{"id":237299,"date":"2022-07-21T13:09:00","date_gmt":"2022-07-21T13:09:00","guid":{"rendered":"https:\/\/onedesk.com\/prevencao-de-notificacoes\/"},"modified":"2023-01-31T19:26:30","modified_gmt":"2023-01-31T19:26:30","slug":"prevencao-de-notificacoes","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/prevencao-de-notificacoes\/","title":{"rendered":"Preven\u00e7\u00e3o de todos os e-mails e notifica\u00e7\u00f5es"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A OneDesk fornece a capacidade de enviar mensagens e e-mails atrav\u00e9s de automa\u00e7\u00f5es. <a href=\"https:\/\/onedesk.com\/how-to-modify-and-create-email-templates-within-onedesk\/\">Os modelos de e-mail<\/a> podem ser configurados para enviar e-mails para clientes ou utilizadores e podem ser \u00fateis para atualizar todos sobre o progresso ou altera\u00e7\u00f5es. Existem tamb\u00e9m e-mails do sistema, particularmente importantes enviados da sua conta que n\u00e3o podem ser configurados atrav\u00e9s de automa\u00e7\u00f5es. Pode ler uma explica\u00e7\u00e3o aprofundada destes e-mails e mensagens em: <a href=\"https:\/\/onedesk.com\/pt-pt\/notificacoes-e-mails\/\">Notifica\u00e7\u00f5es &amp; E-mails<\/a>. Ent\u00e3o, por que quereria evitar todos os e-mails ou notifica\u00e7\u00f5es?<\/p>\n\n<p class=\"wp-block-paragraph\">  Bem, no caso de experimentar a sua nova conta ou alguma funcionalidade, pode querer desativar todas as notifica\u00e7\u00f5es para n\u00e3o spam seus clientes, seus utilizadores ou voc\u00ea mesmo. Este artigo destaca alguns m\u00e9todos para o conseguir, dependendo das suas necessidades. Mas n\u00e3o se esque\u00e7a de voltar a ligar as suas notifica\u00e7\u00f5es quando terminar de experimentar as coisas!<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tabela de Conte\u00fados<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#automated-emails\">Desativar mensagens e e-mails automatizados<\/a><\/li>\n\n\n\n<li><a href=\"#system-emails\">Desativar e-mails do sistema<\/a><\/li>\n\n\n\n<li><a href=\"#h-turning-off-emails-and-notifications-per-user\">Desativar notifica\u00e7\u00f5es para um utilizador individual<\/a><\/li>\n\n\n\n<li><a href=\"#h-deactivating-a-customer\">Desativar um cliente individual  <\/a><\/li>\n\n\n\n<li><a href=\"#h-turn-off-all-outgoing-emails\">Desligue todos os e-mails de sa\u00edda<\/a><\/li>\n<\/ul>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-turning-off-all-emails-and-notifications\">Desligar todos os e-mails e notifica\u00e7\u00f5es<\/h2>\n\n<p class=\"wp-block-paragraph\">E-mail automatizado e mensagens disparam com base em bilhetes, tarefas, projetos ou folhas de tempo. Se estiver a testar algo que envolva qualquer um destes itens, pode optar por seguir este m\u00e9todo de preven\u00e7\u00e3o de notifica\u00e7\u00f5es.  <\/p>\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode encontrar todos os e-mails e e-mails automatizados do sistema em <strong>Administra\u00e7\u00e3o \u2192 e-mails \u2192 Centro de Mensagens<\/strong><\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Emails-Settings.png\" alt=\"\" class=\"wp-image-237140\" width=\"277\" height=\"495\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Emails-Settings.png 458w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Emails-Settings-168x300.png 168w\" sizes=\"(max-width: 277px) 100vw, 277px\" \/><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"automated-emails\">Mensagens autom\u00e1ticas e e-mails<\/h3>\n\n<p class=\"wp-block-paragraph\">Nas duas primeiras sec\u00e7\u00f5es, encontrar\u00e1 as suas mensagens automatizadas e e-mails automatizados. Estes s\u00e3o executados atrav\u00e9s de automatiza\u00e7\u00f5es, por isso, para desativar estes, devemos desativar a automatiza\u00e7\u00e3o.  <\/p>\n\n<p class=\"wp-block-paragraph\">Clique no ID de automatiza\u00e7\u00e3o azul (por exemplo, automa\u00e7\u00e3o A02). Em seguida, desligue <strong>&#8220;Ative esta automatiza\u00e7\u00e3o do fluxo de trabalho&#8221;<\/strong>. Clique <strong>em Guardar<\/strong>. Repita este processo para as outras mensagens automatizadas e e-mails automatizados.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Select.png\" alt=\"\" class=\"wp-image-237153\" width=\"693\" height=\"128\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Select.png 889w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Select-300x55.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Select-768x142.png 768w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-Automation.png\" alt=\"\" class=\"wp-image-237166\" width=\"547\" height=\"246\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-Automation.png 748w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-Automation-300x135.png 300w\" sizes=\"(max-width: 547px) 100vw, 547px\" \/><\/figure>\n\n<h3 class=\"wp-block-heading\" id=\"system-emails\">E-mails do sistema<\/h3>\n\n<p class=\"wp-block-paragraph\">Os e-mails do sistema n\u00e3o s\u00e3o enviados atrav\u00e9s de automatiza\u00e7\u00f5es, mas diretamente pelo sistema. Estes e-mails s\u00e3o geralmente importantes e, por isso, em alguns casos, n\u00e3o podem ser desativados (ou seja, o e-mail de reset da palavra-passe). Os e-mails que n\u00e3o podem ser desativado t\u00eam um bot\u00e3o de toggle transparente. Desative os outros e-mails do sistema, arrancando cada um deles.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-System-Email.png\" alt=\"\" class=\"wp-image-237179\" width=\"579\" height=\"302\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-System-Email.png 710w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Disable-System-Email-300x156.png 300w\" sizes=\"(max-width: 579px) 100vw, 579px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>Importante: <\/strong> Quando terminar os testes, n\u00e3o se esque\u00e7a de voltar a ligar os seus e-mails! Para tal, siga os mesmos passos e certifique-se de que &#8220;Mostrar e-mails inativos&#8221; no topo direito \u00e9 alternado, ou ent\u00e3o n\u00e3o ver\u00e1 e-mails inativos.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/ShowInactive.png\" alt=\"\" class=\"wp-image-237192\" width=\"274\" height=\"133\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/ShowInactive.png 365w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/ShowInactive-300x146.png 300w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/><\/figure>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-turning-off-emails-and-notifications-per-user\">Desativa\u00e7\u00e3o de e-mails e notifica\u00e7\u00f5es por utilizador<\/h2>\n\n<p class=\"wp-block-paragraph\">Em vez de desativar todos os e-mails ou notifica\u00e7\u00f5es, pode deslig\u00e1-los apenas para si ou para outro utilizador. Aceda \u00e0 aplica\u00e7\u00e3o Utilizadores e clique duas vezes no utilizador pretendido.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Para receber notifica\u00e7\u00f5es sobre mensagens dentro do Onedesk, mas receber e-mails NO definidos:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>&#8216;Enviar notifica\u00e7\u00e3o de novas mensagens por e-mail&#8217; para Nunca.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif1.png\" alt=\"\" class=\"wp-image-244699\" width=\"229\" height=\"291\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif1.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif1-236x300.png 236w\" sizes=\"(max-width: 229px) 100vw, 229px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>Para receber notifica\u00e7\u00f5es NO em tudo, selecione:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Sem mensagens de cliente&#8221;<\/li>\n\n\n\n<li>&#8220;Sem respostas aos clientes&#8221;<\/li>\n\n\n\n<li>&#8220;Sem mensagens internas&#8221;<\/li>\n\n\n\n<li>&#8220;Enviar notifica\u00e7\u00e3o de novas mensagens por e-mail: Nunca&#8221;<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>E desmarque o seguinte:  <\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>&#8220;Incluir mensagens bot e automa\u00e7\u00e3o&#8221;<\/li>\n\n\n\n<li>&#8220;Altera\u00e7\u00f5es na atribui\u00e7\u00e3o do utilizador&#8221;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif3.png\" alt=\"\" class=\"wp-image-244712\" width=\"393\" height=\"412\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif3.png 712w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/01\/notif3-286x300.png 286w\" sizes=\"(max-width: 393px) 100vw, 393px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Para obter informa\u00e7\u00f5es mais aprofundadas sobre estas defini\u00e7\u00f5es consulte:<a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b66da110-deed-4f57-987d-5195a7057d5b\"> Notifica\u00e7\u00f5es do utilizador<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Nota: <\/strong> N\u00e3o se esque\u00e7a de ligar as notifica\u00e7\u00f5es do utilizador ap\u00f3s o teste estar terminado.<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-deactivating-a-customer\">Desativar um cliente<\/h2>\n\n<p class=\"wp-block-paragraph\">Se quiser experimentar algo sem spam de um cliente, mas n\u00e3o quiser desativar as notifica\u00e7\u00f5es, pode desativar temporariamente o cliente. A desactivagem n\u00e3o apaga o cliente, todas as suas informa\u00e7\u00f5es ser\u00e3o mantidas. No entanto, o cliente n\u00e3o receber\u00e1 notifica\u00e7\u00f5es enquanto estiver desativado. Depois de terminar, pode reativar o cliente. Para isso aceda \u00e0 aplica\u00e7\u00e3o clientes. Selecione o \u00edcone de a\u00e7\u00e3o (tr\u00eas pontos) ao lado do cliente e selecione desativar. Para reativar, siga os mesmos passos.<\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/DeactivateCustomer.png\" alt=\"\" class=\"wp-image-237205\" width=\"525\" height=\"319\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/DeactivateCustomer.png 651w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/DeactivateCustomer-300x182.png 300w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-turn-off-all-outgoing-emails\">Desligue todos os e-mails de sa\u00edda<\/h2>\n\n<p class=\"wp-block-paragraph\">Pode desativar todos os e-mails de sa\u00edda indo para <strong>a Administra\u00e7\u00e3o -&gt; E-mails -&gt; Defini\u00e7\u00f5es -&gt; Filtros de e-mail<\/strong>. Desligar todos os e-mails de sa\u00edda. Quaisquer e-mails enviados durante este tempo, N\u00c3O ser\u00e3o enviados. Por isso, lembre-se de voltar a p\u00f4r esta defini\u00e7\u00e3o depois de terminar.  <\/p>\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Artigos relacionados  <\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/onedesk.com\/how-to-modify-and-create-email-templates-within-onedesk\/\">Modelos de e-mail<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/onedesk.com\/pt-pt\/notificacoes-e-mails\/\">E-mails e notifica\u00e7\u00f5es<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A OneDesk fornece a capacidade de enviar mensagens e e-mails atrav\u00e9s de automa\u00e7\u00f5es. Os modelos de e-mail podem ser configurados para enviar e-mails para clientes ou utilizadores e podem ser \u00fateis para atualizar todos sobre o progresso ou altera\u00e7\u00f5es. Existem tamb\u00e9m e-mails do sistema, particularmente importantes enviados da sua conta que n\u00e3o podem ser configurados [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9446],"tags":[],"class_list":["post-237299","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-o-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preven\u00e7\u00e3o de todos os e-mails automatizados e notifica\u00e7\u00f5es | OneDesk<\/title>\n<meta name=\"description\" content=\"Tentar algo na sua conta e querer evitar notifica\u00e7\u00f5es? 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