{"id":125730,"date":"2021-08-25T13:53:46","date_gmt":"2021-08-25T13:53:46","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-customer-undersokningar\/"},"modified":"2021-12-17T18:32:56","modified_gmt":"2021-12-17T18:32:56","slug":"onedesk-komma-igang-kundundersokningar","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-komma-igang-kundundersokningar\/","title":{"rendered":"OneDesk &#8211; Komma ig\u00e5ng: Kundunders\u00f6kningar"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>I OneDesk kan du samla kundfeedback och n\u00f6jdhetspo\u00e4ng med hj\u00e4lp av kundn\u00f6jdhetsunders\u00f6kningar. Po\u00e4ngen du samlar in kan anv\u00e4ndas f\u00f6r att fastst\u00e4lla en kundsupportagents f\u00f6rm\u00e5ga, vilket hj\u00e4lper teamchefer att fatta beslut om att f\u00f6rb\u00e4ttra sina helpdesktj\u00e4nster.<\/p>\n<p>Som standard skickas dessa unders\u00f6kningar ut till kunder inom 24 timmar efter att en biljett markerats som st\u00e4ngd. Unders\u00f6kningarna uppmanar kunderna att betygs\u00e4tta sin upplevelse positivt eller negativt och g\u00f6r att kunderna kan l\u00e4mna sina \u00e5sikter om tj\u00e4nsten de f\u00e5tt. L\u00e4nken till dessa unders\u00f6kningar g\u00e5r ut efter 10 dagar, vilket ger dig gott om tid att r\u00e4dda en kunds negativa upplevelser och f\u00f6rhoppningsvis f\u00e5 dem att \u00e4ndra sitt betyg. <\/p>\n<p>Automatiken som skickar dessa unders\u00f6kningar finns i dina e-postinst\u00e4llningar. Klicka p\u00e5 ikonen Fler program och v\u00e4lj sedan kuggikonen f\u00f6r att \u00f6ppna Administrationsinst\u00e4llningar. Klicka p\u00e5 E-post i navigeringen. H\u00e4r kan du redigera e-postmeddelandet som skickas ut till dina kunder. <\/p>\n<p>N\u00e4r ditt team samlar in kundfeedback kan du se grafer och diagram om data i Analytics-appen. F\u00f6r att navigera till Analytics-appen klickar du p\u00e5 ikonen Fler applikationer och sedan p\u00e5 Analytics-ikonen. I Analytics-applikationen klickar du p\u00e5 menyn Diagramserie och v\u00e4ljer Kundn\u00f6jdhet f\u00f6r att se genererade grafer och diagram om dina kundn\u00f6jdhetsbetyg. Du kan alltid l\u00e4gga till filteralternativ eller v\u00e4lja projektniv\u00e5 f\u00f6r att se mer specifik data.<\/p>\n<p>Du kan ocks\u00e5 skapa en anpassad vy i biljettapplikationen som visar dina agenters prestation och r\u00e4knar upp deras n\u00f6jdhetsbetyg i procent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: I OneDesk kan du samla kundfeedback och n\u00f6jdhetspo\u00e4ng med hj\u00e4lp av kundn\u00f6jdhetsunders\u00f6kningar. Po\u00e4ngen du samlar in kan anv\u00e4ndas f\u00f6r att fastst\u00e4lla en kundsupportagents f\u00f6rm\u00e5ga, vilket hj\u00e4lper teamchefer att fatta beslut om att f\u00f6rb\u00e4ttra sina helpdesktj\u00e4nster. Som standard skickas dessa unders\u00f6kningar ut till kunder inom 24 timmar efter att en biljett markerats som st\u00e4ngd. Unders\u00f6kningarna [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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