{"id":76421,"date":"2021-03-17T18:47:22","date_gmt":"2021-03-17T18:47:22","guid":{"rendered":"https:\/\/onedesk.com\/on-premise-vs-cloud-based-helpdesk-solutions\/"},"modified":"2021-03-17T18:47:22","modified_gmt":"2021-03-17T18:47:22","slug":"on-premise-vs-cloud-based-helpdesk-solutions","status":"publish","type":"post","link":"https:\/\/onedesk.com\/pt-pt\/on-premise-vs-cloud-based-helpdesk-solutions\/","title":{"rendered":"On-in vs Cloud based helpdesk: The Pros &amp; Cons"},"content":{"rendered":"<h2>On-in vs Cloud based helpdesk: The Pros &amp; Cons<\/h2>\n<p>Os significados dos termos &#8220;no local&#8221; e &#8220;baseados na nuvem&#8221; significam praticamente o que parecem significar. Existem duas formas de aceder a uma aplica\u00e7\u00e3o e armazenar dados: atrav\u00e9s de um servidor nas suas instala\u00e7\u00f5es, ou na nuvem, um conjunto de servidores cujos dados e software podem aceder, normalmente por uma taxa. O software em nuvem \u00e9 mantido por terceiros. Ent\u00e3o, o que significa tudo isto, o que \u00e9 melhor e como funciona? Basicamente o que \u00e9 melhor no local vs cloud baseado.<\/p>\n<p>No local vs cloud based \u00e9 como um arm\u00e1rio de arquivo em sua casa contra um cofre no banco. Se mantiveres o testamento em casa e a tua casa arder, o testamento que escreveste est\u00e1 destru\u00eddo. Mas se for guardado num cofre e a casa arder, o testamento \u00e9 seguro.<\/p>\n<h3>Op\u00e7\u00f5es no local:<\/h3>\n<p>Manter os seus dados e aplica\u00e7\u00f5es num servidor nas suas instala\u00e7\u00f5es d\u00e1-lhe acesso imediato a qualquer software que possa estar a executar. Pode manter ou atualizar o seu software na sua agenda. Tem controlo total sobre a configura\u00e7\u00e3o do seu software, seja para Helpdesk ou Gest\u00e3o de Relacionamento com o Cliente (CRM). Se o sistema estiver em baixo, pode dar prioridade \u00e0 manuten\u00e7\u00e3o para o p\u00f4r a funcionar novamente.<\/p>\n<p>No entanto, existem desvantagens em manter os seus servi\u00e7os no local. A principal desvantagem \u00e9 a da instala\u00e7\u00e3o e manuten\u00e7\u00e3o. Se comprar a aplica\u00e7\u00e3o, tem de instalar, manter e atualizar a aplica\u00e7\u00e3o. Se os dados do seu sistema forem armazenados no local, qualquer coisa, desde uma falha de energia a um desastre f\u00edsico, pode resultar na perda desses dados. Dependendo do desastre, talvez tenhas de recriar todo o teu sistema.<\/p>\n<h3>Op\u00e7\u00f5es baseadas na nuvem:<\/h3>\n<p>Existem profissionais significativos para tomar uma abordagem baseada na nuvem para aceder aos seus servi\u00e7os. Utilizando um sistema baseado na nuvem, tamb\u00e9m chamado Software como Servi\u00e7o (SaaS) \u00e9 poupado \u00e0 frustra\u00e7\u00e3o de manter o software tamb\u00e9m. Se for emitida uma nova vers\u00e3o de software, \u00e9 da responsabilidade do propriet\u00e1rio da aplica\u00e7\u00e3o fazer as atualiza\u00e7\u00f5es e suavizar todas as rugas que v\u00eam com uma atualiza\u00e7\u00e3o. Em nenhum momento est\u00e1 sobrecarregado com a necessidade de especialistas em manuten\u00e7\u00e3o de Helpdesk ou CRM ou tentar recuperar dados.<\/p>\n<p>E h\u00e1 negativos quando se trata de armazenamento baseado em nuvem. Voc\u00ea, o utilizador, n\u00e3o pode aceder a uma aplica\u00e7\u00e3o baseada na nuvem se falhar. Isto significa que o servi\u00e7o \u00e9 restaurado quando o prestador chega ao mesmo. E pode n\u00e3o ser a primeira prioridade.<\/p>\n<p>Pode haver problemas de seguran\u00e7a com v\u00e1rios utilizadores a acederem ao mesmo servi\u00e7o. O fornecedor pode tentar garantir a separa\u00e7\u00e3o das bases de dados dentro de um CRM. No entanto, os hackers s\u00e3o persistentes e as viola\u00e7\u00f5es v\u00e3o acontecer. Tens de aceitar a palavra do fornecedor.<\/p>\n<h3>Em conclus\u00e3o:<\/h3>\n<p>Assim, sobre o tema dos sistemas baseados em nuvem no local vs; existem vantagens em manter o seu helpdesk e CRM no local. E h\u00e1 vantagens em implementar uma solu\u00e7\u00e3o baseada na nuvem. Como anteriormente afirmado, cada um tem as suas desvantagens. Ter\u00e1 que decidir a melhor op\u00e7\u00e3o para si. Ao tomar essa decis\u00e3o, deve lembrar-se que a OneDesk oferece ambas as solu\u00e7\u00f5es para as suas necessidades operacionais.<\/p>\n<p><span style=\"font-size: 10pt;\"><em>Cr\u00e9dito fotogr\u00e1fico: &#8220;Dispositivos na Nuvem&#8221; \/ Fotos do Casaco Azul \/ <a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/2.0\/legalcode\">CC BY<\/a><\/em><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On-in vs Cloud based helpdesk: The Pros &amp; Cons Os significados dos termos &#8220;no local&#8221; e &#8220;baseados na nuvem&#8221; significam praticamente o que parecem significar. Existem duas formas de aceder a uma aplica\u00e7\u00e3o e armazenar dados: atrav\u00e9s de um servidor nas suas instala\u00e7\u00f5es, ou na nuvem, um conjunto de servidores cujos dados e software podem [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":76425,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9453],"tags":[],"class_list":["post-76421","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-6-helpdesk-lab-pt-pt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>On-in vs Cloud based helpdesk: The Pros &amp; Cons | OneDesk<\/title>\n<meta name=\"description\" content=\"As opera\u00e7\u00f5es no local vs cloud t\u00eam as suas vantagens. 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