{"id":153543,"date":"2021-12-17T18:37:55","date_gmt":"2021-12-17T18:37:55","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-igang-arkivera-biljetter-uppgifter\/"},"modified":"2023-09-12T20:59:32","modified_gmt":"2023-09-12T20:59:32","slug":"onedesk-get-started-archiving-tickets-uppgifter","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/","title":{"rendered":"OneDesk – Arkivering av biljetter och uppgifter"},"content":{"rendered":"

Transkript:<\/h2>\n

Arkivering l\u00e5ter dig d\u00f6lja gammalt arbete fr\u00e5n dina standardarbetsvyer s\u00e5 att du och ditt team kan f\u00f6renkla det som beh\u00f6ver tittas p\u00e5 och fokusera p\u00e5 det som \u00e4r viktigast. <\/span><\/p>\n

Arkivering \u00e4r enkelt. Klicka bara p\u00e5 de tre prickarna bredvid \u00f6nskad biljett\/uppgift och v\u00e4lj Arkiv fr\u00e5n menyn. N\u00e4r en enskild biljett eller uppgift arkiveras flyttas objektet fr\u00e5n sitt ursprungliga projekt till ett “arkivprojekt”. Ett arkivprojekt \u00e4r ett specialprojekt, versionsformat efter \u00e5r som inneh\u00e5ller individuellt arkiverade biljetter eller uppgifter. <\/span><\/p>\n

Om du arkiverar ett helt projekt kommer sj\u00e4lva projektet att arkiveras liksom alla objekt i det.<\/span><\/p>\n

Nu n\u00e4r vi har arkiverat n\u00e5gra saker, hur g\u00e5r vi tillbaka och ser v\u00e5rt arkiverade arbete?<\/span><\/p>\n

Tja, f\u00f6r att se ett arkiverat projekt, navigera till projektomf\u00e5ngsv\u00e4ljaren h\u00f6gst upp p\u00e5 vyernas sidopanel. Klicka p\u00e5 taggen i omf\u00e5ngsmenyn. Den h\u00e4r sidopanelen \u00f6ppnas d\u00e4r du kan v\u00e4lja vilka projekt som ska visas i omfattningsmenyn. L\u00e5t oss v\u00e4lja att visa arkiverade projekt. Som du kan se \u00e5terspeglar omfattningsmenyn nu det val jag gjorde h\u00e4r. Vi kan sedan forts\u00e4tta att v\u00e4lja projekt- eller portf\u00f6ljomfattning att se i menyn. Till exempel kan vi nu se alla arkiverade projekt eller ett specifikt arkiverat eller arkivprojekt. N\u00e4r det \u00e4r valt kommer rutn\u00e4tet att uppdateras med valet av omfattning. Detta g\u00f6r att vi kan se det arbete vi har arkiverat n\u00e4r vi vill titta tillbaka. <\/span><\/p>\n

N\u00e4r vi \u00e4r inom denna omfattning kan vi ocks\u00e5 avarkivera v\u00e5rt arbete.<\/span><\/p>\n

Om du vill ta bort arkivering av n\u00e5gra biljetter\/uppgifter\/projekt, se till att du tittar p\u00e5 arkiverade som vi just gick igenom.. Bredvid \u00f6nskat objekt, klicka p\u00e5 de tre prickarna vid objektet du vill avarkivera och klicka p\u00e5 Unarchive. Objektet kommer att \u00e5terst\u00e4llas till sitt ursprungliga projekt. Om projektet har tagits bort kommer det \u00e5terst\u00e4llda objektet att flyttas till Utanf\u00f6r projekt. Om mappen som objektet ursprungligen l\u00e5g i har tagits bort kommer objektet att placeras i slutet av projektet.<\/span><\/p>\n

Arkivprojekt som inneh\u00e5ller dina individuellt arkiverade f\u00f6rem\u00e5l och kallas “arkiverade projekt efter \u00e5r”. Dessa arkivprojekt kan inte avarkiveras.<\/span><\/p>\n

L\u00e5t oss sedan diskutera automatiseringar f\u00f6r arkivering. I ett nytt konto finns en automation som arkiverar gamla l\u00f6sta biljetter. G\u00e5 till administrationen> Automation Center och lokalisera automation A15. Denna standardautomatisering arkiverar biljetter som \u00e4r i f\u00e4rdigt skick och inte har \u00e4ndrats p\u00e5 mer \u00e4n 30 dagar. Om du vill kan du \u00e4ndra denna automatisering. Om du inte har denna automatisering skapa en ny automatisering. Och v\u00e4lj att den ska k\u00f6ras p\u00e5 biljetter, l\u00e4gg till filtrets senaste \u00e4ndringsdatum \u00e4ldre \u00e4n 30 dagar och livscykelstatus \u00e4r avslutad. Utl\u00f6sningstillst\u00e5ndet \u00e4r varje dag, vilket inneb\u00e4r att automatiseringen kommer att kontrollera ovanst\u00e5ende tillst\u00e5nd varje dag. V\u00e4lj “\u00e4ndra arkiverad” f\u00f6r \u00e5tg\u00e4rden. <\/span><\/p>\n

Om du har n\u00e5gra fr\u00e5gor kontakta via livechatt eller support @onedesk.com<\/span><\/p>\n

Tack<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Transkript: Arkivering l\u00e5ter dig d\u00f6lja gammalt arbete fr\u00e5n dina standardarbetsvyer s\u00e5 att du och ditt team kan f\u00f6renkla det som beh\u00f6ver tittas p\u00e5 och fokusera p\u00e5 det som \u00e4r viktigast. Arkivering \u00e4r enkelt. Klicka bara p\u00e5 de tre prickarna bredvid \u00f6nskad biljett\/uppgift och v\u00e4lj Arkiv fr\u00e5n menyn. N\u00e4r en enskild biljett eller uppgift arkiveras flyttas […]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9835,9866,10249,9887],"aiovg_tags":[],"class_list":["post-153543","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-02-projektledning","aiovg_categories-03-administrativa-installningar","aiovg_categories-04-projects-sv","aiovg_categories-06-automationer"],"yoast_head":"\nArkivering och automatisk arkivering | OneDesk-videoguide<\/title>\n<meta name=\"description\" content=\"OneDesk kombinerar Help Desk & Project Management -programvara. Du kan arkivera biljetter och uppgifter manuellt eller med automatisering. L\u00e4r dig h\u00e4r\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arkivering och automatisk arkivering | OneDesk-videoguide\" \/>\n<meta property=\"og:description\" content=\"OneDesk kombinerar Help Desk & Project Management -programvara. Du kan arkivera biljetter och uppgifter manuellt eller med automatisering. L\u00e4r dig h\u00e4r\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-12T20:59:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Arkivering och automatisk arkivering | OneDesk-videoguide","description":"OneDesk kombinerar Help Desk & Project Management -programvara. Du kan arkivera biljetter och uppgifter manuellt eller med automatisering. L\u00e4r dig h\u00e4r","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/","og_locale":"sv_SE","og_type":"article","og_title":"Arkivering och automatisk arkivering | OneDesk-videoguide","og_description":"OneDesk kombinerar Help Desk & Project Management -programvara. Du kan arkivera biljetter och uppgifter manuellt eller med automatisering. L\u00e4r dig h\u00e4r","og_url":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2023-09-12T20:59:32+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/","url":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/","name":"Arkivering och automatisk arkivering | OneDesk-videoguide","isPartOf":{"@id":"https:\/\/onedesk.com\/sv\/#website"},"datePublished":"2021-12-17T18:37:55+00:00","dateModified":"2023-09-12T20:59:32+00:00","description":"OneDesk kombinerar Help Desk & Project Management -programvara. Du kan arkivera biljetter och uppgifter manuellt eller med automatisering. L\u00e4r dig h\u00e4r","breadcrumb":{"@id":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-archiving-tickets-uppgifter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/sv\/videoklipp\/"},{"@type":"ListItem","position":2,"name":"OneDesk – Arkivering av biljetter och uppgifter"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/sv\/#website","url":"https:\/\/onedesk.com\/sv\/","name":"OneDesk","description":"Projektledning & Helpdesk-programvara","publisher":{"@id":"https:\/\/onedesk.com\/sv\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/sv\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/onedesk.com\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"December 17, 2021","get_modified_date":"September 12, 2023","category_list":{"aiovg_categories":[{"term_id":9835,"name":"02. Projektledning","slug":"02-projektledning","term_group":0,"term_taxonomy_id":9835,"taxonomy":"aiovg_categories","description":"En samling videor f\u00f6r att komma ig\u00e5ng med OneDesks projekthanteringsfunktioner.","parent":10083,"count":16,"filter":"raw","term_order":"0"},{"term_id":9866,"name":"03. Administrativa inst\u00e4llningar","slug":"03-administrativa-installningar","term_group":0,"term_taxonomy_id":9866,"taxonomy":"aiovg_categories","description":"En samling videor f\u00f6r att komma ig\u00e5ng med att anpassa din OneDesk genom administrationsinst\u00e4llningarna.","parent":10083,"count":8,"filter":"raw","term_order":"0"},{"term_id":10249,"name":"04. Projects","slug":"04-projects-sv","term_group":0,"term_taxonomy_id":10249,"taxonomy":"aiovg_categories","description":"","parent":10083,"count":1,"filter":"raw","term_order":"0"},{"term_id":9887,"name":"06. Automationer","slug":"06-automationer","term_group":0,"term_taxonomy_id":9887,"taxonomy":"aiovg_categories","description":"En samling videor f\u00f6r att komma ig\u00e5ng med OneDesks arbetsfl\u00f6desautomatiseringar.","parent":10083,"count":6,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/sv\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&d=mm&r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&d=mm&r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/02-projektledning\/\" alt=\"02. Projektledning\" class=\"aiovg_categories-02-projektledning\">02. Projektledning<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/03-administrativa-installningar\/\" alt=\"03. Administrativa inst\u00e4llningar\" class=\"aiovg_categories-03-administrativa-installningar\">03. Administrativa inst\u00e4llningar<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/04-projects-sv\/\" alt=\"04. Projects\" class=\"aiovg_categories-04-projects-sv\">04. Projects<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/06-automationer\/\" alt=\"06. Automationer\" class=\"aiovg_categories-06-automationer\">06. Automationer<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/aiovg_videos\/153543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/comments?post=153543"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/media?parent=153543"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/aiovg_categories?post=153543"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/sv\/wp-json\/wp\/v2\/aiovg_tags?post=153543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}