{"id":111100,"date":"2021-06-23T12:25:18","date_gmt":"2021-06-23T12:25:18","guid":{"rendered":"https:\/\/onedesk.com\/%d1%81%d0%bb%d1%83%d0%b6%d0%b1%d0%b0-%d0%bf%d0%be%d0%b4%d0%b4%d0%b5%d1%80%d0%b6%d0%ba%d0%b8-%d0%b4%d0%bb%d1%8f-itsm-itil-onedesk\/"},"modified":"2021-06-23T12:25:44","modified_gmt":"2021-06-23T12:25:44","slug":"%d1%81%d0%bb%d1%83%d0%b6%d0%b1%d0%b0-%d0%bf%d0%be%d0%b4%d0%b4%d0%b5%d1%80%d0%b6%d0%ba%d0%b8-%d0%b4%d0%bb%d1%8f-itsm-itil-onedesk","status":"publish","type":"post","link":"https:\/\/onedesk.com\/ru\/%d1%81%d0%bb%d1%83%d0%b6%d0%b1%d0%b0-%d0%bf%d0%be%d0%b4%d0%b4%d0%b5%d1%80%d0%b6%d0%ba%d0%b8-%d0%b4%d0%bb%d1%8f-itsm-itil-onedesk\/","title":{"rendered":"\u0423\u043f\u0440\u043e\u0449\u0435\u043d\u043d\u044b\u0439 \u043e\u043f\u044b\u0442: \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043b\u044f ITSM \/ ITIL"},"content":{"rendered":"<h2 style=\"text-align: justify;\"><strong>\u0423\u043f\u0440\u043e\u0449\u0435\u043d\u043d\u044b\u0439 \u043e\u043f\u044b\u0442: \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043b\u044f ITSM \/ ITIL<\/strong><\/h2>\n<p style=\"text-align: justify;\">ITIL, \u0438\u043b\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0441\u043e\u0431\u043e\u0439 \u0441\u0435\u0440\u0438\u044e \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u0432 (\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443), \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u043c\u044b\u0445 \u0434\u043b\u044f \u043f\u043e\u043c\u043e\u0449\u0438 \u0432 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM). \u042d\u0442\u0438 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b \u043a\u0430\u0441\u0430\u044e\u0442\u0441\u044f:<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f.<\/li>\n<li>\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0439 \u0434\u0438\u0437\u0430\u0439\u043d.<\/li>\n<li>\u0421\u0435\u0440\u0432\u0438\u0441\u043d\u0430\u044f \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f.<\/li>\n<li>\u041f\u0435\u0440\u0435\u0445\u043e\u0434 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0443.<\/li>\n<li>\u041f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u0418\u0434\u0435\u0430\u043b\u044c\u043d\u0430\u044f \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0431\u0443\u0434\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u043d\u0430 \u0434\u043b\u044f \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u0442\u0430\u043c, \u0433\u0434\u0435 \u044d\u0442\u043e \u0443\u043c\u0435\u0441\u0442\u043d\u043e.<br \/>\n\u041f\u0440\u0438 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e\u0439 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 ITSM:<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0421\u043b\u0443\u0436\u0438\u0442\u044c \u0435\u0434\u0438\u043d\u043e\u0439 \u0442\u043e\u0447\u043a\u043e\u0439 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0434\u043b\u044f \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439.<\/li>\n<li>\u041e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0442\u044c \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c.<\/li>\n<li>\u041e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0439\u0442\u0435 \u0438 \u043e\u0431\u043e\u0441\u0442\u0440\u044f\u0439\u0442\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.<\/li>\n<li>\u0420\u0435\u0448\u0430\u0439\u0442\u0435 \u0438 \u0437\u0430\u043a\u0440\u044b\u0432\u0430\u0439\u0442\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.<\/li>\n<\/ul>\n<h3><span data-story-id=\"story_7674dd37c9100f56e87060a4cd929217\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1481833618301\" data-text=\"How is ITIL &amp; ITSM used\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">\u041a\u0430\u043a \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0442\u0441\u044f ITIL \u0438 ITSM<\/span><img><\/h3>\n<p style=\"text-align: justify;\">\u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f ITSM, \u043e\u0441\u043d\u043e\u0432\u0430\u043d\u043d\u043e\u043c\u0443 \u043d\u0430 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0435 ITIL, \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u0430 \u0434\u043b\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u044f \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e\u0439 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438. \u042d\u0442\u0430 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u043a\u043e\u043c\u0430\u043d\u0434\u0435, \u0440\u0435\u0430\u043b\u0438\u0437\u0443\u044e\u0449\u0435\u0439 \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 ITIL, \u0447\u0435\u0442\u043a\u0438\u0439 \u043d\u0430\u0431\u043e\u0440 \u043c\u0435\u0442\u043e\u0434\u043e\u043b\u043e\u0433\u0438\u0439, \u0445\u0430\u0440\u0430\u043a\u0442\u0435\u0440\u0438\u0441\u0442\u0438\u043a \u0438 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0435\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438.<\/p>\n<p style=\"text-align: justify;\">ITIL \u0443\u0442\u0432\u0435\u0440\u0436\u0434\u0430\u0435\u0442, \u0447\u0442\u043e \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043e\u043b\u0436\u043d\u0430 \u0441\u043b\u0443\u0436\u0438\u0442\u044c \u0435\u0434\u0438\u043d\u043e\u0439 \u0442\u043e\u0447\u043a\u043e\u0439 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, ITSM \u0434\u043e\u043b\u0436\u0435\u043d \u0432\u043a\u043b\u044e\u0447\u0430\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c, \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0449\u0443\u044e \u043a\u0430\u0436\u0434\u043e\u043c\u0443 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u043c\u0443 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0443 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432\u044b\u0441\u0442\u0443\u043f\u0430\u0442\u044c \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u0435\u0434\u0438\u043d\u043e\u0433\u043e \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u043d\u043e\u0433\u043e \u043b\u0438\u0446\u0430 \u043a\u0430\u0436\u0434\u044b\u0439 \u0440\u0430\u0437, \u043a\u043e\u0433\u0434\u0430 \u043a\u043b\u0438\u0435\u043d\u0442 \u043e\u0431\u0440\u0430\u0449\u0430\u0435\u0442\u0441\u044f \u0441 \u043d\u043e\u0432\u043e\u0439 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043e\u0439. \u041f\u0435\u0440\u0435\u0432\u043e\u0434 \u043a \u0434\u0440\u0443\u0433\u043e\u043c\u0443 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0443 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u044b\u0442\u044c \u0440\u0435\u0434\u043a\u043e\u0441\u0442\u044c\u044e. \u0417\u0430\u043a\u0430\u0437\u0447\u0438\u043a \u0434\u043e\u043b\u0436\u0435\u043d \u0447\u0443\u0432\u0441\u0442\u0432\u043e\u0432\u0430\u0442\u044c \u0441\u0435\u0431\u044f \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u044c\u043d\u044b\u043c \u0432 \u0440\u0430\u0431\u043e\u0442\u0435 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438.<\/p>\n<p style=\"text-align: justify;\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0442\u0430\u043a\u0436\u0435 \u0434\u043e\u043b\u0436\u043d\u043e \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0442\u044c \u0446\u0435\u043d\u0442\u0440\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u0443\u044e \u0441\u0432\u044f\u0437\u044c. \u0422\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043e\u043b\u0436\u0435\u043d \u0438\u043c\u0435\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0430\u0437\u0433\u043e\u0432\u0430\u0440\u0438\u0432\u0430\u0442\u044c \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c (\u043d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e \u043e\u0442 \u0442\u043e\u0433\u043e, \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u043b\u0438 \u044d\u0442\u043e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442 \u0432\u043d\u0435\u0448\u043d\u0438\u043c \u0438\u043b\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c) \u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0442\u044c, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0443\u043c\u0435\u0442\u044c \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0438 \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0442\u044c \u0431\u044b\u0441\u0442\u0440\u044b\u0435 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u043e\u0442 \u0441\u0438\u0441\u0442\u0435\u043c\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u0432.<\/p>\n<p style=\"text-align: justify;\">\u0415\u0441\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0441\u043b\u043e\u0436\u043d\u0435\u0435, \u0447\u0435\u043c \u043f\u0440\u0435\u0434\u043f\u043e\u043b\u0430\u0433\u0430\u043b\u043e\u0441\u044c \u0440\u0430\u043d\u0435\u0435, \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0435\u0437 \u0443\u0447\u0430\u0441\u0442\u0438\u044f \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u0438\u043c\u0435\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u044d\u0441\u043a\u0430\u043b\u0430\u0446\u0438\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u043f\u0440\u0438 \u044d\u0442\u043e\u043c \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u0443\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.<\/p>\n<p style=\"text-align: justify;\">\u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u044f \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044f\u043c \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442 \u0434\u043e\u043b\u0436\u0435\u043d \u0438\u043c\u0435\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443, \u0437\u0430\u043f\u0438\u0441\u0430\u0442\u044c \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0438 \u0437\u0430\u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f, \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u043d\u044f\u0442\u044b\u0435 \u0434\u043b\u044f \u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u044f. \u041a\u0440\u043e\u043c\u0435 \u0442\u043e\u0433\u043e, \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043e\u043b\u0436\u043d\u0430 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0442\u044c \u0440\u0430\u0437\u043c\u0435\u0449\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0432 \u0431\u0430\u0437\u0435 \u0437\u043d\u0430\u043d\u0438\u0439, \u0434\u0435\u043b\u0430\u044f \u0435\u0433\u043e \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u044b\u043c \u0432 \u0431\u0443\u0434\u0443\u0449\u0435\u043c.<\/p>\n<h3 style=\"text-align: justify;\"><span data-story-id=\"story_7674dd37c9100f56e87060a4cd929217\" data-room-id=\"room_d3c1e182c20485489472dff419c0923f\" data-timestamp=\"1481833618301\" data-text=\"what can you do with it\" data-userid=\"800745871890653184\" data-orgid=\"425220639864197120\">\u0427\u0442\u043e \u043c\u043e\u0436\u0435\u0442 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u0434\u043b\u044f \u0432\u0430\u0441 \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 ITSM<\/span><\/h3>\n<p style=\"text-align: justify;\">ITIL \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0432\u0430\u043c \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432\u0430\u0448\u0435\u0439 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b. \u0421 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u0442\u043e\u0439 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438 \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u0438\u0442 \u0432\u0430\u043c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438, \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0434\u043b\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u044f \u043f\u043e\u0442\u0440\u0435\u0431\u043d\u043e\u0441\u0442\u0435\u0439 \u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0432\u0430\u0448\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u0421 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u044d\u0442\u043e\u0433\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0440\u0430\u0437\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0442\u044c \u0438 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044e, \u0441\u043f\u043e\u0441\u043e\u0431\u043d\u0443\u044e \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e \u0443\u043f\u0440\u0430\u0432\u043b\u044f\u0442\u044c \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438, \u0433\u0435\u043d\u0435\u0440\u0438\u0440\u0443\u0435\u043c\u044b\u043c\u0438 \u0432\u0430\u0448\u0435\u0439 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043e\u0439.<\/p>\n<p style=\"text-align: justify;\">\u0418, \u043a\u043e\u043d\u0435\u0447\u043d\u043e \u0436\u0435, \u0441 \u043e\u0431\u044a\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u043c \u043d\u0430\u0431\u043e\u0440\u043e\u043c \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u0439 \u0432\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0435 (\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437 \u043a\u043b\u0438\u0435\u043d\u0442\u0443 \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0440\u0430\u0437\u0433\u043e\u0432\u0430\u0440\u0438\u0432\u0430\u0442\u044c \u0441 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u043c \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u043e\u043c, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0443 \u043f\u0440\u0438\u0445\u043e\u0434\u0438\u043b\u043e\u0441\u044c \u0436\u0434\u0430\u0442\u044c \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0433\u0440\u0443\u0437\u0430, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0440\u0430\u0437 \u043a\u043b\u0438\u0435\u043d\u0442 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0438\u043b\u0441\u044f \u043c\u0435\u0436\u0434\u0443 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u043c\u0438 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0430\u043c\u0438, \u043a\u0430\u043a \u0434\u043e\u043b\u0433\u043e \u0441\u043e\u0445\u0440\u0430\u043d\u044f\u043b\u0430\u0441\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0432\u044b\u0437\u0432\u0430\u043b \u043a\u043b\u0438\u0435\u043d\u0442), \u0447\u0442\u043e\u0431\u044b \u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433.<\/p>\n<p style=\"text-align: justify;\">OneDesk &#8211; \u044d\u0442\u043e \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043b\u044f ITSM, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u0438, \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u044b\u0435 \u0434\u043b\u044f \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b ITIL. \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0438\u0432\u0430\u0435\u0442:<\/p>\n<ul>\n<li style=\"text-align: justify;\">\u0426\u0435\u043d\u0442\u0440\u0430\u043b\u0438\u0437\u043e\u0432\u0430\u043d\u043d\u043e\u0435 \u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0441 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u0438\u0445 \u043a\u0430\u043d\u0430\u043b\u043e\u0432 \u0441\u0432\u044f\u0437\u0438.<\/li>\n<li style=\"text-align: justify;\">\u0422\u0435\u0445\u043d\u0438\u043a \u043a\u0430\u043a \u0435\u0434\u0438\u043d\u0441\u0442\u0432\u0435\u043d\u043d\u0430\u044f \u0442\u043e\u0447\u043a\u0430 \u043a\u043e\u043d\u0442\u0430\u043a\u0442\u0430 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u043c.<\/li>\n<li style=\"text-align: justify;\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u0438 \u043e\u0431\u043e\u0441\u0442\u0440\u044f\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.<\/li>\n<li style=\"text-align: justify;\">\u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0435\u0448\u0430\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0437\u0430\u043a\u0440\u044b\u0432\u0430\u0442\u044c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0438 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0431\u0430\u0437\u044b \u0437\u043d\u0430\u043d\u0438\u0439.<\/li>\n<\/ul>\n<p><em><span style=\"font-size: 10pt;\">\u0424\u043e\u0442\u043e: &#8220;\u041a\u043d\u0438\u0433\u0438&#8221; \/ \u0420\u043e\u0434\u0440\u0438\u0433\u043e \u0413\u0430\u043b\u0438\u043d\u0434\u0435\u0441 \/<a href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/legalcode\"> CC BY<\/a><\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0423\u043f\u0440\u043e\u0449\u0435\u043d\u043d\u044b\u0439 \u043e\u043f\u044b\u0442: \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043b\u044f ITSM \/ ITIL ITIL, \u0438\u043b\u0438 \u0431\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u0418\u0422-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0441\u043e\u0431\u043e\u0439 \u0441\u0435\u0440\u0438\u044e \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u0432 (\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443), \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u043c\u044b\u0445 \u0434\u043b\u044f \u043f\u043e\u043c\u043e\u0449\u0438 \u0432 \u0440\u0435\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043e\u043f\u0442\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u043e\u0439 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0418\u0422-\u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 (ITSM). \u042d\u0442\u0438 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u044b \u043a\u0430\u0441\u0430\u044e\u0442\u0441\u044f: \u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f. \u0421\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0439 \u0434\u0438\u0437\u0430\u0439\u043d. \u0421\u0435\u0440\u0432\u0438\u0441\u043d\u0430\u044f \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f. \u041f\u0435\u0440\u0435\u0445\u043e\u0434 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0443. \u041f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f. \u0418\u0434\u0435\u0430\u043b\u044c\u043d\u0430\u044f \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0431\u0443\u0434\u0435\u0442 \u0441\u043e\u0437\u0434\u0430\u043d\u0430 \u0434\u043b\u044f \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u0442\u0430\u043c, 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