{"id":107639,"date":"2021-06-21T19:40:17","date_gmt":"2021-06-21T19:40:17","guid":{"rendered":"https:\/\/onedesk.com\/%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%be%d0%b9-%d0%be%d0%bf%d1%8b%d1%82-%d1%81%d0%be%d0%b7%d0%b4%d0%b0%d0%bd%d0%b8%d1%8f-%d0%bd%d0%b5%d1%81%d0%ba%d0%be%d0%bb%d1%8c%d0%ba%d0%b8%d1%85-%d0%bf\/"},"modified":"2022-08-08T14:22:15","modified_gmt":"2022-08-08T14:22:15","slug":"%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%be%d0%b9-%d0%be%d0%bf%d1%8b%d1%82-%d1%81%d0%be%d0%b7%d0%b4%d0%b0%d0%bd%d0%b8%d1%8f-%d0%bd%d0%b5%d1%81%d0%ba%d0%be%d0%bb%d1%8c%d0%ba%d0%b8%d1%85-%d0%bf","status":"publish","type":"post","link":"https:\/\/onedesk.com\/ru\/%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%be%d0%b9-%d0%be%d0%bf%d1%8b%d1%82-%d1%81%d0%be%d0%b7%d0%b4%d0%b0%d0%bd%d0%b8%d1%8f-%d0%bd%d0%b5%d1%81%d0%ba%d0%be%d0%bb%d1%8c%d0%ba%d0%b8%d1%85-%d0%bf\/","title":{"rendered":"\u041b\u0443\u0447\u0448\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430: \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u043f\u043e\u0440\u0442\u0430\u043b\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0437\u043d\u0430\u043d\u0438\u0439"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u041f\u043e\u0440\u0442\u0430\u043b\u044b \u0438 \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 &#8211; \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u043c\u043e\u0433\u0443\u0442 \u0432\u0430\u043c \u043b\u0443\u0447\u0448\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u041f\u043e\u0440\u0442\u0430\u043b\u044b \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u0432\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u0438 \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u0445\u043e\u0434 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u0438\u0445 \u0437\u0430\u044f\u0432\u043e\u043a \u0438\u043b\u0438 \u0437\u0430\u044f\u0432\u043e\u043a \u043e\u0442 \u0438\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438. \u0411\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u0441\u044d\u043a\u043e\u043d\u043e\u043c\u0438\u0442\u044c \u0432\u0440\u0435\u043c\u044f, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u043e \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u044c \u043d\u0443\u0436\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u0438\u043b\u0438 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044f \u0432\u0430\u0448\u0435\u0439 \u0433\u0440\u0443\u043f\u043f\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043e\u0442\u0432\u0435\u0447\u0430\u0442\u044c \u043d\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u044b, \u043f\u0440\u043e\u0441\u0442\u043e \u0443\u043a\u0430\u0437\u044b\u0432\u0430\u044f \u043d\u0430 \u0441\u0442\u0430\u0442\u044c\u044e \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u043d\u0430 \u0432\u043e\u043f\u0440\u043e\u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/span><\/p>\n<h2><b>\u0427\u0435\u043c \u043e\u043d\u0438 \u043f\u043e\u0445\u043e\u0436\u0438?<\/b><\/h2>\n<p>\u0421\u0445\u043e\u0434\u0441\u0442\u0432\u0430 \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0440\u0442\u0430\u043b\u0430\u043c\u0438 \u0438 \u0431\u0430\u0437\u0430\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u0439:<\/p>\n<ul>\n<li>\u041e\u0431\u0430 \u0440\u0430\u0441\u043a\u0440\u044b\u0432\u0430\u044e\u0442 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u044e\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u0438\u0437 OneDesk \u0432\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c.<\/li>\n<li>\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u043d\u0435\u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043d\u043e\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0437\u043d\u0430\u043d\u0438\u0439.<\/li>\n<li>\u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0438\u0445 \u043e\u0431\u043e\u0438\u0445 \u0438 \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0438\u0445 \u0442\u0430\u043c, \u0433\u0434\u0435 \u043e\u043d\u0438 \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u044b.<\/li>\n<\/ul>\n<h2><b>\u041d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043e\u043d\u0438 \u0440\u0430\u0437\u043d\u044b\u0435?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u041e\u0441\u043d\u043e\u0432\u043d\u044b\u0435 \u0440\u0430\u0437\u043b\u0438\u0447\u0438\u044f \u043c\u0435\u0436\u0434\u0443 \u043f\u043e\u0440\u0442\u0430\u043b\u0430\u043c\u0438 \u0438 \u0431\u0430\u0437\u0430\u043c\u0438 \u0437\u043d\u0430\u043d\u0438\u0439:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u041f\u043e\u0440\u0442\u0430\u043b\u044b \u0442\u0440\u0435\u0431\u0443\u044e\u0442, \u0447\u0442\u043e\u0431\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0432\u0445\u043e\u0434\u0438\u043b\u0438 \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u0434\u043e\u0441\u0442\u0443\u043f\u0430 \u043a \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438. <\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u0432 \u0431\u0430\u0437\u0430\u0445 \u0437\u043d\u0430\u043d\u0438\u0439 \u043e\u0431\u0449\u0435\u0434\u043e\u0441\u0442\u0443\u043f\u043d\u0430 \u043d\u0430 \u043b\u044e\u0431\u043e\u0439 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0435, \u0432 \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u043e\u043d\u0438 \u0432\u0441\u0442\u0440\u043e\u0435\u043d\u044b.<\/span><\/li>\n<\/ul>\n<p>\u041f\u043e\u0440\u0442\u0430\u043b \u043e\u0431\u044b\u0447\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f \u0434\u043b\u044f \u0442\u043e\u0433\u043e, \u0447\u0442\u043e\u0431\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u043c\u043e\u0433\u043b\u0438 \u0432\u0445\u043e\u0434\u0438\u0442\u044c \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0438 \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043e \u0441\u0432\u043e\u0438\u0445 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0445 \u0442\u043e\u0432\u0430\u0440\u0430\u0445. \u0421 \u0434\u0440\u0443\u0433\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b, \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u0432\u0430\u043c \u043f\u0443\u0431\u043b\u0438\u0447\u043d\u043e \u0434\u0435\u043b\u0438\u0442\u044c\u0441\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0435\u0439 \u0441 \u0432\u0430\u0448\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438.<\/p>\n<h2><b>\u0417\u0430\u0447\u0435\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u043e\u0432 \/ \u041a\u0411?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">OneDesk \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u043e\u0440\u0442\u0430\u043b\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0437\u043d\u0430\u043d\u0438\u0439. \u041a\u0430\u0436\u0434\u044b\u0439 \u043f\u043e\u0440\u0442\u0430\u043b \u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u044b \u0441\u043e\u0437\u0434\u0430\u0435\u0442\u0435, \u043c\u043e\u0433\u0443\u0442 \u0432\u044b\u0433\u043b\u044f\u0434\u0435\u0442\u044c \u043f\u043e-\u0440\u0430\u0437\u043d\u043e\u043c\u0443 \u0438 \u0441\u043e\u0431\u0438\u0440\u0430\u0442\u044c \/ \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0430\u0442\u044c \u0440\u0430\u0437\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e. \u0412\u044b \u0442\u0430\u043a\u0436\u0435 \u043c\u043e\u0436\u0435\u0442\u0435 \u043d\u0430\u0437\u043d\u0430\u0447\u0438\u0442\u044c \u0440\u0430\u0437\u043d\u044b\u0435 \u043f\u043e\u0440\u0442\u0430\u043b\u044b \u0434\u043b\u044f \u043e\u0442\u043f\u0440\u0430\u0432\u043a\u0438 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0431\u0438\u043b\u0435\u0442\u043e\u0432) \u0432 \u0440\u0430\u0437\u043d\u044b\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0432 OneDesk, \u0447\u0442\u043e \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u0442 \u0432\u0430\u043c \u043b\u0443\u0447\u0448\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0432\u0445\u043e\u0434\u044f\u0449\u0443\u044e \u0441\u0432\u044f\u0437\u044c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0415\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0435\u0441\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u043e\u0432 \u0438 \u0431\u0430\u0437 \u0437\u043d\u0430\u043d\u0438\u0439, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0440\u0430\u0437\u043c\u0435\u0441\u0442\u0438\u0442\u044c \u043a\u0430\u0436\u0434\u044b\u0439 \u0438\u0437 \u043d\u0438\u0445 \u043d\u0430 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u043c \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u0435, \u0447\u0442\u043e \u043f\u043e\u0437\u0432\u043e\u043b\u0438\u0442 \u0432\u0430\u043c \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b \u0441 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u043c \u0431\u0440\u0435\u043d\u0434\u043e\u043c, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0442 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u0432 \u0438\u0445 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0432 OneDesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u042d\u0442\u043e \u043e\u0442\u043b\u0438\u0447\u043d\u043e \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u0434\u043b\u044f \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u044e\u0442 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u043c\u0438 \u0431\u0440\u0435\u043d\u0434\u0430\u043c\u0438 \u0438\u043b\u0438 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0430\u043c\u0438 \u0438 \u0445\u043e\u0442\u044f\u0442, \u0447\u0442\u043e\u0431\u044b \u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u0431\u044b\u043b\u0438 \u0432\u043e\u0432\u043b\u0435\u0447\u0435\u043d\u044b \u0432 \u043f\u043e\u0440\u0442\u0430\u043b \u0438\u043b\u0438 \u0431\u0430\u0437\u0443 \u0437\u043d\u0430\u043d\u0438\u0439 \u0441 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0438\u043c \u0431\u0440\u0435\u043d\u0434\u043e\u043c.<\/span><\/p>\n<h2><b>\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u044b<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">\u0421\u043c. \u041a\u0430\u043a \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432\u0438\u0434\u0436\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">\u0421\u043c. \u041a\u0430\u043a \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0431\u0430\u0437\u0443 \u0437\u043d\u0430\u043d\u0438\u0439. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u0440\u0442\u0430\u043b\u044b \u0438 \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439 &#8211; \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0435 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u043c\u043e\u0433\u0443\u0442 \u0432\u0430\u043c \u043b\u0443\u0447\u0448\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u041f\u043e\u0440\u0442\u0430\u043b\u044b \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u0432\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c 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[&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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