ec77a59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0201cd0 elementor-widget elementor-widget-heading\" data-id=\"0201cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Leia mais sobre a bilh\u00e9tica de TI usando o OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d57cec elementor-widget elementor-widget-text-editor\" data-id=\"9d57cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/pt-pt\/como-um-it-outsourcing-empresa-usa-onedesk-para-gerir-o-seu-trabalho\/\">Como uma empresa de outsourcing de TI usa o OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/it-support-company-use-onedesk-for-helpdesk\/\">Como uma empresa de suporte de TI usa o OneDesk para o seu Help Desk<\/a><br \/><a href=\"https:\/\/onedesk.com\/using-onedesk-for-office-it-departments\/\">Utiliza\u00e7\u00e3o do OneDesk para departamentos de TI de escrit\u00f3rio<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-manufacturer-uses-onedesk-to-manage-its-it-helpdesk-development-and-process-automation\/\">Como um fabricante usa o OneDesk para gerir o seu helpdesk de TI<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-materials-distributor-uses-onedesk-to-manage-it-tickets-and-projects\/\">Como um distribuidor usa o OneDesk para gerir bilhetes e projetos de TI<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-security-firm-uses-onedesk-to-both-support-their-customers-and-develop-their-own-product\/\">Como uma empresa de SEGURAN\u00c7A DE TI usa a OneDesk para apoiar os seus clientes e desenvolver o seu pr\u00f3prio produto.<\/a><br \/><a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">OneDesk integra-se com Slack<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software de bilh\u00e9tica de TI O software de bilh\u00e9tica de TI permite que clientes ou colaboradores enviem pedidos de e-mail para a equipa de suporte. Estes pedidos s\u00e3o depois convertidos em bilhetes, permitindo aos agentes tomar medidas para resolver o bilhete. Aqui est\u00e3o alguns benef\u00edcios de incorporar um Sistema de Balc\u00e3o de Ajuda de TI [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":66504,"parent":67627,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66575","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>| de software de bilh\u00e9tica de TI Caracter\u00edsticas | OneDesk<\/title>\n<meta name=\"description\" content=\"Gerencie os pedidos dos clientes de v\u00e1rias plataformas com um robusto software de bilh\u00e9tica de TI. 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