{"id":153539,"date":"2021-12-17T18:37:31","date_gmt":"2021-12-17T18:37:31","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komma-igang-auto-triage-kundforfragningar\/"},"modified":"2021-12-20T19:53:56","modified_gmt":"2021-12-20T19:53:56","slug":"onedesk-komma-igang-auto-triage-kundforfragningar","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-komma-igang-auto-triage-kundforfragningar\/","title":{"rendered":"OneDesk &#8211; Komma ig\u00e5ng: Auto-Triage kundf\u00f6rfr\u00e5gningar"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>OneDesk hj\u00e4lper dig att automatiskt triage inkommande kundf\u00f6rfr\u00e5gningar. Du kan skapa arbetsfl\u00f6desautomatiseringar som kan vidta \u00e5tg\u00e4rder n\u00e4r en kundf\u00f6rfr\u00e5gan har tagits emot. <\/p>\n<p>F\u00f6r att kunna skapa dessa automatiseringar, navigera f\u00f6rst till Kundapplikationen genom att klicka p\u00e5 Fler applikationer l\u00e4ngst ner och sedan klicka p\u00e5 Kundappen. H\u00e4r hittar du dina individuella kunder grupperade under deras respektive organisationer. <\/p>\n<p>Dubbelklicka p\u00e5 en f\u00f6retagsorganisation. Jag kommer att v\u00e4lja Orwell h\u00e4r. I organisationens detaljpanel ser du att du kan dirigera nya kundf\u00f6rfr\u00e5gningar med hj\u00e4lp av arbetsfl\u00f6desautomatiseringar. <\/p>\n<p>F\u00f6r att g\u00f6ra detta klickar du p\u00e5 &#8220;l\u00e4gg till routing\u00e5tg\u00e4rd&#8221; i slutet av automatiseringsregeln. I popup-f\u00f6nstret kan du l\u00e4gga till en eller flera \u00e5tg\u00e4rder som kommer att vidtas n\u00e4r en ny beg\u00e4ran tas emot fr\u00e5n denna f\u00f6retagsorganisation. F\u00f6r det h\u00e4r exemplet kommer vi att tilldela inkommande f\u00f6rfr\u00e5gningar till Christopher, som kommer att vara utsedd kontoansvarig f\u00f6r Orwell. Klicka p\u00e5 &#8220;Spara&#8221; f\u00f6r att spara automatiseringen och nu, n\u00e4r en ny f\u00f6rfr\u00e5gan fr\u00e5n Orwell kommer, kommer den automatiskt att tilldelas Christopher.<\/p>\n<p>Du kan ocks\u00e5 flytta det till ett specifikt projekt, skapa deluppgifter, g\u00f6ra ett individualiserat svar och mycket mer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: OneDesk hj\u00e4lper dig att automatiskt triage inkommande kundf\u00f6rfr\u00e5gningar. Du kan skapa arbetsfl\u00f6desautomatiseringar som kan vidta \u00e5tg\u00e4rder n\u00e4r en kundf\u00f6rfr\u00e5gan har tagits emot. F\u00f6r att kunna skapa dessa automatiseringar, navigera f\u00f6rst till Kundapplikationen genom att klicka p\u00e5 Fler applikationer l\u00e4ngst ner och sedan klicka p\u00e5 Kundappen. H\u00e4r hittar du dina individuella kunder grupperade under deras [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9834,9887,9750],"aiovg_tags":[],"class_list":["post-153539","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-sv","aiovg_categories-06-automationer","aiovg_categories-customer-organizations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Auto-Triage kundf\u00f6rfr\u00e5gningar | Komma ig\u00e5ng | OneDesk Helpdesk-app<\/title>\n<meta name=\"description\" content=\"OneDesk kombinerar Help Desk &amp; Project Management programvara. 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