{"id":74611,"date":"2021-03-16T20:25:48","date_gmt":"2021-03-16T20:25:48","guid":{"rendered":"https:\/\/onedesk.com\/melhor-pratica-comum-trabalho-automat-automatizacao\/"},"modified":"2022-06-21T14:50:31","modified_gmt":"2022-06-21T14:50:31","slug":"melhor-pratica-comum-trabalho-automat-automatizacao","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/melhor-pratica-comum-trabalho-automat-automatizacao\/","title":{"rendered":"Melhores Pr\u00e1ticas: Automa\u00e7\u00f5es comuns de fluxo de trabalho"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">O OneDesk permite-lhe definir automatiza\u00e7\u00f5es de fluxo de trabalho, que s\u00e3o um conjunto de regras que cuidam de tarefas repetitivas e demoradas. A defini\u00e7\u00e3o de automatiza\u00e7\u00f5es de fluxos de trabalho permitir\u00e1 ao seu neg\u00f3cio economizar tempo e dinheiro e aumentar a produtividade global.<\/p>\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Tabela de conte\u00fados<\/h2><ul><li><a href=\"#h-automation-rules\" data-level=\"2\">Automation Rules<\/a><\/li><li><a href=\"#h-workflow-automation-examples\" data-level=\"2\">Exemplos de automatiza\u00e7\u00e3o do fluxo de trabalho<\/a><\/li><li><a href=\"#h-already-activated\" data-level=\"2\">J\u00e1 ativado<\/a><\/li><li><a href=\"#h-not-activated\" data-level=\"2\">N\u00e3o Ativado<\/a><\/li><li><a href=\"#h-useful-automation-examples\" data-level=\"2\">Exemplos de automa\u00e7\u00e3o \u00fatil  <\/a><\/li><\/ul><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-automation-rules\"><strong>Automation Rules<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Todas as regras de automatiza\u00e7\u00e3o do fluxo de trabalho consistem nas seguintes 3 partes:<\/p>\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"849\" height=\"165\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th.png\" alt=\"Automation Rules\" class=\"wp-image-74677\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th.png 849w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-300x58.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-768x149.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-255x50.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-412x80.png 412w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-206x40.png 206w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-480x93.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-500x97.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-750x146.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/th-360x70.png 360w\" sizes=\"(max-width: 849px) 100vw, 849px\" \/><\/figure>\n\n<ol class=\"wp-block-list\"><li>Filtros que definem o(s) item(s) a que a regra ser\u00e1 aplicada<\/li><li>Um gatilho que far\u00e1 com que a a\u00e7\u00e3o seja executada<\/li><li>Uma ou mais a\u00e7\u00f5es que o OneDesk vai tomar<\/li><\/ol>\n\n<h2 class=\"wp-block-heading\" id=\"h-workflow-automation-examples\">Exemplos de automatiza\u00e7\u00e3o do fluxo de trabalho<\/h2>\n\n<p class=\"wp-block-paragraph\">Abaixo est\u00e3o algumas automatiza\u00e7\u00f5es de fluxo de trabalho \u00fateis que podem ajud\u00e1-lo a aproveitar ao m\u00e1ximo a capacidade de automatiza\u00e7\u00e3o do fluxo de trabalho do OneDesk. Alguns s\u00e3o ativados dentro do OneDesk fora da caixa, outros precisam de ser ativados, e alguns s\u00e3o sugest\u00f5es \u00fateis para fluxos de trabalho comuns.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-already-activated\"><strong>J\u00e1 ativado<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. Resposta autom\u00e1tica a novos bilhetes<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envie uma resposta bot automatizada ao indiv\u00edduo que desencadeie a cria\u00e7\u00e3o de qualquer bilhete.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1107\" height=\"631\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket.png\" alt=\"enviar mensagem na cria&#xE7;&#xE3;o de bilhete\" class=\"wp-image-162446\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-1024x584.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-create-ticket-768x438.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Feche os bilhetes inativos que est\u00e3o pendentes do cliente<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Declutter seu espa\u00e7o de trabalho por bilhetes de fecho autom\u00e1tico que se tornaram inativos devido \u00e0 inatividade do cliente.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1111\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets.png\" alt=\"fechar bilhetes velhos\" class=\"wp-image-162461\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-1024x572.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-stagnant-tickets-768x429.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>3. Alterar o estado pendente quando o agente responder<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Altere automaticamente o estado de um bilhete para &#8220;cliente pendente&#8221; para identificar os bilhetes que aguardam uma resposta do cliente.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto.png\" alt=\"altera&#xE7;&#xE3;o para cliente pendente\" class=\"wp-image-162472\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/pending-customer-auto-768x430.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>4. Alterar o estado pendente quando o cliente responder<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Altere automaticamente o estado de um bilhete para &#8220;agente pendente&#8221; para identificar bilhetes que necessitem da aten\u00e7\u00e3o de um agente para garantir uma resposta oportuna.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1109\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent.png\" alt=\"altera&#xE7;&#xE3;o para agente pendente\" class=\"wp-image-162483\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent.png 1109w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pending-agent-768x434.png 768w\" sizes=\"(max-width: 1109px) 100vw, 1109px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>5. Se a percentagem completar varia de 0 para menos de 100%, definir o estado para &#8220;em curso&#8221;  <\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1111\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete.png\" alt=\"mudan&#xE7;a em curso\" class=\"wp-image-162494\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-pct-complete-768x432.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>6. Publicar novos bilhetes no portal do Cliente<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Publique automaticamente novos bilhetes que s\u00e3o criados no portal do cliente para manter os seus clientes atualizados sobre o seu progresso.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1113\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish.png\" alt=\"publica&#xE7;&#xE3;o autom&#xE1;tica\" class=\"wp-image-162505\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish.png 1113w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-1024x573.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/publish-768x430.png 768w\" sizes=\"(max-width: 1113px) 100vw, 1113px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>7. Notificar o solicitador de bilhete fechado<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Informe o solicitador de um bilhete quando o estado do ciclo de vida do bilhete \u00e9 alterado para &#8216;fechado&#8217;.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed.png\" alt=\"enviar mensagem em fechar\" class=\"wp-image-162516\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-1024x572.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-when-closed-768x429.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>8. Quando o estado for atualizado no projeto, publique uma mensagem<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envie uma mensagem automatizada do bot OneDesk para notificar os seguidores de um projeto quando o seu estado mudar.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1101\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project.png\" alt=\"altera&#xE7;&#xF5;es do estado do projeto de mensagem\" class=\"wp-image-162527\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project.png 1101w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-1024x585.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/message-on-project-768x439.png 768w\" sizes=\"(max-width: 1101px) 100vw, 1101px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>9. Lembre os assignes das pr\u00f3ximas tarefas<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envie um lembrete aos utilizadores(s) oneDesk atribu\u00eddos de tarefas que est\u00e3o a chegar para permitir que estejam mais bem preparados.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"613\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs.png\" alt=\"\" class=\"wp-image-159279\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-1024x567.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/10\/Remind-assignee-due-less-than-24hrs-768x425.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>10. Alterar o estado do item para &#8220;fechado&#8221; quando a percentagem for de 100<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Desacompi a percentagem de conclus\u00e3o do artigo muda para 100% para acompanhar os itens acabados.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100.png\" alt=\"fechar a 100 por cento\" class=\"wp-image-162539\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-at-100-768x432.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>11. Definir o estado de tarefa para &#8220;reaberto&#8221; quando a percentagem descer de 100<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Desabrada a percentagem de conclus\u00e3o quando a percentagem de conclus\u00e3o for reduzida de 100% para identificar itens que necessitem de mais trabalho.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"635\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item.png\" alt=\"reabrir quando menos de 100\" class=\"wp-image-162550\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-1024x583.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reopen-item-768x437.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>12. Bilhetes de arquivo que est\u00e3o terminados e n\u00e3o foram tocados no \u00faltimo m\u00eas<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Arquivar automaticamente os bilhetes quando em estado final e n\u00e3o tiverem sido modificados em 30 dias<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png\" alt=\"arquivar bilhetes antigos\" class=\"wp-image-162571\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-768x435.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h-not-activated\"><strong>N\u00e3o Ativado<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. Quando o novo item for criado, envie um e-mail para a Administra\u00e7\u00e3o<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1085\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation.png\" alt=\"e-mail de administra&#xE7;&#xE3;o quando criado\" class=\"wp-image-162584\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation.png 1085w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-1024x586.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-email-on-creation-768x440.png 768w\" sizes=\"(max-width: 1085px) 100vw, 1085px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Atribuir automaticamente novas tarefas<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Atribua automaticamente itens rec\u00e9m-criados a um utilizador ou equipa no OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1119\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team.png\" alt=\"atribuir &#xE0; equipa auto\" class=\"wp-image-162606\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team.png 1119w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-1024x568.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-team-768x426.png 768w\" sizes=\"(max-width: 1119px) 100vw, 1119px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\" id=\"h-useful-automation-examples\"><strong>Exemplos de automa\u00e7\u00e3o \u00fatil  <\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>1. Atribuir automaticamente novos itens a um indiv\u00edduo<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Atribua automaticamente itens rec\u00e9m-criados a um utilizador individual na sua equipa OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1117\" height=\"631\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign.png\" alt=\"atribuir ao utilizador\" class=\"wp-image-162595\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign.png 1117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-1024x578.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-768x434.png 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>2. Notifique o suporte se um bilhete n\u00e3o tiver sido fechado ap\u00f3s um per\u00edodo de tempo especificado<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Certifique-se de que a sua equipa de apoio \u00e9 notificada automaticamente quando um bilhete est\u00e1 a demorar demasiado tempo a ser resolvido.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1.png\" alt=\"Notifica&#xE7;&#xE3;o do temporizador SLA\" class=\"wp-image-162638\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/notify-of-SLA-1-768x434.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>3. Organizar automaticamente itens em projetos baseados no tipo de item<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Os itens rec\u00e9m-criados organizam-se automaticamente em diferentes projetos com base no seu tipo de item.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemplo: organizar um item que \u00e9 um bug no seu pr\u00f3prio projeto.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"633\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project.png\" alt=\"enviar itens autom&#xE1;ticos para projeto espec&#xED;fico\" class=\"wp-image-162653\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-bugs-to-project-768x436.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>4. Quando um bilhete \u00e9 criado por e-mail, envie uma resposta autom\u00e1tica<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Envie uma mensagem automatizada para o indiv\u00edduo que o contacta por e-mail para iniciar o fluxo de conversa\u00e7\u00e3o.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1109\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket.png\" alt=\"responder ao bilhete por e-mail\" class=\"wp-image-162665\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket.png 1109w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/personal-response-to-email-ticket-768x434.png 768w\" sizes=\"(max-width: 1109px) 100vw, 1109px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>5. Atribuir automaticamente itens espec\u00edficos \u00e0 equipa adequada<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Atribua automaticamente um item com base no seu tipo \u00e0 equipa mais adequada para lidar com os seus cuidados.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemplo: atribua uma tarefa de bug \u00e0 Equipa Dev.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1107\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev.png\" alt=\"atribuir bug para dev\" class=\"wp-image-162796\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev.png 1107w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-assign-dev-768x431.png 768w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>6. Atualizar o seguidor de um item para todas as altera\u00e7\u00f5es de estado<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Certifique-se de que, quando algu\u00e9m \u00e9 designado como seguidor, recebe todas as atualiza\u00e7\u00f5es sobre as altera\u00e7\u00f5es de estado do item \u00e0 medida que acontece.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1117\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes.png\" alt=\"enviar mensagem quando o estado muda\" class=\"wp-image-162818\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes.png 1117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-1024x571.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-when-state-changes-768x428.png 768w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>7. Organizar bilhetes em projetos baseados no dom\u00ednio do e-mail<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Quando um bilhete \u00e9 criado por um e-mail com um determinado dom\u00ednio, adicione o bilhete ao projeto com o nome de dom\u00ednio correlacionador.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1113\" height=\"641\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address.png\" alt=\"filtro por e-mail do cliente\" class=\"wp-image-162840\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address.png 1113w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-300x173.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-1024x590.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/filter-by-email-address-768x442.png 768w\" sizes=\"(max-width: 1113px) 100vw, 1113px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>8. Alterar o tipo de bilhete com base no estado de urg\u00eancia em nome<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Notifique os seus clientes de que podem adicionar &#8220;urgente&#8221; ao t\u00edtulo dos seus e-mails\/submiss\u00f5es de formul\u00e1rio web e alterar automaticamente esses tipos de bilhetes para um bilhete &#8220;urgente&#8221;.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"637\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name.png\" alt=\"alterar se nome contiver urgente\" class=\"wp-image-162857\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-300x174.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-1024x594.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/change-type-on-name-768x445.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>9. Atribuir itens de alta prioridade a um gestor  <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Se um bilhete for aumentado para a prioridade de 5 estrelas, o cession\u00e1rio muda imediatamente para o gestor para que possa ser tratado pela pessoa mais capaz.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1105\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change.png\" alt=\"atribuir ao utilizador na prioridade\" class=\"wp-image-162868\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change.png 1105w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/assign-on-prio-change-768x434.png 768w\" sizes=\"(max-width: 1105px) 100vw, 1105px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>10. Se o item for criado por e-mail, envie e-mail e atribua a um indiv\u00edduo<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Quando um item \u00e9 criado a partir de um e-mail, envie uma resposta de mensagem e atribua-o automaticamente a um utilizador OneDesk.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1111\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email.png\" alt=\"enviar mensagem e atribuir automaticamente\" class=\"wp-image-162879\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email.png 1111w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-1024x576.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-and-assign-from-email-768x432.png 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>11. Quando o estado mudar, reatribua-se a outra equipa<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Personalize os seus estatutos para representar as equipas que lidam com as diferentes fases de um item e designe automaticamente a equipa adequada \u00e0 medida que o estado muda.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exemplo: Quando a equipa de escrita completa um artigo, atualizam o estado e o item \u00e9 automaticamente transferido para a equipa de desenvolvimento.<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1115\" height=\"625\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team.png\" alt=\"reatribuir com base no estatuto &#xE0; equipa\" class=\"wp-image-162890\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team.png 1115w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-300x168.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-1024x574.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/reassign-to-team-768x430.png 768w\" sizes=\"(max-width: 1115px) 100vw, 1115px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>12. Atribuir automaticamente novos bilhetes a um indiv\u00edduo pela Round-Robin<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Atribua automaticamente os bilhetes de entrada por rota\u00e7\u00e3o a cada membro de um grupo \u00e0 sua escolha.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1093\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin.png\" alt=\"robin redondo auto atribuir\" class=\"wp-image-162906\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin.png 1093w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-1024x587.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/round-robin-768x441.png 768w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>13. Arquivar um projeto depois de conclu\u00eddo<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1105\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project.png\" alt=\"arquivo projeto acabado\" class=\"wp-image-162924\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project.png 1105w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-finished-project-768x436.png 768w\" sizes=\"(max-width: 1105px) 100vw, 1105px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>14. Notificar os seguidores de um projeto quando a data de vencimento for muda<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1083\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change.png\" alt=\"enviar altera&#xE7;&#xE3;o da data do projeto de mensagem\" class=\"wp-image-162935\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change.png 1083w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-300x174.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-1024x593.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/send-message-due-date-change-768x445.png 768w\" sizes=\"(max-width: 1083px) 100vw, 1083px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>15. Arquivo de bilhetes fechados\/completos<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1099\" height=\"623\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png\" alt=\"arquivar bilhetes antigos\" class=\"wp-image-162571\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets.png 1099w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-old-tickets-768x435.png 768w\" sizes=\"(max-width: 1099px) 100vw, 1099px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>16. Quando um bilhete \u00e9 criado com a palavra-chave $critical, desempate a prioridade do bilhete para 5 estrelas.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1073\" height=\"629\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical.png\" alt=\"mudar prio na frase\" class=\"wp-image-162946\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical.png 1073w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-300x176.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-1024x600.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/prio-5-on-critical-768x450.png 768w\" sizes=\"(max-width: 1073px) 100vw, 1073px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>17. Quando um bilhete estiver marcado como fechado, feche todas as conversas.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1085\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close.png\" alt=\"fechar conversas quando bilhete fechado\" class=\"wp-image-162959\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close.png 1085w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-300x173.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-1024x592.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/close-all-messages-on-ticket-close-768x444.png 768w\" sizes=\"(max-width: 1085px) 100vw, 1085px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>18. Envie um modelo de e-mail do Inqu\u00e9rito de Satisfa\u00e7\u00e3o dentro de 24 horas ap\u00f3s o encerramento de um bilhete.<\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1091\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey.png\" alt=\"enviar pesquisa\" class=\"wp-image-162972\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey.png 1091w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-1024x581.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-send-survey-768x436.png 768w\" sizes=\"(max-width: 1091px) 100vw, 1091px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>19. Partilhar automaticamente um projeto com um cliente quando \u00e9 colocado num cliente portoflio.  <\/strong><\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1089\" height=\"621\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project.png\" alt=\"partilhar projeto com o cliente\" class=\"wp-image-162985\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project.png 1089w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-300x171.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-1024x584.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/auto-share-project-768x438.png 768w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>20. Como arquivar os bilhetes de entrada de um remetente espec\u00edfico.  <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode arquivar os bilhetes automaticamente que v\u00eam de um dom\u00ednio de e-mail espec\u00edfico.<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1095\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam.png\" alt=\"bilhetes de spam arquivo\" class=\"wp-image-162996\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam.png 1095w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-1024x579.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/01\/archive-spam-768x434.png 768w\" sizes=\"(max-width: 1095px) 100vw, 1095px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>21. Feche os itens quando uma frase-chave for publicada.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Pode fechar automaticamente os itens quando uma determinada mensagem \u00e9 enviada, como &#8220;#closeticket&#8221;.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"922\" height=\"722\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto.png\" alt=\"bilhete de encerramento na palavra-chave\" class=\"wp-image-165840\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto.png 922w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto-300x235.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/keywordauto-768x601.png 768w\" sizes=\"(max-width: 922px) 100vw, 922px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>22. Criar automaticamente um novo projeto de cliente para itens quando os itens s\u00e3o criados no OneDesk<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Sempre que um novo item for criado dentro do OneDesk, mova-o para um projeto de itens submetidos pelo mesmo cliente.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"580\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-1024x580.png\" alt=\"automa&#xE7;&#xE3;o de projetos de clientes\" class=\"wp-image-166906\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-1024x580.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-300x170.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10-768x435.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-10.png 1113w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\"><strong>23. Ao criar automaticamente um novo item, copie quaisquer anexos do item de desencadeamento<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Quando um novo item \u00e9 criado por uma automatiza\u00e7\u00e3o, copie quaisquer anexos que o item que desencadeou a automatiza\u00e7\u00e3o tem para o produto rec\u00e9m-criado.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"558\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231.png\" alt=\"anexos de c&#xF3;pias para novo item\" class=\"wp-image-169728\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231.png 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/1231-768x426.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>O OneDesk permite-lhe definir automatiza\u00e7\u00f5es de fluxo de trabalho, que s\u00e3o um conjunto de regras que cuidam de tarefas repetitivas e demoradas. A defini\u00e7\u00e3o de automatiza\u00e7\u00f5es de fluxos de trabalho permitir\u00e1 ao seu neg\u00f3cio economizar tempo e dinheiro e aumentar a produtividade global. 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