{"id":167484,"date":"2022-03-24T18:46:06","date_gmt":"2022-03-24T18:46:06","guid":{"rendered":"https:\/\/onedesk.com\/%d1%83%d1%81%d1%82%d0%b0%d0%bd%d0%be%d0%b2%d0%ba%d0%b0-%d0%b2%d0%bd%d1%83%d1%82%d1%80%d0%b5%d0%bd%d0%bd%d1%8f%d1%8f-%d0%bf%d1%80%d0%be%d1%82%d0%b8%d0%b2-%d0%b2%d0%bd%d0%b5%d1%88%d0%bd%d0%b5%d0%b9-oned\/"},"modified":"2022-03-24T18:47:05","modified_gmt":"2022-03-24T18:47:05","slug":"%d1%83%d1%81%d1%82%d0%b0%d0%bd%d0%be%d0%b2%d0%ba%d0%b0-%d0%b2%d0%bd%d1%83%d1%82%d1%80%d0%b5%d0%bd%d0%bd%d1%8f%d1%8f-%d0%bf%d1%80%d0%be%d1%82%d0%b8%d0%b2-%d0%b2%d0%bd%d0%b5%d1%88%d0%bd%d0%b5%d0%b9-oned","status":"publish","type":"post","link":"https:\/\/onedesk.com\/ru\/%d1%83%d1%81%d1%82%d0%b0%d0%bd%d0%be%d0%b2%d0%ba%d0%b0-%d0%b2%d0%bd%d1%83%d1%82%d1%80%d0%b5%d0%bd%d0%bd%d1%8f%d1%8f-%d0%bf%d1%80%d0%be%d1%82%d0%b8%d0%b2-%d0%b2%d0%bd%d0%b5%d1%88%d0%bd%d0%b5%d0%b9-oned\/","title":{"rendered":"\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0438\u043b\u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u041d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e \u043e\u0442 \u0442\u043e\u0433\u043e, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043b\u0438 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u0432\u043d\u0443\u0442\u0440\u0438 \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0438\u043b\u0438 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, OneDesk \u0431\u0443\u0434\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430 \u0432\u0430\u0441. \u041e\u0434\u043d\u0430\u043a\u043e \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0431\u0443\u0434\u0435\u0442 \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c OneDesk \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u043f\u043e-\u0434\u0440\u0443\u0433\u043e\u043c\u0443, \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0431\u0438\u0442\u044c\u0441\u044f \u043d\u0430\u0438\u043b\u0443\u0447\u0448\u0435\u0433\u043e \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430.<\/p>\n\n<p class=\"wp-block-paragraph\">\u0412 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f, \u043a\u0430\u043a\u0438\u0435 \u0431\u044b\u0441\u0442\u0440\u044b\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u043d\u0443\u0436\u043d\u043e \u0432\u044b\u043f\u043e\u043b\u043d\u0438\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432\u0430\u0448\u0443 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u041e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435<\/h2><ul><li><a href=\"#h-configuring-onedesk-for-internal-end-users\" data-level=\"2\">\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439<\/a><\/li><li><a href=\"#h-configuring-onedesk-for-external-customers\" data-level=\"2\">\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li><\/ul><\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-onedesk-for-internal-end-users\"><strong>\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u0440\u0438\u043c\u0435\u0440\u043e\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u043c\u043e\u0436\u0435\u0442 \u0441\u043b\u0443\u0436\u0438\u0442\u044c \u0418\u0422-\u043a\u043e\u043c\u0430\u043d\u0434\u0430, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0430\u044f \u0441 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u043c\u0438 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u043e\u0442\u0434\u0435\u043b\u0430\u043c\u0438 \u0438\u0445 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. <\/p>\n\n<p class=\"wp-block-paragraph\">\u0412\u043d\u0435\u0441\u0438\u0442\u0435 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0432 OneDesk, \u0435\u0441\u043b\u0438 \u0432\u044b \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u0435\u0442\u0435 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439, \u0430 \u043d\u0435 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-1-views-and-items-tickets-tasks-projects\"><strong>\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0448\u0430\u0433 \u0431\u044b\u0441\u0442\u0440\u043e\u0433\u043e \u0437\u0430\u043f\u0443\u0441\u043a\u0430 1: \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b (\u0442\u0438\u043a\u0435\u0442\u044b, \u0437\u0430\u0434\u0430\u0447\u0438, \u043f\u0440\u043e\u0435\u043a\u0442\u044b)<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-1-default-view-setup-by-portfolio\"><strong>1.1 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0432\u0438\u0434\u0430 \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u2014 \u043f\u043e \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0432\u0430\u0448\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0438 <strong>\u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442 \u0441\u043e\u0431\u043e\u0439 \u043e\u0441\u043d\u043e\u0432\u043d\u0443\u044e \u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0443 \u0442\u043e\u0433\u043e, \u043a\u0430\u043a \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u043e\u0432\u0430\u0442\u044c \u0441\u0432\u043e\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u044b.<\/strong> \u041e\u043d\u0438 \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u043d\u0430\u0437\u0432\u0430\u043d\u044b \u0432 \u0447\u0435\u0441\u0442\u044c \u0440\u0430\u0437\u043d\u044b\u0445 \u043e\u0442\u0434\u0435\u043b\u043e\u0432, \u043a\u043e\u043c\u0430\u043d\u0434 \u0438\u043b\u0438 \u043a\u0430\u043a\u043e\u0439-\u043b\u0438\u0431\u043e \u0434\u0440\u0443\u0433\u043e\u0439 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0432\u0430\u043c \u043f\u043e\u043b\u0435\u0437\u043d\u0430. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u0432\u0441\u0435 \u0432\u0430\u0448\u0438 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u043f\u0440\u0438\u043d\u0430\u0434\u043b\u0435\u0436\u0430\u0442 \u043a \u043e\u0434\u043d\u043e\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438, \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u0435 \u0440\u0435\u0436\u0438\u043c \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u00ab\u041f\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u00bb \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e. \u041d\u0430\u0432\u0435\u0434\u0438\u0442\u0435 \u0443\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u043c\u044b\u0448\u0438 \u043d\u0430 \u0440\u0430\u0437\u0434\u0435\u043b \u00ab\u0412\u0438\u0434\u00bb \u0438 \u0432\u044b\u0431\u0435\u0440\u0438\u0442\u0435 \u0448\u0435\u0441\u0442\u0435\u0440\u0435\u043d\u043a\u0443, \u0447\u0442\u043e\u0431\u044b \u043e\u0442\u0440\u0435\u0434\u0430\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u0438\u0434 \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432\u044b \u0432\u0438\u0434\u0438\u0442\u0435. \u0421\u043d\u0438\u043c\u0438\u0442\u0435 \u0444\u043b\u0430\u0436\u043e\u043a \u00ab\u041f\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0443\u00bb.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"727\" height=\"772\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25.png\" alt=\"&#x443;&#x43F;&#x440;&#x430;&#x432;&#x43B;&#x44F;&#x442;&#x44C; &#x43F;&#x440;&#x435;&#x434;&#x441;&#x442;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44F;&#x43C;&#x438;\" class=\"wp-image-167356\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25.png 727w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-25-283x300.png 283w\" sizes=\"(max-width: 727px) 100vw, 727px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-2-project-setup\"><strong>1.2 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u0430<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0441\u043b\u0435 \u0442\u043e\u0433\u043e, \u043a\u0430\u043a \u0432\u044b \u0441\u043e\u0437\u0434\u0430\u043b\u0438 \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043e\u0442\u0434\u0435\u043b\u043e\u0432 \u0438 \u043a\u043e\u043c\u0430\u043d\u0434, \u0441\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0434\u043b\u044f \u0440\u0430\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f \u0432 \u044d\u0442\u0438\u0445 \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e. \u041f\u043e\u0434\u043e\u0431\u043d\u043e \u0442\u043e\u043c\u0443, \u043a\u0430\u043a \u043f\u043e\u0440\u0442\u0444\u0435\u043b\u0438 \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0442 \u043a\u0430\u043a \u043a\u043e\u043d\u0442\u0435\u0439\u043d\u0435\u0440\u044b \u0434\u043b\u044f \u0432\u0430\u0448\u0438\u0445 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432, <strong>\u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0434\u0435\u0439\u0441\u0442\u0432\u0443\u044e\u0442 \u043a\u0430\u043a \u043a\u043e\u043d\u0442\u0435\u0439\u043d\u0435\u0440\u044b \u0434\u043b\u044f \u0432\u0430\u0448\u0438\u0445 \u0437\u0430\u044f\u0432\u043e\u043a \u0438 \u0437\u0430\u0434\u0430\u0447<\/strong> . \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u0442\u043e\u0439 \u0436\u0435 \u043a\u043d\u043e\u043f\u043a\u0438 \u00ab\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c\u00bb, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0432\u044b \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043b\u0438 \u0434\u043b\u044f \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e.<\/p>\n\n<p class=\"wp-block-paragraph\">\u0427\u0442\u043e\u0431\u044b \u043d\u0435 \u0437\u0430\u043f\u043e\u043b\u043d\u044f\u0442\u044c \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u0431\u043e\u043b\u044c\u0448\u0438\u043c \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 \u0441 \u0442\u0435\u0447\u0435\u043d\u0438\u0435\u043c \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u0440\u0430\u0437\u0431\u0438\u0432\u0430\u0439\u0442\u0435 \u0438\u0445 \u043f\u043e\u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u043d\u043e, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u043f\u043e \u043a\u0432\u0430\u0440\u0442\u0430\u043b\u0430\u043c \u0438\u043b\u0438 \u0433\u043e\u0434\u0430\u043c. \u041f\u0440\u0438\u043c\u0435\u0440 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u043f\u043e\u043a\u0430\u0437\u0430\u043d \u043d\u0438\u0436\u0435:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1024x429.png\" alt=\"&#x43F;&#x43E; &#x43F;&#x440;&#x43E;&#x441;&#x43C;&#x43E;&#x442;&#x440;&#x443; &#x43F;&#x43E;&#x440;&#x442;&#x444;&#x43E;&#x43B;&#x438;&#x43E;\" class=\"wp-image-167345\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1024x429.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-300x126.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-768x322.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24-1536x643.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-24.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>\u0412\u044b \u0442\u0430\u043a\u0436\u0435 \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u043f\u0430\u043f\u043a\u0438 \u0432\u043d\u0443\u0442\u0440\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0441 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043a\u043d\u043e\u043f\u043a\u0438 \u00ab\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c\u00bb<\/strong> . \u0421\u043e\u0437\u0434\u0430\u0432\u0430\u0439\u0442\u0435 \u043f\u0430\u043f\u043a\u0438 \u0434\u043b\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u0430\u0448\u0438\u0445 \u0437\u0430\u044f\u0432\u043e\u043a \u0438 \u0437\u0430\u0434\u0430\u0447.<\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0441\u043b\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0432\u044b \u0433\u043e\u0442\u043e\u0432\u044b \u043a \u0440\u0430\u0431\u043e\u0442\u0435 \u0441 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438 \u0438 \u0437\u0430\u0434\u0430\u0447\u0430\u043c\u0438. <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-1-3-tickets-vs-tasks-auto-forward-setup\"><strong>1.3 \u0417\u0430\u044f\u0432\u043a\u0438 \u0438 \u0437\u0430\u0434\u0430\u0447\u0438, \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0438<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0438\u043a\u0435\u0442\u044b \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b, \u043d\u0430\u0434 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0432\u044b \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442\u0435, \u0434\u043b\u044f \u0432\u0430\u0448\u0438\u0445 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0432 \u043e\u0441\u043d\u043e\u0432\u043d\u043e\u043c \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u044d\u0442\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438<\/strong> \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e \u043f\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u0435, \u0447\u0435\u0440\u0435\u0437 \u0432\u0435\u0431-\u0444\u043e\u0440\u043c\u044b, \u0447\u0435\u0440\u0435\u0437 \u043f\u043e\u0440\u0442\u0430\u043b \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438\u043b\u0438 \u0447\u0435\u0440\u0435\u0437 \u0447\u0430\u0442.<\/p>\n\n<p class=\"wp-block-paragraph\">\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u0442\u0435 \u0430\u0434\u0440\u0435\u0441 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 <strong>(\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440: support@yourcompany.com)<\/strong> \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0438 \u043d\u0430 \u0430\u0434\u0440\u0435\u0441 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b \u0434\u043b\u044f \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u044f\u0432\u043a\u0438 OneDesk [ <strong>ticket@______.onedesk.com<\/strong> ] <\/p>\n\n<p class=\"wp-block-paragraph\">\u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u043b\u044e\u0431\u043e\u0435 \u0432\u0445\u043e\u0434\u044f\u0449\u0435\u0435 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0435 \u043f\u0438\u0441\u044c\u043c\u043e, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442 \u0432\u0430\u0448 \u0446\u0435\u043d\u0442\u0440 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u0441\u043e\u0437\u0434\u0430\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u0442\u0438\u043a\u0435\u0442 \u0432\u043d\u0443\u0442\u0440\u0438 OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435 \u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0435 \u0430\u0432\u0442\u043e\u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0438 \u0434\u043b\u044f <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-288e325a-d0f2-454a-8ae5-ca1dfc1728ba\">Gmail<\/a> , <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-da4627e0-4061-4078-83d8-327493f24992\">Outlook<\/a> .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"188\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1024x188.png\" alt=\"&#x44D;&#x43B;&#x435;&#x43A;&#x442;&#x440;&#x43E;&#x43D;&#x43D;&#x44B;&#x435; &#x43F;&#x438;&#x441;&#x44C;&#x43C;&#x430; &#x43E; &#x441;&#x43E;&#x437;&#x434;&#x430;&#x43D;&#x438;&#x438; &#x442;&#x438;&#x43A;&#x435;&#x442;&#x43E;&#x432;\" class=\"wp-image-167334\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1024x188.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-300x55.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-768x141.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23-1536x281.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-23.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0414\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u0441\u0432\u043e\u0439 \u0430\u0434\u0440\u0435\u0441 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432 \u0441\u043f\u0438\u0441\u043e\u043a \u00ab\u041d\u0438\u043a\u043e\u0433\u0434\u0430 \u043d\u0435 \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0442\u044c \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043f\u043e\u0434\u043f\u0438\u0441\u0447\u0438\u043a\u043e\u0432\u00bb \u0432 <strong>\u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0445 \u043f\u0438\u0441\u044c\u043c\u0430\u0445 &#8211;<\/strong>&gt; <strong>\u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u0432\u043d\u0435\u0448\u043d\u0435\u0433\u043e \u0432\u0438\u0434\u0430<\/strong> \u0434\u043b\u044f \u043f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u0437\u0430\u0446\u0438\u043a\u043b\u0438\u0432\u0430\u043d\u0438\u044f \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. <a href=\"https:\/\/onedesk.com\/ru\/%d0%ba%d0%b0%d0%ba-%d0%bf%d1%80%d0%b5%d0%b4%d0%be%d1%82%d0%b2%d1%80%d0%b0%d1%82%d0%b8%d1%82%d1%8c-%d0%b7%d0%b0%d1%86%d0%b8%d0%ba%d0%bb%d0%b8%d0%b2%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d0%bd%d0%b0-%d1%8d\/\">\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e \u043f\u0435\u0442\u043b\u044f\u0445.<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0417\u0430\u0434\u0430\u0447\u0438 \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0440\u0430\u0431\u043e\u0442\u0443, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u0443\u044e \u0432\u0430\u0448\u0435\u0439 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0439 \u043a\u043e\u043c\u0430\u043d\u0434\u043e\u0439<\/strong> \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0442\u044b, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440 \u043b\u0438\u0447\u043d\u044b\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u044b, \u043d\u0435 \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435 \u0441 \u0437\u0430\u044f\u0432\u043a\u0430\u043c\u0438, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u043c\u0438 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u043c\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c\u0438, \u0438\u043b\u0438 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0438\u0435 \u0448\u0430\u0433\u0438 \u043f\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044e, \u0432\u044b\u0442\u0435\u043a\u0430\u044e\u0449\u0438\u0435 \u0438\u0437 \u0437\u0430\u044f\u0432\u043a\u0438.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-2-automations-and-routing\"><strong>\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0431\u044b\u0441\u0442\u0440\u044b\u0439 \u0441\u0442\u0430\u0440\u0442, \u0448\u0430\u0433 2: \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0438 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u044f<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u043e\u0432 \u2014 \u043c\u043e\u0449\u043d\u044b\u0439 \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 \u0432 OneDesk. \u041f\u0440\u0438 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0438 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u043c\u043e\u0436\u0435\u0442 \u0437\u043d\u0430\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0441\u043e\u043a\u0440\u0430\u0442\u0438\u0442\u044c \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u0432\u044b \u0442\u0440\u0430\u0442\u0438\u0442\u0435 \u043d\u0430 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435 \u043f\u043e\u0432\u0442\u043e\u0440\u044f\u044e\u0449\u0438\u0445\u0441\u044f \u0437\u0430\u0434\u0430\u0447, \u0442\u0430\u043a\u0438\u0445 \u043a\u0430\u043a \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c \u0438 \u043f\u0440\u043e\u0432\u0435\u0440\u043a\u0430 \u0440\u0430\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 \u0432 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u043e\u043c \u043f\u0440\u043e\u0435\u043a\u0442\u0435. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u043b\u0443\u0447\u0438\u0442\u0435 \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0432\u044b\u0431\u0440\u0430\u0432 <strong>\u0431\u043e\u043b\u044c\u0448\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u044d\u043b\u0435\u043c\u0435\u043d\u0442, \u0434\u043b\u044f \u043a\u043e\u0442\u043e\u0440\u043e\u0433\u043e \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e<\/strong>&gt; <strong>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430<\/strong> .<strong> <\/strong>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u043c\u043e\u0436\u0435\u0442 \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0442\u044c\u0441\u044f \u0434\u043b\u044f \u0437\u0430\u044f\u0432\u043e\u043a, \u0437\u0430\u0434\u0430\u0447, \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0438 \u0440\u0430\u0441\u043f\u0438\u0441\u0430\u043d\u0438\u0439.<\/p>\n\n<p class=\"wp-block-paragraph\">OneDesk \u0432\u0435\u0434\u0435\u0442 \u0441\u043f\u0438\u0441\u043e\u043a \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0445 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u043a \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 <a href=\"https:\/\/onedesk.com\/ru\/%d0%bb%d1%83%d1%87%d1%88%d0%b0%d1%8f-%d0%bf%d1%80%d0%b0%d0%ba%d1%82%d0%b8%d0%ba%d0%b0-%d0%be%d0%b1%d1%89%d0%b0%d1%8f-%d0%b0%d0%b2%d1%82%d0%be%d0%bc%d0%b0%d1%82%d0%b8%d0%b7%d0%b0%d1%86%d0%b8%d1%8f-2\/\">\u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u0437\u0434\u0435\u0441\u044c<\/a> .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-2-1-automations-to-disable\"><strong>2.1 \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0434\u043b\u044f \u043e\u0442\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u044f<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0412 \u0440\u0430\u0437\u0434\u0435\u043b\u0435 \u00ab\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u00bb \u0434\u043b\u044f <strong>\u0442\u0438\u043a\u0435\u0442\u043e\u0432<\/strong> <strong>\u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u0435<\/strong> \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438:<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u0421\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u043b\u044e\u0431\u043e\u0433\u043e \u0431\u0438\u043b\u0435\u0442\u0430 -&gt; \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0432 \u00ab\u041e\u0431\u0440\u0430\u0437\u0435\u0446 SLA\u00bb<\/strong> <ul><li>\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u0437\u0430\u043d\u0438\u043c\u0430\u0435\u0442\u0441\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435\u043c, \u0441\u043e\u0433\u043b\u0430\u0448\u0435\u043d\u0438\u044f \u043e\u0431 \u0443\u0440\u043e\u0432\u043d\u0435 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f, \u0441\u043a\u043e\u0440\u0435\u0435 \u0432\u0441\u0435\u0433\u043e, \u043d\u0435 \u043d\u0443\u0436\u043d\u044b. \u0415\u0441\u043b\u0438 \u043e\u043d\u0438 \u0435\u0441\u0442\u044c, \u0441\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u0441\u0432\u043e\u0438 \u0438\u0437 \u0440\u0430\u0437\u0434\u0435\u043b\u0430 \u00abSLA\u00bb \u0438 \u0434\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u0438\u0445 \u0432 \u044d\u0442\u0443 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e \u0432\u043c\u0435\u0441\u0442\u043e \u043e\u0431\u0440\u0430\u0437\u0446\u0430.<\/li><\/ul><\/li><li><strong>\u0418\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0441\u0442\u0430\u0442\u0443\u0441\u0430 \u043d\u0430 \u00ab\u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u043e\u00bb \u043d\u0430 \u043b\u044e\u0431\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 -&gt; \u043e\u0442\u043f\u0440\u0430\u0432\u0438\u0442\u044c \u043e\u043f\u0440\u043e\u0441 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> <ul><li>\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u0432\u0430\u0448\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u044b \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c\u0438 \u0432 \u0442\u043e\u0439 \u0436\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u0432\u0430\u043c, \u0432\u0435\u0440\u043e\u044f\u0442\u043d\u043e, \u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u0440\u0430\u0441\u0441\u044b\u043b\u0430\u0442\u044c \u043e\u043f\u0440\u043e\u0441 \u043e\u0431 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438.<\/li><\/ul><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u0412 \u0440\u0430\u0437\u0434\u0435\u043b\u0435 \u00ab\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u00bb \u0434\u043b\u044f <strong>\u0437\u0430\u0434\u0430\u0447<\/strong> <strong>\u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u0435<\/strong> \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0443\u044e \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e:<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>\u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435 \u0441\u0442\u0430\u0442\u0443\u0441\u0430 \u043f\u043e \u043b\u044e\u0431\u043e\u0439 \u0437\u0430\u0434\u0430\u0447\u0435 -&gt; \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u043e\u0442\u0432\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/strong><ul><li>\u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u0437\u0430\u0434\u0430\u0447\u0438 \u0432\u043e \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f\u0445 \u0434\u043e\u043b\u0436\u043d\u044b \u0431\u044b\u0442\u044c \u0434\u043b\u044f \u0441\u0430\u043c\u043e\u0441\u0442\u043e\u044f\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u043e\u0431\u044f\u0437\u0430\u043d\u043d\u043e\u0441\u0442\u0435\u0439, \u043d\u0435\u0442 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u043e\u0431 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0438 \u0438\u0445 \u0441\u0442\u0430\u0442\u0443\u0441\u0430, \u0442\u0430\u043a \u043a\u0430\u043a \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u0431\u0443\u0434\u0443\u0442 \u0434\u0435\u043b\u0430\u0442\u044c \u044d\u0442\u043e \u0432\u0440\u0443\u0447\u043d\u0443\u044e.<\/li><\/ul><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-internal-quick-start-step-3-customer-apps\"><strong>\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0435 \u043a\u0440\u0430\u0442\u043a\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e, \u0448\u0430\u0433 3: \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041a\u0430\u043a \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u044f\u044f \u0433\u0440\u0443\u043f\u043f\u0430, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0430\u044f \u043d\u0430\u0434 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430\u043c\u0438 \u0434\u043b\u044f \u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439 \u0432 \u0442\u043e\u0439 \u0436\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u0432\u0430\u0448\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f \u0431\u0443\u0434\u0443\u0442 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u043a\u043e\u043b\u043b\u0435\u0433\u0430\u043c\u0438 \u0434\u043b\u044f \u043e\u0442\u043f\u0440\u0430\u0432\u043a\u0438 \u0437\u0430\u044f\u0432\u043e\u043a \u0438 \u043f\u0440\u043e\u0432\u0435\u0440\u043a\u0438 \u0441\u043e\u0441\u0442\u043e\u044f\u043d\u0438\u044f \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432, \u043d\u0430\u0434 \u043a\u043e\u0442\u043e\u0440\u044b\u043c\u0438 \u0432\u044b \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442\u0435 \u0434\u043b\u044f \u043d\u0438\u0445.<\/p>\n\n<p class=\"wp-block-paragraph\">\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0431\u0443\u0434\u0443\u0442<strong> \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432\u0438\u0434\u0436\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u043d\u0430 \u0434\u043e\u043c\u0430\u0448\u043d\u044e\u044e \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443 \u0441\u0432\u043e\u0435\u0433\u043e \u0446\u0435\u043d\u0442\u0440\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438\u043b\u0438 \u0432 \u0438\u043d\u0442\u0440\u0430\u043d\u0435\u0442. \u0412 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432\u044b \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0440\u043e\u0441\u0442\u043e \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u0441\u0432\u043e\u0438\u043c \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u043c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f\u043c \u043f\u0440\u044f\u043c\u044b\u0435 \u0441\u0441\u044b\u043b\u043a\u0438.<\/strong> \u0427\u0442\u043e\u0431\u044b \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432\u0438\u0434\u0436\u0435\u0442, \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u0432 <strong>\u0434\u0440\u0443\u0433\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f &#8211;<\/strong>&gt; <strong>\u0432\u0438\u0434\u0436\u0435\u0442 \u0432\u0435\u0431<\/strong> -\u0441\u0430\u0439\u0442\u0430 \u0438 \u043f\u0440\u043e\u043a\u0440\u0443\u0442\u0438\u0442\u0435 \u0432\u043d\u0438\u0437 \u0434\u043e \u0437\u0430\u0433\u043e\u043b\u043e\u0432\u043a\u0430 \u00ab\u043f\u043e\u043c\u0435\u0441\u0442\u0438\u0442\u0435 \u0432\u0438\u0434\u0436\u0435\u0442 \u043d\u0430 \u0441\u0432\u043e\u0439 \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u00bb.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"193\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1024x193.png\" alt=\"&#x434;&#x43E;&#x431;&#x430;&#x432;&#x438;&#x442;&#x44C; &#x432;&#x438;&#x434;&#x436;&#x435;&#x442; &#x43D;&#x430; &#x441;&#x430;&#x439;&#x442;\" class=\"wp-image-167323\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1024x193.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-300x57.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-768x145.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22-1536x290.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-22.png 1567w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0440\u0442\u0430\u043b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0432\u0435\u0431-\u0444\u043e\u0440\u043c\u044b \u0438 \u0431\u0430\u0437\u0430 \u0437\u043d\u0430\u043d\u0438\u0439 \u0442\u0430\u043a\u0436\u0435 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u044b \u043a\u0430\u043a <strong>\u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b<\/strong> . \u041a \u043a\u0430\u0436\u0434\u043e\u043c\u0443 \u0438\u0437 \u043d\u0438\u0445 \u043c\u043e\u0436\u043d\u043e \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0434\u043e\u0441\u0442\u0443\u043f \u043f\u043e \u043f\u0440\u044f\u043c\u044b\u043c \u0441\u0441\u044b\u043b\u043a\u0430\u043c, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043c\u043e\u0436\u043d\u043e \u043d\u0430\u0439\u0442\u0438 \u0432 \u0441\u0442\u043e\u043b\u0431\u0446\u0435 \u00abURL-\u0430\u0434\u0440\u0435\u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u0434\u043e\u0441\u0442\u0443\u043f\u0430\u00bb \u0432 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439. \u0421\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u044d\u0442\u0438 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0437\u043c\u0435\u0441\u0442\u0438\u0442\u044c \u0432 \u0432\u0430\u0448\u0435\u043c \u0446\u0435\u043d\u0442\u0440\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438\u043b\u0438 \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432 \u0432\u0438\u0434\u0435 iFrames.<\/p>\n\n<p class=\"wp-block-paragraph\">\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e \u0432\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u043d\u0438\u0438:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/ru\/%d0%ba%d0%b0%d0%ba-%d0%b2%d1%81%d1%82%d1%80%d0%be%d0%b8%d1%82%d1%8c-%d0%ba%d0%bb%d0%b8%d0%b5%d0%bd%d1%82-%d0%bf%d0%be%d1%80%d1%82%d0%b0%d0%bb-%d0%bd%d0%b0-%d0%b2%d0%b0%d1%88%d0%b5%d0%bc-%d1%81%d0%b0\/\">\u041f\u043e\u0440\u0442\u0430\u043b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/ru\/webforms-%d1%81%d0%be%d0%b7%d0%b4%d0%b0%d0%bd%d0%b8%d0%b5-%d0%bd%d0%b0%d1%81%d1%82%d1%80%d0%be%d0%b9%d0%ba%d0%b0-%d0%b2%d1%81%d1%82%d1%80%d0%b0%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d0%b5-2\/\">\u0412\u0435\u0431-\u0444\u043e\u0440\u043c\u044b<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/ru\/%d1%80%d0%b0%d0%b7%d0%bc%d0%b5%d1%89%d0%b5%d0%bd%d0%b8%d0%b5-%d0%bf%d1%80%d0%b8%d0%bb%d0%be%d0%b6%d0%b5%d0%bd%d0%b8%d0%b9-%d0%ba%d0%bb%d0%b8%d0%b5%d0%bd%d1%82%d0%b0-onedesk-%d0%bd%d0%b0-%d0%b2%d0%b0\/\">\u041e\u0431\u0449\u0438\u0435 \u0441\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f\u0445<\/a><\/li><\/ul>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-3-1-customer-portal-setup\"><strong>3.1 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u0430<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0434\u043e\u043b\u0436\u043d\u044b \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u044c \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u0432\u0438\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u0441\u0432\u043e\u0435\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u0430<\/strong> \u0442\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u0447\u0442\u043e\u0431\u044b \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u043c\u043e\u0433\u043b\u0438 \u0432\u0438\u0434\u0435\u0442\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b, \u043d\u0430 \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u043e\u043d\u0438 \u043e\u0442\u043c\u0435\u0447\u0435\u043d\u044b \u043a\u0430\u043a \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0438\u0435. <\/p>\n\n<p class=\"wp-block-paragraph\">\u0414\u043e\u0441\u0442\u0443\u043f \u043a \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043f\u043e\u0440\u0442\u0430\u043b\u0430 \u0438\u0437 <strong>\u0431\u043e\u043b\u044c\u0448\u0435\u0433\u043e \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0430 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u043f\u043e\u0440\u0442\u0430\u043b<\/strong> \u0438 \u0432\u044b\u0431\u0435\u0440\u0438\u0442\u0435 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440 \u00ab\u0421\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u043f\u0440\u043e\u0448\u0435\u043d\u043d\u044b\u0435 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b\u00bb \u0432 \u0440\u0430\u0441\u043a\u0440\u044b\u0432\u0430\u044e\u0449\u0435\u043c\u0441\u044f \u0441\u043f\u0438\u0441\u043a\u0435 \u00ab\u041a\u0430\u043a\u0438\u0435 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442 \u043c\u043e\u0436\u0435\u0442 \u0432\u0438\u0434\u0435\u0442\u044c \u043d\u0430 \u043f\u043e\u0440\u0442\u0430\u043b\u0435 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432?\u00bb:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"788\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-1024x788.png\" alt=\"&#x432;&#x438;&#x434;&#x438;&#x43C;&#x43E;&#x441;&#x442;&#x44C; &#x43F;&#x43E;&#x440;&#x442;&#x430;&#x43B;&#x430;\" class=\"wp-image-167312\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-1024x788.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21-768x591.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-21.png 1046w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0441\u043b\u0435 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u044d\u0442\u0438\u0445 \u0448\u0430\u0433\u043e\u0432 \u0432\u0430\u0448\u0430 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u044f\u044f \u0441\u043b\u0443\u0436\u0431\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u043f\u0440\u0438\u0441\u0442\u0443\u043f\u0438\u043b\u0430 \u043a \u0440\u0430\u0431\u043e\u0442\u0435 \u0441 OneDesk. <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-configuring-onedesk-for-external-customers\"><strong>\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong><\/h2>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk \u0445\u043e\u0440\u043e\u0448\u043e \u043e\u0441\u043d\u0430\u0449\u0435\u043d \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043e\u043f\u0435\u0440\u0430\u0446\u0438\u044f\u043c\u0438 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043a\u043e\u0433\u0434\u0430 \u0432\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442\u0435 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u0415\u0441\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043a, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043d\u0443\u0436\u043d\u043e \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u043f\u0440\u0435\u0438\u043c\u0443\u0449\u0435\u0441\u0442\u0432\u043e \u0432 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0440\u0430\u0431\u043e\u0442\u044b \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439, \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0449\u0438\u0445 \u0432\u043d\u0435\u0448\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0438.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-quick-start-step-1-views-and-items-tickets-tasks-projects\"><strong>\u0412\u043d\u0435\u0448\u043d\u0435\u0435 \u043a\u0440\u0430\u0442\u043a\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e, \u0448\u0430\u0433 1: \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b (\u0442\u0438\u043a\u0435\u0442\u044b, \u0437\u0430\u0434\u0430\u0447\u0438, \u043f\u0440\u043e\u0435\u043a\u0442\u044b)<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-1-default-view-setup-by-customer\"><strong>4.1 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0432\u0438\u0434\u0430 \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u2014 \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041a\u0430\u043a \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0430\u044f \u043d\u0430\u0434 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430\u043c\u0438 \u0434\u043b\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, <strong>\u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u00ab\u041f\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u00bb \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u0430 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e.<\/strong> \u042d\u0442\u043e\u0442 \u0432\u0437\u0433\u043b\u044f\u0434 \u0432\u043e\u0437\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442\u0441\u044f \u043e\u0442 \u043f\u043e\u0440\u0442\u0444\u0435\u043b\u0435\u0439. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u00ab\u041f\u043e \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e\u00bb, \u043d\u0430\u0432\u0435\u0434\u044f \u0443\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u044c \u043c\u044b\u0448\u0438 \u043d\u0430 \u00ab\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u044b\u00bb \u0441\u043b\u0435\u0432\u0430 \u0438 \u0432\u044b\u0431\u0440\u0430\u0432 \u0437\u0443\u0431\u0447\u0430\u0442\u043e\u0435 \u043a\u043e\u043b\u0435\u0441\u043e. \u0421\u043d\u0438\u043c\u0438\u0442\u0435 \u0444\u043b\u0430\u0436\u043e\u043a \u00ab\u041f\u043e \u043f\u043e\u0440\u0442\u0444\u0435\u043b\u044e\u00bb \u0438 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u0435 \u00ab\u041f\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0443\u00bb \u043f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"656\" height=\"130\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20.png\" alt=\"&#x440;&#x435;&#x434;&#x430;&#x43A;&#x442;&#x438;&#x440;&#x43E;&#x432;&#x430;&#x442;&#x44C; &#x43F;&#x440;&#x435;&#x434;&#x441;&#x442;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44F;\" class=\"wp-image-167301\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20.png 656w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-20-300x59.png 300w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u0442\u043e\u0442\u044b \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u0442\u0438\u043f \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430 \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e, \u043f\u0435\u0440\u0435\u0439\u0434\u044f \u043a <strong>\u0431\u043e\u043b\u044c\u0448\u0435\u043c\u0443 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0443 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u2014<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u043f\u0440\u043e\u0435\u043a\u0442\u044b &#8211;<\/strong>&gt; <strong>\u0432\u043a\u043b\u0430\u0434\u043a\u0443 \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e<\/strong> \u0438 \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0432 \u0432\u0438\u0434\u0438\u043c\u043e\u0441\u0442\u044c \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430 \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"482\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1024x482.png\" alt=\"&#x43D;&#x430;&#x441;&#x442;&#x440;&#x43E;&#x439;&#x43A;&#x438; &#x43F;&#x43E;&#x440;&#x442;&#x444;&#x43E;&#x43B;&#x438;&#x43E;\" class=\"wp-image-167290\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1024x482.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-300x141.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-768x361.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19-1536x723.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-19.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-2-project-setup\"><strong>4.2 \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043f\u0440\u043e\u0435\u043a\u0442\u0430<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0415\u0441\u043b\u0438 \u0432\u044b \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442\u0435 \u043d\u0430\u0434 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u043c \u0434\u043b\u044f \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u043e\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u0432\u0430\u043c \u0441\u043b\u0435\u0434\u0443\u0435\u0442 \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043f\u0440\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u0430. <\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"956\" height=\"643\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18.png\" alt=\"&#x43F;&#x440;&#x438;&#x441;&#x432;&#x43E;&#x438;&#x442;&#x44C; &#x43E;&#x440;&#x433;&#x430;&#x43D;&#x438;&#x437;&#x430;&#x446;&#x438;&#x438;\" class=\"wp-image-167279\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18.png 956w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18-300x202.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-18-768x517.png 768w\" sizes=\"(max-width: 956px) 100vw, 956px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk \u043c\u043e\u0436\u0435\u0442 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0442\u044c \u043f\u0440\u043e\u0435\u043a\u0442\u044b, \u0441\u043e\u0434\u0435\u0440\u0436\u0430\u0449\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 (\u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435 \u043e\u0431 \u044d\u0442\u043e\u043c \u043f\u043e\u0437\u0436\u0435). \u041f\u0440\u0438\u043c\u0435\u0440 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0432 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0438 \u00ab\u041f\u043e \u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430\u043c\u00bb \u043f\u043e\u043a\u0430\u0437\u0430\u043d \u043d\u0438\u0436\u0435:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"210\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1024x210.png\" alt=\"&#x43F;&#x43E; &#x43F;&#x440;&#x435;&#x434;&#x441;&#x442;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44E; &#x43E;&#x440;&#x433;&#x430;&#x43D;&#x438;&#x437;&#x430;&#x446;&#x438;&#x438;\" class=\"wp-image-167268\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1024x210.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-300x62.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-768x157.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17-1536x315.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-17.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0421\u043e\u0437\u0434\u0430\u0432\u0430\u0439\u0442\u0435 \u043f\u0430\u043f\u043a\u0438 \u0432\u043d\u0443\u0442\u0440\u0438 \u044d\u0442\u0438\u0445 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0434\u043b\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0441\u0432\u043e\u0435\u0439 \u0440\u0430\u0431\u043e\u0442\u044b.<strong> <\/strong><\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-4-3-tickets-vs-tasks-auto-forward-tickets\"><strong>4.3 \u0417\u0430\u044f\u0432\u043a\u0438 \u0438 \u0437\u0430\u0434\u0430\u0447\u0438, \u0437\u0430\u044f\u0432\u043a\u0438 \u0441 \u0430\u0432\u0442\u043e\u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0435\u0439<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0438\u043a\u0435\u0442\u044b \u0431\u0443\u0434\u0443\u0442 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u0442\u044c \u0442\u043e\u0432\u0430\u0440\u044b, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u0432\u0430\u0448\u0438\u043c\u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438<\/strong> \u043d\u0430\u043f\u0440\u044f\u043c\u0443\u044e \u043f\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u0435, \u0447\u0435\u0440\u0435\u0437 \u0432\u0435\u0431-\u0444\u043e\u0440\u043c\u044b, \u0447\u0435\u0440\u0435\u0437 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043f\u043e\u0440\u0442\u0430\u043b \u0438\u043b\u0438 \u0447\u0435\u0440\u0435\u0437 \u0447\u0430\u0442. \u041d\u0430\u0434 \u043d\u0438\u043c\u0438 \u043e\u0431\u044b\u0447\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u0432 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u043d\u043e\u043c \u043f\u043e\u0440\u044f\u0434\u043a\u0435.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0417\u0430\u0434\u0430\u0447\u0438<\/strong> , \u0441 \u0434\u0440\u0443\u0433\u043e\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b, <strong>\u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u0434\u043e\u043b\u0433\u043e\u0441\u0440\u043e\u0447\u043d\u0443\u044e \u0440\u0430\u0431\u043e\u0442\u0443, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0432\u044b \u0432\u044b\u043f\u043e\u043b\u043d\u044f\u0435\u0442\u0435<\/strong> \u043b\u0438\u0431\u043e \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u043b\u0438\u0431\u043e \u0432\u043d\u0443\u0442\u0440\u0438 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438. \u042d\u0442\u043e \u043b\u044e\u0431\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0435 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0431\u0438\u043b\u0435\u0442\u043e\u043c.<\/p>\n\n<p class=\"wp-block-paragraph\">\u041d\u0430\u0441\u0442\u0440\u043e\u0439\u0442\u0435 \u0430\u0434\u0440\u0435\u0441 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0434\u043b\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0438 \u043d\u0430 \u0430\u0434\u0440\u0435\u0441 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b \u0434\u043b\u044f \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0442\u0438\u043a\u0435\u0442\u0430. <strong>[ticket@______ .onedesk.com] \u0432 <strong>\u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f\u0445 &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u0431\u0438\u043b\u0435\u0442\u044b<\/strong> . \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u043b\u044e\u0431\u043e\u0435 \u0432\u0445\u043e\u0434\u044f\u0449\u0435\u0435 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0435 \u043f\u0438\u0441\u044c\u043c\u043e, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0442 \u0432\u0430\u0448 \u0446\u0435\u043d\u0442\u0440 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u0441\u043e\u0437\u0434\u0430\u0435\u0442\u0441\u044f \u043a\u0430\u043a \u0442\u0438\u043a\u0435\u0442 \u0432\u043d\u0443\u0442\u0440\u0438 OneDesk.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435 \u043e \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0435 \u0430\u0432\u0442\u043e\u043f\u0435\u0440\u0435\u0430\u0434\u0440\u0435\u0441\u0430\u0446\u0438\u0438 \u0434\u043b\u044f <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-288e325a-d0f2-454a-8ae5-ca1dfc1728ba\">Gmail<\/a> , <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-da4627e0-4061-4078-83d8-327493f24992\">Outlook<\/a> .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"188\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1024x188.png\" alt=\"&#x44D;&#x43B;&#x435;&#x43A;&#x442;&#x440;&#x43E;&#x43D;&#x43D;&#x430;&#x44F; &#x43F;&#x43E;&#x447;&#x442;&#x430; &#x434;&#x43B;&#x44F; &#x441;&#x43E;&#x437;&#x434;&#x430;&#x43D;&#x438;&#x44F; &#x442;&#x438;&#x43A;&#x435;&#x442;&#x430;\" class=\"wp-image-167257\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1024x188.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-300x55.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-768x141.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16-1536x281.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-16.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0414\u043e\u0431\u0430\u0432\u044c\u0442\u0435 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0435 \u043f\u0438\u0441\u044c\u043c\u043e \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u043e\u0435 \u0432\u044b \u043f\u0435\u0440\u0435\u0441\u044b\u043b\u0430\u0435\u0442\u0435, \u0432 \u0441\u043f\u0438\u0441\u043e\u043a \u00ab\u041d\u0438\u043a\u043e\u0433\u0434\u0430 \u043d\u0435 \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0442\u044c \u0432 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u043f\u043e\u0434\u043f\u0438\u0441\u0447\u0438\u043a\u0430\u00bb \u0432 <strong>\u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0445 \u043f\u0438\u0441\u044c\u043c\u0430\u0445 &#8211;<\/strong>&gt; <strong>\u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u0432\u043d\u0435\u0448\u043d\u0435\u0433\u043e \u0432\u0438\u0434\u0430,<\/strong> \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u0435\u0434\u043e\u0442\u0432\u0440\u0430\u0442\u0438\u0442\u044c \u0437\u0430\u0446\u0438\u043a\u043b\u0438\u0432\u0430\u043d\u0438\u0435 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0439 \u043f\u043e\u0447\u0442\u044b. <a href=\"https:\/\/onedesk.com\/ru\/%d0%ba%d0%b0%d0%ba-%d0%bf%d1%80%d0%b5%d0%b4%d0%be%d1%82%d0%b2%d1%80%d0%b0%d1%82%d0%b8%d1%82%d1%8c-%d0%b7%d0%b0%d1%86%d0%b8%d0%ba%d0%bb%d0%b8%d0%b2%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d0%bd%d0%b0-%d1%8d\/\">\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e \u043f\u0435\u0442\u043b\u044f\u0445<\/a> .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-quick-start-step-2-automations-and-routing\"><strong>\u0412\u043d\u0435\u0448\u043d\u0435\u0435 \u043a\u0440\u0430\u0442\u043a\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e, \u0448\u0430\u0433 2: \u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0438 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u044f <\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0415\u0441\u0442\u044c \u043d\u0435\u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0432\u0430\u043c \u043f\u043e\u043d\u0430\u0434\u043e\u0431\u044f\u0442\u0441\u044f \u043f\u0440\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u041f\u043e\u043b\u0443\u0447\u0438\u0442\u0435 \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u0441\u0432\u043e\u0435\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u043f\u0435\u0440\u0435\u0439\u0434\u044f \u043a <strong>\u0431\u043e\u043b\u044c\u0448\u0435\u043c\u0443 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u0443 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u0431\u0438\u043b\u0435\u0442\u044b, \u0437\u0430\u0434\u0430\u0447\u0438, \u043f\u0440\u043e\u0435\u043a\u0442\u044b \u0438\u043b\u0438 \u0440\u0430\u0441\u043f\u0438\u0441\u0430\u043d\u0438\u044f<\/strong> , \u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442\u0438 \u043e\u0442 \u0442\u043e\u0433\u043e, \u0434\u043b\u044f \u043a\u0430\u043a\u043e\u0433\u043e \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430 \u0432\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0440\u0435\u0434\u0430\u043a\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041f\u0435\u0440\u0432\u044b\u0439, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432\u044b \u0437\u0430\u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u0437\u0434\u0430\u0442\u044c, \u2014 \u044d\u0442\u043e \u0442\u043e\u0442, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u043f\u043e\u043c\u0435\u0449\u0430\u0435\u0442 \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u044e\u0449\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u0432 \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u0440\u043e\u0435\u043a\u0442 \u0434\u043b\u044f \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438 \u0417\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u0430, \u043a\u0430\u043a \u043f\u043e\u043a\u0430\u0437\u0430\u043d\u043e \u043d\u0438\u0436\u0435. \u0421\u0434\u0435\u043b\u0430\u0439\u0442\u0435 \u044d\u0442\u043e \u0432 <strong>\u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f\u0445 &#8211;<\/strong>&gt; <strong>\u0430\u0434\u043c\u0438\u043d\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f &#8211;<\/strong>&gt; <strong>\u0411\u0438\u043b\u0435\u0442\u044b &#8211;<\/strong>&gt; <strong>\u0410\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0443\u044e \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044e, \u0435\u0441\u043b\u0438 \u0432\u044b \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442\u0435 \u0441 \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438. \u042d\u0442\u0430 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u0441\u0442 \u043f\u0440\u043e\u0435\u043a\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0434\u043b\u044f \u043b\u044e\u0431\u044b\u0445 \u043d\u043e\u0432\u044b\u0445 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, \u0435\u0441\u043b\u0438 \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u044b\u0439 \u043f\u0440\u043e\u0435\u043a\u0442 \u0435\u0449\u0435 \u043d\u0435 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u0435\u0442.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-1024x577.png\" alt=\"&#x43F;&#x435;&#x440;&#x435;&#x439;&#x442;&#x438; &#x43A; &#x430;&#x432;&#x442;&#x43E;&#x43C;&#x430;&#x442;&#x438;&#x437;&#x430;&#x446;&#x438;&#x438; &#x43F;&#x440;&#x43E;&#x435;&#x43A;&#x442;&#x43E;&#x432; &#x437;&#x430;&#x43A;&#x430;&#x437;&#x447;&#x438;&#x43A;&#x430;\" class=\"wp-image-167246\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-1024x577.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15-768x433.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-15.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">OneDesk \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442 \u0441\u043f\u0438\u0441\u043e\u043a \u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u0445 \u0441\u0440\u0435\u0434\u0441\u0442\u0432 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438, \u0434\u043e\u0441\u0442\u0443\u043f \u043a \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 <a href=\"https:\/\/onedesk.com\/ru\/%d0%bb%d1%83%d1%87%d1%88%d0%b0%d1%8f-%d0%bf%d1%80%d0%b0%d0%ba%d1%82%d0%b8%d0%ba%d0%b0-%d0%be%d0%b1%d1%89%d0%b0%d1%8f-%d0%b0%d0%b2%d1%82%d0%be%d0%bc%d0%b0%d1%82%d0%b8%d0%b7%d0%b0%d1%86%d0%b8%d1%8f-2\/\">\u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0437\u0434\u0435\u0441\u044c<\/a> .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h4 class=\"wp-block-heading\" id=\"h-5-1-optional-routing-for-external-service-organizations\"><strong>5.1 (\u041d\u0435\u043e\u0431\u044f\u0437\u0430\u0442\u0435\u043b\u044c\u043d\u043e) \u041c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u044f \u0434\u043b\u044f \u0441\u0442\u043e\u0440\u043e\u043d\u043d\u0438\u0445 \u0441\u0435\u0440\u0432\u0438\u0441\u043d\u044b\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439<\/strong><\/h4>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0412 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0435 \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432\u044b \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u043e\u0439 \u0432\u044b\u0448\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0438 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0445 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0439-\u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u043d\u0430 \u0443\u0440\u043e\u0432\u043d\u0435 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438. \u0421\u0434\u0435\u043b\u0430\u0439\u0442\u0435 \u044d\u0442\u043e \u0432 <strong>\u0434\u0440\u0443\u0433\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f\u0445 &#8211;<\/strong>&gt; <strong>\u043a\u043b\u0438\u0435\u043d\u0442\u044b &#8211;<\/strong>&gt;[the customer organization you want to set up routing rules for] .<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"586\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-1024x586.png\" alt=\"&#x43C;&#x430;&#x440;&#x448;&#x440;&#x443;&#x442;&#x438;&#x437;&#x430;&#x446;&#x438;&#x44F; &#x43E;&#x440;&#x433;&#x430;&#x43D;&#x438;&#x437;&#x430;&#x446;&#x438;&#x438; &#x43A;&#x43B;&#x438;&#x435;&#x43D;&#x442;&#x430;\" class=\"wp-image-167235\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-1024x586.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-300x172.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14-768x439.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-14.png 1128w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u0417\u0434\u0435\u0441\u044c \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0432\u044b\u0431\u0440\u0430\u0442\u044c, \u0447\u0442\u043e \u043f\u0440\u043e\u0438\u0437\u043e\u0439\u0434\u0435\u0442 \u0441 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430\u043c\u0438, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u043c\u0438 \u044d\u0442\u043e\u0439 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0435\u0439. \u041f\u0440\u0438 \u0432\u044b\u0431\u043e\u0440\u0435 \u00ab\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0440\u0430\u0437\u0434\u0435\u043b \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0438\u00bb \u0432\u0430\u043c \u0431\u0443\u0434\u0435\u0442 \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0432\u044b\u043f\u043e\u043b\u043d\u0438\u0442\u044c \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u043f\u0440\u0435\u0434\u0432\u0430\u0440\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u043f\u043e\u043b\u043d\u0435\u043d\u043d\u043e\u0439 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0430\u0446\u0438\u0438. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043d\u0430\u0437\u043d\u0430\u0447\u0430\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u0443 \u0438\u043b\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u043b\u044e\u0431\u044b\u043c \u0437\u0430\u044f\u0432\u043a\u0430\u043c, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u043c \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0435\u0439-\u0437\u0430\u043a\u0430\u0437\u0447\u0438\u043a\u043e\u043c. \u042d\u0442\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u043e, \u0435\u0441\u043b\u0438 \u0443 \u0432\u0430\u0441 \u0435\u0441\u0442\u044c \u0446\u0435\u043b\u044b\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u0438\u043b\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438, \u043f\u043e\u0441\u0432\u044f\u0449\u0435\u043d\u043d\u044b\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u043d\u044b\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c.<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-1024x577.png\" alt=\"&#x430;&#x432;&#x442;&#x43E;&#x43C;&#x430;&#x442;&#x438;&#x437;&#x430;&#x446;&#x438;&#x44F; &#x43C;&#x430;&#x440;&#x448;&#x440;&#x443;&#x442;&#x438;&#x437;&#x430;&#x446;&#x438;&#x438; &#x438; &#x43D;&#x430;&#x437;&#x43D;&#x430;&#x447;&#x435;&#x43D;&#x438;&#x435;\" class=\"wp-image-167224\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-1024x577.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-300x169.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13-768x432.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/image-13.png 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-external-quick-start-step-3-customer-apps\"><strong>\u0412\u043d\u0435\u0448\u043d\u0435\u0435 \u043a\u0440\u0430\u0442\u043a\u043e\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e, \u0448\u0430\u0433 3: \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f<\/strong><\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">\u041f\u0440\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0431\u043e\u043b\u044c\u0448\u0430\u044f \u0447\u0430\u0441\u0442\u044c \u0432\u0430\u0448\u0435\u0433\u043e \u043e\u0431\u0449\u0435\u043d\u0438\u044f \u0431\u0443\u0434\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u0430\u0442\u044b\u0432\u0430\u0442\u044c\u0441\u044f \u0447\u0435\u0440\u0435\u0437 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">\u041e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u0438, \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u044e\u0449\u0438\u0435 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, <strong>\u0432\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u044e\u0442 \u0432\u0438\u0434\u0436\u0435\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u043d\u0430 \u0433\u043b\u0430\u0432\u043d\u0443\u044e \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443 \u0441\u0432\u043e\u0435\u0433\u043e \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u0430.<\/strong> \u042d\u0442\u043e \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0443\u0435\u043c\u044b\u0439 \u0441\u043f\u043e\u0441\u043e\u0431 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u044d\u0442\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u0432\u0430\u0448\u0438\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c, \u043f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 \u043e\u043d \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0435\u0442 \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0442\u044c \u0438\u043b\u0438 \u0443\u0434\u0430\u043b\u044f\u0442\u044c \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f, \u043e\u0440\u0438\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0435 \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u043d\u0435\u043f\u043e\u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u043e \u0438\u0437 OneDesk Admin. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041e\u0434\u043d\u0430\u043a\u043e \u0441\u0441\u044b\u043b\u043a\u0438 \u043d\u0430 \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u044b \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0442\u0430\u043a\u0436\u0435 \u043c\u043e\u0433\u0443\u0442 \u0431\u044b\u0442\u044c \u0440\u0430\u0437\u043c\u0435\u0449\u0435\u043d\u044b \u0432 \u0440\u0430\u0437\u0434\u0435\u043b\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0432\u0430\u0448\u0435\u0433\u043e \u0432\u0435\u0431-\u0441\u0430\u0439\u0442\u0430 \u0438\u043b\u0438 \u0432\u0441\u0442\u0440\u043e\u0435\u043d\u044b \u0432 \u0432\u0438\u0434\u0435 iFrames.<\/p>\n\n<p class=\"wp-block-paragraph\">\u0414\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e \u0432\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u043d\u0438\u0438:<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/onedesk.com\/ru\/%d0%ba%d0%b0%d0%ba-%d0%b2%d1%81%d1%82%d1%80%d0%be%d0%b8%d1%82%d1%8c-%d0%ba%d0%bb%d0%b8%d0%b5%d0%bd%d1%82-%d0%bf%d0%be%d1%80%d1%82%d0%b0%d0%bb-%d0%bd%d0%b0-%d0%b2%d0%b0%d1%88%d0%b5%d0%bc-%d1%81%d0%b0\/\">\u041f\u043e\u0440\u0442\u0430\u043b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/ru\/webforms-%d1%81%d0%be%d0%b7%d0%b4%d0%b0%d0%bd%d0%b8%d0%b5-%d0%bd%d0%b0%d1%81%d1%82%d1%80%d0%be%d0%b9%d0%ba%d0%b0-%d0%b2%d1%81%d1%82%d1%80%d0%b0%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d0%b5-2\/\">\u0412\u0435\u0431-\u0444\u043e\u0440\u043c\u044b<\/a><\/li><li><a href=\"https:\/\/onedesk.com\/ru\/%d1%80%d0%b0%d0%b7%d0%bc%d0%b5%d1%89%d0%b5%d0%bd%d0%b8%d0%b5-%d0%bf%d1%80%d0%b8%d0%bb%d0%be%d0%b6%d0%b5%d0%bd%d0%b8%d0%b9-%d0%ba%d0%bb%d0%b8%d0%b5%d0%bd%d1%82%d0%b0-onedesk-%d0%bd%d0%b0-%d0%b2%d0%b0\/\">\u041e\u0431\u0449\u0438\u0435 \u0441\u0432\u0435\u0434\u0435\u043d\u0438\u044f \u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0445 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u044f\u0445<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">\u0422\u0435\u043f\u0435\u0440\u044c \u0432\u044b \u0431\u044b\u0441\u0442\u0440\u043e \u0437\u0430\u0432\u0435\u0440\u0448\u0438\u043b\u0438 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0443 OneDesk \u0434\u043b\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0440\u0438\u0441\u0442\u0443\u043f\u0438\u0442\u044c \u043a \u0440\u0430\u0431\u043e\u0442\u0435.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041d\u0435\u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e \u043e\u0442 \u0442\u043e\u0433\u043e, \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043b\u0438 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0438 \u0432\u043d\u0443\u0442\u0440\u0438 \u0432\u0430\u0448\u0435\u0439 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u0438\u043b\u0438 \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0432\u043d\u0435\u0448\u043d\u0438\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438, OneDesk \u0431\u0443\u0434\u0435\u0442 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430 \u0432\u0430\u0441. \u041e\u0434\u043d\u0430\u043a\u043e \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0431\u0443\u0434\u0435\u0442 \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c OneDesk \u043d\u0435\u043c\u043d\u043e\u0433\u043e \u043f\u043e-\u0434\u0440\u0443\u0433\u043e\u043c\u0443, \u0447\u0442\u043e\u0431\u044b \u0434\u043e\u0431\u0438\u0442\u044c\u0441\u044f \u043d\u0430\u0438\u043b\u0443\u0447\u0448\u0435\u0433\u043e \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430. \u0412 \u044d\u0442\u043e\u0439 \u0441\u0442\u0430\u0442\u044c\u0435 \u0440\u0430\u0441\u0441\u043a\u0430\u0437\u044b\u0432\u0430\u0435\u0442\u0441\u044f, \u043a\u0430\u043a\u0438\u0435 \u0431\u044b\u0441\u0442\u0440\u044b\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438 \u043d\u0443\u0436\u043d\u043e \u0432\u044b\u043f\u043e\u043b\u043d\u0438\u0442\u044c, \u0447\u0442\u043e\u0431\u044b \u043d\u0430\u0441\u0442\u0440\u043e\u0438\u0442\u044c \u0432\u0430\u0448\u0443 \u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u0434\u043b\u044f \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0445 \u0438 \u0432\u043d\u0435\u0448\u043d\u0438\u0445 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439. \u041d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 OneDesk \u0434\u043b\u044f [&hellip;]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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