{"id":166432,"date":"2022-03-07T21:10:25","date_gmt":"2022-03-07T21:10:25","guid":{"rendered":"https:\/\/onedesk.com\/personaliz-analytics-dashboards-para-industrias-especificas\/"},"modified":"2022-03-08T21:01:35","modified_gmt":"2022-03-08T21:01:35","slug":"personaliz-analytics-dashboards-para-industrias-especificas","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/personaliz-analytics-dashboards-para-industrias-especificas\/","title":{"rendered":"Dashboards de an\u00e1lise personalizados para ind\u00fastrias espec\u00edficas"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">O painel de an\u00e1lise no OneDesk pode ser usado para visualizar rapidamente indicadores de desempenho e gr\u00e1ficos relevantes para a sua organiza\u00e7\u00e3o. Este dashboard pode ser configurado para mostrar facilmente os gr\u00e1ficos e as gamas de datas que s\u00e3o mais relevantes para si e para o seu neg\u00f3cio.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-accessing-the-analytics-dashboard\">Aceder ao Painel de An\u00e1lise<\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Para aceder ao painel de an\u00e1lise, dirija-se a <strong>Mais Aplica\u00e7\u00f5es -&gt; Analytics &gt; Charts<\/strong>. Neste ecr\u00e3 \u00e9 poss\u00edvel ver uma grande variedade de gr\u00e1ficos que s\u00e3o configurado por padr\u00e3o.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-1024x482.png\" alt=\"painel de an&#xE1;lise\" class=\"wp-image-166395\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-1024x482.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-300x141.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-768x361.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-1536x723.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">A s\u00e9rie de gr\u00e1ficos pode ser alterada com o menu dropdown no topo esquerdo, enquanto o intervalo de datas pode ser alterado no topo-direito. Selecionar o menu de hamb\u00fargueres no canto superior direito de cada gr\u00e1fico permite-lhe imprimir o gr\u00e1fico ou descarregar a tabela como uma variedade de formatos de imagem.  <\/p>\n\n<p class=\"wp-block-paragraph\">Certos gr\u00e1ficos podem ter v\u00e1rios ecr\u00e3s &#8211; indicados por um menu suspenso para o seu t\u00edtulo:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"685\" height=\"517\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-8.png\" alt=\"dropdown gr&#xE1;fico\" class=\"wp-image-166384\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-8.png 685w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-8-300x226.png 300w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Este dropdown permitir-lhe-\u00e1 afinar as informa\u00e7\u00f5es que o gr\u00e1fico espec\u00edfico est\u00e1 a apresentar. Por exemplo, &#8220;O tempo desde que os bilhetes foram criados&#8221; pode mudar para &#8220;Time desde que os bilhetes foram atualizados&#8221; atrav\u00e9s deste menu de dropdown.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-a-custom-analytics-layout\">Cria\u00e7\u00e3o de um layout de an\u00e1lise personalizada<\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Se existirem gr\u00e1ficos de diferentes s\u00e9ries de gr\u00e1ficos predefinidos que deseja ver lado a lado, ou desejar desafinar a sua vis\u00e3o de m\u00e9tricas irrelevantes, pode criar um layout de an\u00e1lise personalizado.<\/p>\n\n<p class=\"wp-block-paragraph\">Para criar um layout de an\u00e1lise personalizado, selecione o &#8220;+&#8221; ao pairar sobre o t\u00edtulo &#8220;My Views&#8221; no lado esquerdo do ecr\u00e3. Isto ir\u00e1 lev\u00e1-lo ao ecr\u00e3 de cria\u00e7\u00e3o de vista personalizada.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"807\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-7.png\" alt=\"gest&#xE3;o de pontos de vista\" class=\"wp-image-166373\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-7.png 807w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-7-300x273.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-7-768x699.png 768w\" sizes=\"(max-width: 807px) 100vw, 807px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Selecione &#8220;Add Chart&#8221; para selecionar em todos os gr\u00e1ficos dispon\u00edveis para o seu painel personalizado.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-6-1024x686.png\" alt=\"sele&#xE7;&#xE3;o de gr&#xE1;ficos\" class=\"wp-image-166362\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-6-1024x686.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-6-300x201.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-6-768x514.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-6.png 1199w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">A sele\u00e7\u00e3o do bot\u00e3o de adi\u00e7\u00e3o coloca o respetivo gr\u00e1fico no painel de instrumentos em branco. Os gr\u00e1ficos aparecer\u00e3o na ordem em que s\u00e3o adicionados.<\/p>\n\n<p class=\"wp-block-paragraph\">Al\u00e9m disso, pode adicionar filtros espec\u00edficos selecionando &#8220;Adicionar filtro&#8221; conforme necess\u00e1rio. Quando terminar com o layout personalizado, selecione save e ser\u00e1 solicitado para nomear o seu layout e partilh\u00e1-lo com outros utilizadores na sua organiza\u00e7\u00e3o, se necess\u00e1rio.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-example-industry-specific-analytics-layout-it-helpdesk\">Exemplo: Layout de an\u00e1lise espec\u00edfico da ind\u00fastria: IT Helpdesk<\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Como exemplo do que seria um layout de gr\u00e1fico ideal para uma ind\u00fastria espec\u00edfica, vamos olhar para um helpdesk de TI que est\u00e1 a servir os bilhetes dos clientes a partir de dentro do OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">A an\u00e1lise de bilhetes para um helpdesk de TI deve incluir o seguinte:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li>Tempo m\u00e9dio de resposta por parte dos utilizadores para os bilhetes<\/li><li>Tempo m\u00e9dio de resolu\u00e7\u00e3o de bilhetes<\/li><li>Bilhetes atribu\u00eddos por utilizador e estatuto de bilhete<\/li><li>Horas trabalhadas por cestado<\/li><li>Estado do bilhete por prioridade<\/li><li>Bilhetes n\u00e3o resolvidos pelo utilizador<\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Este dashboard fornecer\u00e1 um helpdesk de TI com uma boa vis\u00e3o geral das suas opera\u00e7\u00f5es di\u00e1rias a partir de um \u00fanico lugar no OneDesk. Os administradores do Helpdesk podem olhar para estas an\u00e1lises para ver o qu\u00e3o eficiente a equipa est\u00e1 a ser, como est\u00e1 a carga de trabalho da equipa e quais os bilhetes que devem ser priorizados em rela\u00e7\u00e3o aos outros.<\/p>\n\n<p class=\"wp-block-paragraph\">Adicionando estes gr\u00e1ficos a um layout personalizado, a equipa de TI pode agora ligar rapidamente para estes gr\u00e1ficos a partir do lado esquerdo da aplica\u00e7\u00e3o de an\u00e1lise.  <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"261\" height=\"371\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-5.png\" alt=\"gr&#xE1;ficos vista personalizada\" class=\"wp-image-166351\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-5.png 261w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-5-211x300.png 211w\" sizes=\"(max-width: 261px) 100vw, 261px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">A equipa pode ent\u00e3o fazer v\u00e1rias vis\u00f5es que cobrem diferentes aspetos das suas opera\u00e7\u00f5es mais aprofundadamente. Por exemplo, uma vis\u00e3o separada poderia tratar-se inteiramente de bilhetes n\u00e3o resolvidos, em oposi\u00e7\u00e3o a esta vis\u00e3o geral.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-who-can-view-the-analytics-application\">Quem pode ver a aplica\u00e7\u00e3o anal\u00edtica<\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Certas m\u00e9tricas de desempenho podem n\u00e3o ser desejadas para serem vis\u00edveis para todos os utilizadores da sua organiza\u00e7\u00e3o. Se for administrador e pretender restringir a utiliza\u00e7\u00e3o da aplica\u00e7\u00e3o de an\u00e1lise a determinados utilizadores, v\u00e1 a <strong>mais aplica\u00e7\u00f5es -&gt; utilizadores -&gt; painel de detalhes do utilizador<\/strong> e des\u00e7a para as permiss\u00f5es do utilizador n\u00e3o administrador cuja permiss\u00e3o deseja alterar.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"987\" height=\"903\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-4.png\" alt=\"permiss&#xF5;es do utilizador\" class=\"wp-image-166340\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-4.png 987w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-4-300x274.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-4-768x703.png 768w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Os administradores podem alterar o acesso de um utilizador n\u00e3o administrador \u00e0 aplica\u00e7\u00e3o Analytics entre acesso limitado e completo. O acesso limitado ocultar\u00e1 a aplica\u00e7\u00e3o Analytics do utilizador n\u00e3o administrador.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-articles\">Artigos relacionados<\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/no\/videos\/onedesk-kom-i-gang-analyse\/\" target=\"_blank\" rel=\"noreferrer noopener\">Come\u00e7ar com anal\u00edtica<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>O painel de an\u00e1lise no OneDesk pode ser usado para visualizar rapidamente indicadores de desempenho e gr\u00e1ficos relevantes para a sua organiza\u00e7\u00e3o. Este dashboard pode ser configurado para mostrar facilmente os gr\u00e1ficos e as gamas de datas que s\u00e3o mais relevantes para si e para o seu neg\u00f3cio. Aceder ao Painel de An\u00e1lise Para aceder [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9446,9469],"tags":[],"class_list":["post-166432","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-o-onedesk","category-4-aplicacoes-da-industria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dashboards de an\u00e1lise personalizados para ind\u00fastrias espec\u00edficas - OneDesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/pt-pt\/personaliz-analytics-dashboards-para-industrias-especificas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dashboards de an\u00e1lise personalizados para ind\u00fastrias espec\u00edficas - OneDesk\" \/>\n<meta property=\"og:description\" content=\"O painel de an\u00e1lise no OneDesk pode ser usado para visualizar rapidamente indicadores de desempenho e gr\u00e1ficos relevantes para a sua organiza\u00e7\u00e3o. Este dashboard pode ser configurado para mostrar facilmente os gr\u00e1ficos e as gamas de datas que s\u00e3o mais relevantes para si e para o seu neg\u00f3cio. Aceder ao Painel de An\u00e1lise Para aceder [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/pt-pt\/personaliz-analytics-dashboards-para-industrias-especificas\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-07T21:10:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-08T21:01:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-9-1024x482.png\" \/>\n<meta name=\"author\" content=\"Collin Downs\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collin Downs\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Dashboards de an\u00e1lise personalizados para ind\u00fastrias espec\u00edficas - OneDesk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/pt-pt\/personaliz-analytics-dashboards-para-industrias-especificas\/","og_locale":"pt_PT","og_type":"article","og_title":"Dashboards de an\u00e1lise personalizados para ind\u00fastrias espec\u00edficas - OneDesk","og_description":"O painel de an\u00e1lise no OneDesk pode ser usado para visualizar rapidamente indicadores de desempenho e gr\u00e1ficos relevantes para a sua organiza\u00e7\u00e3o. Este dashboard pode ser configurado para mostrar facilmente os gr\u00e1ficos e as gamas de datas que s\u00e3o mais relevantes para si e para o seu neg\u00f3cio. 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