{"id":66794,"date":"2021-03-12T13:46:46","date_gmt":"2021-03-12T13:46:46","guid":{"rendered":"https:\/\/onedesk.com\/ticket-portal-software\/"},"modified":"2023-09-27T17:15:28","modified_gmt":"2023-09-27T17:15:28","slug":"ticket-portal-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/ticket-portal-software\/","title":{"rendered":"Software portal de bilhetes"},"content":{"rendered":"\t\t
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Software portal de bilhetes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Forne\u00e7a ferramentas para seus clientes e usu\u00e1rios finais com o OneDesk. Nosso software de portal de t\u00edquetes permite que os clientes enviem t\u00edquetes, visualizem o progresso, colaborem e muito mais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"aplicativo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Software portal de bilhetes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O software do portal de bilhetes OneDesk exibe o ciclo de progress\u00e3o dos bilhetes para os seus utilizadores finais. Al\u00e9m do ciclo de progress\u00e3o, os solicitadores de bilhetes tamb\u00e9m s\u00e3o fornecidos ferramentas do portal de bilhetes para fomentar a comunica\u00e7\u00e3o com o prestador de servi\u00e7os, publicar bilhetes e m\u00f3dulos de forma\u00e7\u00e3o de acesso. O sistema de porta de bilhetes<\/a> inclui a aplica\u00e7\u00e3o live chat, webform e knowledgebase para proporcionar ao p\u00fablico visualiza\u00e7\u00e3o mais transpar\u00eancia, oportunidades de colabora\u00e7\u00e3o e controlo no servi\u00e7o que recebem. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sistema portal de bilhetes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O sistema de portais de bilhetes OneDesk \u00e9 altamente configur\u00e1vel<\/a> e pode ser personalizado de acordo com as necessidades dos clientes. Voc\u00ea e a sua equipa podem adicionar o seu log\u00f3tipo e as cores da empresa para construir o seu sistema de porta-bilhetes. Ao mesmo tempo, a sua equipa tem o controlo de decidir que informa\u00e7\u00f5es apresentar no portal. Por exemplo, voc\u00ea pode fornecer total transpar\u00eancia aos seus clientes, incluindo detalhes sobre o processo de resolu\u00e7\u00e3o de bilhetes ou apresentar uma pe\u00e7a de informa\u00e7\u00e3o muito geral sobre os bilhetes solicitados. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Software portal de bilhetes online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk \u00e9 um software online do portal de bilhetes que pode ser acedido em v\u00e1rios dispositivos com acesso WIFI. Como um sistema de portal online, o OneDesk supera todos os erros t\u00e9cnicos associados \u00e0s aplica\u00e7\u00f5es inhouse. Ao simplesmente selecionar um plano de subscri\u00e7\u00e3o,<\/a>a sua organiza\u00e7\u00e3o pode eliminar o custo de constru\u00e7\u00e3o de software propriet\u00e1rio. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"portal\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Software do Portal de Bilhetes de Problemas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O software do portal de bilhetes OneDesk Trouble exibe informa\u00e7\u00f5es sobre as interven\u00e7\u00f5es es feitas pelo prestador de servi\u00e7os para resolver o bilhete problem\u00e1tico. Com o sistema OneDesk Portal, pode incluir v\u00e1rias informa\u00e7\u00f5es sobre o ciclo de progress\u00e3o dos bilhetes.<\/a> Por exemplo, os clientes podem seguir bilhetes e projetos dentro do portal e receber informa\u00e7\u00f5es sempre que o agente trabalha nestes itens. Os agentes de suporte tamb\u00e9m podem manter o cliente no loop, fornecendo atualiza\u00e7\u00f5es cada vez que um estado de ciclo de vida do bilhete muda. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Portal do Bilhete Helpdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O Portal de Bilhetes OneDesk Helpdesk serve um sistema centralizado que fornece recursos t\u00e9cnicos aos seus clientes. Os clientes podem utilizar o portal para solicitar servi\u00e7os e resolver problemas t\u00e9cnicos gerais. Uma das propriedades \u00fanicas da OneDesk \u00e9 que oferece recursos de autoajuda<\/a> para reduzir as interven\u00e7\u00f5es dos agentes. Assim, apenas os pedidos de apoio mais complexos s\u00e3o escalados para apoiar os agentes. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Software do Portal da Bilh\u00e9tica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O OneDesk Ticketing Portal Software inclui uma s\u00e9rie de aplica\u00e7\u00f5es de clientes que servem diferentes prop\u00f3sitos. Os utilizadores internos podem adicionar mais aplica\u00e7\u00f5es ao cliente ao portal de acordo com os objetivos da empresa. Como software do portal de bilh\u00e9tica, o OneDesk d\u00e1-lhe o controlo para fornecer v\u00e1rias informa\u00e7\u00f5es sobre o bilhete. Pode incluir detalhes sobre o planeamento. A propriedade de acabamento planeada e planeada apresenta o qu\u00e3o bem o seu plano de tarefas combina com o seu trabalho real. O objetivo \u00e9 personalizar a informa\u00e7\u00e3o oferecida para proporcionar a melhor experi\u00eancia ao cliente. Pode at\u00e9 mostrar detalhes sobre o agente que est\u00e1 a trabalhar nos bilhetes de apoio. Ao publicar o nome do destinat\u00e1rio, humaniza a experi\u00eancia de suporte e tamb\u00e9m mostra a responsabilidade do agente por uma tarefa ou bilhete. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Automatiza\u00e7\u00e3o de bilhetes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As automatiza\u00e7\u00f5es de fluxo de trabalho OneDesk permitem \u00e0 sua equipa automatizar os bilhetes,<\/a> encaminhando-os para a equipa designada com base em diferentes propriedades. Por exemplo, pode filtrar os pedidos de bilhete do cliente de acordo com as palavras-chave. Para gerir melhor a tarefa de alta prioridade, pode atribuir esses bilhetes aos agentes mais experientes da sua equipa. Os bilhetes tamb\u00e9m podem ser encaminhados para o gestor de acordo com o estado do ciclo de vida para monitorizar a conclus\u00e3o dos projetos. Pode definir as suas regras para automatiza\u00e7\u00f5es de fluxo de trabalho para agilizar o seu fluxo de trabalho. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"respostas\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Perguntas frequentes sobre sistemas de bilh\u00e9tica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O que \u00e9 um portal de bilhetes?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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O OneDesk Helpdesk Ticket Portal serve um sistema centralizado que fornece recursos aos clientes. Os clientes podem usar o portal para solicitar servi\u00e7os, monitorar o progresso e resolver problemas t\u00e9cnicos gerais. Uma das propriedades \u00fanicas da OneDesk \u00e9 que oferece recursos de autoajuda para reduzir as interven\u00e7\u00f5es dos agentes.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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Quais s\u00e3o os benef\u00edcios de um sistema de portal de bilhetes?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tA vantagem mais comum \u00e9 que os sistemas helpdesk reduzem os tempos de chamada e oferecem um processo de resolu\u00e7\u00e3o de bilhetes mais r\u00e1pido. Do ponto de vista dos neg\u00f3cios, reduzir os tempos de chamada permite que os agentes se concentrem em suas tarefas e permane\u00e7am produtivos. \u00c0 medida que recursos mais valiosos s\u00e3o enviados para a base de conhecimento, os clientes est\u00e3o mais bem equipados para gerir problemas t\u00e9cnicos comuns. Os clientes tamb\u00e9m s\u00e3o beneficiados neste processo. O sistema de porta-bilhetes helpdesk inclui informa\u00e7\u00f5es relevantes e a taxa de progresso do pedido do cliente. A atualiza\u00e7\u00e3o constante permite que os clientes permane\u00e7am informados sobre as medidas que est\u00e3o a ser tomadas at\u00e9 \u00e0 resolu\u00e7\u00e3o do bilhete.<\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Saiba mais sobre o portal de bilhetes no nosso blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tOs Portais de Bilhetes e Tarefas para Clientes\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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Quais s\u00e3o os Portais de Bilhetes e Tarefas? Juntamente com a Base de Conhecimentos e o Messenger, os Portais de Bilhetes e Tarefas est\u00e3o dispon\u00edveis como novas aplica\u00e7\u00f5es web para<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tLer Mais \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\tConvidar clientes a aderir ao Portal do Cliente\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
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O Portal do Cliente OneDesk oferece um espa\u00e7o facilmente acess\u00edvel para os seus clientes submeterem bilhetes e visualizarem o estado dos seus itens em que a sua equipa est\u00e1 a<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tLer Mais \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Experimente o OneDesk Gr\u00e1tis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Obtenha uma avalia\u00e7\u00e3o gratuita de 14 dias. N\u00e3o \u00e9 necess\u00e1rio cart\u00e3o de cr\u00e9dito. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tInscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Software portal de bilhetes Forne\u00e7a ferramentas para seus clientes e usu\u00e1rios finais com o OneDesk. Nosso software de portal de t\u00edquetes permite que os clientes enviem t\u00edquetes, visualizem o progresso, colaborem e muito mais. Sign up free! Software portal de bilhetes O software do portal de bilhetes OneDesk exibe o ciclo de progress\u00e3o dos bilhetes […]<\/p>\n","protected":false},"author":24,"featured_media":66504,"parent":67363,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-66794","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nSolu\u00e7\u00e3o de software do portal de bilhetes | Caracter\u00edsticas | OneDesk<\/title>\n<meta name=\"description\" content=\"Mantenha os seus clientes informados atrav\u00e9s do Software Portal de Bilhetes OneDesk. 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