{"id":155802,"date":"2021-12-20T18:24:41","date_gmt":"2021-12-20T18:24:41","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-komma-igang-anvandare-kunder\/"},"modified":"2025-11-17T15:11:43","modified_gmt":"2025-11-17T15:11:43","slug":"onedesk-get-started-users-customers","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/sv\/videoklipp\/onedesk-get-started-users-customers\/","title":{"rendered":"OneDesk &#8211; Komma ig\u00e5ng: Anv\u00e4ndare och kunder"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>OneDesk l\u00e5ter dig b\u00e4ttre hantera och kommunicera med dina anv\u00e4ndare och kunder med m\u00e5nga anv\u00e4ndbara funktioner. <\/p>\n<p>En anv\u00e4ndare \u00e4r n\u00e5gon i ditt f\u00f6retag som har tillg\u00e5ng till huvudkontot f\u00f6r OneDesk, till exempel agenter, teammedlemmar, chefer och mer. Anv\u00e4ndare har tillg\u00e5ng till OneDesks applikationer och kan skapa projekt och visa projektdata.  <\/p>\n<p>Kunder \u00e4r slutanv\u00e4ndare f\u00f6r vilka du l\u00f6ser biljetter eller arbetar med uppgifter och projekt. Dina kunder har inte tillg\u00e5ng till dina interna OneDesk-applikationer, bara till de kundorienterade program som du ger dem tillg\u00e5ng till och kan kommunicera via e-post och chatt <\/p>\n<p>Du kan enkelt hantera dina anv\u00e4ndare och team genom att tilldela teamroller. En anv\u00e4ndare kan vara i flera team samtidigt och kan ha olika roller i varje. Du kan kontrollera dina anv\u00e4ndares \u00e5tkomstniv\u00e5er och beh\u00f6righeter och se till att de bara kan utf\u00f6ra de \u00e5tg\u00e4rder du till\u00e5ter dem. Ange aviseringsinst\u00e4llningar p\u00e5 en individuell anv\u00e4ndarniv\u00e5 f\u00f6r att se till att dina anv\u00e4ndare meddelas om vad som \u00e4r viktigast f\u00f6r dem.    <\/p>\n<p>Hantera dina kunder och kundorganisationer i kundappen. Du kan l\u00e4gga till anpassade f\u00e4lt till kunder och kundorganisationer f\u00f6r att l\u00e4gga till den information du beh\u00f6ver. Skapa routingsalternativ f\u00f6r inkommande biljetter fr\u00e5n en kundorganisation f\u00f6r att automatiskt tilldela, svara p\u00e5 och klassificera dem. Dela dina projekt med kunder och kommunicera med dem med kundorienterad kommunikation.    <\/p>\n<p>L\u00e4r dig allt om att hantera och kommunicera med anv\u00e4ndare och kunder i guiden Komma ig\u00e5ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: OneDesk l\u00e5ter dig b\u00e4ttre hantera och kommunicera med dina anv\u00e4ndare och kunder med m\u00e5nga anv\u00e4ndbara funktioner. En anv\u00e4ndare \u00e4r n\u00e5gon i ditt f\u00f6retag som har tillg\u00e5ng till huvudkontot f\u00f6r OneDesk, till exempel agenter, teammedlemmar, chefer och mer. Anv\u00e4ndare har tillg\u00e5ng till OneDesks applikationer och kan skapa projekt och visa projektdata. Kunder \u00e4r slutanv\u00e4ndare f\u00f6r [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9877,10048],"aiovg_tags":[],"class_list":["post-155802","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-04-kommunikationskanaler-sv","aiovg_categories-09-anvandare-kunder"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Anv\u00e4ndare och kunder | Komma ig\u00e5ng | OneDesk Helpdesk &amp; 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