{"id":242491,"date":"2022-10-31T18:24:38","date_gmt":"2022-10-31T18:24:38","guid":{"rendered":"https:\/\/onedesk.com\/novas-permissoes-de-acesso-ao-nivel-de-aplicacao\/"},"modified":"2022-10-31T18:24:39","modified_gmt":"2022-10-31T18:24:39","slug":"novas-permissoes-de-acesso-ao-nivel-de-aplicacao","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/novas-permissoes-de-acesso-ao-nivel-de-aplicacao\/","title":{"rendered":"Permiss\u00f5es de acesso ao n\u00edvel da aplica\u00e7\u00e3o"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">No OneDesk, pode conceder diferentes n\u00edveis de acesso a todas as suas aplica\u00e7\u00f5es a n\u00edvel por utilizador. Isto permite-lhe controlar as aplica\u00e7\u00f5es a que os seus utilizadores podem aceder e o que podem e n\u00e3o podem fazer em cada uma delas. Pode definir diferentes n\u00edveis de acesso nas seguintes aplica\u00e7\u00f5es no OneDesk:<\/p>\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"alignnone size-full wp-image-125351\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application.png\" alt=\"Aplica&#xE7;&#xE3;o de bilhetes\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tickets-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Bilhetes<br\/><img decoding=\"async\" class=\"alignnone size-full wp-image-125362\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application.png\" alt=\"Aplica&#xE7;&#xE3;o de Tarefas\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Tasks-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Tarefas<br\/><img decoding=\"async\" class=\"alignnone size-full wp-image- &lt;encoded_tag_open \/&gt;strong&lt;encoded_tag_closed \/&gt;Timesheets&lt;encoded_tag_open \/&gt;br \/&lt;encoded_tag_closed \/&gt; &lt;encoded_tag_open \/&gt;img src=\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Timesheets-Application.png\" alt=\"Aplica&#xE7;&#xE3;o de folhas de horas\" width=\"42\" height=\"42\"\/>  Clientes e Organiza\u00e7\u00f5es de Clientes<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125396\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application.png\" alt=\"Aplica&#xE7;&#xE3;o de utilizadores\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/users-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Utilizadores e Equipas<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125407\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application.png\" alt=\"Aplica&#xE7;&#xE3;o de Projetos\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Projects-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Projetos &amp; Portf\u00f3lios<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application.png\" alt=\"Aplica&#xE7;&#xE3;o anal&#xED;tica\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Analytics-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Analytics<br\/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-125429\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application.png\" alt=\"Aplica&#xE7;&#xE3;o messenger\" width=\"42\" height=\"42\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/08\/Messenger-Application-40x40.png 40w\" sizes=\"(max-width: 42px) 100vw, 42px\" \/>  Mensageiro<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-understand-permissions-access-levels\">Compreender permiss\u00f5es e n\u00edveis de acesso<\/h2>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"287\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1-300x287.png\" alt=\"\" class=\"wp-image-238135\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1-300x287.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Permissions1.png 733w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Um utilizador no OneDesk pode ter permiss\u00f5es ao n\u00edvel do <b>administrador<\/b> ou permiss\u00f5es <b>n\u00e3o-administradoras<\/b>.<\/p>\n\n<p class=\"wp-block-paragraph\"><b>Os administradores<\/b> t\u00eam acesso total a todas as aplica\u00e7\u00f5es e podem tomar todas as seguintes a\u00e7\u00f5es:<\/p>\n\n<ul class=\"wp-block-list\"><li>Publicar artigos<\/li><li>Respostas do cliente post<\/li><li>Editar mensagens<\/li><li>Criar, editar e eliminar macros &amp; respostas guardadas<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Os administradores podem ver todos os projetos, mesmo os privados. (Mostrar todos os projetos)<\/p>\n\n<p class=\"wp-block-paragraph\"><b>Os n\u00e3o administradores<\/b> t\u00eam de ter acesso por aplica\u00e7\u00e3o e a sua capacidade de tomar medidas pode ser limitada.<\/p>\n\n<p class=\"wp-block-paragraph\">Para os n\u00e3o administradores, pode decidir se podem:<\/p>\n\n<ul class=\"wp-block-list\"><li>Publique itens: o seu utilizador pode criar bilhetes, tarefas e outros tipos de itens que configura<\/li><li>Respostas do cliente post:o seu utilizador pode publicar respostas voltadas ao cliente em conversas sobre itens ou no mensageiro<\/li><li>Editar mensagens: o seu utilizador pode editar mensagens que tenham sido publicadas em covnersations<\/li><li>Gerir Macros: o seu utilizador \u00e9 capaz de configurar, editar e\/ou eliminar macros e respostas guardadas<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">E tamb\u00e9m pode atribuir n\u00edveis de acesso a estas aplica\u00e7\u00f5es:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-tickets\">BILHETES<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o de Bilhetes.<\/li><li><strong>Acesso limitado:<\/strong> A aplica\u00e7\u00e3o bilhetes est\u00e1 escondida para o utilizador e &#8220;Add Ticket&#8221; est\u00e1 escondida no menu Add. O utilizador n\u00e3o pode apagar bilhetes.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-tasks\">TAREFAS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o de Bilhetes.<\/li><li><strong>Acesso limitado:<\/strong> A aplica\u00e7\u00e3o Tarefas est\u00e1 escondida para o utilizador e &#8220;Add Task&#8221; est\u00e1 escondida no menu Adicionar. O utilizador n\u00e3o pode eliminar Tarefas.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-timesheets\">FOLHAS DE TEMPO<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Timesheets.<\/li><li><strong>Acesso padr\u00e3o:<\/strong> O utilizador pode aceder \u00e0 aplica\u00e7\u00e3o de folhas de tempo e criar folhas de tempo, mas n\u00e3o pode edit\u00e1-las ou elimin\u00e1-las.<\/li><li><strong>Acesso limitado:<\/strong> A aplica\u00e7\u00e3o Timesheets est\u00e1 escondida para o utilizador. O utilizador pode criar, mas n\u00e3o editar ou eliminar folhas de tempo. O utilizador pode ver as folhas de tempo no painel de detalhes do artigo.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-customer-organizations\">CLIENTES E ORGANIZA\u00c7\u00d5ES DE CLIENTES<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Clientes &amp; Organiza\u00e7\u00f5es de Clientes.<\/li><li><strong>Acesso padr\u00e3o:<\/strong> O utilizador pode aceder \u00e0 Aplica\u00e7\u00e3o de Clientes e criar clientes e organiza\u00e7\u00f5es de clientes, mas n\u00e3o pode edit\u00e1-los ou elimin\u00e1-los.<\/li><li><strong>Acesso limitado:<\/strong> A Aplica\u00e7\u00e3o de Clientes est\u00e1 escondida para o utilizador e os Clientes e Organiza\u00e7\u00f5es de Clientes est\u00e3o escondidos do menu Adicionar.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-users-teams\">UTILIZADORES E EQUIPAS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Utilizadores &amp; Equipas.<\/li><li><strong>Acesso limitado:<\/strong> A Aplica\u00e7\u00e3o Users &amp; Teams est\u00e1 escondida para o utilizador e os Utilizadores &amp; Equipas est\u00e3o escondidos do menu Add. Os utilizadores n\u00e3o podem criar, atualizar ou eliminar utilizadores ou equipas.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-projects-portfolios\">PROJETOS &amp; PORTF\u00d3LIOS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Projetos &amp; Carteiras.<\/li><li><strong>Acesso limitado:<\/strong> A Aplica\u00e7\u00e3o de Projetos est\u00e1 escondida do utilizador e os projetos e portf\u00f3lios est\u00e3o escondidos do menu Add. Os utilizadores n\u00e3o podem excluir, clonar, partilhar, arquivar ou projetos n\u00e3o-tivos.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-analytics\">ANALYTICS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Analytics.<\/li><li><strong>Acesso limitado:<\/strong> A Aplica\u00e7\u00e3o Analytics est\u00e1 escondida do utilizador.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-messenger\">MENSAGEIRO<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo:<\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Messenger.<\/li><li><strong>Acesso limitado:<\/strong> O utilizador pode aceder \u00e0 Aplica\u00e7\u00e3o Messenger mas n\u00e3o pode editar mensagens ou enviar mensagens aos clientes.<\/li><\/ul>\n\n<h3 class=\"wp-block-heading\" id=\"h-financials\">FINAN\u00c7AS<\/h3>\n\n<ul class=\"wp-block-list\"><li><strong>Acesso completo: <\/strong> O utilizador tem acesso total \u00e0 Aplica\u00e7\u00e3o Financeira.<\/li><li><strong>Acesso limitado: <\/strong> A Aplica\u00e7\u00e3o Financeira est\u00e1 escondida do utilizador.<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">As permiss\u00f5es do utilizador podem ser definidas na p\u00e1gina de perfil de cada utilizador. Aceda aos seus utilizadores a partir da aplica\u00e7\u00e3o Utilizadores na barra lateral esquerda e, em seguida, clique duas vezes no utilizador desejado para aceder \u00e0s defini\u00e7\u00f5es de permiss\u00e3o.  <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-related-posts\">Publica\u00e7\u00f5es Relacionadas<\/h2>\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"https:\/\/onedesk.com\/pt-pt\/videos\/permissoes-onedesk-getting-start-project-roles-permissoes\/\">V\u00eddeo: Pap\u00e9is e permiss\u00f5es do projeto<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f5ed6016-8fad-4c07-8102-3fdd59dea506\">Partilha com Utilizadores e Equipas<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/onedesk.com\/pt-pt\/acesso-ao-utilizador-controlos-e-permissoes-in-onedesk\/\">Controlos e Permiss\u00f5es de Acesso ao Utilizador<\/a><\/strong><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>No OneDesk, pode conceder diferentes n\u00edveis de acesso a todas as suas aplica\u00e7\u00f5es a n\u00edvel por utilizador. Isto permite-lhe controlar as aplica\u00e7\u00f5es a que os seus utilizadores podem aceder e o que podem e n\u00e3o podem fazer em cada uma delas. Pode definir diferentes n\u00edveis de acesso nas seguintes aplica\u00e7\u00f5es no OneDesk: Bilhetes Tarefas Clientes [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9446],"tags":[],"class_list":["post-242491","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-o-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Acesso \u00e0 aplica\u00e7\u00e3o e permiss\u00f5es | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk \u00e9 helpdesk e software de gest\u00e3o de projetos. 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