OneDesk, SolarWinds Service Desk alternative
Experience a user-friendly yet powerful alternative to SolarWinds Service Desk, with OneDesk.
Why look for SolarWinds Service Desk alternatives?
SolarWinds is a software suite offering multiple products focused on IT service departments. Their solution called SolarWinds Service Desk, is a cloud-based help desk software with ticket and incident management features. SolarWinds Service Desk offers four different plans with separate pricing and features. Their basic “Team” plan is priced at $19/user a month, while the highest level “Enterprise” plan is priced at $89/user a month.
Meet OneDesk, the all-in-one SolarWinds alternative
OneDesk is an all-in-one service desk and project management software built into one application. OneDesk offers a cloud-based or an on-premise solution. OneDesk offers many of the same features as SolarWinds, including ticket management. In addition, OneDesk provides features such as project management and customer-facing applications. In terms of pricing, OneDesk is simple and affordable. With OneDesk you pay only for the number of agents.
See how SolarWinds Service Desk and OneDesk stack up next to each other:
| OneDesk | SolarWinds Service Desk | |
|---|---|---|
| Pricing | $11.99-15.99/user a month when billed annually | $39-99/user a month, billed annually |
| Unlimited Customers/End Users |  | |
| Email to Ticket | | |
| Satisfaction Surveys | | |
| Request Forms | | |
| Knowledgebase | | |
| Custom Email Templates | | only in 'Advanced' plan or higher |
| Time Tracking | | |
| Service Level Agreements (SLAs) | | |
| Automations | | only in 'Advanced' plan or higher |
| Custom Fields | | only in 'Advanced' plan or higher |
| Customer Portal | |  |
| Real-Time Agent Messaging | | |
| Agent Collaboration | | |
| Asset Management | | |
| Custom Lifecycle Status | | only in 'Advanced' plan or higher |
| Scheduled Reports | | only in 'Advanced' plan or higher |
| Customer Live Chat | | |
| Gantt Chart | | |
| Kanban Board | | |
| Project Management | | |
| Built-in Integrations | | |
| Public API | | only in 'Advanced' plan or higher |
| Mobile Responsive | | |
| Mobile Apps | | |
| AI Chatbot | | |
| Activity Audit | | only in 'Advanced' plan or higher |
| User/Team Roles | | |
| Two Factor Authentication | | |
| Single Sign On (SSO) | | |
| HIPAA enabled | Add on | only in 'Advanced' plan or higher |
What can OneDesk offer over SolarWinds Service Desk?
Provide support options to to end-users
Real-time and in-context messaging
SolarWinds offers ticket collaboration tools. Alternatively, in addition to real-time ticket collaboration, OneDesk offers a live messenger. Communicate directly with your team or customers with built-in messaging. You can create tickets out of messenger conversations or link to existing tickets. Linking to tickets allows you to stay in-context with the ticket details.
All-in-one project and service management
Aside from a robust service desk software, OneDesk provides project management seamlessly integrated into one application. Convert any ticket into a task to plan and schedule. Even manage and plan entire projects with tools like subtasks, task dependencies, a Gantt chart and calendar. Learn more about OneDesk for project management.
See how OneDesk is the best SolarWinds alternative
Evaluate OneDesk for yourself with our completely free 14-day trial.
