{"id":67662,"date":"2021-03-12T14:16:40","date_gmt":"2021-03-12T14:16:40","guid":{"rendered":"https:\/\/onedesk.com\/servicos-de-o-lo\/"},"modified":"2023-08-08T20:14:45","modified_gmt":"2023-08-08T20:14:45","slug":"servicos-de-o-lo","status":"publish","type":"page","link":"https:\/\/onedesk.com\/pt-pt\/industrias\/servicos-de-o-lo\/","title":{"rendered":"Servi\u00e7os de TI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"67662\" class=\"elementor elementor-67662 elementor-41712\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-381bfd43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"381bfd43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4f53b8ea\" data-id=\"4f53b8ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b9a93a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b9a93a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c1e557f\" data-id=\"c1e557f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03d7968 elementor-widget elementor-widget-heading\" data-id=\"03d7968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Servi\u00e7os de TI e Gest\u00e3o de Projetos de TI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9a90022 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a90022\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae81040\" data-id=\"ae81040\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c76d67e elementor-widget elementor-widget-text-editor\" data-id=\"c76d67e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Os departamentos de TI internos e as empresas de TI externas usam o OneDesk como a solu\u00e7\u00e3o de software tudo-em-um. Com o balc\u00e3o de ajuda completo e a gest\u00e3o de projetos, o OneDesk pode ajudar as equipas de TI a gerir e resolver os problemas mais rapidamente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c47be6 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"8c47be6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2b432 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2b432\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8739187\" data-id=\"8739187\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-500f5b1 elementor-widget elementor-widget-heading\" data-id=\"500f5b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Porqu\u00ea a OneDesk para a gest\u00e3o de servi\u00e7os de TI?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1fc20c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1fc20c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee86154\" data-id=\"ee86154\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72c3895 elementor-widget elementor-widget-heading\" data-id=\"72c3895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de servi\u00e7os de TI &amp; gest\u00e3o de projetos em um<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862b46a elementor-widget elementor-widget-text-editor\" data-id=\"862b46a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk fornece a combina\u00e7\u00e3o \u00fanica de software de servi\u00e7o de TI com a gest\u00e3o de projetos de TI. O nosso software fornece-lhe as ferramentas necess\u00e1rias para capturar e resolver bilhetes de servi\u00e7o de TI e gerir projetos de TI numa \u00fanica aplica\u00e7\u00e3o.<\/p>\n<p>Esta mistura perfeita de gest\u00e3o de projetos de TI &amp; balc\u00e3o de servi\u00e7o de TI significa que voc\u00ea n\u00e3o precisa comprar, aprender, integrar e alternar entre m\u00faltiplas aplica\u00e7\u00f5es para fazer o seu trabalho.<br \/>O servi\u00e7o de atendimento e o software de gest\u00e3o de projetos s\u00e3o poderosos quando combinados. Por exemplo, pode desenvolver novos pedidos de TI em projetos completos. Organize os bilhetes dentro dos projetos onde ser\u00e3o resolvidos. Ligue bilhetes para tarefas ou crie subtarefas para seus bilhetes. Ou, organizar os bilhetes de apoio de um cliente e projetos em conjunto para entregar relat\u00f3rios combinados e faturas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33ab838\" data-id=\"33ab838\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d38e65b elementor-widget elementor-widget-video\" data-id=\"d38e65b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/Xy94OzZ8mxc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390dcc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"390dcc5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78fe3d3\" data-id=\"78fe3d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0171c77 elementor-widget elementor-widget-image\" data-id=\"0171c77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"726\" height=\"556\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp\" class=\"attachment-large size-large wp-image-161868\" alt=\"tarefa kanban vista placa\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban.webp 726w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/05-kanban-300x230.webp 300w\" sizes=\"(max-width: 726px) 100vw, 726px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7fe0d3f\" data-id=\"7fe0d3f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd9b60b elementor-widget elementor-widget-heading\" data-id=\"cd9b60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gerir os seus projetos de servi\u00e7o de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2df1f2c elementor-widget elementor-widget-text-editor\" data-id=\"2df1f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De uma lista de tarefas simples, at\u00e9 uma <a href=\"https:\/\/onedesk.com\/pt-pt\/industrias\/vars-sistemas-integradores\/\">integra\u00e7\u00e3o complexa do sistema<\/a>, o OneDesk \u00e9 usado para projetos de TI de todo o tipo. O software de gest\u00e3o de projetos da OneDesk para empresas de TI suporta todo o planeamento de projetos e rastreio do ciclo de vida. As caracter\u00edsticas incluem hierarquias de tarefas profundas, placas Kanban, <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/gantt-chart\/\">gr\u00e1ficos de Gantt, cronogramas<\/a>, or\u00e7amentos, roteiros de projetos, relat\u00f3rios, gest\u00e3o de portf\u00f3lios, e muito mais.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b878ab2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b878ab2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c474e8b\" data-id=\"c474e8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bcb887 elementor-widget elementor-widget-heading\" data-id=\"1bcb887\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o segura de servi\u00e7os de TI baseados em nuvem ou no local<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40bbae9 elementor-widget elementor-widget-text-editor\" data-id=\"40bbae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk \u00e9 uma solu\u00e7\u00e3o ITSM baseada na web com um alto n\u00edvel de seguran\u00e7a. Por exemplo, os certificados SSL mant\u00eam as suas conversas de chat on-line seguras, por isso, quando os clientes est\u00e3o a enviar chaves de ativa\u00e7\u00e3o e outras informa\u00e7\u00f5es sens\u00edveis, estar\u00e3o \u00e0 vontade. A OneDesk tamb\u00e9m oferece uma solu\u00e7\u00e3o ITSM <a href=\"https:\/\/onedesk.com\/features-index\/on-premise-helpdesk-on-premise-project-management\/\">no local<\/a> para as equipas com necessidades espec\u00edficas de conformidade.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83b2614\" data-id=\"83b2614\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ed09ba elementor-widget elementor-widget-image\" data-id=\"7ed09ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"602\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp\" class=\"attachment-large size-large wp-image-161879\" alt=\"Monitorizar mensagens de e-mail\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring.webp 602w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-300x298.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/01\/EmailMonitoring-150x150.webp 150w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b36f51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b36f51\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3f18a42\" data-id=\"3f18a42\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edbffa0 elementor-widget elementor-widget-heading\" data-id=\"edbffa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Capacidades de software ITSM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19a82cb elementor-widget elementor-widget-text-editor\" data-id=\"19a82cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A OneDesk oferece uma enorme gama de capacidades para a gest\u00e3o de servi\u00e7os de TI. Continue a ler para saber mais sobre algumas das capacidades da nossa solu\u00e7\u00e3o de software.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58ec522 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"58ec522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Veja a lista completa de funcionalidades &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c89ffd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c89ffd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23ecf81\" data-id=\"23ecf81\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37ba421 elementor-widget elementor-widget-heading\" data-id=\"37ba421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Funcionalidades de gest\u00e3o de servi\u00e7os de TI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66d2f49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66d2f49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9396243\" data-id=\"9396243\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d8e9a9 elementor-tabs-alignment-center elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"0d8e9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1421\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automa\u00e7\u00e3o<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1422\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnicanal<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1423\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Integra\u00e7\u00f5es<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1424\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">Respostas Enlatadas<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1425\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Acordos de N\u00edvel de Servi\u00e7o<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1426\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Reportagem<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1421\" aria-expanded=\"false\">Automa\u00e7\u00e3o<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1421\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1421\" tabindex=\"0\" hidden=\"false\"><p>Economize tempo com <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/automacoes-de-fluxo-de-trabalho\/\">automatiza\u00e7\u00f5es flex\u00edveis<\/a>. Automatizar respostas, notificar os colegas de equipa, triagem e atribuir bilhetes de entrada, priorizar bilhetes, alterar estatutos, aplicar SLAs, criar projetos e muito mais.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1422\" aria-expanded=\"false\">Omnicanal<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1422\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1422\" tabindex=\"0\" hidden=\"hidden\"><p>Os clientes podem submeter bilhetes de v\u00e1rios canais &#8212; e-mail, chat ao vivo, webforms ou integra\u00e7\u00f5es ativadas. Todas as informa\u00e7\u00f5es sobre bilhetes s\u00e3o capturadas e voc\u00ea pode comunicar e resolver todos os bilhetes a partir do seu painel OneDesk.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1423\" aria-expanded=\"false\">Integra\u00e7\u00f5es<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1423\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1423\" tabindex=\"0\" hidden=\"hidden\"><p>A OneDesk oferece integra\u00e7\u00f5es incorporadas, integra\u00e7\u00f5es zapier e uma <a href=\"https:\/\/onedesk.com\/features\/public-api\/\">API p\u00fablica<\/a> para agilizar os seus fluxos de trabalho. Crie bilhetes a partir de conversas Slack, faturar clientes em Livros Frescos com base em <a href=\"https:\/\/onedesk.com\/pt-pt\/software-de-gestao-de-projetos\/software-de-rastreio-de-tempo\/\">folhas de tempo faturadas<\/a> OneDesk, e muito mais.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1424\" aria-expanded=\"false\">Respostas Enlatadas<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1424\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1424\" tabindex=\"0\" hidden=\"hidden\"><p>Respostas enlatadas, ou respostas guardadas, permitem reduzir o tempo de resposta a quest\u00f5es comuns. Tenha quantas respostas enlatadas precisar. As respostas enlatadas podem ter <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/respostas-salvas\/\">propriedades din\u00e2micas<\/a> que povoam automaticamente.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1425\" aria-expanded=\"false\">Acordos de N\u00edvel de Servi\u00e7o<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1425\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1425\" tabindex=\"0\" hidden=\"hidden\"><p>Utilize contratos de n\u00edvel de servi\u00e7o (SLAs) para definir o tempo de resposta e resolu\u00e7\u00e3o para bilhetes ou tarefas. No OneDesk pode ter v\u00e1rias pol\u00edticas SLA com notifica\u00e7\u00f5es personalizadas para cumprir os seus objetivos de servi\u00e7o.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1426\" aria-expanded=\"false\">Reportagem<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1426\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1426\" tabindex=\"0\" hidden=\"hidden\"><p>Gr\u00e1ficos e gr\u00e1ficos <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/analise-aplicacao\/\">de an\u00e1lise<\/a> em tempo real permitem monitorizar os seus KPI&#8217;s, incluindo tempo de resposta, tipos de bilhetes, carga de trabalho e muito mais. Os relat\u00f3rios agendados tamb\u00e9m permitem exportar e analisar dados sobre bilhetes, tarefas e projetos.  <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-05a46ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05a46ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-21c9090\" data-id=\"21c9090\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa8c39f elementor-widget elementor-widget-heading\" data-id=\"aa8c39f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Incidentes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b10c019 elementor-widget elementor-widget-text-editor\" data-id=\"b10c019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Com o software ITSM da OneDesk, os clientes ou utilizadores finais angariam bilhetes via e-mail, portal, chat, formul\u00e1rios, atrav\u00e9s de integra\u00e7\u00f5es ou presencialmente. <\/p>\n<p>Ativar tipos de bilhetes \u00fanicos- <a href=\"https:\/\/onedesk.com\/features-index\/issue-tracking\/\">problemas, incidentes<\/a>, pedidos de servi\u00e7o, ou qualquer outra coisa. Em seguida, categorize automaticamente, priorize e atribua bilhetes com base no tipo, ou outras condi\u00e7\u00f5es flex\u00edveis. Crie relat\u00f3rios ou veja an\u00e1lises em tempo real para ajudar a prevenir futuros incidentes.<\/p>\n<p>Converse em tempo real com sua equipe ou clientes para diagnosticar e resolver incidentes de TI. <a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/comecar-inicio-bilhetes-visao-geral\/\">Em cada ticket<\/a> , voc\u00ea pode anexar arquivos, criar descri\u00e7\u00f5es, vincular conversas, visualizar o hist\u00f3rico de atividades, registrar o tempo e muito mais.<\/p>\n<p>Permitir v\u00e1rias pol\u00edticas de SLA para garantir que os incidentes sejam resolvidos a tempo. Voc\u00ea e a sua equipa podem ser notificados antes ou se um SLA for violado.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-004638b\" data-id=\"004638b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-293ec23 elementor-widget elementor-widget-image\" data-id=\"293ec23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"568\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp\" class=\"attachment-medium_large size-medium_large wp-image-233130\" alt=\"sistema flex\u00edvel de bilh\u00e9tica\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types-222x300.webp 222w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d219c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d219c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bf854a\" data-id=\"3bf854a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-024accc elementor-widget elementor-widget-image\" data-id=\"024accc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169468\" alt=\"respostas autom\u00e1ticas de mesa de ajuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3deef8b\" data-id=\"3deef8b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9fc2d elementor-widget elementor-widget-heading\" data-id=\"3c9fc2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de Mudan\u00e7as<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1360f elementor-widget elementor-widget-text-editor\" data-id=\"4a1360f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gerencie os bilhetes atrav\u00e9s do seu fluxo de trabalho completo. A mensagem flex\u00edvel dentro da <a href=\"https:\/\/onedesk.com\/pt-pt\/helpdesk-software-2\/software-de-bilhetes\/\">gest\u00e3o do servi\u00e7o de TI<\/a> OneDesk permite-lhe simultaneamente manter conversas internas privadas e discuss\u00f5es separadas viradas para o cliente no mesmo bilhete.<\/p>\n<p>Crie subtasks para bilhetes de gest\u00e3o de mudan\u00e7a para criar um processo simplificado e eficaz. <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/subtascos\/\">As subtarefas<\/a> s\u00e3o tarefas completas que podem ser priorit\u00e1rias, atribu\u00eddas e movidas. No entanto, eles continuam intimamente ligados aos seus bilhetes.  <\/p>\n<p>Dinamize os processos e molde o seu pr\u00f3prio fluxo de trabalho com tipos de artigos configur\u00e1veis, automa\u00e7\u00f5es, status do ciclo de vida, notifica\u00e7\u00f5es, modelos de e-mail e muito mais.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cbe834b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cbe834b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b2ccfe\" data-id=\"0b2ccfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c0c899a elementor-widget elementor-widget-heading\" data-id=\"c0c899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gest\u00e3o de projetos de servi\u00e7os de TI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58ff66 elementor-widget elementor-widget-text-editor\" data-id=\"b58ff66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Planeie os seus projetos, tarefas, custos e hor\u00e1rio dentro do OneDesk. Integre os seus projetos com os seus pedidos ou mantenha-os separados. Funcionalidades robustas de gest\u00e3o de <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/kanban-board\/\">projetos como placas Kanban, gr\u00e1ficos<\/a> gantt, calend\u00e1rios, pontua\u00e7\u00e3o de tarefas, relacionamentos ligados e depend\u00eancias de tarefas ajudam-no a ir al\u00e9m em projetos de servi\u00e7os de TI.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09be237\" data-id=\"09be237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbae40d elementor-widget elementor-widget-image\" data-id=\"bbae40d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"487\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp\" class=\"attachment-large size-large wp-image-235484\" alt=\"vis\u00e3o mensal do calend\u00e1rio\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-1024x487.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-300x143.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month-768x365.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Calendar-Month.webp 1090w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44750c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44750c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-52257e1\" data-id=\"52257e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30092f0 elementor-widget elementor-widget-image\" data-id=\"30092f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"631\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp\" class=\"attachment-large size-large wp-image-231921\" alt=\"equipa e cliente collab\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication.webp 631w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customer_user_communication-300x294.webp 300w\" sizes=\"(max-width: 631px) 100vw, 631px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3337799\" data-id=\"3337799\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3bfe721 elementor-widget elementor-widget-heading\" data-id=\"3bfe721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trabalhe com a sua equipa de gest\u00e3o de servi\u00e7os de TI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bc64 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bc64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No OneDesk pode partilhar projetos com toda a equipa, com membros espec\u00edficos, ou mant\u00ea-los privados. Todos v\u00eaem o que lhes diz respeito e isto, por sua vez, aumentar\u00e1 a efici\u00eancia. As ferramentas de colabora\u00e7\u00e3o incorporadas em TI permitem-lhe colaborar em tempo real com colegas ao lado de conversas de clientes sem emenda. Voc\u00ea tamb\u00e9m pode ter conversa privada exclusivamente com voc\u00ea equipe. Todas as conversas podem estar ligadas a um bilhete ou tarefa, permitindo que a sua equipa trabalhe em contexto.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9065bdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9065bdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aaabf52\" data-id=\"aaabf52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b5de33 elementor-widget elementor-widget-heading\" data-id=\"5b5de33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">ITSM M\u00f3vel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0aa62e elementor-widget elementor-widget-text-editor\" data-id=\"e0aa62e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Leve consigo o seu OneDesk ITSM! A nossa aplica\u00e7\u00e3o m\u00f3vel conecta-se \u00e0 sua conta OneDesk para que possa:<\/p>\n<ul>\n<li>Acesso, cria\u00e7\u00e3o e resposta para ajudar os bilhetes de secret\u00e1ria.<\/li>\n<li>Ser notificado de novas miss\u00f5es.<\/li>\n<li>Comunique com a sua equipa ou clientes<\/li>\n<li>Fa\u00e7a login com temporizadores e folhas de tempo.<\/li>\n<li>Crie novas tarefas e submeta-as aos seus projetos.<\/li>\n<li>Atualizar o estado ou o progresso dos bilhetes ou tarefas<\/li>\n<li>Anexar ficheiros ou adicionar detalhes a bilhetes ou tarefas<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6c643ab\" data-id=\"6c643ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64355e1 elementor-widget elementor-widget-image\" data-id=\"64355e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"730\" height=\"909\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp\" class=\"attachment-large size-large wp-image-234128\" alt=\"vista de detalhe de tarefa m\u00f3vel\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management.webp 730w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/mobile_task_management-241x300.webp 241w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-190679d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190679d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6c1e2c\" data-id=\"d6c1e2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36bcc5 elementor-widget elementor-widget-heading\" data-id=\"c36bcc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prestar servi\u00e7os de TI aos seus clientes ou utilizadores finais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49fe45b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49fe45b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6173381\" data-id=\"6173381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab216ea elementor-widget elementor-widget-image\" data-id=\"ab216ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"498\" height=\"590\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png\" class=\"attachment-large size-large wp-image-233342\" alt=\"aplica\u00e7\u00e3o de chat ao vivo\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.png 498w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo-253x300.png 253w\" sizes=\"(max-width: 498px) 100vw, 498px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccaa23c\" data-id=\"ccaa23c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-892eb42 elementor-widget elementor-widget-heading\" data-id=\"892eb42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fornecer servi\u00e7os de suporte de TI ao vivo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b3e36 elementor-widget elementor-widget-text-editor\" data-id=\"e1b3e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk \u00e9 um software de TI completo e inclui v\u00e1rias ferramentas de autoatendimento para seus clientes. A aplica\u00e7\u00e3o de chat ao vivo permite que os clientes contactem a sua equipa em tempo real. Os bilhetes tamb\u00e9m podem ser criados a partir de chat ao vivo. Quando um bilhete \u00e9 criado a partir de uma conversa, a hist\u00f3ria da conversa \u00e9 guardada.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db5fe9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5fe9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02617f3\" data-id=\"02617f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4110a2e elementor-widget elementor-widget-heading\" data-id=\"4110a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Portal de self-service de TI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb278b elementor-widget elementor-widget-text-editor\" data-id=\"7cb278b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>O OneDesk inclui um portal de <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/porta-clientes\/\">bilhetes de TI<\/a> baseado na Web projetado especialmente para os seus clientes ou utilizadores finais. Os clientes podem fazer login no seu portal, permitindo-lhes visualizar o estado do bilhete, reportar problemas, fazer sugest\u00f5es e receber respostas. \u00c9 importante que as equipas de TI acompanhem a satisfa\u00e7\u00e3o do cliente, e o portal de bilhetes de TI ir\u00e1 dar-lhe a capacidade de atender adequadamente \u00e0s solicita\u00e7\u00f5es dos clientes. O portal web \u00e9 completamente personaliz\u00e1vel \u2013 pode alterar a apar\u00eancia, funcionalidades, comportamento e permiss\u00f5es do cliente.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-474c52f\" data-id=\"474c52f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85b6cba elementor-widget elementor-widget-image\" data-id=\"85b6cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"312\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp\" class=\"attachment-large size-large wp-image-233833\" alt=\"aplicativo de porta de mesa de ajuda\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal.webp 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Customer-Support-Portal-300x195.webp 300w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57f9fe2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57f9fe2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4e9fc7b\" data-id=\"4e9fc7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fcf687 elementor-widget elementor-widget-image\" data-id=\"3fcf687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232760\" alt=\"Base de conhecimentos de servi\u00e7os de TI\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c45e9f2\" data-id=\"c45e9f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dce30ce elementor-widget elementor-widget-heading\" data-id=\"dce30ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Economize tempo com a base de conhecimentos de autosservi\u00e7o  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb209f7 elementor-widget elementor-widget-text-editor\" data-id=\"eb209f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Respondendo sempre \u00e0s mesmas perguntas sobre quais portas utilizar ou quest\u00f5es relacionadas com a conta? Deixe que os clientes encontrem as respostas rapidamente publicando AS FAQ&#8217;s para a <a href=\"https:\/\/onedesk.com\/pt-pt\/indice-de-caracteristicas\/base-de-conhecimentos\/\">base de conhecimento<\/a>. Aumente a satisfa\u00e7\u00e3o do cliente ao mesmo tempo que reduz a carga de trabalho na sua equipa de suporte. Suas equipes de TI podem criar esses artigos com base em perguntas populares que recebem para atender \u00e0s necessidades de seus clientes rapidamente.<\/p>\n<p>Voc\u00ea tamb\u00e9m pode ter mais do que uma base de conhecimento, permitindo-lhe criar uma base de conhecimentos interno para a sua equipa de TI. A base de conhecimentos internos \u00e9 uma \u00fanica fonte de verdade para procedimentos e servi\u00e7os.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff5cb09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff5cb09\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce0e2cc\" data-id=\"ce0e2cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74cca3d elementor-widget elementor-widget-heading\" data-id=\"74cca3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/onedesk.com\/pt-pt\/signupfree\/\">Obtenha a gest\u00e3o do seu servi\u00e7o de TI e projetos em funcionamento<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64e38e elementor-widget elementor-widget-text-editor\" data-id=\"d64e38e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comece um julgamento de 14 dias completamente gratuito e experimente o OneDesk por si mesmo.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc5876 elementor-align-center elementor-widget elementor-widget-global elementor-global-161534 elementor-global-131872 elementor-widget-button\" data-id=\"9bc5876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/pt-pt\/inscricao-livre\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Inscreva-se livre!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02083a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02083a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc03323\" data-id=\"cc03323\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97b22a9 elementor-widget elementor-widget-heading\" data-id=\"97b22a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rel\u00f3gio: Utiliza\u00e7\u00e3o de software OneDesk para servi\u00e7os de TI e departamentos de TI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea299f3 elementor-tabs-view-vertical elementor-tabs-alignment-center elementor-widget elementor-widget-tabs\" data-id=\"ea299f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2451\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk para servi\u00e7os de TI subcontratados&gt;<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2452\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk para departamentos de TI da empresa&gt;<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2451\" aria-expanded=\"false\">OneDesk para servi\u00e7os de TI subcontratados&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2451\" tabindex=\"0\" hidden=\"false\"><p><iframe title=\"Leitor de v\u00eddeo do YouTube\" src=\"https:\/\/www.youtube.com\/embed\/9goxOtXJtlc\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2452\" aria-expanded=\"false\">OneDesk para departamentos de TI da empresa&gt;<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2452\" tabindex=\"0\" hidden=\"hidden\"><p><iframe title=\"Leitor de v\u00eddeo do YouTube\" src=\"https:\/\/www.youtube.com\/embed\/nAKKUC6YGc8\" width=\"560\" height=\"515\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-881954a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"881954a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8ef9f36\" data-id=\"8ef9f36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aca2ef4 elementor-widget elementor-widget-heading\" data-id=\"aca2ef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Saiba como outras empresas de servi\u00e7os de TI usam o OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fa1f24 uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"7fa1f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"67662\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:2}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"2\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-aplica\u00e7\u00f5es-da-ind\u00fastria \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/an-it-non-profit-switchs-from-spiceworks-to-onedesk\/\" target=\"_self\">\n\t\t\t\tUma empresa sem fins lucrativos de TI muda de Spiceworks para OneDesk\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tExistem muitas solu\u00e7\u00f5es de software de mesa de ajuda dispon\u00edveis no mercado hoje em dia. A maioria destas aplica\u00e7\u00f5es fornece as funcionalidades b\u00e1sicas do balc\u00e3o ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/pt-pt\/an-it-non-profit-switchs-from-spiceworks-to-onedesk\/\" target=\"_self\" aria-labelledby=\"uael-post-242871\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-242871>Leia mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-aplica\u00e7\u00f5es-da-ind\u00fastria 6.-helpdesk-lab 7.-laborat\u00f3rio-de-gest\u00e3o-de-projetos \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/pt-pt\/como-um-it-outsourcing-empresa-usa-onedesk-para-gerir-o-seu-trabalho\/\" target=\"_self\">\n\t\t\t\tComo uma empresa de outsourcing de TI usa o OneDesk para gerir o seu trabalho\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tPara empresas que n\u00e3o t\u00eam todos os recursos para contratar a sua pr\u00f3pria equipa de TI interna, faz sentido subcontratar a sua gest\u00e3o de TI. ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/pt-pt\/como-um-it-outsourcing-empresa-usa-onedesk-para-gerir-o-seu-trabalho\/\" target=\"_self\" aria-labelledby=\"uael-post-76477\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76477>Leia mais \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gest\u00e3o de Servi\u00e7os de TI e Gest\u00e3o de Projetos de TI Os departamentos de TI internos e as empresas de TI externas usam o OneDesk como a solu\u00e7\u00e3o de software tudo-em-um. Com o balc\u00e3o de ajuda completo e a gest\u00e3o de projetos, o OneDesk pode ajudar as equipas de TI a gerir e resolver os [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":67660,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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