{"id":168153,"date":"2022-03-30T20:07:08","date_gmt":"2022-03-30T20:07:08","guid":{"rendered":"https:\/\/onedesk.com\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/"},"modified":"2022-03-30T20:07:10","modified_gmt":"2022-03-30T20:07:10","slug":"%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8","status":"publish","type":"post","link":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/","title":{"rendered":"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-components-of-a-kpi-dashboard\">\u041a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 KPI<\/h2>\n\n<p class=\"wp-block-paragraph\">KPI \u0438\u043b\u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u2014 \u044d\u0442\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u044e\u0442, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0445\u043e\u0440\u043e\u0448\u043e \u0432\u0430\u0448\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u0434\u043e\u0441\u0442\u0438\u0433\u0430\u0435\u0442 \u0441\u0432\u043e\u0438\u0445 \u0446\u0435\u043b\u0435\u0439 \u0438 \u0437\u0430\u0434\u0430\u0447. KPI \u0438\u043c\u0435\u044e\u0442 \u0440\u0435\u0448\u0430\u044e\u0449\u0435\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0434\u0430\u043d\u043d\u044b\u0445 \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u043f\u0430\u043d\u0435\u043b\u0438 KPI \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u0435\u0434\u0438\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u0441 \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u043c\u0438 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 \u0438 \u0433\u0440\u0430\u0444\u0438\u043a\u0430\u043c\u0438, \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0449\u0438\u043c\u0438 \u043b\u0435\u0433\u043a\u043e \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u0432\u0430\u0448 \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441 \u0438 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c. \u0422\u0430\u043a\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c, \u043f\u0440\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u0438 \u0442\u043e\u0433\u043e, \u043a\u0430\u043a\u0438\u0435 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b KPI \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c, \u0443\u0447\u0438\u0442\u044b\u0432\u0430\u0439\u0442\u0435 \u0441\u0432\u043e\u044e \u043e\u0442\u0440\u0430\u0441\u043b\u0435\u0432\u0443\u044e \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u043c\u0435\u0442\u043e\u0434\u043e\u043b\u043e\u0433\u0438\u044e \u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u0430 \u0438 \u0431\u0438\u0437\u043d\u0435\u0441-\u0446\u0435\u043b\u0438.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-onedesk-s-real-time-kpi-charts\">\u0413\u0440\u0430\u0444\u0438\u043a\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u043c\u043d\u043e\u0436\u0435\u0441\u0442\u0432\u043e \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c \u0432 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u043c \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0434\u043b\u044f \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f \u043c\u043d\u043e\u0433\u0438\u0445 KPI. \u042d\u0442\u0438 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b \u043d\u0430\u0445\u043e\u0434\u044f\u0442\u0441\u044f \u0432 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0438 <a href=\"https:\/\/onedesk.com\/ru\/%d0%be%d1%81%d0%be%d0%b1%d0%b5%d0%bd%d0%bd%d0%be%d1%81%d1%82%d0%b8-%d1%83%d0%ba%d0%b0%d0%b7%d0%b0%d1%82%d0%b5%d0%bb%d1%8c\/%d0%b0%d0%bd%d0%b0%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%bf%d1%80%d0%b8%d0%bb%d0%be%d0%b6%d0%b5%d0%bd%d0%b8%d0%b5\/\">Analytics<\/a> \u0432 OneDesk. \u041f\u043e\u0441\u043a\u043e\u043b\u044c\u043a\u0443 OneDesk \u0441\u043e\u0447\u0435\u0442\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u0435 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438, \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b \u043c\u043e\u0436\u043d\u043e \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0434\u043b\u044f \u0430\u043d\u0430\u043b\u0438\u0437\u0430 \u0434\u0430\u043d\u043d\u044b\u0445 \u043e \u0437\u0430\u044f\u0432\u043a\u0430\u0445, \u0437\u0430\u0434\u0430\u0447\u0430\u0445, \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u044b, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u0445. \u041f\u043e \u0443\u043c\u043e\u043b\u0447\u0430\u043d\u0438\u044e \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b \u0441\u0433\u0440\u0443\u043f\u043f\u0438\u0440\u043e\u0432\u0430\u043d\u044b \u0432 \u00ab\u0421\u0435\u0440\u0438\u0438 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u00bb. \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043b\u0435\u0433\u043a\u043e \u0434\u043e\u0431\u0430\u0432\u043b\u044f\u0442\u044c \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b \u043f\u043e \u0441\u0432\u043e\u0435\u043c\u0443 \u0432\u044b\u0431\u043e\u0440\u0443, \u0447\u0442\u043e\u0431\u044b \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u043c\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI. \u0417\u0430\u0442\u0435\u043c \u0432\u0430\u0448\u0438 \u043d\u0430\u0441\u0442\u0440\u0430\u0438\u0432\u0430\u0435\u043c\u044b\u0435 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u043f\u0430\u043d\u0435\u043b\u0438 \u0441\u043e\u0445\u0440\u0430\u043d\u044f\u044e\u0442\u0441\u044f \u043d\u0430 \u0431\u043e\u043a\u043e\u0432\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u00ab\u041f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u044f\u00bb \u0438 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0442 \u043b\u0435\u0433\u043a\u043e \u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0440\u0430\u0437\u043b\u0438\u0447\u043d\u044b\u0435 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0438\u043b\u0438 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438, \u0432\u044b\u0431\u0440\u0430\u0432 \u043d\u0443\u0436\u043d\u0443\u044e \u043d\u0430\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u0443\u044e \u0432\u0430\u043c\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c. \u041f\u0440\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 \u043f\u043e\u0434\u0443\u043c\u0430\u0439\u0442\u0435, \u0434\u043b\u044f \u043a\u0430\u043a\u043e\u0439 \u0446\u0435\u043b\u0438 \u043e\u043d\u0430 \u0431\u0443\u0434\u0435\u0442 \u0441\u043b\u0443\u0436\u0438\u0442\u044c, \u0430 \u0442\u0430\u043a\u0436\u0435 \u0434\u043b\u044f \u043d\u0443\u0436\u0434 \u0432\u0430\u0448\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. <\/p>\n\n<p class=\"wp-block-paragraph\">\u041c\u044b \u0441\u043e\u0431\u0440\u0430\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043f\u0440\u0438\u043c\u0435\u0440\u043e\u0432 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438. \u041a\u0430\u0436\u0434\u0430\u044f \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u0441\u0433\u0440\u0443\u043f\u043f\u0438\u0440\u043e\u0432\u0430\u043d\u0430 \u0432 \u0441\u043e\u043e\u0442\u0432\u0435\u0442\u0441\u0442\u0432\u0438\u0438 \u0441 \u0431\u0438\u0437\u043d\u0435\u0441-\u0446\u0435\u043b\u044f\u043c\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u043c \u043e\u043d\u0430 \u0441\u043b\u0443\u0436\u0438\u0442. <\/p>\n\n<p class=\"wp-block-paragraph\">\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u043e \u043e \u0442\u043e\u043c, \u043a\u0430\u043a \u043f\u0440\u0438\u0441\u0442\u0443\u043f\u0438\u0442\u044c \u043a \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438, \u0441\u043c. \u0432 \u0440\u0430\u0437\u0434\u0435\u043b\u0435 <a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">\u0421\u043e\u0437\u0434\u0430\u043d\u0438\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b<\/a> .<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-table-of-contents\"><strong>\u041e\u0433\u043b\u0430\u0432\u043b\u0435\u043d\u0438\u0435<\/strong><\/h2>\n\n<ul class=\"wp-block-list\"><li><a href=\"#h-dashboard-customer-pain-points\">\u0411\u043e\u043b\u0435\u0432\u044b\u0435 \u0442\u043e\u0447\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430<\/a><\/li><li><a href=\"http:\/\/h-dashboard-customer-satisfaction\">\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/a><\/li><li><a href=\"http:\/\/h-dashboard-support-team-performance\">\u041f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438<\/a><\/li><li><a href=\"http:\/\/h-dashboard-team-workload\">\u041a\u043e\u043c\u0430\u043d\u0434\u043d\u0430\u044f \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0430<\/a><\/li><li><a href=\"http:\/\/h-dashboard-improve-resource-management\">\u0423\u043b\u0443\u0447\u0448\u0438\u0442\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-help-desk-analytics\">\u041e\u0431\u0449\u0430\u044f \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438<\/a><\/li><li><a href=\"http:\/\/h-dashboard-general-project-management\">\u041e\u0431\u0449\u0430\u044f \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438<\/a><\/li><li><a href=\"http:\/\/h-dashboard-devops\">\u0420\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 evOps<\/a><\/li><li><a href=\"http:\/\/h-dashboard-agile-project-management\">\u0413\u0438\u0431\u043a\u043e\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438<\/a><\/li><\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">( <strong>\u0416\u0438\u0440\u043d\u044b\u043c \u0448\u0440\u0438\u0444\u0442\u043e\u043c<\/strong> \u0432\u044b\u0434\u0435\u043b\u0435\u043d\u0430 \u00ab\u0421\u0435\u0440\u0438\u044f \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u00bb \u0432 OneDesk. \u00ab\u041a\u0430\u0432\u044b\u0447\u043a\u0438\u00bb \u2014 \u043d\u0430\u0437\u0432\u0430\u043d\u0438\u0435 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u044b OneDesk.)<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-pain-points\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u0431\u043e\u043b\u0435\u0432\u044b\u0435 \u0442\u043e\u0447\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0432\u044b\u044f\u0432\u043b\u0435\u043d\u0438\u044f \u0440\u0430\u0441\u043f\u0440\u043e\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u043d\u044b\u0445 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432. \u0411\u043e\u043b\u0435\u0432\u044b\u0435 \u0442\u043e\u0447\u043a\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0432\u043e \u043c\u043d\u043e\u0433\u043e\u043c \u0437\u0430\u0432\u0438\u0441\u044f\u0442 \u043e\u0442 \u0442\u0438\u043f\u0430 \u0432\u0430\u0448\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u041e\u0434\u043d\u0430\u043a\u043e \u043f\u043e\u043b\u0435\u0437\u043d\u043e \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0442\u0430\u043a\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u043a\u0430\u043a \u0442\u0438\u043f \u043f\u0440\u043e\u0431\u043b\u0435\u043c, \u043e \u043a\u043e\u0442\u043e\u0440\u044b\u0445 \u0441\u043e\u043e\u0431\u0449\u0430\u044e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u044b, \u043d\u0430 \u043a\u0430\u043a\u043e\u043c \u044d\u0442\u0430\u043f\u0435 \u043f\u0443\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0432\u043e\u0437\u043d\u0438\u043a\u0430\u044e\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u041e\u0446\u0435\u043d\u043a\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 \u0441\u0440\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u0425\u043e\u0440\u043e\u0448\u0430\u044f \u0438 \u043f\u043b\u043e\u0445\u0430\u044f \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u041e\u0446\u0435\u043d\u043a\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043d\u0435\u0434\u0432\u0438\u0436\u0438\u043c\u043e\u0441\u0442\u044c\u044e\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2013&gt; \u00ab\u0421\u0440\u0435\u0434\u043d\u0435\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0440\u0430\u0437\u0433\u043e\u0432\u043e\u0440\u043e\u0432 \u043d\u0430 \u0442\u0438\u043a\u0435\u0442\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2013&gt; \u00ab\u0411\u0438\u043b\u0435\u0442\u044b \u0432 \u043f\u043e\u043b\u043d\u043e\u043c \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0431\u0438\u043b\u0435\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u0422\u0438\u043f\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0410\u043d\u0430\u043b\u0438\u0437 \u0431\u0438\u043b\u0435\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u041a\u0440\u0443\u0433\u043e\u0432\u0430\u044f \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430 \u043f\u043e \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0430\u043c\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0431\u0438\u043b\u0435\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u044b \u043f\u043e \u0434\u0430\u0442\u0435 \u0438 \u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u0443\u00bb<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png\" alt=\"&#x43F;&#x430;&#x43D;&#x435;&#x43B;&#x44C; &#x443;&#x43F;&#x440;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44F; &#x434;&#x438;&#x430;&#x433;&#x440;&#x430;&#x43C;&#x43C;&#x43E;&#x439; kpi &#x43A;&#x43B;&#x438;&#x435;&#x43D;&#x442;&#x430;\" class=\"wp-image-167929\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-300x149.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-customer-satisfaction\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u0426\u0435\u043b\u044c \u044d\u0442\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u2014 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e \u0438 \u043d\u0430\u0434\u0435\u0436\u043d\u043e\u0441\u0442\u044c \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u043f\u043e\u043b\u0443\u0447\u0430\u044e\u0442 \u043a\u043b\u0438\u0435\u043d\u0442\u044b. \u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u0432\u0441\u0442\u0440\u043e\u0435\u043d\u043d\u044b\u0435 \u0432 OneDesk <a href=\"https:\/\/onedesk.com\/all-about-customer-surveys\/\">\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u0431 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432,<\/a> \u0447\u0442\u043e\u0431\u044b \u043f\u043e\u0432\u044b\u0441\u0438\u0442\u044c \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043d\u0430\u0438\u043b\u0443\u0447\u0448\u0438\u043c \u043e\u0431\u0440\u0430\u0437\u043e\u043c \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u0443 \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2013&gt; \u00ab\u0411\u0438\u043b\u0435\u0442\u044b \u0432 \u043f\u043e\u043b\u043d\u043e\u043c \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2013&gt; \u00ab\u0411\u0438\u043b\u0435\u0442 \u043f\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0435\u0433\u043e\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2013&gt; \u00ab\u0421\u0440\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043f\u043e\u043b\u043d\u043e\u0433\u043e \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0438 \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2013&gt; \u00ab\u0411\u0438\u043b\u0435\u0442\u044b Good vs Bad Satisfaction\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0423\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u041e\u0446\u0435\u043d\u043a\u0430 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u043e\u0441\u0442\u0438 \u0438 \u043e\u0446\u0435\u043d\u0435\u043d\u043d\u044b\u0435 \u0431\u0438\u043b\u0435\u0442\u044b\u00bb<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-support-team-performance\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u043a\u043e\u043c\u0430\u043d\u0434\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u0426\u0435\u043b\u044c\u044e \u044d\u0442\u043e\u0439 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u044f\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0430\u043d\u0430\u043b\u0438\u0437 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0432\u0430\u0448\u0435\u0439 \u0433\u0440\u0443\u043f\u043f\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438, \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0438 \u0441\u043e\u0433\u043b\u0430\u0441\u043e\u0432\u0430\u043d\u043d\u043e\u0441\u0442\u0438 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u044f\u0432\u043e\u043a<\/strong> \u2192 \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u044b\/\u0440\u0435\u0448\u0435\u043d\u044b\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u044f\u0432\u043e\u043a<\/strong> \u2192 \u00ab\u0412\u0440\u0435\u043c\u044f \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0442\u0438\u043a\u0435\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u043e\u0442\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u043e\u0435 \u0432\u0440\u0435\u043c\u044f\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041f\u0440\u0435\u0434\u043c\u0435\u0442\u044b<\/strong> \u2013&gt; \u00ab\u041a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0437\u0430\u044f\u0432\u043e\u043a, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0445 \u0438 \u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0445 \u043f\u043e \u0434\u0430\u0442\u0435\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f<\/strong> \u2192 \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u043f\u0440\u043e\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u043d\u044b, \u0441\u043e\u0437\u0434\u0430\u043d\u044b \u0438 \u0440\u0435\u0448\u0435\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u041e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u044f \u0443\u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0435\u043d\u043d\u043e\u0433\u043e\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u0421\u0440\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043f\u043e\u043b\u043d\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0438 \u0432\u0440\u0435\u043c\u044f \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438<\/strong> \u2192 \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u043f\u043e\u043b\u043d\u043e\u043c\u0443 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044e\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0411\u044d\u043a\u043b\u043e\u0433<\/strong> \u2192 \u00ab\u0415\u0436\u0435\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u043d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0443\u00bb \u0418\u041b\u0418 \u00ab\u0415\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u044b\u0435 \u043d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0443\u00bb<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png\" alt=\"&#x43F;&#x430;&#x43D;&#x435;&#x43B;&#x44C; &#x443;&#x43F;&#x440;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44F; KPI &#x43F;&#x440;&#x43E;&#x438;&#x437;&#x432;&#x43E;&#x434;&#x438;&#x442;&#x435;&#x43B;&#x44C;&#x43D;&#x43E;&#x441;&#x442;&#x438; &#x43A;&#x43E;&#x43C;&#x430;&#x43D;&#x434;&#x44B; &#x43F;&#x43E;&#x434;&#x434;&#x435;&#x440;&#x436;&#x43A;&#x438;\" class=\"wp-image-167916\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-team-workload\"><strong>\u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c: \u0440\u0430\u0431\u043e\u0447\u0430\u044f \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0430 \u043a\u043e\u043c\u0430\u043d\u0434\u044b <\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u0442\u043e\u0433\u043e, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0437\u0430\u043d\u044f\u0442\u0430 \u0432\u0430\u0448\u0430 \u043a\u043e\u043c\u0430\u043d\u0434\u0430 \u043a\u0430\u043a \u043f\u043e \u0437\u0430\u044f\u0432\u043a\u0430\u043c, \u0442\u0430\u043a \u0438 \u043f\u043e \u0437\u0430\u0434\u0430\u0447\u0430\u043c.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0440\u0430\u0431\u043e\u0447\u0430\u044f \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u043e\u0442\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0435 \u0447\u0430\u0441\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u043f\u0440\u0430\u0432\u043e\u043f\u0440\u0435\u0435\u043c\u043d\u0438\u043a\u0438<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b<\/strong> \u2192 \u00ab\u043e\u0442\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0435 \u0447\u0430\u0441\u044b \u043f\u043e \u0440\u0435\u0441\u0443\u0440\u0441\u0443\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041f\u0443\u043d\u043a\u0442\u044b<\/strong> \u2192 \u00ab\u043e\u0431\u0449\u0435\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u043e\u0442\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0445 \u0447\u0430\u0441\u043e\u0432\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438<\/strong> \u2192 \u00ab\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438 \u043f\u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0443\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b<\/strong> \u2192 \u00ab\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043f\u043e \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0433\u0440\u0443\u043f\u043f\u0435\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0420\u0430\u0431\u043e\u0447\u0430\u044f \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0430 \u0438 \u0443\u0447\u0435\u0442 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438<\/strong> \u2192 \u00ab\u0423\u0447\u0435\u0442 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438\u00bb<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/3EZr8rUKlcvOUyQM4udAp-z7F5HcvMy_heW5lW7UegAFBta-Jo6QJUYP7DkAFu-L9NQHwXt05VZWEP0AyoCaN2DwcCfdlqBA8UPVWsYWZVpFJwbdTqSnh4S5KlZ9RdMIUClaoU7v\" alt=\"\"\/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-improve-resource-management\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u0443\u043b\u0443\u0447\u0448\u0438\u0442\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u041d\u0430 \u044d\u0442\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438. \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0440\u0435\u0441\u0443\u0440\u0441\u0430\u043c\u0438 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u043a \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u043c\u0443 \u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044e \u0438 \u0440\u0430\u0441\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043d\u0430\u0432\u044b\u043a\u043e\u0432 \u0438 \u0440\u0435\u0441\u0443\u0440\u0441\u043e\u0432. \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u0445\u043e\u0442\u0435\u0442\u044c \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0441\u0430\u043c\u044b\u0435 \u0437\u0430\u0433\u0440\u0443\u0436\u0435\u043d\u043d\u044b\u0435 \u043f\u0435\u0440\u0438\u043e\u0434\u044b \u0432\u0440\u0435\u043c\u0435\u043d\u0438 \u0434\u043b\u044f \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432 \u0432 \u0441\u043b\u0443\u0436\u0431\u0443 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041f\u0440\u0435\u0434\u043c\u0435\u0442\u044b<\/strong> \u2013&gt; \u00ab\u041a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432, \u0441\u043e\u0437\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0445 \u043a\u0430\u0436\u0434\u044b\u0439 \u0447\u0430\u0441\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0418\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0442\u043e\u0432\u0430\u0440\u0430<\/strong> \u2192<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u0421\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0442\u043e\u0432\u0430\u0440\u043e\u0432<\/strong> \u2192 \u00ab\u0421\u0440\u0435\u0434\u043d\u0435\u0435 \u043a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0445 \u0442\u043e\u0432\u0430\u0440\u043e\u0432 \u043f\u043e \u0434\u043d\u044f\u043c \u043d\u0435\u0434\u0435\u043b\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438<\/strong> \u2192 \u00ab\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438 \u043f\u043e \u0442\u0438\u043f\u0430\u043c \u0437\u0430\u0434\u0430\u0447\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b<\/strong> \u2192 \u00ab\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043f\u043e \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u043d\u043e\u0439 \u0433\u0440\u0443\u043f\u043f\u0435\u00bb<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-help-desk-analytics\"><strong>Dashboard: \u043e\u0431\u0449\u0430\u044f \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0430 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u042d\u0442\u0430 \u0441\u0435\u0440\u0438\u044f \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c \u043c\u043e\u0436\u0435\u0442 \u0441\u043b\u0443\u0436\u0438\u0442\u044c \u043e\u0431\u0449\u0435\u0439 \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u044c\u044e \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. \u041f\u0440\u043e\u0430\u043d\u0430\u043b\u0438\u0437\u0438\u0440\u0443\u0439\u0442\u0435 \u0438 \u043f\u043e\u0439\u043c\u0438\u0442\u0435, \u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0438 \u043a\u0443\u0434\u0430 \u043f\u043e\u0441\u0442\u0443\u043f\u0430\u0435\u0442 \u0442\u0438\u043a\u0435\u0442\u043e\u0432, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043e\u0431\u0449\u0443\u044e \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c \u0432\u0430\u0448\u0435\u0439 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u044f\u0432\u043e\u043a<\/strong> \u2192 \u00ab\u041d\u0435\u0434\u0430\u0432\u043d\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u043d\u0438\u044f<\/strong> \u2192 \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u043f\u0435\u0440\u0432\u043e\u043c\u0443 \u043e\u0442\u0432\u0435\u0442\u0443\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041e\u0442\u0432\u0435\u0442\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432 \u0438 \u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438\u044f<\/strong> \u2192 \u00ab\u0421\u0440\u0435\u0434\u043d\u0435\u0435 \u0432\u0440\u0435\u043c\u044f \u043f\u043e\u043b\u043d\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u0438 \u0432\u0440\u0435\u043c\u044f \u043e\u0436\u0438\u0434\u0430\u043d\u0438\u044f \u0437\u0430\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u044e\u0449\u0435\u0439 \u0441\u0442\u043e\u0440\u043e\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438<\/strong> \u2192 \u00ab\u041d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0411\u044d\u043a\u043b\u043e\u0433<\/strong> \u2192 \u00ab\u0415\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u044b\u0435 \u043d\u0435\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e \u0441\u0442\u0430\u0442\u0443\u0441\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0442\u0438\u043a\u0435\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u0438\u0441\u0442\u043e\u0447\u043d\u0438\u043a\u00bb <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png\" alt=\"&#x434;&#x438;&#x430;&#x433;&#x440;&#x430;&#x43C;&#x43C;&#x44B; KPI &#x441;&#x43B;&#x443;&#x436;&#x431;&#x44B; &#x43F;&#x43E;&#x434;&#x434;&#x435;&#x440;&#x436;&#x43A;&#x438;\" class=\"wp-image-167905\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-1024x503.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-300x148.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk-768x378.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/ChartHelpDesk.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-general-project-management\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u043e\u0431\u0449\u0435\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u043c<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u0441\u043b\u0443\u0436\u0438\u0442 \u0434\u043b\u044f \u043e\u0431\u0449\u0435\u0433\u043e \u043e\u0431\u0437\u043e\u0440\u0430 \u0445\u043e\u0434\u0430 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u0432\u0430\u0448\u0438\u0445 \u0437\u0430\u0434\u0430\u0447 \u0438 \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u041f\u0440\u0435\u0434\u043c\u0435\u0442\u044b<\/strong> \u2013&gt; \u00ab\u0417\u0430\u043f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0430\u044f \u0438 \u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u043e\u0442\u0440\u0430\u0431\u043e\u0442\u0430\u043d\u043d\u044b\u0435 \u0447\u0430\u0441\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u0444\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u0442\u043e\u0432\u0430\u0440\u0430<\/strong> \u2013&gt; \u00ab% \u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u0438\u044f \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0442\u0438\u043f\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u0421\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435\/\u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u0421\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u0412\u0440\u0435\u043c\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0411\u044d\u043a\u043b\u043e\u0433<\/strong> \u2192 \u00ab\u0415\u0436\u0435\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u043d\u0435\u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438\u00bb<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-devops\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: DevOps<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u0444\u043e\u043a\u0443\u0441\u0438\u0440\u0443\u0435\u0442\u0441\u044f \u043d\u0430 \u043d\u0430\u0431\u043b\u044e\u0434\u0435\u043d\u0438\u0438 \u0437\u0430 \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u0435\u043c \u043f\u0440\u043e\u0435\u043a\u0442\u043e\u0432 \u0438 \u0437\u0430\u0434\u0430\u0447 \u0441 \u0442\u0435\u0447\u0435\u043d\u0438\u0435\u043c \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043d\u0430 \u0442\u0438\u043f\u0435 \u0438 \u043e\u0431\u044a\u0435\u043c\u0435 \u043e\u0442\u0437\u044b\u0432\u043e\u0432 \u043a\u043e\u043d\u0435\u0447\u043d\u044b\u0445 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u0435\u0439.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u044f\u0432\u043e\u043a<\/strong> \u2192 \u00ab\u0417\u0430\u044f\u0432\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043d\u044b \u043f\u043e \u0434\u0430\u0442\u0435 \u0438 \u0442\u0438\u043f\u0443 \u0442\u043e\u0432\u0430\u0440\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Items \u2192<\/strong> \u00ab\u041a\u043e\u043b\u0438\u0447\u0435\u0441\u0442\u0432\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0445 \u0438 \u0440\u0435\u0448\u0435\u043d\u043d\u044b\u0445 \u0437\u0430\u044f\u0432\u043e\u043a \u043f\u043e \u0434\u0430\u0442\u0435\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u043e\u0432<\/strong> \u2192 \u00ab\u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u0441\u043e\u0437\u0434\u0430\u043d\u044b\/\u0440\u0435\u0448\u0435\u043d\u044b\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0420\u0430\u0431\u043e\u0447\u0430\u044f \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0430 \u0438 \u0443\u0447\u0435\u0442 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438<\/strong> \u2192 \u00ab\u0423\u0447\u0435\u0442 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0411\u044d\u043a\u043b\u043e\u0433<\/strong> \u2192 \u00ab\u0415\u0436\u0435\u043d\u0435\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u043d\u0435\u0437\u0430\u0432\u0435\u0440\u0448\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u0434\u0430\u0447\u0438 \u043f\u043e \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0443\u00bb <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b<\/strong> \u2192 \u00ab\u0421\u0433\u043e\u0440\u0430\u043d\u0438\u0435 \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0437\u0430\u0434\u0430\u0447<\/strong> \u2192 \u00ab\u0417\u0430\u0434\u0430\u0447\u0438, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 \u043f\u043e \u0434\u0430\u0442\u0435 \u0438 \u0442\u0438\u043f\u0443 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0421\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u044d\u043b\u0435\u043c\u0435\u043d\u0442\u044b \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab% \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u00bb<\/p>\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-dashboard-agile-project-management\"><strong>\u041f\u0430\u043d\u0435\u043b\u044c \u0438\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u043e\u0432: \u0433\u0438\u0431\u043a\u043e\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u043f\u0430\u043d\u0435\u043b\u044c \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0430 \u0434\u043b\u044f \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 \u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f \u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u0445, \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u044e\u0449\u0438\u0445 \u0433\u0438\u0431\u043a\u0443\u044e \u043c\u0435\u0442\u043e\u0434\u043e\u043b\u043e\u0433\u0438\u044e.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b<\/strong> \u2192 \u00ab\u0432\u044b\u0433\u043e\u0440\u0430\u043d\u0438\u0435\u00bb \u0418\/\u0418\u041b\u0418 \u00ab\u0432\u044b\u0433\u043e\u0440\u0430\u043d\u0438\u0435 \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0443\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0421\u043a\u043e\u0440\u043e\u0441\u0442\u044c\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u043f\u0440\u0435\u0434\u043c\u0435\u0442\u043e\u0432<\/strong> \u2192 \u0412\u0440\u0435\u043c\u044f \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d\u0438\u044f<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u041e\u0447\u043a\u0438 Agile vs. \u0435\u043c\u043a\u043e\u0441\u0442\u044c\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432<\/strong> \u2192 \u0412\u0440\u0435\u043c\u044f, \u043f\u0440\u043e\u0448\u0435\u0434\u0448\u0435\u0435 \u0441 \u043c\u043e\u043c\u0435\u043d\u0442\u0430 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 ??? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0418\u0441\u0442\u043e\u0440\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0439<\/strong> \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u043e\u0432 \u2192 \u042d\u043b\u0435\u043c\u0435\u043d\u0442\u044b, \u0441\u043e\u0437\u0434\u0430\u043d\u043d\u044b\u0435 \u043f\u043e \u0434\u0430\u0442\u0435 \u0438 \u0442\u0438\u043f\u0443 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430 ?? <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab% \u0432\u044b\u043f\u043e\u043b\u043d\u0435\u043d\u0438\u044f \u043f\u043e \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u00bb<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>\u0422\u0435\u043a\u0443\u0449\u0438\u0439 \u043e\u0431\u0437\u043e\u0440 \u044d\u043b\u0435\u043c\u0435\u043d\u0442\u0430<\/strong> \u2192 \u00ab\u0442\u0438\u043f\u044b\u00bb<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/aXk7Dby0LQFVO2VdhdHXovXZ7u75tbu-yI_oOsUZ64alpe8Iw6N4PbPdbBGjXcNWBgXSyxJZiZTZGUiV_bIxCrj9azvOY7x_zV46agp8NJj8US41OiTc3p7FeWB-zDvVac1hCWGQ\" alt=\"&#x434;&#x438;&#x430;&#x433;&#x440;&#x430;&#x43C;&#x43C;&#x44B; KPI &#x434;&#x43B;&#x44F; &#x433;&#x438;&#x431;&#x43A;&#x43E;&#x433;&#x43E; &#x443;&#x43F;&#x440;&#x430;&#x432;&#x43B;&#x435;&#x43D;&#x438;&#x44F; &#x43F;&#x440;&#x43E;&#x435;&#x43A;&#x442;&#x430;&#x43C;&#x438;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\" id=\"h-related-articles\"><strong>\u0421\u0442\u0430\u0442\u044c\u0438 \u043f\u043e \u0422\u0435\u043c\u0435:<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/how-to-create-a-custom-chart-dashboard\/\">\u041a\u0430\u043a \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0433\u0440\u0430\u0444\u0438\u043a\u043e\u043c<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/ru\/%d0%bd%d0%b0%d1%81%d1%82%d1%80%d0%b0%d0%b8%d0%b2%d0%b0%d0%b5%d0%bc%d1%8b%d0%b5-%d0%b0%d0%bd%d0%b0%d0%bb%d0%b8%d1%82%d0%b8%d1%87%d0%b5%d1%81%d0%ba%d0%b8%d0%b5-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/\">\u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0435 \u043f\u0430\u043d\u0435\u043b\u0438 \u0430\u043d\u0430\u043b\u0438\u0442\u0438\u043a\u0438 \u0434\u043b\u044f \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u0445 \u043e\u0442\u0440\u0430\u0441\u043b\u0435\u0439<\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/manage-views\/\">\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0438\u0439 \u0432 OneDesk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u041a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0439 \u043f\u0430\u043d\u0435\u043b\u0438 KPI KPI \u0438\u043b\u0438 \u043a\u043b\u044e\u0447\u0435\u0432\u044b\u0435 \u043f\u043e\u043a\u0430\u0437\u0430\u0442\u0435\u043b\u0438 \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0438 \u2014 \u044d\u0442\u043e \u0438\u0437\u043c\u0435\u0440\u0435\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u044f\u044e\u0442, \u043d\u0430\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0445\u043e\u0440\u043e\u0448\u043e \u0432\u0430\u0448\u0430 \u043e\u0440\u0433\u0430\u043d\u0438\u0437\u0430\u0446\u0438\u044f \u0434\u043e\u0441\u0442\u0438\u0433\u0430\u0435\u0442 \u0441\u0432\u043e\u0438\u0445 \u0446\u0435\u043b\u0435\u0439 \u0438 \u0437\u0430\u0434\u0430\u0447. KPI \u0438\u043c\u0435\u044e\u0442 \u0440\u0435\u0448\u0430\u044e\u0449\u0435\u0435 \u0437\u043d\u0430\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u043f\u0440\u0438\u043d\u044f\u0442\u0438\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u043d\u0430 \u043e\u0441\u043d\u043e\u0432\u0435 \u0434\u0430\u043d\u043d\u044b\u0445 \u0434\u043b\u044f \u0432\u0430\u0448\u0435\u0433\u043e \u0431\u0438\u0437\u043d\u0435\u0441\u0430. \u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0435 \u043f\u0430\u043d\u0435\u043b\u0438 KPI \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u044f\u044e\u0442 \u0441\u043e\u0431\u043e\u0439 \u0435\u0434\u0438\u043d\u044b\u0439 \u044d\u043a\u0440\u0430\u043d \u0441 \u043f\u043e\u043b\u0435\u0437\u043d\u044b\u043c\u0438 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 \u0438 \u0433\u0440\u0430\u0444\u0438\u043a\u0430\u043c\u0438, \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u044e\u0449\u0438\u043c\u0438 \u043b\u0435\u0433\u043a\u043e \u0438\u0437\u043c\u0435\u0440\u044f\u0442\u044c \u0432\u0430\u0448 \u043f\u0440\u043e\u0433\u0440\u0435\u0441\u0441 \u0438 \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c\u043d\u043e\u0441\u0442\u044c. [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9728],"tags":[],"class_list":["post-168153","post","type-post","status-publish","format-standard","hentry","category-2--"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI - OneDesk<\/title>\n<meta name=\"description\" content=\"\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u044d\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0438, KPI \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0442. \u0434.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI - OneDesk\" \/>\n<meta property=\"og:description\" content=\"\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u044d\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0438, KPI \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0442. \u0434.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-30T20:07:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-30T20:07:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI - OneDesk","description":"\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u044d\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0438, KPI \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0442. \u0434.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/","og_locale":"ru_RU","og_type":"article","og_title":"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI - OneDesk","og_description":"\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u044d\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0438, KPI \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0442. \u0434.","og_url":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_published_time":"2022-03-30T20:07:08+00:00","article_modified_time":"2022-03-30T20:07:10+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png","type":"","width":"","height":""}],"author":"Erin Richardson","twitter_card":"summary_large_image","twitter_creator":"@OneDeskApp","twitter_site":"@OneDeskApp","twitter_misc":{"Written by":"Erin Richardson"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#article","isPartOf":{"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/"},"author":{"name":"Erin Richardson","@id":"https:\/\/onedesk.com\/ru\/#\/schema\/person\/5665fb19c890a9d07ea14781472912a4"},"headline":"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI","datePublished":"2022-03-30T20:07:08+00:00","dateModified":"2022-03-30T20:07:10+00:00","mainEntityOfPage":{"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/"},"wordCount":1041,"commentCount":0,"publisher":{"@id":"https:\/\/onedesk.com\/ru\/#organization"},"image":{"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png","articleSection":["2. \u041f\u0435\u0440\u0435\u0434\u043e\u0432\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430"],"inLanguage":"ru-RU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/","url":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/","name":"\u041f\u0440\u0438\u043c\u0435\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u043f\u0430\u043d\u0435\u043b\u0435\u0439 KPI - OneDesk","isPartOf":{"@id":"https:\/\/onedesk.com\/ru\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png","datePublished":"2022-03-30T20:07:08+00:00","dateModified":"2022-03-30T20:07:10+00:00","description":"\u0421\u043e\u0437\u0434\u0430\u0439\u0442\u0435 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0443\u044e \u043f\u0430\u043d\u0435\u043b\u044c \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 KPI \u0441 \u0434\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430\u043c\u0438 KPI OneDesk \u0432 \u0440\u0435\u0436\u0438\u043c\u0435 \u0440\u0435\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0432\u0440\u0435\u043c\u0435\u043d\u0438, \u043f\u043e\u043f\u0440\u043e\u0431\u0443\u0439\u0442\u0435 \u044d\u0442\u0438 \u043f\u0440\u0438\u043c\u0435\u0440\u044b \u043f\u0430\u043d\u0435\u043b\u0435\u0439 \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433\u0430 \u0434\u043b\u044f \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u043d\u0430\u0433\u0440\u0443\u0437\u043a\u0438, KPI \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0438 \u0442. \u0434.","inLanguage":"ru-RU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/"]}]},{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/onedesk.com\/ru\/%d0%bf%d1%80%d0%b8%d0%bc%d0%b5%d1%80-kpi-%d0%bf%d0%b0%d0%bd%d0%b5%d0%bb%d0%b8\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/CustomerPointsChart-1024x510.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/ru\/#website","url":"https:\/\/onedesk.com\/ru\/","name":"OneDesk","description":"\u041f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u043d\u043e\u0435 \u043e\u0431\u0435\u0441\u043f\u0435\u0447\u0435\u043d\u0438\u0435 \u0434\u043b\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0435\u043a\u0442\u0430\u043c\u0438 \u0438 \u0441\u043b\u0443\u0436\u0431\u044b \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438","publisher":{"@id":"https:\/\/onedesk.com\/ru\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/ru\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ru-RU"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/ru\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/ru\/","logo":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/onedesk.com\/ru\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/ru\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]},{"@type":"Person","@id":"https:\/\/onedesk.com\/ru\/#\/schema\/person\/5665fb19c890a9d07ea14781472912a4","name":"Erin Richardson","image":{"@type":"ImageObject","inLanguage":"ru-RU","@id":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","caption":"Erin Richardson"},"url":"https:\/\/onedesk.com\/ru\/author\/erin-richardsononedesk-com\/"}]}},"jetpack_featured_media_url":"","tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"March 30, 2022","get_modified_date":"March 30, 2022","category_list":{"category":[{"term_id":9728,"name":"2. \u041f\u0435\u0440\u0435\u0434\u043e\u0432\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430","slug":"2-%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%b0%d1%8f-%d0%bf%d1%80%d0%b0%d0%ba%d1%82%d0%b8%d0%ba%d0%b0","term_group":0,"term_taxonomy_id":9728,"taxonomy":"category","description":"\u041b\u0443\u0447\u0448\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430: \u0432 \u044d\u0442\u043e\u0439 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u044b \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438 OneDesk.","parent":0,"count":21,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/ru\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/ru\/category\/2-%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%b0%d1%8f-%d0%bf%d1%80%d0%b0%d0%ba%d1%82%d0%b8%d0%ba%d0%b0\/\" alt=\"2. \u041f\u0435\u0440\u0435\u0434\u043e\u0432\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430\"  class=\"category-2-%d0%bf%d0%b5%d1%80%d0%b5%d0%b4%d0%be%d0%b2%d0%b0%d1%8f-%d0%bf%d1%80%d0%b0%d0%ba%d1%82%d0%b8%d0%ba%d0%b0\">2. \u041f\u0435\u0440\u0435\u0434\u043e\u0432\u0430\u044f \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-HK9","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/posts\/168153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/comments?post=168153"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/posts\/168153\/revisions"}],"predecessor-version":[{"id":168154,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/posts\/168153\/revisions\/168154"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/media?parent=168153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/categories?post=168153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/ru\/wp-json\/wp\/v2\/tags?post=168153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}