{"id":110909,"date":"2021-06-22T19:29:07","date_gmt":"2021-06-22T19:29:07","guid":{"rendered":"https:\/\/onedesk.com\/%d0%b4%d0%b8%d0%bd%d0%b0%d0%bc%d0%b8%d1%87%d0%b5%d1%81%d0%ba%d0%b8%d0%b5-%d1%81%d0%b2%d0%be%d0%b9%d1%81%d1%82%d0%b2%d0%b0\/"},"modified":"2021-06-22T19:29:07","modified_gmt":"2021-06-22T19:29:07","slug":"%d0%b4%d0%b8%d0%bd%d0%b0%d0%bc%d0%b8%d1%87%d0%b5%d1%81%d0%ba%d0%b8%d0%b5-%d1%81%d0%b2%d0%be%d0%b9%d1%81%d1%82%d0%b2%d0%b0","status":"publish","type":"post","link":"https:\/\/onedesk.com\/ru\/%d0%b4%d0%b8%d0%bd%d0%b0%d0%bc%d0%b8%d1%87%d0%b5%d1%81%d0%ba%d0%b8%d0%b5-%d1%81%d0%b2%d0%be%d0%b9%d1%81%d1%82%d0%b2%d0%b0\/","title":{"rendered":"\u0414\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430"},"content":{"rendered":"

OneDesk \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u0432\u0441\u0442\u0430\u0432\u043a\u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0432 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442 \u0442\u043e\u0433\u043e, \u043a \u0447\u0435\u043c\u0443 \u043e\u043d\u043e \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u043b\u0435\u043d\u043e. \u0412 \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043a \u043d\u0435\u043c\u0443 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u0447\u0435\u0440\u0435\u0437 \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u043d\u044b\u0435 \u043e\u0442\u0432\u0435\u0442\u044b \u0438 \u0448\u0430\u0431\u043b\u043e\u043d\u044b \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. \u041e\u043d \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0438\u0437\u0432\u043b\u0435\u043a\u0430\u0442\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043e \u0437\u0430\u044f\u0432\u043a\u0435, \u0437\u0430\u0434\u0430\u0447\u0435 \u0438\u043b\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u0435 \u0438 \u0432\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0435\u0435 \u0432 \u0431\u0435\u0441\u0435\u0434\u0443, \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0438\u043b\u0438 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0435 \u043f\u0438\u0441\u044c\u043c\u043e.<\/p>\n

\u0414\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u043e\u0432<\/strong><\/h2>\n

\u0412 \u044d\u0442\u043e\u0439 \u0442\u0430\u0431\u043b\u0438\u0446\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u044b \u0432\u0441\u0435 \u0434\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432:<\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Item Property<\/th>Property Definition<\/th>\n<\/tr>\n<\/thead>\n
id<\/td>The ID of the item<\/td>\n<\/tr>\n
type<\/td>The type of the item<\/td>\n<\/tr>\n
item name<\/td>The name of the item<\/td>\n<\/tr>\n
description<\/td>The description of the item<\/td>\n<\/tr>\n
truncated description (text only)<\/td>The shortened description of the item<\/td>\n<\/tr>\n
portfolio names<\/td>The names of the portfolios which the item belongs to<\/td>\n<\/tr>\n
attachementLinks<\/td>Inserts the URL of the attachment for download<\/td>\n<\/tr>\n
project<\/td>The project which the item belongs to<\/td>\n<\/tr>\n
lifecycle status<\/td>The lifecycle status of the item<\/td>\n<\/tr>\n
priority<\/td>The priority level of the item<\/td>\n<\/tr>\n
% complete<\/td>The percentage completion of the item<\/td>\n<\/tr>\n
organization uri<\/td>The oraganization's unique account identifier<\/td>\n<\/tr>\n
assignee(s)<\/td>The item's assignee(s)<\/td>\n<\/tr>\n
author<\/td>The item's creator<\/td>\n<\/tr>\n
requester(s)<\/td>The item's requester(s)<\/td>\n<\/tr>\n
follower(s)<\/td>The items's follower(s)<\/td>\n<\/tr>\n
customer requester Organizations<\/td>The item requester's organization<\/td>\n<\/tr>\n
administrator name<\/td>The name of the administrator<\/td>\n<\/tr>\n
all conversations<\/td>Inserts all conversations attached to the item<\/td>\n<\/tr>\n
latest message<\/td>Inserts the latest message posted in a conversation attached to the item<\/td>\n<\/tr>\n
planned work<\/td>The item's planned work<\/td>\n<\/tr>\n
actual work<\/td>The item's actual work<\/td>\n<\/tr>\n
planned cost<\/td>The item's planned cost<\/td>\n<\/tr>\n
actual cost<\/td>The item's actual cost<\/td>\n<\/tr>\n
planned duration<\/td>The item's planned duration<\/td>\n<\/tr>\n
scheduled start date<\/td>The item's scheduled start date<\/td>\n<\/tr>\n
actual start date<\/td>The item's actual start date<\/td>\n<\/tr>\n
scheduled finish date<\/td>The item's scheduled finish date<\/td>\n<\/tr>\n
actual finish date<\/td>The item's actual finish date<\/td>\n<\/tr>\n
created date<\/td>The item's creation date<\/td>\n<\/tr>\n
URL of item in OneDesk main applicaion<\/td>The URL of the item detail panel in<\/td>\n<\/tr>\n
Requester Satisfaction Survey URL<\/td>The URL of the item's requester satisfaction survey<\/td>\n<\/tr>\n
Recent Requester<\/td>The item's recent requester<\/td>\n<\/tr>\n
time until SLA breach<\/td>The item's time until SLA breach<\/td>\n<\/tr>\n
SLA breach time<\/td>The item's SLA breach time<\/td>\n<\/tr>\n
SLA name<\/td>The item's attached SLA<\/td>\n<\/tr>\n
SLA breaching metric<\/td>The item's SLA breaching metric<\/td>\n<\/tr>\n
successors<\/td>The item's successors in the gantt chart<\/td>\n<\/tr>\n
predecessors<\/td>The item's predecessors in the gantt chart<\/td>\n<\/tr>\n
linked items<\/td>The item's linked items<\/td>\n<\/tr>\n
total cost<\/td>The item's total cost of all input timesheets<\/td>\n<\/tr>\n
URL of item on Portal<\/td>The URL of the item on the portal<\/td>\n<\/tr>\n
URL of item on Knowledgebase<\/td>The URL of the item on the knowledgebase<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n

\u0414\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432<\/strong><\/h2>\n

\u0412 \u044d\u0442\u043e\u0439 \u0442\u0430\u0431\u043b\u0438\u0446\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u044b \u0432\u0441\u0435 \u0434\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432:<\/p>\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Project Property<\/th>Property Definition<\/th>\n<\/tr>\n<\/thead>\n
id<\/td>The ID of the project<\/td>\n<\/tr>\n
name<\/td>The name of the project<\/td>\n<\/tr>\n
type<\/td>The type of the project<\/td>\n<\/tr>\n
portfolio names<\/td>The names of the portfolios which the project belongs to<\/td>\n<\/tr>\n
portfolio types<\/td>The types of portfolios which the project belongs to<\/td>\n<\/tr>\n
lifecycle status<\/td>The lifecycle status of the project<\/td>\n<\/tr>\n
all conversations<\/td>Inserts all conversations attached to the project<\/td>\n<\/tr>\n
latest message<\/td>Inserts the latest message posted in a conversation attached to the project<\/td>\n<\/tr>\n
description<\/td>The description of the project<\/td>\n<\/tr>\n
truncated description<\/td>The shortened description of the project<\/td>\n<\/tr>\n
attachments<\/td>Inserts the URL of the attachment for download<\/td>\n<\/tr>\n
agile capacity<\/td>The points capacity of the project<\/td>\n<\/tr>\n
total points<\/td>The total points currently allocated to the project<\/td>\n<\/tr>\n
visibility type<\/td>The visibility of the project; either private or discoverable by other users<\/td>\n<\/tr>\n
follower users<\/td>The followers of the project who are users<\/td>\n<\/tr>\n
follower customers<\/td>The followers of the project who are customers<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n","protected":false},"excerpt":{"rendered":"

OneDesk \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 \u0434\u043b\u044f \u0432\u0441\u0442\u0430\u0432\u043a\u0438 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0443\u044e\u0449\u0435\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u0432 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442 \u0442\u043e\u0433\u043e, \u043a \u0447\u0435\u043c\u0443 \u043e\u043d\u043e \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u043b\u0435\u043d\u043e. \u0412 \u043d\u0430\u0441\u0442\u043e\u044f\u0449\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043a \u043d\u0435\u043c\u0443 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c 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[…]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[9714],"tags":[],"class_list":["post-110909","post","type-post","status-publish","format-standard","hentry","category-1---onedesk"],"yoast_head":"\n\u0414\u0438\u043d\u0430\u043c\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u0441\u0432\u043e\u0439\u0441\u0442\u0432\u0430 | OneDesk HelpDesk \u0438 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0435 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438<\/title>\n<meta name=\"description\" content=\"OneDesk - \u044d\u0442\u043e \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 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