{"id":155770,"date":"2021-12-20T18:24:01","date_gmt":"2021-12-20T18:24:01","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komma-igang-arbetsflodesautomatiseringar\/"},"modified":"2022-05-20T20:28:10","modified_gmt":"2022-05-20T20:28:10","slug":"onedesk-komma-igang-arbetsflodesautomatiseringar","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-komma-igang-arbetsflodesautomatiseringar\/","title":{"rendered":"OneDesk &#8211; Komma ig\u00e5ng: Workflow Automations"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>OneDesk l\u00e5ter dig skapa och anv\u00e4nda automatiseringar av arbetsfl\u00f6den f\u00f6r att hj\u00e4lpa dig att minska tiden du l\u00e4gger ner p\u00e5 repetitiva uppgifter och att omedelbart vidta \u00e5tg\u00e4rder, \u00e4ven n\u00e4r du \u00e4r offline. Du kan skapa arbetsfl\u00f6desautomatiseringar som kan svara p\u00e5 \u00e4renden, uppdatera uppgifter, skicka meddelanden till anv\u00e4ndare och kunder, \u00e4ndra status, uppdrag och mycket mer.<\/p>\n<p>Du skapar arbetsfl\u00f6desautomatiseringar f\u00f6r biljetter eller uppgifter i deras respektive panel i administrationsappen. Klicka p\u00e5 Fler applikationer l\u00e4ngst ner till v\u00e4nster, v\u00e4lj Administration och v\u00e4lj sedan applikationen Tickets eller Tasks. Rulla ner till avsnittet f\u00f6r automatisering av arbetsfl\u00f6den. H\u00e4r kan du skapa, redigera, aktivera, inaktivera eller ta bort automatiseringar av arbetsfl\u00f6den.<\/p>\n<p>L\u00e5t oss skapa en ny automatisering som tilldelar inkommande biljetter. Klicka f\u00f6rst p\u00e5 Skapa ett arbetsfl\u00f6desautomation.<\/p>\n<p>Varje arbetsfl\u00f6desautomatiseringsregel best\u00e5r av 3 delar.<\/p>\n<p>Den f\u00f6rsta delen \u00e4r ett filter som definierar objektet eller objekten som denna automatisering ska k\u00f6ras p\u00e5. Vi vill att denna automatisering av arbetsfl\u00f6det ska g\u00e4lla f\u00f6r biljetter av alla slag, s\u00e5 vi v\u00e4ljer &#8220;alla \u00e4rendetyper&#8221; fr\u00e5n rullgardinsmenyn.<\/p>\n<p>Den andra delen \u00e4r triggerh\u00e4ndelsen som g\u00f6r att \u00e5tg\u00e4rden utf\u00f6rs. Vi kommer att v\u00e4lja &#8216;objekt skapas&#8217;, eftersom vi vill att denna automatisering ska k\u00f6ras p\u00e5 nyskapade biljetter.<\/p>\n<p>Den tredje delen definierar en eller flera \u00e5tg\u00e4rder som OneDesk kommer att vidta. F\u00f6r \u00e5tg\u00e4rden kommer vi att l\u00e4gga till en mottagare och v\u00e4lja tre individuella anv\u00e4ndare.<\/p>\n<p>Nu n\u00e4r vi har st\u00e4llt in de tre delarna av automatiseringen kan vi spara den och automatiseringen kommer att tr\u00e4da i kraft.<\/p>\n<p>Nu n\u00e4r en ny biljett skapas kommer den i tur och ordning att tilldelas de anv\u00e4ndare vi valt, en efter en.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: OneDesk l\u00e5ter dig skapa och anv\u00e4nda automatiseringar av arbetsfl\u00f6den f\u00f6r att hj\u00e4lpa dig att minska tiden du l\u00e4gger ner p\u00e5 repetitiva uppgifter och att omedelbart vidta \u00e5tg\u00e4rder, \u00e4ven n\u00e4r du \u00e4r offline. Du kan skapa arbetsfl\u00f6desautomatiseringar som kan svara p\u00e5 \u00e4renden, uppdatera uppgifter, skicka meddelanden till anv\u00e4ndare och kunder, \u00e4ndra status, uppdrag och mycket [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9887],"aiovg_tags":[],"class_list":["post-155770","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-06-automationer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Arbetsfl\u00f6desautomatiseringar | Komma ig\u00e5ng | OneDesk Helpdesk &amp; 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