{"id":125769,"date":"2021-08-25T14:06:23","date_gmt":"2021-08-25T14:06:23","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-get-started-auto-routing\/"},"modified":"2022-05-25T13:12:16","modified_gmt":"2022-05-25T13:12:16","slug":"onedesk-komma-igang-auto-routing","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-komma-igang-auto-routing\/","title":{"rendered":"OneDesk -Komma ig\u00e5ng: Auto-routing"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>OneDesk l\u00e5ter dig skapa regler f\u00f6r automatisk routing f\u00f6r att spara tid. Anv\u00e4nd automatisk routing f\u00f6r att f\u00e5 dina biljetter och uppgifter till r\u00e4tt gruppmedlem eller till r\u00e4tt projekt. Du kan st\u00e4lla in att automatisk routing ska ske baserat p\u00e5 triggers som f\u00f6r\u00e4ndringar av livscykelstatus, skapande av biljetter eller uppgifter och mer.<\/p>\n<p>L\u00e5t oss skapa en automatisk routing-arbetsfl\u00f6desautomatisering f\u00f6r biljetter. Klicka f\u00f6rst p\u00e5 ikonen Fler applikationer och sedan p\u00e5 ikonen Administration. V\u00e4lj h\u00e4r biljetter och scrolla ner till Workflow Automations. Klicka p\u00e5 Skapa arbetsfl\u00f6desautomatisering. I popup-f\u00f6nstret kan vi nu v\u00e4lja vad vi ska till\u00e4mpa arbetsfl\u00f6desautomatiseringen p\u00e5. Vi v\u00e4ljer &#8220;valfri biljetttyp&#8221; fr\u00e5n den f\u00f6rsta rullgardinsmenyn. F\u00f6r v\u00e5r trigger, som best\u00e4mmer vad som utl\u00f6ser automatiseringen, v\u00e4ljer vi &#8220;artikeln skapas&#8221;. Klicka sedan p\u00e5 &#8220;\u00e5tg\u00e4rder vidtas&#8221; f\u00f6r att l\u00e4gga till en \u00e5tg\u00e4rd som intr\u00e4ffar n\u00e4r utl\u00f6sningen intr\u00e4ffar. Fr\u00e5n rullgardinsmenyn, v\u00e4lj &#8220;tilldela genom round robin&#8221; och v\u00e4lj ett lag fr\u00e5n vilket en mottagare kommer att v\u00e4ljas genom round-robin. Klicka p\u00e5 spara s\u00e5 aktiveras din automatisering omedelbart.<\/p>\n<p>Du kan ocks\u00e5 dirigera biljetter baserat p\u00e5 den kundorganisation de kommer fr\u00e5n. Det enklaste s\u00e4ttet att g\u00f6ra detta \u00e4r fr\u00e5n kundorganisationen. Klicka p\u00e5 ikonen Fler applikationer och sedan p\u00e5 ikonen Kunder. Dubbelklicka p\u00e5 organisationens namn f\u00f6r att \u00f6ppna deras detaljpanel. H\u00e4r \u00e4r filtren och \u00e5tg\u00e4rderna redan inst\u00e4llda f\u00f6r dig, du beh\u00f6ver bara l\u00e4gga till n\u00e5gra \u00e5tg\u00e4rder.<\/p>\n<p>Till exempel: N\u00e4rhelst en biljett skapas av McDonalds kundorganisation, placeras den i deras eget &#8220;inkommande biljetter fr\u00e5n McDonalds&#8221;-projekt och tilldelas deras kontaktpunkt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: OneDesk l\u00e5ter dig skapa regler f\u00f6r automatisk routing f\u00f6r att spara tid. Anv\u00e4nd automatisk routing f\u00f6r att f\u00e5 dina biljetter och uppgifter till r\u00e4tt gruppmedlem eller till r\u00e4tt projekt. Du kan st\u00e4lla in att automatisk routing ska ske baserat p\u00e5 triggers som f\u00f6r\u00e4ndringar av livscykelstatus, skapande av biljetter eller uppgifter och mer. L\u00e5t oss [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9834,9835,9887],"aiovg_tags":[],"class_list":["post-125769","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-sv","aiovg_categories-02-projektledning","aiovg_categories-06-automationer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Auto-routing | Komma ig\u00e5ng | OneDesk Helpdesk &amp; Projektledning<\/title>\n<meta name=\"description\" content=\"OneDesk l\u00e5ter dig skapa regler f\u00f6r automatisk routing f\u00f6r att spara tid. 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