{"id":66795,"date":"2021-03-12T13:46:49","date_gmt":"2021-03-12T13:46:49","guid":{"rendered":"https:\/\/onedesk.com\/conhecimento-base-software\/"},"modified":"2023-09-27T17:27:20","modified_gmt":"2023-09-27T17:27:20","slug":"conhecimento-base-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/conhecimento-base-software\/","title":{"rendered":"Software base de conhecimento"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66795\" class=\"elementor elementor-66795 elementor-48713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cac25ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cac25ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14301a03\" data-id=\"14301a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62c1a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62c1a61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3faa22\" data-id=\"b3faa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16bbc12b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16bbc12b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6d3043\" data-id=\"c6d3043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f622ff1 elementor-widget elementor-widget-heading\" data-id=\"5f622ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software base de conhecimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a569ac elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"0a569ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd477e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd477e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837776e\" data-id=\"3837776e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce5e759 elementor-widget elementor-widget-image\" data-id=\"ce5e759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-66831\" alt=\"Base de conhecimentos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be45196\" data-id=\"4be45196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc2bff5 elementor-widget elementor-widget-heading\" data-id=\"7cc2bff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software base de conhecimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d69f4d7 elementor-widget elementor-widget-text-editor\" data-id=\"3d69f4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O Software Base de Conhecimento da OneDesk permite que os utilizadores utilizem uma aplica\u00e7\u00e3o de autoajuda para encontrar respostas \u00e0s suas perguntas frequentes. A Base de Conhecimento abriga muitos artigos para ajudar a resolver quaisquer problemas t\u00e9cnicos que um utilizador possa encontrar sem ter de pedir aos seus agentes de suporte. Utilizando a <a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">aplica\u00e7\u00e3o OneDesk Knowledge Base,<\/a>pode criar diferentes tipos de bilhetes, carregar v\u00eddeos e imagens para ajudar a responder a quest\u00f5es que os utilizadores possam ter. Os utilizadores podem pesquisar artigos que sejam relevantes para o seu inqu\u00e9rito atrav\u00e9s de pesquisas de palavras-chave.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b75ad9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b75ad9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d709a16\" data-id=\"3d709a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c90b42 elementor-widget elementor-widget-heading\" data-id=\"64c90b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de bilhete de apoio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8054ed elementor-widget elementor-widget-text-editor\" data-id=\"7e8054ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de suporte de bilhetes \u00e9 ainda mais potente com uma Base de Conhecimento integrada. Quando um <a href=\"https:\/\/onedesk.com\/pt-pt\/criacao-your-onedesk-to-support-multiple-products-or-services\/\">bilhete de apoio<\/a> estiver conclu\u00eddo, pode facilmente converter esta tarefa num artigo. Basta atribu\u00ed-lo a algu\u00e9m para polir para que esteja pronto para ser publicado nesta aplica\u00e7\u00e3o de cliente. Isto permite uma maior produtividade, uma vez que menos tempo \u00e9 gasto a escrever artigos do zero. O software integrado de Base de Conhecimento e Suporte de Bilhetes permite que os clientes se sirvam como podem procurar uma palavra-chave para responder \u00e0s suas perguntas que normalmente seriam o resultado de um bilhete de suporte<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-393e00d7\" data-id=\"393e00d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d13c09 elementor-widget elementor-widget-image\" data-id=\"6d13c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png\" class=\"attachment-large size-large wp-image-66821\" alt=\"Software de suporte de base de conhecimento\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png 618w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-290x300.png 290w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-255x264.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-480x497.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-500x518.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-360x373.png 360w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700a77ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700a77ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44c0ace3\" data-id=\"44c0ace3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1142c46 elementor-widget elementor-widget-image\" data-id=\"1142c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"604\" height=\"378\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png\" class=\"attachment-large size-large wp-image-66824\" alt=\"Base de conhecimento e rastreador de tarefas\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png 604w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-300x188.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-479x300.png 479w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-255x160.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-128x80.png 128w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-64x40.png 64w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-480x300.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-500x313.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-360x225.png 360w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40baaee0\" data-id=\"40baaee0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14074011 elementor-widget elementor-widget-heading\" data-id=\"14074011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de conhecimento e rastreador de tarefas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3568c8a6 elementor-widget elementor-widget-text-editor\" data-id=\"3568c8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Base de Conhecimento da OneDesk integra-se na gest\u00e3o de tarefas para aumentar a quantidade de conte\u00fado na sua Base de Conhecimento. Esta aplica\u00e7\u00e3o funciona perfeitamente com a gest\u00e3o de tarefas e permite-lhe criar conte\u00fado e atribuir artigos para que os seus utilizadores escrevam. As funcionalidades de gest\u00e3o de tarefas permitem-lhe agendar os seus artigos, bem como categorizar os status para que possa funilizar o que precisa de ser conclu\u00eddo.<\/p>\n<p>Os benef\u00edcios de ter uma Base de Conhecimento integrada na gest\u00e3o de tarefas incluem:<\/p>\n<ul>\n<li>Melhora a produtividade \u00e0 medida que os utilizadores passam menos tempo a pedir ajuda aos agentes<\/li>\n<li>Permite um processo de embarque suave para novos utilizadores, uma vez que estes artigos podem incluir m\u00f3dulos de forma\u00e7\u00e3o<\/li>\n<li>Fornece conte\u00fado atualizado, uma vez que as tarefas est\u00e3o sempre a ser atribu\u00eddas aos utilizadores para escrever novos artigos<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-770caad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"770caad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09c92c3\" data-id=\"09c92c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf4b64 elementor-widget elementor-widget-heading\" data-id=\"4cf4b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Software de base de conhecimento de mesa de ajuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4ef35 elementor-widget elementor-widget-text-editor\" data-id=\"ec4ef35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ter uma Base de Conhecimento integrada permite que a sua equipa de ajuda funcione de forma mais eficiente. Os artigos est\u00e3o a ser publicados na Base de Conhecimento para responder a perguntas frequentes. Esta plataforma n\u00e3o s\u00f3 permite que os clientes descubram respostas no seu pr\u00f3prio tempo, como tamb\u00e9m permite que os seus agentes de mesa de ajuda redirecionem os clientes para artigos pr\u00e9-escritos para responder \u00e0s suas perguntas. A equipa de help desk pode ent\u00e3o avaliar o que \u00e9 uma pergunta sem resposta e, em seguida, emitir um bilhete para criar um artigo para responder a esta pergunta.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-613bb7d\" data-id=\"613bb7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ebb46 elementor-widget elementor-widget-image\" data-id=\"56ebb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"553\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png\" class=\"attachment-large size-large wp-image-66826\" alt=\"Software de base de conhecimento de mesa de ajuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-768x425.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-542x300.png 542w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-255x141.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-145x80.png 145w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-480x265.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-500x277.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-750x415.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-360x199.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a8273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a8273\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3335527\" data-id=\"3335527\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1adc7 elementor-widget elementor-widget-image\" data-id=\"fb1adc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png\" class=\"attachment-large size-large wp-image-66830\" alt=\"Plataforma de apoio a bilhetes e base de conhecimentos\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-300x283.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-318x300.png 318w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-255x240.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-85x80.png 85w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-480x452.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-500x471.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-360x339.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c56a4fe\" data-id=\"c56a4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea665f elementor-widget elementor-widget-heading\" data-id=\"fea665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plataforma de suporte de bilhete de mesa de ajuda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6de879 elementor-widget elementor-widget-text-editor\" data-id=\"f6de879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O sistema de suporte com t\u00edquetes da OneDesk permite que os usu\u00e1rios emitam t\u00edquetes com uma pergunta n\u00e3o respondida do cliente. No entanto, com uma plataforma integrada base de conhecimento, agora simplifica este processo para aumentar a produtividade nos seus utilizadores, uma vez que podem simplesmente responder \u00e0 inquiri\u00e7\u00e3o de um cliente com um link para o artigo da sua Base de Conhecimento. A funcionalidade de suporte com bilhete tamb\u00e9m permite ao utilizador converter um bilhete de apoio para um artigo uma vez que tenha sido devidamente avaliado para que possa ser distribu\u00eddo para qualquer pessoa com quest\u00f5es semelhantes. Voc\u00ea pode ligar um v\u00eddeo sobre estes bilhetes, ou anexar imagens para ajudar na resposta a estas perguntas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfe2f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfe2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7851ae9\" data-id=\"7851ae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b74f45 elementor-widget elementor-widget-heading\" data-id=\"8b74f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Um software de mesa de ajuda com uma app base de conhecimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72bfa4 elementor-widget elementor-widget-text-editor\" data-id=\"d72bfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O software de mesa de ajuda facilita o processo de comunica\u00e7\u00e3o entre agentes e clientes. Com uma Base de Conhecimento integrada, este processo torna-se ainda mais f\u00e1cil, uma vez que pode redirecionar os clientes para encontrar respostas mais rapidamente. Pode utilizar o balc\u00e3o de ajuda para <a href=\"https:\/\/onedesk.com\/de\/videos\/the-onedesk-live-chat-messenger\/\">conversar<\/a> com os clientes para encontrar not\u00edcias que possa potencialmente adicionar a esta plataforma. Pode facilmente pesquisar um artigo na Base de Conhecimento para ver se foi escrito e atualizar constantemente o artigo com novos pedidos relacionados dos clientes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565fe21\" data-id=\"565fe21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47450a8 elementor-widget elementor-widget-image\" data-id=\"47450a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"492\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png\" class=\"attachment-large size-large wp-image-66851\" alt=\"Por que precisa de software de mesa de ajuda com base de conhecimento\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png 822w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-768x460.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-501x300.png 501w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-255x153.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-134x80.png 134w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-67x40.png 67w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-480x287.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-500x299.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-750x449.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-360x215.png 360w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-791fab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791fab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bd57fec\" data-id=\"6bd57fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2024655 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2024655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/?page_id=246671\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35261ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35261ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345df62\" data-id=\"345df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5351c3b elementor-widget elementor-widget-heading\" data-id=\"5351c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Leia mais sobre a App OneDesk KB<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce38a6 elementor-widget elementor-widget-text-editor\" data-id=\"bce38a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/pt-pt\/como-usar-o-onedesk-conhecimento-base\/\">Como utilizar a Base de Conhecimento<\/a><br \/><a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">V\u00eddeo: A App Knowledgebase<\/a><br \/><a href=\"https:\/\/onedesk.com\/pt-pt\/como-permitir-e-usar-a-base-de-conhecimento-onedesk\/\">Como Ativar e Utilizar a Base de Conhecimentos<\/a><br \/><a href=\"https:\/\/onedesk.com\/pt-pt\/como-a-imobiliaria-broker-uses-onedesk-to-capture-design-request-tickets\/\">Como um corretor imobili\u00e1rio captura bilhetes de pedido de design<\/a><br \/>Como incorporar a base de conhecimentos no seu website usando um iFrame\/a Alterar o aspeto e a sensa\u00e7\u00e3o das suas aplica\u00e7\u00f5es de clientes<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Software base de conhecimento Sign up free! Software base de conhecimento O Software Base de Conhecimento da OneDesk permite que os utilizadores utilizem uma aplica\u00e7\u00e3o de autoajuda para encontrar respostas \u00e0s suas perguntas frequentes. A Base de Conhecimento abriga muitos artigos para ajudar a resolver quaisquer problemas t\u00e9cnicos que um utilizador possa encontrar sem ter [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":66504,"parent":67363,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-66795","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solu\u00e7\u00e3o de software de base de conhecimento | Caracter\u00edsticas | OneDesk<\/title>\n<meta name=\"description\" content=\"Deixe que os seus clientes encontrem respostas \u00e0s suas perguntas dentro do software base de conhecimentos OneDesk para permitir que os seus agentes se concentrem em tarefas produtivas em m\u00e3os.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/aplicativos-de-clientes\/conhecimento-base-software\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solu\u00e7\u00e3o de software de base de conhecimento | Caracter\u00edsticas | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Deixe 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