{"id":71997,"date":"2021-03-16T19:13:01","date_gmt":"2021-03-16T19:13:01","guid":{"rendered":"https:\/\/onedesk.com\/directo-mensagens-entre-utilizadores-in-onedesk\/"},"modified":"2021-03-16T19:13:13","modified_gmt":"2021-03-16T19:13:13","slug":"directo-mensagens-entre-utilizadores-in-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/directo-mensagens-entre-utilizadores-in-onedesk\/","title":{"rendered":"Mensagens diretas entre utilizadores no OneDesk"},"content":{"rendered":"<p>No OneDesk, pode ter conversas adicionando mensagens a bilhetes e tarefas. Quando o fizeres, os seguidores desses itens receber\u00e3o as tuas mensagens atrav\u00e9s de um servi\u00e7o de mensagens omnicanais: por e-mail, dentro da &#8216;app de mensageiro&#8217; dentro do OneDesk, no widget live-chat e atrav\u00e9s da notifica\u00e7\u00e3o de push m\u00f3vel (muito em breve).<\/p>\n<p>No entanto, tamb\u00e9m pode utilizar o sistema de mensagens OneDesk para ter conversas com utilizadores fora do contexto de uma tarefa, bilhete ou projeto. Estas mensagens diretas desvinculadas ir\u00e3o para os utilizadores ou clientes que escolher, atrav\u00e9s desses mesmos canais.<\/p>\n<h3>Como criar uma conversa direta com um membro da equipa (utilizador interno)<\/h3>\n<p>Clique no bot\u00e3o &#8216;adicionar&#8217; e selecione &#8216;Conversa com utilizador&#8217; ou &#8216;Conversa com o cliente&#8217;.<br \/>\n<img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-71998\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer.png\" alt=\"Start a conversation with a user or customer\" width=\"548\" height=\"497\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer.png 548w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-300x272.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-331x300.png 331w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-255x231.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-88x80.png 88w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-44x40.png 44w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-480x435.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-500x453.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-user-or-customer-360x326.png 360w\" sizes=\"(max-width: 548px) 100vw, 548px\" \/><\/p>\n<p>Se selecionar &#8216;Conversa com utilizador&#8217;, ir\u00e1 navegar para a aplica\u00e7\u00e3o do mensageiro, na vis\u00e3o &#8216;Interna Enviada&#8217; e criar uma nova conversa\u00e7\u00e3o. Se mudar de ideia, pode cancelar esta conversa clicando no &#8220;X&#8221;.<\/p>\n<p>Em seguida, selecione com quem quer ter esta conversa. Pode escrever o sinal @ para come\u00e7ar a adicionar pessoas ou pode clicar no bot\u00e3o &#8220;adicionar&#8221; abaixo. Pode incluir um ou mais utilizadores.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-71999\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user.png\" alt=\"adding a user to a conversation\" width=\"721\" height=\"196\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user.png 721w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-300x82.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-255x69.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-294x80.png 294w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-147x40.png 147w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-480x130.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-500x136.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/add-a-user-360x98.png 360w\" sizes=\"(max-width: 721px) 100vw, 721px\" \/><\/p>\n<p>Quando clica em &#8216;Criar Nova Conversa&#8217;, a mensagem \u00e9 enviada. Os destinat\u00e1rios ver\u00e3o a nova mensagem na sua &#8216;Caixa de Entrada Interna&#8217; e, dependendo das suas defini\u00e7\u00f5es de notifica\u00e7\u00e3o, devem ver uma bolha indicando que t\u00eam uma nova mensagem. Se n\u00e3o o virem dentro de um minuto, tamb\u00e9m ser\u00e1 enviado por e-mail. Estas mensagens entre utilizadores s\u00f3 s\u00e3o vis\u00edveis para os participantes, n\u00e3o podendo incluir clientes nestas conversas.<\/p>\n<p>&nbsp;<\/p>\n<h3>Como criar uma conversa direta com um cliente<\/h3>\n<p>Criar uma &#8216;Conversa com um Cliente&#8217; \u00e9 semelhante, exceto que a ver\u00e1 na sua vis\u00e3o &#8216;Conversas Abertas&#8217;. Do ponto de vista do cliente, eles v\u00e3o receber isto por e-mail, a menos que estejam atualmente ligados ao chat ao vivo, caso em que eles v\u00e3o v\u00ea-lo l\u00e1.<\/p>\n<p>Ao ter conversas com clientes, pode incluir quantos quiser, bem como quaisquer membros internos da equipa que queira manter-se informados.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-72000\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers.png\" alt=\"Have a conversation with your customers\" width=\"372\" height=\"487\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers.png 372w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers-229x300.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers-255x334.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers-61x80.png 61w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers-31x40.png 31w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/01\/conversation-with-customers-360x471.png 360w\" sizes=\"(max-width: 372px) 100vw, 372px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>Veja um v\u00eddeo sobre mensagens diretas no OneDesk<\/h3>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/4DCiDeS4yRM?controls=0&amp;rel=0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>No OneDesk, pode ter conversas adicionando mensagens a bilhetes e tarefas. Quando o fizeres, os seguidores desses itens receber\u00e3o as tuas mensagens atrav\u00e9s de um servi\u00e7o de mensagens omnicanais: por e-mail, dentro da &#8216;app de mensageiro&#8217; dentro do OneDesk, no widget live-chat e atrav\u00e9s da notifica\u00e7\u00e3o de push m\u00f3vel (muito em breve). No entanto, tamb\u00e9m [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9446],"tags":[],"class_list":["post-71997","post","type-post","status-publish","format-standard","hentry","category-1-como-utilizar-o-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - 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