{"id":125766,"date":"2021-08-25T14:05:51","date_gmt":"2021-08-25T14:05:51","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-att-komma-igang-sparade-svar\/"},"modified":"2022-07-14T21:30:44","modified_gmt":"2022-07-14T21:30:44","slug":"sparade-svar-2","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/sparade-svar-2\/","title":{"rendered":"OneDesk – Sparade svar och automatisering av svar"},"content":{"rendered":"

Transkript<\/h2>\n

Med OneDesk’s Saved Replies kan du lagra f\u00f6rskrivna svar som kan anv\u00e4ndas i konversationer. Dessa sparade svar kan ha dynamiska egenskaper som, n\u00e4r svaret anv\u00e4nds, kommer att fyllas i automatiskt med information som h\u00e4mtas fr\u00e5n biljetten. Dynamiska egenskaper kan spara tid f\u00f6r ditt supportteam som de annars skulle spendera p\u00e5 att leta efter och skriva ut detaljer, nummer, namn, kunskapsbasartiklar och mer.<\/p>\n

L\u00e5t oss skapa ett nytt sparat svar som svarar p\u00e5 en vanlig fr\u00e5ga vi kan f\u00e5 om att \u00e5terst\u00e4lla l\u00f6senord. F\u00f6r att g\u00f6ra det, klicka f\u00f6rst p\u00e5 “Verktyg” och v\u00e4lj sedan “Nytt svar”. Skriv ett exempelsvar i textrutan f\u00f6r konversation. N\u00e4r du skriver ut svaret klickar du p\u00e5 “Infoga egenskap” l\u00e4ngst upp till h\u00f6ger och v\u00e4ljer alla dynamiska egenskaper som du vill inkludera i din text. Dessa egenskaper fylls i automatiskt n\u00e4r du anv\u00e4nder svaret. N\u00e4r du \u00e4r klar klickar du p\u00e5 “Spara detta svar” l\u00e4ngst ner f\u00f6r att spara svaret. Ge den ett namn och klicka p\u00e5 “Spara”.<\/p>\n

Nu n\u00e4r v\u00e5rt svar har skapats kan vi anv\u00e4nda det i v\u00e5ra konversationer. Detta \u00e4r en konversation mot kund i en biljett d\u00e4r en kund beg\u00e4r hj\u00e4lp med att \u00e5terst\u00e4lla sitt l\u00f6senord. F\u00f6r att anv\u00e4nda det sparade svaret, klicka p\u00e5 \u00e5tg\u00e4rdsmenyn i det \u00f6vre h\u00f6gra h\u00f6rnet och s\u00f6k efter eller hitta det sparade svaret vi just skapade. H\u00e5ll muspekaren \u00f6ver namnet och klicka p\u00e5 knappen Spela f\u00f6r att k\u00f6ra det sparade svaret. Du ser att de dynamiska egenskaperna fylls i automatiskt.<\/p>\n

Du kan sedan \u00e4ndra svaret om det beh\u00f6vs och skicka det.<\/p>\n

Du kan ocks\u00e5 automatisera skicka sparade svar, genom arbetsfl\u00f6desautomatiseringar, s\u00e5 att du kan skicka dessa svar baserat p\u00e5 s\u00f6kord eller andra utl\u00f6sare. Du kan ocks\u00e5 snabbt skicka svar p\u00e5 flera biljetter eller uppgifter med hj\u00e4lp av makron.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transkript Med OneDesk’s Saved Replies kan du lagra f\u00f6rskrivna svar som kan anv\u00e4ndas i konversationer. Dessa sparade svar kan ha dynamiska egenskaper som, n\u00e4r svaret anv\u00e4nds, kommer att fyllas i automatiskt med information som h\u00e4mtas fr\u00e5n biljetten. Dynamiska egenskaper kan spara tid f\u00f6r ditt supportteam som de annars skulle spendera p\u00e5 att leta efter och […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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